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CUSTOMER EXPERIENCE TRENDS AND INSIGHTS

By NICE_CXone

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 * 16.191 Besucher
 * 429 Geflippte Seiten
 * 22 Follower
 * 659 Artikel

 * NICE_CXone
    * Minnesota
   
   
   TAKE OFF THE BLINDERS! YOUR CUSTOMERS HAVE ALREADY ENGAGED WITH YOUR BUSINESS
   BEFORE ENGAGING YOUR CONTACT CENTER
   
   
   niceincontact.com - Tamsin Dollin
   
   I bought a new "assemble-it-yourself" desk and chair last month to better
   accommodate my work-from-home lifestyle.
   
   2 days ago
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 * NICE_CXone
    * FinTech
   
   
   TECHNOLOGY, LISTENING TO CUSTOMERS DRIVES MONEYSOLVER CALL CENTER AND
   ORGANIZATION
   
   
   niceincontact.com - Brad Williams
   
   MoneySolver is a fintech company. You’ve probably heard the term fintech—it’s
   everywhere now and is likely a growing part of your daily life, even if …
   
   6 days ago
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 * NICE_CXone
    * Customer Experience
   
   
   CUSTOMER EXPERIENCE MATTERS!
   
   
   niceincontact.com - Laura Bassett
   
   In today's experience economy, businesses can't leave CX to chance. Companies
   need to align every aspect of the business on the customer experience. …
   
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 * NICE_CXone
    * Technology
   
   
   THE TOP THREE THINGS THAT WILL WIN OVER BUSINESS LEADERS FOR CONTACT CENTER
   TECHNOLOGY INVESTMENTS
   
   
   niceincontact.com - Einat Weiss
   
   Other contact centers are upgrading their technology to keep up with customer
   and competitive demands. To get a more macro view of technology …
   
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 * NICE_CXone
    * Information Technology
   
   
   3 TIPS FOR SUCCESSFUL CUSTOMER DATA MANAGEMENT
   
   
   niceincontact.com - Annette Miesbach
   
   Customer data governance is important for ensuring data is useful,
   standardized, and safeguarded. And to get maximum value from that data,
   businesses …
   
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 * NICE_CXone
    * Minneapolis-Saint Paul
   
   
   SOCIAL CUSTOMER SERVICE IS KEY: DON’T LEAVE YOUR CUSTOMERS HIGH AND DRY
   
   
   niceincontact.com - Annette Miesbach
   
   Would you ever get a retail or office space, hang a sign outside with your
   business's name on it… but then just leave it standing there, unstaffed …
   
   ShareFlipLike
   


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