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Effective URL: https://forums.ivanti.com/s/contactsupport?language=en_US
Submission: On July 21 via automatic, source certstream-suspicious — Scanned from DE
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Loading ×Sorry to interrupt CSS Error Refresh Skip to Main Content Community * Home * All Products * Forum Groups * Contact Support * Getting Started * Advantage Learning * Ivanti User Groups * Ivanti Ideas * Product End of Life * Site Resources * More Expand search SearchLoading Close search Log inAccount Management CONTACT SUPPORT DID YOU KNOW THAT MANY ANSWERS CAN BE FOUND WITHIN OUR ONLINE PLATFORM? CLICK AN OPTION BELOW FOR ANSWERS TO THE MOST COMMON SUPPORT QUESTIONS. Need to contact Ivanti Support? Visit the options below to access the Success Portal. Need to escalate a concern or increase the urgency of a Case? To initiate an escalation, open your existing Case via the Ivanti Success portal and select the "Escalate Concern" button. Click HERE for more information about the Escalate Concern process. If you would like to call us directly via phone please use one of the options below. Americas Support Europe, Middle East, and Africa (EMEA) Support Asia Pacific (APAC) Support Monday through Friday, 8:00am to 8:00pm ET (GMT -5) except for public holidays Americas Support 1-801-308-8047 Americas Holiday Schedule Monday through Friday, 7:00am to 6:00pm UK Time (GMT +0) except for public holidays. United Kingdom +44 1925358112 Germany +49 6996758625 France +33 176400193 Netherlands +31 738080114 (EMEA) Holiday Schedule Monday through Friday, 6:00am to 7:30pm China Std Time Zone (UTC +8) except for public holidays. Australia +61 286078037 China 108001402489 (South) 108007142471 (North) India +914071279231 Singapore Updated! +6531652833 APAC Holiday Schedule NEW! Customers can enter their case number and have the system route their call to the case owner (if available). This will reduce or eliminate the need to repeat the reported problem to a new support engineer. Phone Menu Options: Phone Navigation Menu 24 Hour Support Only certain Ivanti Support Programs qualify for 24x7 support access. View the Ivanti Support program details here. You can view your account’s current Ivanti Support Program level on the Ivanti Support Portal via this link. If your account does qualify for 24x7 support and you have a Severity 1 issue* outside of the regional business hours defined above you can call the local support team via their usual phone numbers (listed above) or request an urgent call back via the Support Portal using this link. Please ensure you select Severity 1* when completing the Severity field because web case queues for other severities are monitored during business hours only (whereas call backs via the portal are enabled 24 hours for critical situations only). NOTE: The support team will validate that your account is entitled to use the service, the business impact of the issue and qualify that it warrants for assistance to take place outside of the regional business hours. *Severity 1 -- Critical" means a support or maintenance incident where, notwithstanding proper installation and use: (a) a substantial portion of one or more Company Products does not operate and cannot be restarted; (b) there is an Error in a major program function that renders such major program function completely unusable; or (c) there is an Error that causes a third-party, mission-critical application to be unstable. In summary: Severity 1 - Critical" means this is a "lines-down" issue, with significant negative impact to your business. * * Terms & Conditions * Privacy Policy * Copyright © 2019-2023 Ivanti. All rights reserved. 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