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CELONIS PRIVACY NOTICE FOR MAKE

Last Update: October 2024

ABOUT THIS PRIVACY NOTICE

This Privacy Notice (“Privacy Notice”), on behalf of Celonis Inc., the
headquarter Celonis SE and all subsidiaries (“Celonis”),  explains how and what
type of data related to you as a natural person (“Personal Data”) is collected,
why it is collected and to whom it is shared or disclosed. It also contains
information about your rights related to your Personal Data. Please read this
Privacy Notice carefully.

This Privacy Notice applies when you:

 * Visit any of our websites, social media pages, or office premises,

 * Access or use any of our applications or platforms, such as make.com,

 * Register and/or attend any virtual or in-person events hosted or attended by
   us,

 * Your employer does business with us,

 * Contact our customer support or complete a webform,

 * Participate in our user research activities, 

 * Otherwise interact or communicate with us.

These services are hereinafter collectively referred to as the “Services”. 

For employment candidates, the dedicated Privacy Notice for the application
process can be found here.

On our websites, we also collect cookies information, for details please see our
Cookies notice.

ABOUT US

When we refer to “Celonis” (“we”, “us”) in this Privacy Notice, we mean Celonis
Inc. (One World Trade Center, 87th Floor, New York, NY, 10007, USA) and/or the
Celonis subsidiary that is responsible for the processing of your Personal Data.

Any request related to data privacy may be addressed to privacy@celonis.com. 

WHAT TYPES OF PERSONAL DATA DO WE COLLECT?

We collect and process the following types of Personal Data:

CONTACT AND BUSINESS DATA

Contact data includes, but are not limited to, last name, first name, email
address, physical address, job position, phone number, country of origin and in
some circumstances usernames and passwords related to the product.

COMMUNICATION AND INTERACTION DATA

Communication data refers to the data resulting from your interaction with us,
e.g., emails, chat messages, webinars visited, files downloaded, user research
activities and product interest information. We may also collect registration
information related to your attendance at one of our events, including travel
information, scheduling information, food preferences or allergies, and
accessibility requests. When attending an event, Celonis and its agents may
photograph and record the event and activities related to the event in visual
and audio media. For property under Celonis responsibility, we may process video
surveillance (CCTV) information.

APPLICATION-RELATED USAGE DATA

We may automatically gather and analyze information on how and whether specific
features of our Services are used, such as details about which of our
applications and versions are being used, user interactions with the Services
(including searches and other actions taken by users), pages and files viewed,
online trainings attended, types of data sources queried, types of
visualizations built, system configuration information, number of steps in a
workflow, the type(s) of operations used and the queries submitted, as well as
hardware properties such as CPU type and amount of RAM, logfile data, and date
and time stamps associated with use of the Services.

DEVICE AND BROWSER DATA

When you visit one of our websites or applications, data from your computer or
mobile device may be collected, such as device type, location, information about
the browser type and version, the operating system and version, the internet
service provider or mobile carrier, the IP Address (or proxy server) as well as
geographic areas derived from your IP address, time and date of access, duration
of access, referring URL (if any), and identifiers that help us to recognize
your device and validate that you are a licensed user. 

HOW DO WE COLLECT YOUR PERSONAL DATA?

You provide Personal Data directly to us by accessing one of our websites or
applications, attending one of our events, registering and/or using one of the
Services, and participating in activities with us (e.g. user research). We may
also obtain Personal Data from your employer in the context of providing the
Services or obtain information about you from third party sources, such as
public databases, websites, resellers and distributors, marketing or business
partners, security and fraud detection firms and social media platforms.

WHY DO WE PROCESS YOUR PERSONAL DATA?

We may process your Personal Data for one or more of the following purposes:

PROVIDE THE REQUESTED SERVICES

To provide the requested Services and to make sure that we fulfill contractual
obligations with you or your organization. This includes but is not limited to
resolving technical issues you encounter, responding to your requests for
assistance, providing training related to our Services and responding to any
request you may send us through our website, email or any other way. 

IMPROVE AND ENHANCE OUR SERVICES

To improve our operations, systems, products, processes in order to enhance your
experience, we need to understand your preferences, analyze aggregated,
anonymized or statistical usage data and crash information as well as conduct
surveys with regards to our Services.

ENABLE SECURITY AND COMPLIANCE 

To maintain the security and compliance of our Services with the objective to
protect against, investigate and deter fraudulent, unauthorized, or illegal
activity and to avoid and detect attacks on our applications or misuse of our
Services. To ensure appropriate security of our office premises and comply with
any legal and regulatory obligations.

PERFORM SALES, MARKETING AND EVENTS RELATED ACTIVITIES

To communicate news about upcoming events, products, services and for direct
advertising. To inform you about our Services. To manage your registration to
our events and to make visual and audio media related to the event available to
you. 

OTHER LEGITIMATE BUSINESS PURPOSES

Such as to conduct customer surveys, collect and assess feedback, determine the
effectiveness of our marketing campaigns, and to evaluate and improve our
customer relationships.

ON WHICH LEGAL BASIS DO WE PROCESS YOUR PERSONAL DATA?

We process your Personal Data only where one of the following applies:

 * We need to process your Personal Data to perform our contractual
   responsibilities or requested Services,

 * We have a legitimate interest to process your Personal Data (which is not
   overridden by your rights),

 * You have given consent to process your Personal Data,

 * We need to process your Personal Data to comply with a legal or regulatory
   obligation. 

WHO WILL HAVE ACCESS TO YOUR PERSONAL DATA?

Depending on the purpose and the necessity, we may disclose your Personal Data
to the following categories of recipients:

 * To any subsidiaries of Celonis SE (i.e. internal transfer within our
   organization),

 * To third parties who entered into a written agreement with us. Examples
   include vendors and service providers who provide assistance with marketing,
   billing, processing credit card payments, data analysis, fraud prevention,
   network and information security, technical support and customer service,

 * To third parties who act as data processors under our instruction as
   specified in the related concluded contracts,

 * To our auditors, attorneys or other advisors under professional obligations
   of confidentiality in connection with corporate functions,

 * When you sign up to one of our events and we ask third parties to host,
   sponsor or present, including webinars and trainings, we may forward your
   contact data to the respective third party who may use it to provide access
   to the event or to contact you for related marketing purposes,

 * To government, law enforcement and regulatory bodies to meet applicable legal
   or regulatory obligations.

A list of applicable recipients can be provided upon request.

If you are a EU, UK or Swiss resident, your Personal Data may be transferred
outside of the European Economic Area (EEA), UK or Switzerland. We are liable
for onward transfers to third parties and we take the necessary steps to ensure
that the transfer of your Personal Data outside of the EEA, UK or Switzerland
receives an adequate level of protection. 

Celonis complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the
UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework
(Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce.  Celonis has
certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data
Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the
processing of personal data received from the European Union and the United
Kingdom in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF. 
Celonis has certified to the U.S. Department of Commerce that it adheres to the
Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) with
regard to the processing of personal data received from Switzerland in reliance
on the Swiss-U.S. DPF.  If there is any conflict between the terms in this
privacy policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF
Principles, the Principles shall govern.  To learn more about the Data Privacy
Framework (DPF) Program, and to view our certification, please visit
https://www.dataprivacyframework.gov/ 

HOW LONG DO WE STORE YOUR PERSONAL DATA?

When permitted and in compliance with applicable laws and regulations, Your
Personal Data will be deleted upon your request or as soon as it is no longer
serving the purpose for which it has been collected. If regulations require
longer storage of your Personal Data, or if we need your Personal Data to assert
legal claims or defend against legal claims, we will store your Personal Data
until the expiration of the corresponding storage period or until the settlement
of the claims.

HOW DO WE PROTECT YOUR PERSONAL DATA?

To protect your Personal Data against accidental or unlawful destruction, loss,
use, or alteration and against unauthorized disclosure or access, we use
adequate physical, technical and organizational security measures.

WHAT ARE YOUR RIGHTS REGARDING YOUR PERSONAL DATA?

As permitted by, and in compliance with, applicable laws and regulations, we
provide you with the following rights:

 * Request access, update, correction or deletion of your Personal Data,

 * Withdraw your consent at any time for future processing (i.e. our marketing
   emails permit you to opt-out of receiving further communications by selecting
   the “unsubscribe” link),

 * Request to restrict the processing or object to the processing of your
   Personal Data, 

 * Have your Personal Data transmitted to other recipients, if technically
   feasible,

 * File a complaint with us and/or with a relevant data protection authority,

 * Not to be discriminated for exercising your rights,

 * As we may be subject to the investigatory and enforcement powers of the
   Federal Trade Commission (FTC) you have the possibility, under certain
   circumstances, to invoke binding arbitration

In compliance with the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and
the Swiss-U.S. DPF, Celonis commits to cooperate and comply respectively with
the advice of the panel established by the EU data protection authorities (DPAs)
and the UK Information Commissioner’s Office (ICO) and the Swiss Federal Data
Protection and Information Commissioner (FDPIC) with regard to unresolved
complaints concerning our handling of personal data received in reliance on the
EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF.

Additional rights may be applicable to you based on local laws and regulations.

You may exercise your rights by contacting us at privacy@celonis.com.

UPDATES

We regularly review this Privacy Notice. 

This Privacy Notice was last updated on October 16, 2024.


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