aisera.com Open in urlscan Pro
104.198.44.20  Public Scan

Form analysis
2 forms found in the DOM

Name: search — GET https://aisera.com

<form role="search" class="search-form" method="get" action="https://aisera.com" name="search">
  <label><input class="search-field" type="search" name="s" id="s" value="" placeholder="Search" autocomplete="off"></label><input type="submit" class="search-submit" value="">
</form>

GET https://aisera.com

<form role="search" method="get" class="search-form" action="https://aisera.com">
  <div>
    <input type="search" class="search-field" placeholder="Search …" value="" name="s">
    <input type="submit" class="search-submit" value="">
    <i class="fa fa-search2"></i>
  </div>
</form>

Text Content

AI Service Desk AI Customer Service
Book Demo Your AI ROI
 * Products
   
   * * What We Offer
       
        * EMPLOYEE EXPERIENCE
        * AI Service Desk
          * Conversational AI
          * Conversational Automation
          * Ticket AI
        * Next-Gen ITSM
       
        * CUSTOMER EXPERIENCE
        * AI Customer Service
          * Conversational AI
          * Conversational Automation
          * Ticket AI
          * AI Support Intelligence
        * AI Customer Intelligence
       
        * OPS EXPERIENCE
        * AIOps
     
     * Product Tour
       
       Product Tour >
       
       Product Demos >
       
        * Request Service Catalog Items with Forms on MS Teams
          
          Experience Now
       
        * Reset Passwords Securely with MFA on MS Teams
          
          Experience Now
       
        * Welcome Users & Manage Subscriptions on Webchat
          
          Experience Now
       
       SEE MORE FEATURES
 * Demos
   
   * * Product Demos >
       
        * AI Service Desk - MS Teams & ServiceNow
          
          Watch Now
       
        * AI Customer Service & Salesforce
          
          Watch Now
       
        * AI Customer Service - Ticket AI & Zendesk
          
          Watch Now
       
                        SEE MORE DEMOS
 * About
   
   * * Gartner® Hype Cycle™ for ITSM 2022 | Analyst Report
       
       Read Report
     * Blog
       
        * Resources
          
           * Analyst Reports
           * Case Studies
           * Data Sheets
           * E-Books
           * One Pagers
           * Product Overviews
          
           * Solution Briefs
           * White Papers
           * Videos
           * Webinars
           * BrightTalk Webinars
       
        * Company
          
           * Partners
           * Events
           * News Coverage
           * Press Releases
           * Careers
           * Contact Us
 * Platform
   * Conversational AI
   * Conversational Automation
   * Ticket AI
   * Next-Gen ITSM
   * Integrations
 * Solutions
   * IT
   * HR
   * Sales & Marketing
   * Customer Service
   * Call Centers
 * Industries
   * Education
   * Federal, State and Government
   * Financial Services and Banking
   * Healthcare and Hospitals
   * Hi-Technology
   * Hospitality, Travel and Transportation
   * Insurance
   * Media & Entertainment
   * Pharma and Bio-tech
   * Retail & eCommerce
   * Telecom & Utilities
 * Customers
   * 8×8
   * Autodesk
   * Carta
   * Chegg
   * Dartmouth
   * Dave
   * Grant Thornton
   * McAfee
   * NJ Transit
   * Reputation
   * Snowflake
   * Zoom (IT)
   * Zoom (CS)
   * National Healthcare Provider
   * Global Hi-Tech Company
   * Military Branch
   * Case Studies
 * Resources
   * Blog
   * Analyst Reports
   * Case Studies
   * Data Sheets
   * E-Books
   * One Pagers
   * Product Overviews
   * Solution Briefs
   * White Papers
   * Videos
   * Product Videos
   * On-Demand Webinars
   * BrightTALK Webinars
 * Company
   * Partners
   * Events
   * In the Media
   * Press Releases
   * Careers
   * Contact Us
 * Search
   * * 
     * 

 * Platform
   * Conversational AI
   * Conversational Automation
   * Ticket AI
   * Next-Gen ITSM
   * Integrations
 * Solutions
   * IT
   * HR
   * Sales & Marketing
   * Customer Service
   * Call Centers
 * Industries
   * Education
   * Federal, State and Government
   * Financial Services and Banking
   * Healthcare and Hospitals
   * Hi-Technology
   * Hospitality, Travel and Transportation
   * Insurance
   * Media & Entertainment
   * Pharma and Bio-tech
   * Retail & eCommerce
   * Telecom & Utilities
 * Customers
   * 8×8
   * Autodesk
   * Carta
   * Chegg
   * Dartmouth
   * Dave
   * Grant Thornton
   * McAfee
   * NJ Transit
   * Reputation
   * Snowflake
   * Zoom (IT)
   * Zoom (CS)
   * National Healthcare Provider
   * Global Hi-Tech Company
   * Military Branch
   * Case Studies
 * Resources
   * Blog
   * Analyst Reports
   * Case Studies
   * Data Sheets
   * E-Books
   * One Pagers
   * Product Overviews
   * Solution Briefs
   * White Papers
   * Videos
   * Product Videos
   * On-Demand Webinars
   * BrightTALK Webinars
 * Company
   * Partners
   * Events
   * In the Media
   * Press Releases
   * Careers
   * Contact Us

By streamlining our employee service experience to auto-resolve support requests
using workflow automation, knowledge, and service catalogs from ServiceNow,
Aisera enables Zoom employees to get instant answers to their IT issues. We are
ecstatic with the results and benefits that Aisera’s AI Service Desk has given
us.




GARY CHAN

HEAD OF IT INFRASTRUCTURE AND EMPLOYEE SERVICES





Solution

Employee Experience

Conversational AI & Automation

Use Case

Universal Bot

Automation for IT & HR

Happy Bot





7:11














PROVEN RESULTS




78%

Auto-Resolution Rate

80%

Increased Employee
Satisfaction

85%

Improved Agent
Productivity

90%

MTTR Improvement







INSTANT EMPLOYEE SUPPORT WITH AI




With over 5,000 monthly tickets and a rapidly growing customer base, Zoom sought
to improve its current level of automation and self-service for employees. Zoom
leverages Aisera’s AI Service Desk and Conversational AI virtual agent to
provide its employees with unified self-service across company channels. By
equipping employees with intelligent self-service resolutions, Zoom quickly
improved its auto-resolution rate, employee satisfaction, agent productivity,
and MTTR. Through Aisera’s 24×7 virtual agent, Zoom continues to ensure top-tier
employee satisfaction and proactive support solutions. Zoom improved employee
satisfaction by 80% and reduced support costs by $1 million.







GAIN EXCEPTIONAL USER EXPERIENCE & REDUCE SUPPORT COST.

Request a Demo






 * Products
 * Partners
 * Resources
 * Press Releases
 * Blog

 * Request a Demo
 * Webinars
 * About Us
 * Careers
 * Contact Us


FOLLOW US




CERTIFICATIONS



Copyright ©2022 All rights reserved. Confidential and proprietary. Privacy
Policy




 * Request a Demo

 * Webinars

 * Contact Us

 * AI ROI Calculator
   
   AI Service Desk AI Customer Service