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SUPPORT CENTRE

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Account Management GDPR Getting Started HIPAA HIPAA Compliance Integrations
Managing Feedback Marketing Your Reviews Pro Plan Reporting Request Modes
Trouble Shooting WordPress Plugin


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GOOGLE BUSINESS PROFILE AUTHORISATION

Reply directly to Google reviews from Customer Feedback Centre

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SET THE THRESHOLD FOR NEGATIVE AND POSITIVE FEEDBACK

Setting the threshold for negative and positive feedback controls which landing
page customers are served.

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AUTOMATIC SOCIAL SHARING

Social Sharing makes it easy to turn 1st- or 3rd-party reviews into social media
content to post to Facebook, Google Posts, Twitter, and Instagram. Set up an
Automation and watch the reviews get automatically posted based on your set
parameters. 

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ADDING ADDITIONAL SURVEY QUESTIONS

Additional survey questions are optional

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SOCIAL SHARING

Social Sharing makes it easy to turn 1st or 3rd-party review into social media
content to post to Facebook, Google Posts, Twitter, and Instagram

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IMPORT CUSTOMER LIST FOR A SINGLE LOCATION

Import a customer list for a single location in Customer Feedback Centre using
Import Customer List.

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NET PROMOTER SCORE® (NPS)

Net Promoter Score® measures customer experience, predicts business growth, and
is calculated based on responses to a single question

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SMS REQUESTS

Send a feedback request to your customer via text message using SMS Requests

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ADDING THE REVIEW WIDGET TO A WEBSITE

How to showcase your 1st Party reviews on your website

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EDITING TEXTBACK

TextBack gives customers the ability to enter a business's feedback request
process using their mobile phone

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