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Submission: On February 20 via api from LU — Scanned from DE
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* Toggle Mobile Menu
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* myMSUM
* EMAIL
* DIRECTORY
* GIVING
* Academics
* Undergraduate Majors & Minors
* Academic Calendars
* Graduate Degrees & Certificates
* Academic Requirements
* Online & Distance Education
* Academic Support
* Transfer Degrees
* Academic Opportunities
* Accelerated Options
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* Library
* Admissions
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* Admitted
* Graduate
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* Transfer
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* Veteran & Military
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* Cost of Attendance
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* Payment Options
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* Payment Dates
* Net Price Calculator
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* Student Life
* Dining
* Diversity, Equity & Inclusion
* Learning Communities
* Organizations & Activities
* Fargo-Moorhead Area
* Student Services
* Health & Wellness
* Safety & Security
* Housing
* Basic Need Resources
* Athletics
* Club Sports
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* Campus Visit
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* About
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* Strategic Priorities
* Our Campus
* Student Achievement Information
* Meet Our President
A network outage is affecting MSUM campus servicesMore details.Hide details.
See daily updates.More Information
Home > Emergency Information
EMERGENCY INFORMATION FOR MSU MOORHEAD
NETWORK OUTAGE
NETWORK ISSUES UPDATE #18
Monday, February 19, 2024 [3:51 PM]:
Dragons – We don’t have much new to share today, but some of our admissions
systems are back up, which is great for our recruitment efforts, and dining is
fully operational.
We appreciated the fair media coverage as we shared the cause of our outage, and
we continue to appreciate your patience and resilience as the IT team works to
bring more systems online.
Links & Notes
* Two-factor authentication. Employees and students will notice a new, more
secure log in for MSUM applications (like myMSUM), which will require
two-factor authentication.
* Daily updates. Read the latest Network outage daily updates.
* Wi-Fi- access. Visit MSUM Internet & Wi-Fi Access for Wi-Fi troubleshooting.
If that doesn’t work, visit the Help Desk so they can assist and document
issues or send an email to support@mnstate.edu.
* Computer labs are open. Computer Labs locations. Email support@mnstate.edu to
report service outages.
* Website functionality. Email issues to webteam@mnstate.edu.
* Keys: Email msumkeys@mnstate.edu to request keys. Please copy the appropriate
chair/approver as all requests must be approved.
* Printing.
* Print Shop (email your file to printing@mnstate.edu [preferred] or bring a
USB drive)
* Help Desk print station (bring a USB drive)
* Outages. Email support@mnstate.edu to report outages of services listed as
What's Available.
Students:
* MSUM Scholarship Application. Deadline: Friday, February 23 at 11:59 p.m.
Contact finaid@mstate.edu with questions.
* Campus dining has resumed normal operations. Transactions (credit/debit,
Dragon Dollars, meal plan swipes) were recorded during the outage. Overdrafts
of Dragon Dollars, meal plan swipes, and declined credit/debit charges will
be applied to student/employee accounts.
* Please unplug personal routers in residence halls. Additional routers are
interrupting the restoration process.
* Residence hall option. Housing residents can plug in an ethernet cable
(network wire) to port #4 on the bottom of the room access point to access
the Internet. If you don't have an ethernet cable, go to the Help Desk to get
one. You will need a network port on your laptop or an adapter for an
ethernet cable to work.
Employees:
* H Drive files. We are in the early stages of working to migrate employee H
Drives to OneDrive accounts. We rely on System Office resources for this
process and cannot predict a completion date. The team is also actively
working on a solution to access S Drive files.
* Windows Laptops. If you have an MSUM Windows Laptop, please follow these
instructions to shut down DirectAccess while you are on the MSUM network.
This will not work if you are on a different network. These instructions will
help alleviate issues with your computer as services become available.
1. Click on the start button and choose the gear icon (right above power).
2. Find Network & Internet and open it.
3. Find DirectAccess on the left side menu. (If DirectAccess is not listed in
the left side menu, then you can disregard the rest of these
instructions.)
4. If DirectAccess is connecting, please disconnect it. Wait about 10 minutes
and check to make sure it’s disconnected. It usually tries to reconnect
again.
5. After about 90 minutes of continued connection to the MSUM network,
DirectAccess will disappear from the menu.
* Wireless Internet. We are still working to get wireless internet stable. Many
areas of campus are having issues, and we need to know those locations.
Please call the Help Desk at 218.477.2603 or email support@mnstate.edu to let
us know the building, floor and room. We may not be able to get it fixed
right away, but this will help us prioritize a repair plan.
What's Available: The following services are available:
* Accept your admission
* SOAR registration
* Online orientation
* Wellness check-in
* Scholarship application
* Advising & Early Alert System
* Employee Directory Profile Management
* Navigator (The Bulletin)
* Website (limited web services)
* Zoom & Teams
* Office 365/Email
* eServices
* Web-based ISRS (when accessed on campus)
* D2L Brightspace
* Dragon Alert (partial)
* Computer labs
* Internet access (hard-wired and Wi-Fi)
* Facilities Work Orders: Use the ‘Log in with SSO’ button, using your StarID.
If you have an urgent or emerging issue requiring immediate attention, please
call 218.477.2662.
* IT Help Desk: support@mnstate.edu or 218.477.2603. Calling is encouraged as
the team will be able to ask the questions needed to resolve the issue.
What's Not Available:
* Graduate student dashboard
* College for Kids and Teens course registration
* Student Academic Conference
* Printing (from faculty, staff and student computers)
* Share sites
* Listservs
* Local databases & software
Campus Updates
The Public Safety Department is staffed 24 hours a day, 7 days a week, and can
be reached at 218.477.2449. In case of emergency, dial 911.
Emergency Phone Numbers
> Fire, Police & Ambulance: 911
Non-Emergency Phone Numbers
* MSUM Public Safety: 218.477.2449
* Moorhead Police: 218.299.5120
* Moorhead Fire Department: 218.299.5435
* F-M Ambulance: 701.364.1700
* Fargo Police Department: 701.235.4493
* Red River Regional Dispatch Center: 701.451.7660
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MSU MOORHEAD
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Moorhead, MN 56563
* 1.800.593.7246
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RELATED PAGES
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