www.remotevs.com
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141.147.179.148
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Submitted URL: http://remotevs.com/
Effective URL: https://www.remotevs.com/en/
Submission: On June 13 via manual from US — Scanned from US
Effective URL: https://www.remotevs.com/en/
Submission: On June 13 via manual from US — Scanned from US
Form analysis 1 forms found in the DOM
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<div class="privecy-wrap"> By checking the box, you acknowledge that you have read and agree to the following terms: For more information on how we will process your personal data, please read our
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</form>Text Content
콘텐츠 바로가기 메뉴 바로가기 하단 정보 바로가기 * Products * Customer Stories * Features * FAQ * Inquiry Contact Sales gb_sales@rsupport.com REMOTE VISUAL SALES & SUPPORT RemoteVS is an online sales service that uses co-browsing as the key technology, allowing support agents to simulatenously navigate web pages to assist customers and sign contracts. DISCOVER HOW CO-BROWSING CAN ENHANCE CUSTOMER JOURNEY Co-browsing allows support agents to connect directly with customer’s browser and interact with the same page in real time. This technology boosts customer engagement by seamlessly delivering personalized, hands-on guidance. Process START YOUR ONLINE CONSULTATION FROM YOUR BROWSER – NO DOWNLOAD REQUIRED ACCESS FROM CUSTOMERS Open a browser to connect with support agent. CONNECT INSTANTLY The support agent initiates the remote session by answering the incoming call. START CONSULTATION Visually guide customers through video/screen/file sharing or co-browsing. Customer Stories REMOTEVS IS A SUCCESSFUL PARTNER FOR BUSINESSES Telecom Insurance Companies INTERACTIVE ONLINE CONSULTING AND CONTRACT SIGNING. Customer experience is improved with live support which actively navigates customers through online contract documents. SEE THE NTT DOCOMO STORY SEE THE NTT DOCOMO STORY Financial Institutions VIDEO IDENTIFICATION FOR ONLINE CUSTOMER ONBOARDING Verify customer’s identity over video calls, which eliminates the need for physical presence and ensures convenient and stable transactions. WarrantyCustomer Service RAPID TROUBLESHOOTING & DIAGNOSIS OF ISSUES Quicker access to problems and faster response time boosts customer loyalty and satisfaction. Site Inspection PROACTIVE REMOTE MONITORING Get real-time visibility of the site with secure and instant remote assistance. WHY CHOOSE REMOTEVS? Features ESTABLISH REAL-TIME COMMUNICATION WITH EXPERTS Design and build customized solutions with RemoteVS. ON-SCREEN TOOLS A set of pointers and drawing tools are available for additional comments or explanation. * Pointer * Spotlight * Color & Thickness FILE & IMAGE SHARING Share necessary materials such as files and images to deliver more specifc details during a session. Supported file formats * * * * BARCODE READER Instead of having to explain product information, simply verify it by scanning a single barcode and the information is shared instantly. SCREEN RECORDING Sessions are automatically recorded as soon as the customer is connected. The admin can review the recordings at the end of each session. * Record * Save file LIVEVIEW With LiveView, admins can monitor the customer service statistics of all registered support agents and screens they are woking on in real time. OUR TRUSTED PARTNERS * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * FAQ FREQUENTLY ASKED QUESTIONS * WHAT ARE THE SYSTEM REQUIREMENTS FOR SUPPORT AGENT AND CUSTOMER? RemoteVS can be used in the following ways. Support Agent Customer OS Windows 8 and later macOS 10.15 and later Android OS 9.0 and later iOS 13 and later Browser Chrome 102 and later Chrome 102 and later Safari 14 and later * HOW DO YOU DELIVER A LINK TO CUSTOMER? You can send the link by text message or email. You can also copy and paste the link. * IS DRAWING ON A SHARED SCREEN ONLY ALLOWED FOR SUPPORT AGENT? The drawing tool is available to both support agent and customer. Use this feature to communicate better, respond quickly and accurately. * HOW DO WE ADOPT REMOTEVS? RemoteVS is an all-in-one on-premise solution for secure remote access and remote support. To speak with our experienced consultant about deploying and configuring your solution, submit an inquiry form or give us a call for more information. Contact Us USE REMOTEVS IN THE BEST WAY THAT WORKS FOR YOUR BUSINESS. Submit the form and our consultant will get back to you shortly. Fields marked with an * are required Name * Company Name * Contact No. * E-mail * I consent to RSUPPORT collecting and using my personal data. * HTML By checking the box, you acknowledge that you have read and agree to the following terms: For more information on how we will process your personal data, please read our Privacy Policy. If you are a human seeing this field, please leave it empty. CONTACT SALES E-MAIL GB_SALES@RSUPPORT.COM Download Product Manual Product Manual * Privacy policy * Terms of Service * English * 한국어 * 日本語 * 中文 12, Godeokbizvalley-ro 2ga-gil, Gangdong-gu, Seoul, 05203, Republic of Korea * Tel: +1 (888) 348-6330 * FAX: +1 (888) 348-6340 COPYRIGHT © 2001~2024 RSUPPORT CO., LTD. ALL RIGHTS RESERVED. * English * 한국어 * 日本語 * 中文 Family Site * RemoteCall * RemoteView * RemoteMeeting * Mobizen * liteCam