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TERMS & POLICIES

Terms of Service
Terms of ServicePrivacy PolicyData Processing AddendumSupport PolicyPremier
Services PolicyCookie PolicySecurity PolicySubprocessors ListE.U. - U.S. and
Swiss - U.S. Privacy Shield PolicyIntercom Website Terms of UseAcademy
TermsService Level AgreementAcceptable Use PolicyHow We BillCode of
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Product Terms
 * Terms of Service
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   Ownership
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 * Intercom European Data Hosting Addendum
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 * Intercom Australia Data Hosting Addendum
   
 * Intercom Additional Product Terms
   


TERMS OF SERVICE

Print page
Effective day 1 November 2021

This Intercom Subscription Terms of Service ("Agreement") is entered into by and
between the Intercom entity set forth below ("Intercom") and the entity or
person placing an order for or accessing any Services ("Customer" or "you"). If
you are accessing or using the Services on behalf of your company, you represent
that you are authorized to accept this Agreement on behalf of your company, and
all references to "you" or "Customer" reference your company.

This Agreement permits Customer to purchase subscriptions to online
software-as-a-service products and other services from Intercom pursuant to any
Intercom ordering documents, online registration, order descriptions or order
confirmations referencing this Agreement ("Order Form(s)") and sets forth the
basic terms and conditions under which those products and services will be
delivered. This Agreement includes the Additional Product Terms, incorporated by
reference herein, and will govern Customer’s initial purchase on the Effective
Date as well as any future purchases made by Customer that reference this
Agreement.

The "Effective Date" of this Agreement is the date which is the earlier of (a)
Customer's initial access to any Service (as defined below) through any online
provisioning, registration or order process or (b) the effective date of the
first Order Form referencing this Agreement.

As used in this Agreement, "Intercom" means (a) Intercom, Inc., a Delaware
corporation with offices at 55 2nd Street, 4th Fl., San Francisco, CA 94105,
USA, if Customer's shipping address on the applicable Order Form is located in
the United States of America; or (b) Intercom R&D Unlimited Company, an Irish
company with offices at 2nd Floor, Stephen Court, 18-21 St. Stephen's Green,
Dublin 2, Republic of Ireland, if Customer's shipping address on the applicable
Order Form is located anywhere else in the world.

Modifications to this Agreement: From time to time, Intercom may modify this
Agreement. Unless otherwise specified by Intercom, changes become effective for
Customer upon renewal of Customer's current Subscription Term (as defined below)
or entry into a new Order Form. Intercom will use reasonable efforts to notify
Customer of the changes through communications via Customer's account, email or
other means. Customer may be required to click to accept or otherwise agree to
the modified Agreement before renewing a Subscription Term or entering into a
new Order Form, and in any event continued use of the Services after the updated
version of this Agreement goes into effect will constitute Customer's acceptance
of such updated version. If Intercom specifies that changes to the Agreement
will take effect prior to Customer's next renewal or order (such as for legal
compliance or product change reasons) and Customer objects to such changes,
Customer may terminate the applicable Subscription Term and receive as its sole
remedy a refund of any fees Customer has pre-paid for use of the applicable
Services for the terminated portion of the Subscription Term, commencing on the
date notice of termination was received.

BY INDICATING YOUR ACCEPTANCE OF THIS AGREEMENT OR ACCESSING OR USING ANY
SERVICES, YOU ARE AGREEING TO BE BOUND BY ALL TERMS, CONDITIONS, AND NOTICES
CONTAINED OR REFERENCED IN THIS AGREEMENT. IF YOU DO NOT AGREE TO THIS
AGREEMENT, PLEASE DO NOT USE ANY SERVICES. FOR CLARITY, EACH PARTY EXPRESSLY
AGREES THAT THIS AGREEMENT IS LEGALLY BINDING UPON IT. THIS AGREEMENT CONTAINS
MANDATORY ARBITRATION PROVISIONS THAT REQUIRE THE USE OF ARBITRATION TO RESOLVE
DISPUTES, RATHER THAN JURY TRIALS. PLEASE READ IT CAREFULLY.


1. DEFINITIONS

"Affiliate" means any entity under the control of Customer where "control" means
ownership of or the right to control greater than 50% of the voting securities
of such entity.

"AUP" means Intercom's Acceptable Use Policy, available at
https://intercom.com/acceptable-use-policy or a successor URL, incorporated into
these terms by this reference.

"Beta Offerings" means pre-release services, features, or functions identified
as alpha, beta, preview, early access, or words or phrases with similar
meanings.

"Contractor" means an independent contractor or consultant who is not a
competitor of Intercom.

"Customer Data" means any data of any type that is submitted to the Services by
or on behalf of Customer, including without limitation: (a) data submitted,
uploaded or imported to the Services by Customer (including from Third Party
Platforms) and (b) data provided by or about People (including chat and message
logs) that are collected from the Customer Properties using the Services.

"Customer Properties" means Customer's websites, apps, or other offerings owned
and operated by (or for the benefit of) Customer through which Customer uses the
Services to communicate with People.

"Dashboard" means Intercom's user interface for accessing and administering the
Services that Customer may access via the web or the Intercom Apps.

"Documentation" means the technical user documentation provided with the
Services.

"Feedback" means comments, questions, suggestions or other feedback relating to
any Intercom product or service. Feedback does not include any Customer Data.

"Intellectual Property Rights" include all valid patents, trademarks,
copyrights, trade secrets, moral rights, and other intellectual property rights,
as may exist now or hereafter come into existence, and all renewals and
extensions thereof, and all improvements to any of the foregoing, regardless of
whether any of such rights arise under the laws of any state, country or other
jurisdiction.

"Intercom Code" means certain JavaScript code, software development kits (SDKs)
or other code provided by Intercom for deployment on Customer Properties.

"Laws" means all applicable local, state, federal and international laws,
regulations and conventions, including, without limitation, those related to
data privacy and data transfer, international communications, and the
exportation of technical or personal data.

"Order Form" means a written or electronic form to order the Services or an
online order completed through Intercom’s website. Upon execution by the parties
(or, in the case of electronic orders, confirmation and placement of the order),
each Order Form will be subject to the terms and conditions of this Agreement.

"People" (in the singular, "Person") means Customer's end user customers,
potential end user customers, and other users of and visitors to the Customer
Properties. People or Person does not include the customers of Customer’s end
user customers.

"Permitted User" means an employee or Contractor of Customer or its Affiliate
who is authorized to access the Service.

"Sensitive Personal Information" means any of the following: (i) credit, debit
or other payment card data subject to the Payment Card Industry Data Security
Standards ("PCI DSS"); (ii) patient, medical or other protected health
information regulated by the Health Insurance Portability and Accountability Act
("HIPAA") not authorized or covered by a duly executed Business Associate
Agreement with Intercom; or (iii) any other personal data of an EU citizen
deemed to be in a "special category" (as identified in EU General Data
Protection Regulation or any successor directive or regulation).

"Services" means Intercom's proprietary software-as-a-service solution(s),
including the Dashboard, Intercom application programming interfaces (APIs),
Intercom Code and Intercom Apps, as described in the applicable Order Form.

"Taxes" means any sales, use, GST, value-added, withholding, or similar taxes or
levies, whether domestic or foreign, other than taxes based on the income of
Intercom.

"Third Party Messaging App(s)" means a separate, stand-alone service accessible
apart from the generally available Intercom Service to which Customer
subscribes. A Third Party Messaging App allows Customer to integrate the
Intercom App provided with Customer's Intercom App account(s) (as defined in the
“Agreement”) with Customer's Third Party Messaging App services account(s).

"Third-Party Platform(s)" means any software, software-as-a-service, data
sources or other products or services not provided by Intercom that are
integrated with or otherwise accessible through the Services.


2. INTERCOM SERVICES

2.1. Services Overview. Intercom's Services are a suite of messaging
software-as-a-service solutions offered through a single platform. The Services
are designed to enable Customer to manage communications with People through the
entire lifecycle of their relationship with Customer and to provide a Dashboard
for accessing and managing Customer Data regarding those People. Customer may
import and export Customer Data between the Services and certain Third-Party
Platforms through supported integrations. The Services also include Intercom
Code deployed on Customer Properties to enable live chat and messaging
functionality.

2.2. Provision of Services. Each Service is provided on a subscription basis for
a set term designated on the Order Form (each, a "Subscription Term"). Customer
will purchase and Intercom will provide the specific Services as specified in
the applicable Order Form.

2.3. Access to Services. Customer may access and use the Services solely for its
own benefit (and for the benefit of People) and in accordance with the terms and
conditions of this Agreement, the Documentation and any scope of use
restrictions designated in the applicable Order Form (including without
limitation the number of People tracked). Use of and access to the Services is
permitted only by Permitted Users. If Customer is given API keys or passwords to
access the Services on Intercom's systems, Customer will require that all
Permitted Users keep API keys, user ID and password information strictly
confidential and not share such information with any unauthorized person. User
IDs are granted to individual, named persons and may not be shared. If Customer
is accessing the Services using credentials provided by a third party (e.g.,
Google), then Customer will comply with all applicable terms and conditions of
such third party regarding provisioning and use of such credentials. Customer
will be responsible for any and all actions taken using Customer's accounts and
passwords. If any Permitted User who has access to a user ID is no longer an
employee (or Contractor, as set forth below) of Customer, then Customer will
promptly delete such user ID and otherwise terminate such Permitted User's
access to the Service. The right to use the Services includes the right to
deploy Intercom Code on Customer Properties in order to enable messaging, chat
and similar functionality and to collect Customer Data for use with the Services
as further described below.

2.4. Intercom Apps. To the extent Intercom provides Intercom Apps for use with
the Services, subject to all of the terms and conditions of this Agreement,
Intercom grants to Customer a limited, non-transferable, non-sublicensable,
non-exclusive license during any applicable Subscription Term to use the object
code form of the Intercom Apps internally, but only in connection with
Customer's use of the Service and otherwise in accordance with the Documentation
and this Agreement.

2.5. Deployment of Intercom Code. Subject to all of the terms and conditions of
this Agreement, Intercom grants to Customer a limited, non-transferable,
non-sublicensable, non-exclusive license during any applicable Subscription Term
to copy the Intercom Code in the form provided by Intercom on Customer
Properties solely to support Customer's use of the Service and otherwise in
accordance with the Documentation and this Agreement. Customer must implement
Intercom Code on the Customer Properties in order to enable features of the
Services. Customer will implement all Intercom Code in strict accordance with
the Documentation and other instructions provided by Intercom. Customer
acknowledges that any changes made to the Customer Properties after initial
implementation of Intercom Code may cause the Services to cease working or
function improperly and that Intercom will have no responsibility for the impact
of any such Customer changes.

2.6. Contractors and Affiliates. Customer may permit its Contractors and its
Affiliates' employees and Contractors to serve as Permitted Users, provided
Customer remains responsible for compliance by such individuals with all of the
terms and conditions of this Agreement, and any use of the Services by such
individuals is for the sole benefit of Customer.

2.7. General Restrictions. Customer will not (and will not permit any third
party to): (a) rent, lease, provide access to or sublicense the Services to a
third party; (b) use the Services to provide, or incorporate the Services into,
any product or service provided to a third party other than the Customer
Properties; (c) reverse engineer, decompile, disassemble, or otherwise seek to
obtain the source code or non-public APIs to the Services, except to the extent
expressly permitted by applicable law (and then only upon advance notice to
Intercom); (d) copy or modify the Services or any Documentation, or create any
derivative work from any of the foregoing; (e) remove or obscure any proprietary
or other notices contained in the Services (including without limitation (i) the
"Powered by Intercom" designation that may appear as part of the deployment of
the Services on Customer Properties and (ii) notices on any reports or data
printed from the Services); or (f) publicly disseminate information regarding
the performance of the Services.

2.8. Intercom APIs. If Intercom makes access to any APIs available as part of
the Services, Intercom reserves the right to place limits on access to such APIs
(e.g., limits on numbers of calls or requests). Further, Intercom may monitor
Customer's usage of such APIs and limit the number of calls or requests Customer
may make if Intercom believes that Customer's usage is in breach of this
Agreement or may negatively affect the security, operability, or integrity of
the Services (or otherwise impose liability on Intercom).

2.9. Trial Subscriptions. If Customer receives free access or a trial or
evaluation subscription to the Service (a "Trial Subscription"), then Customer
may use the Services in accordance with the terms and conditions of this
Agreement for a period of fourteen (14) days or such other period granted by
Intercom (the "Trial Period"). Trial Subscriptions are permitted solely for
Customer's use to determine whether to purchase a paid subscription to the
Services. Trial Subscriptions may not include all functionality and features
accessible as part of a paid Subscription Term. If Customer does not enter into
a paid Subscription Term, this Agreement and Customer's right to access and use
the Services will terminate at the end of the Trial Period. Intercom has the
right to terminate a Trial Subscription at any time for any reason.
NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THIS AGREEMENT, INTERCOM WILL HAVE
NO WARRANTY, INDEMNITY, SUPPORT, OR OTHER OBLIGATIONS WITH RESPECT TO TRIAL
SUBSCRIPTIONS.

2.10. Beta Offerings. Customer may choose to use Beta Offerings in its sole
discretion. Beta Offerings may not be supported and may be changed at any time
without notice. Beta Offerings may not be as reliable or available as the
Service. Beta Offerings are not subject to the same security measures as in the
Security Policy. Intercom will have no liability arising out of or in connection
with Beta Offerings. CUSTOMER USES BETA OFFERINGS AT ITS OWN RISK.


3. CUSTOMER DATA AND CUSTOMER OBLIGATIONS

3.1. Data Processing by Intercom. All data processing activities by the Service
will be governed by the Data Processing Addendum (“DPA”) incorporated by
reference herein.

3.2. Rights in Customer Data. As between the parties, Customer will retain all
right, title and interest (including any and all Intellectual Property Rights)
in and to the Customer Data as provided to Intercom. Subject to the terms of
this Agreement, Customer hereby grants to Intercom a non-exclusive, worldwide,
royalty-free right to use, copy, store, transmit, modify, create derivative
works of and display the Customer Data solely to the extent necessary to provide
the Services to Customer.

3.3. Storage of Customer Data. Intercom does not provide an archiving service.
Intercom agrees only that it will not intentionally delete any Customer Data
from any Service prior to termination of Customer's applicable Subscription Term
and expressly disclaims all other obligations with respect to storage.

3.4. Customer Obligations.

a) In General. Customer is solely responsible for the accuracy, content and
legality of all Customer Data. Customer represents and warrants to Intercom that
Customer has all necessary rights, consents and permissions to collect, share
and use all Customer Data as contemplated in this Agreement (including granting
Intercom the rights in Section 3.1 (Rights in Customer Data)) and that no
Customer Data will violate or infringe (i) any third party Intellectual Property
Rights or, publicity, privacy, or other rights, (ii) any Laws, or (iii) any
terms of service, privacy policies or other agreements governing the Customer
Properties or Customer's accounts with any Third-Party Platforms. Customer
further represents and warrants that all Customer Data complies with the AUP.
Customer will be fully responsible for any Customer Data submitted to the
Services by any Person as if it was submitted by Customer.

b) No Sensitive Personal Information. Except as otherwise expressly agreed
between the Parties in writing by entering into a business associate agreement
for HIPAA data, Customer specifically agrees not to use the Services to collect,
store, process or transmit any Sensitive Personal Information. Customer
acknowledges that Intercom is not a payment card processor and that the Services
are not PCI DSS compliant. Except for Intercom’s obligations as a business
associate pursuant to this Agreement, Customer shall be responsible for any
Sensitive Personal Information it submits to the Service, and Intercom will
treat such submissions as Customer Data as defined in this Agreement such that
Intercom is not subject to any additional obligations that apply to Sensitive
Personal Information.

c) Compliance with Laws. Customer agrees to comply with all applicable Laws in
its use of the Services. Without limiting the generality of the foregoing,
Customer will not engage in any unsolicited advertising, marketing, or other
activities using the Services, including without limitation any activities that
violate the Telephone Consumer Protection Act of 1991, CAN-SPAM Act of 2003 or
any other anti-spam laws and regulations.

d) Disclosures on Customer Properties. Customer acknowledges that the Intercom
Code causes a unique cookie ID to be associated with each Person who accesses
the Customer Properties, which cookie ID enables Intercom to provide the
Services. Customer will include on each Customer Property a link to a privacy
policy that discloses Customer's use of third party tracking technology to
collect data about People and how, and for what purposes, the data collected
will be used or shared with third parties. Customer must also provide People
with clear and comprehensive information about the storing and accessing of
cookies or other information on the Peoples' devices where such activity occurs
in connection with the Services and as required by applicable Laws. For clarity,
as between Customer and Intercom, Customer will be solely responsible for
obtaining the necessary clearances, consents and approvals from People under all
applicable Laws.

3.5. Indemnification by Customer. Customer will indemnify, defend and hold
harmless Intercom from and against any and all claims, costs, damages, losses,
liabilities and expenses (including reasonable attorneys' fees and costs)
arising out of or in connection with any claim arising from or relating to any
Customer Data, Customer’s use of a Third Party Messaging App, or breach or
alleged breach by Customer of Section 3.4 (Customer Obligations). This
indemnification obligation is subject to Customer receiving (i) prompt written
notice of such claim (but in any event notice in sufficient time for Customer to
respond without prejudice); (ii) the exclusive right to control and direct the
investigation, defense, or settlement of such claim; and (iii) all necessary
cooperation of Intercom at Customer's expense. Notwithstanding the foregoing
sentence, (a) Intercom may participate in the defense of any claim by counsel of
its own choosing, at its cost and expense and (b) Customer will not settle any
claim without Intercom's prior written consent, unless the settlement fully and
unconditionally releases Intercom and does not require Intercom to pay any
amount, take any action, or admit any liability.

3.6. Aggregated Anonymous Data. Notwithstanding anything to the contrary herein,
Customer agrees that Intercom may obtain and aggregate technical and other data
about Customer's use of the Services that is non-personally identifiable with
respect to Customer ("Aggregated Anonymous Data"), and Intercom may use the
Aggregated Anonymous Data to analyze, improve, support and operate the Services
and otherwise for any business purpose during and after the term of this
Agreement, including without limitation to generate industry benchmark or best
practice guidance, recommendations or similar reports for distribution to and
consumption by Customer and other Intercom customers. For clarity, this Section
3.5 does not give Intercom the right to identify Customer as the source of any
Aggregated Anonymous Data.


4. SECURITY

Intercom agrees to use commercially reasonable technical and organizational
measures designed to prevent unauthorized access, use, alteration or disclosure
of any Service or Customer Data, as further described in Intercom’s Security
Policy attached as Schedule 2 to the DPA. However, Intercom will have no
responsibility for errors in transmission, unauthorized third-party access or
other causes beyond Intercom's control.


5. THIRD-PARTY PLATFORMS AND THIRD PARTY MESSAGING APPS

5.1 Integration with Third Party Platforms. The Services may support
integrations with certain Third-Party Platforms. In order for the Services to
communicate with such Third-Party Platforms, Customer may be required to input
credentials in order for the Services to access and receive relevant information
from such Third-Party Platforms. By enabling use of the Services with any
Third-Party Platform, Customer authorizes Intercom to access Customer's accounts
with such Third-Party Platform for the purposes described in this Agreement.
Customer is solely responsible for complying with any relevant terms and
conditions of the Third-Party Platforms and maintaining appropriate accounts in
good standing with the providers of the Third-Party Platforms. Customer
acknowledges and agrees that Intercom has no responsibility or liability for any
Third-Party Platform or Messenger App, or how a Third-Party Platform (including
Messenger Apps) uses or processes Customer Data after such is exported to a
Third-Party Platform or Messenger App. Intercom does not guarantee that the
Services will maintain integrations with any Third-Party Platform, and Intercom
may disable integrations of the Services with any Third-Party Platform at any
time with or without notice to Customer. For clarity, this Agreement governs
Customer's use of and access to the Services, even if accessed through an
integration with a Third-Party Platform.

5.2 Third Party Messaging Apps. Customer represents and warrants that Customer
has agreed to the terms of service associated with any Third Party Messaging
App(s) and has created, or has authorized Intercom to create on Customer's
behalf, a Third Party Messaging App account in accordance with such terms and
conditions, which govern Customer's use of such Third Party Messaging App
account. Intercom will have no liability for and the Third Party Messaging App
provider is solely responsible for the Third Party Messaging App’s network,
functionality, clients, and APIs.

5.3 Third Party Beta Releases. TO THE EXTENT A CUSTOMER USES FEATURES IN THE
SERVICE THAT INTEGRATE WITH A THIRD-PARTY PLATFORM AND A CUSTOMER REQUESTS THAT
INTERCOM INTEGRATE WITH SUCH THIRD PARTY PLATFORM’S BETA OR PRE-RELEASE FEATURES
(“THIRD PARTY BETA RELEASES”), INTERCOM WILL HAVE NO LIABILITY ARISING OUT OF OR
IN CONNECTION WITH INTERCOM’S PARTICIPATION IN SUCH THIRD PARTY BETA RELEASES OR
CUSTOMER’S USE OF SUCH INTEGRATED FEATURES.


6. OWNERSHIP

6.1. Intercom Technology. This is a subscription agreement for access to and use
of the Services. Customer acknowledges that it is obtaining only a limited right
to the Services and that irrespective of any use of the words "purchase", "sale"
or like terms in this Agreement no ownership rights are being conveyed to
Customer under this Agreement. Customer agrees that Intercom or its suppliers
retain all right, title and interest (including all Intellectual Property
Rights) in and to the Services and all Documentation, integrations with the
Services, and any and all related and underlying technology and documentation
and any derivative works, modifications or improvements of any of the foregoing,
including as may incorporate Feedback (collectively, "Intercom Technology").
Except as expressly set forth in this Agreement, no rights in any Intercom
Technology are granted to Customer. Further, Customer acknowledges that the
Services are offered as an on-line, hosted solution, and that Customer has no
right to obtain a copy of any of the Services, except for Intercom Code and the
Intercom Apps in the format provided by Intercom.

6.2. Feedback. Customer, from time to time, may submit Feedback to Intercom.
Intercom may freely use or exploit Feedback in connection with the Service. To
the extent Customer submits Feedback related to Third Party Messaging Apps,
Customer hereby grants to Intercom, if for any reason it is further needed, a
perpetual, non-revocable, royalty-free worldwide license to use and/or
incorporate such feedback into any Intercom product or service at any time at
the sole discretion of Intercom.


7. SUBSCRIPTION TERM, FEES & PAYMENT

7.1. Subscription Term and Renewals. Unless otherwise specified on the
applicable Order Form, each Subscription Term will automatically renew for
additional twelve month periods unless either party gives the other written
notice of termination at least thirty (30) days prior to expiration of the
then-current Subscription Term.

7.2. Fees and Payment. All fees are as set forth in the applicable Order Form
and will be paid by Customer within thirty (30) days of invoice, unless (a)
Customer is paying via Credit Card (as defined below) or (b) otherwise specified
in the applicable Order Form. Except as expressly set forth in Section 9
(Limited Warranty) and Section 13 (Indemnification), all fees are
non-refundable. Customer is responsible for paying all Taxes, and all Taxes are
excluded from any fees set forth in the applicable Order Form. If Customer is
required by Law to withhold any Taxes from Customer's payment, the fees payable
by Customer will be increased as necessary so that after making any required
withholdings, Intercom receives and retains (free from any liability for payment
of Taxes) an amount equal to the amount it would have received had no such
withholdings been made. Any late payments will be subject to a service charge
equal to 1.5% per month of the amount due or the maximum amount allowed by law,
whichever is less.

7.3. Payment Via Credit Card. If you are purchasing the Services via credit
card, debit card or other payment card ("Credit Card"), the following terms
apply:

 1. Recurring Billing Authorization. By providing Credit Card information and
    agreeing to purchase any Services, Customer hereby authorizes Intercom (or
    its designee) to automatically charge Customer's Credit Card on the same
    date of each calendar month (or the closest prior date, if there are fewer
    days in a particular month) during the Subscription Term for all fees
    accrued as of that date (if any) in accordance with the applicable Order
    Form. Customer acknowledges and agrees that the amount billed and charged
    each month may vary depending on Customer's use of the Services and may
    include subscription fees for the remainder of Customer's applicable billing
    period and overage fees for the prior month.

 2. Foreign Transaction Fees. Customer acknowledges that for certain Credit
    Cards, the issuer of Customer's Credit Card may charge a foreign transaction
    fee or other charges.

 3. Invalid Payment. If a payment is not successfully settled due to expiration
    of a Credit Card, insufficient funds, or otherwise, Customer remains
    responsible for any amounts not remitted to Intercom and Intercom may, in
    its sole discretion, either (i) invoice Customer directly for the deficient
    amount, (ii) continue billing the Credit Card once it has been updated by
    Customer (if applicable) or (iii) terminate this Agreement.

 4. Changing Credit Card Information. At any time, Customer may change its
    Credit Card information by entering updated Credit Card information via the
    "Settings" page on the Dashboard.

 5. Termination of Recurring Billing. In addition to any termination rights set
    forth in this Agreement, Customer may terminate the Subscription Term by
    sending Intercom notice of non-renewal to in accordance with Section 7.1
    (Subscription Term and Renewals) or, if Customer's Subscription Term is on a
    monthly basis (or if otherwise permitted by Intercom), by terminating via
    the "Settings" page on the Dashboard, with termination effective at the end
    of the current Subscription Term. As set forth in Section 2.9 (Trial
    Subscriptions), if Customer does not enter into a paid Subscription Term
    following a Trial Period, this Agreement and Customer's right to access and
    use the Services will terminate at the end of the Trial Period and
    Customer's Credit Card will not be charged.

 6. Payment of Outstanding Fees. Upon any termination or expiration of the
    Subscription Term, Intercom will charge Customer's Credit Card (or invoice
    Customer directly) for any outstanding fees for Customer's use of the
    Services during the Subscription Term, after which Intercom will not charge
    Customer's Credit Card for any additional fees.

7.4. Suspension of Service. If Customer's account is thirty (30) days or more
overdue, in addition to any of its other rights or remedies (including but not
limited to any termination rights set forth herein), Intercom reserves the right
to suspend Customer's access to the applicable Service (and any related
services) without liability to Customer until such amounts are paid in full.
Intercom also reserves the right to suspend Customer's access to the Services
without liability to Customer if Customer's use of the Services is in violation
of the AUP.


8. TERM AND TERMINATION

8.1. Term. This Agreement is effective as of the Effective Date and expires on
the date of expiration or termination of all Subscription Terms.

8.2. Termination for Cause. Either party may terminate this Agreement (including
all related Order Forms) if the other party (a) fails to cure any material
breach of this Agreement (including a failure to pay fees) within thirty (30)
days after written notice; (b) ceases operation without a successor; or (c)
seeks protection under any bankruptcy, receivership, trust deed, creditors'
arrangement, composition, or comparable proceeding, or if any such proceeding is
instituted against that party (and not dismissed within sixty (60) days
thereafter).

8.3. Effect of Termination. Upon any expiration or termination of this
Agreement, Customer will immediately cease any and all use of and access to all
Services (including any and all related Intercom Technology) and delete (or, at
Intercom's request, return) any and all copies of the Documentation, any
Intercom passwords or access codes and any other Intercom Confidential
Information in its possession. Customer acknowledges that following termination,
it will have no further access to any Customer Data input into any Service, and
that Intercom may delete any such data as may have been stored by Intercom at
any time. Except where an exclusive remedy is specified, the exercise of either
party of any remedy under this Agreement, including termination, will be without
prejudice to any other remedies it may have under this Agreement, by law or
otherwise.

8.4. Survival. The following Sections will survive any expiration or termination
of this Agreement: 2.7 (General Restrictions), 2.9 (Trial Subscriptions), 3.2
(Storage of Customer Data), 3.5 (Indemnification by Customer), 3.6 (Aggregated
Anonymous Data), 6 (Ownership), 7.2 (Fees and Payment), 7.3 (Payment Via Credit
Card), 8 (Term and Termination), 9.2 (Warranty Disclaimer), 12 (Limitation of
Remedies and Damages), 13 (Indemnification), 14 (Confidential Information) and
16 (General Terms).


9. LIMITED WARRANTY

9.1. Limited Warranty. Intercom warrants, for Customer's benefit only, that each
Service will operate in substantial conformity with the applicable
Documentation. Intercom's sole liability (and Customer's sole and exclusive
remedy) for any breach of this warranty will be, at no charge to Customer, for
Intercom to use commercially reasonable efforts to correct the reported
non-conformity, or if Intercom determines such remedy to be impracticable,
either party may terminate the applicable Subscription Term and Customer will
receive as its sole remedy a refund of any fees Customer has pre-paid for use of
such Service for the terminated portion of the applicable Subscription Term. The
limited warranty set forth in this Section 9.1 will not apply: (i) unless
Customer makes a claim within thirty (30) days of the date on which Customer
first noticed the non-conformity, (ii) if the error was caused by misuse,
unauthorized modifications or third-party hardware, software or services, or
(iii) to use provided on a no-charge, trial or evaluation basis.

9.2. Warranty Disclaimer. EXCEPT FOR THE LIMITED WARRANTY IN SECTION 9.1, ALL
SERVICES ARE PROVIDED "AS IS". NEITHER INTERCOM NOR ITS SUPPLIERS MAKES ANY
OTHER WARRANTIES, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT
LIMITED TO WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR
PURPOSE OR NON-INFRINGEMENT. INTERCOM DOES NOT WARRANT THAT CUSTOMER’S USE OF
THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, NOR DOES INTERCOM WARRANT THAT
IT WILL REVIEW THE CUSTOMER DATA FOR ACCURACY OR THAT IT WILL PRESERVE OR
MAINTAIN THE CUSTOMER DATA WITHOUT LOSS OR CORRUPTION. INTERCOM SHALL NOT BE
LIABLE FOR THE RESULTS OF ANY COMMUNICATIONS SENT OR ANY COMMUNICATIONS THAT
WERE FAILED TO BE SENT USING THE SERVICES. INTERCOM SHALL NOT BE LIABLE FOR
DELAYS, INTERRUPTIONS, SERVICE FAILURES OR OTHER PROBLEMS INHERENT IN USE OF THE
INTERNET AND ELECTRONIC COMMUNICATIONS, THIRD-PARTY PLATFORMS, THIRD PARTY
MESSAGING APPS, OR OTHER SYSTEMS OUTSIDE THE REASONABLE CONTROL OF INTERCOM.
CUSTOMER MAY HAVE OTHER STATUTORY RIGHTS, BUT THE DURATION OF STATUTORILY
REQUIRED WARRANTIES, IF ANY, SHALL BE LIMITED TO THE SHORTEST PERIOD PERMITTED
BY LAW.


10. AVAILABILITY AND SERVICE CREDITS

The Services are available subject to Intercom's Service Level
Agreement ("SLA").


11. SUPPORT

During the Subscription Term of each Service, Intercom will provide end user
support in accordance with Intercom's Support Policy ("Support Policy").


12. LIMITATION OF REMEDIES AND DAMAGES

12.1. Consequential Damages Waiver. EXCEPT FOR EXCLUDED CLAIMS (DEFINED BELOW),
NEITHER PARTY (NOR ITS SUPPLIERS) SHALL HAVE ANY LIABILITY ARISING OUT OF OR
RELATED TO THIS AGREEMENT FOR ANY LOSS OF USE, LOST DATA, LOST PROFITS, FAILURE
OF SECURITY MECHANISMS, INTERRUPTION OF BUSINESS, OR ANY INDIRECT, SPECIAL,
INCIDENTAL, RELIANCE, OR CONSEQUENTIAL DAMAGES OF ANY KIND, EVEN IF INFORMED OF
THE POSSIBILITY OF SUCH DAMAGES IN ADVANCE.

12.2. Liability Cap. EXCEPT FOR EXCLUDED CLAIMS (DEFINED BELOW), EACH PARTY’S
ENTIRE LIABILITY TO THE OTHER ARISING OUT OF OR RELATED TO THIS AGREEMENT SHALL
NOT EXCEED THE AMOUNT ACTUALLY PAID OR PAYABLE BY CUSTOMER TO INTERCOM DURING
THE PRIOR TWELVE (12) MONTHS UNDER THIS AGREEMENT.

12.3. Excluded Claims. "Excluded Claims" means any claim arising (a) from
Customer's breach of Section 2.7 (General Restrictions); (b) under Section 3.3
(Customer Obligations) or 3.4 (Indemnification by Customer); or (c) from a
party's breach of its obligations in Section 15 (Confidential Information) (but
excluding claims arising from operation or non-operation of any Service or
relating to Customer Data).

12.4. Nature of Claims and Failure of Essential Purpose. The parties agree that
the waivers and limitations specified in this Section 12 apply regardless of the
form of action, whether in contact, tort (including negligence), strict
liability or otherwise and will survive and apply even if any limited remedy
specified in this Agreement is found to have failed of its essential purpose.


13. INDEMNIFICATION

Intercom will defend Customer from and against any claim by a third party
alleging that a Service when used as authorized under this Agreement infringes
any Intellectual Property Rights and will indemnify and hold harmless Customer
from and against any damages and costs finally awarded against Customer or
agreed in settlement by Intercom (including reasonable attorneys' fees)
resulting from such claim, provided that Intercom will have received from
Customer: (i) prompt written notice of such claim (but in any event notice in
sufficient time for Intercom to respond without prejudice); (ii) the exclusive
right to control and direct the investigation, defense and settlement (if
applicable) of such claim; and (iii) all reasonable necessary cooperation of
Customer. If Customer's use of a Service is (or in Intercom's opinion is likely
to be) enjoined, if required by settlement or if Intercom determines such
actions are reasonably necessary to avoid material liability, Intercom may, in
its sole discretion: (a) substitute substantially functionally similar products
or services; (b) procure for Customer the right to continue using such Service;
or if (a) and (b) are not commercially reasonable, (c) terminate this Agreement
and refund to Customer the fees paid by Customer for the portion of the
Subscription Term that was paid by Customer but not rendered by Intercom. The
foregoing indemnification obligation of Intercom will not apply: (1) if such
Service is modified by any party other than Intercom, but solely to the extent
the alleged infringement is caused by such modification; (2) if such Service is
combined with products or processes not provided by Intercom, but solely to the
extent the alleged infringement is caused by such combination; (3) to any
unauthorized use of such Service; (4) to any action arising as a result of
Customer Data or any third-party deliverables or components contained within
such Service; (5) to the extent the alleged infringement is not caused by the
particular technology or implementation of the Service but instead by features
common to any similar product or service; (6) to any action arising from
Customer’s use of Third Party Messaging Apps; or (7) if Customer settles or
makes any admissions with respect to a claim without Intercom's prior written
consent. THIS SECTION 13 SETS FORTH Intercom's AND ITS SUPPLIERS' SOLE LIABILITY
AND CUSTOMER'S SOLE AND EXCLUSIVE REMEDY WITH RESPECT TO ANY CLAIM OF
INTELLECTUAL PROPERTY INFRINGEMENT.


14. CONFIDENTIAL INFORMATION

Each party (as "Receiving Party") agrees that all code, inventions, know-how,
business, technical and financial information it obtains from the disclosing
party ("Disclosing Party") constitute the confidential property of the
Disclosing Party ("Confidential Information"), provided that it is identified as
confidential at the time of disclosure or should be reasonably known by the
Receiving Party to be confidential or proprietary due to the nature of the
information disclosed and the circumstances surrounding the disclosure. Any
Intercom Technology, performance information relating to any Service, and the
terms and conditions of this Agreement will be deemed Confidential Information
of Intercom without any marking or further designation. Except as expressly
authorized herein, the Receiving Party will (1) hold in confidence and not
disclose any Confidential Information to third parties and (2) not use
Confidential Information for any purpose other than fulfilling its obligations
and exercising its rights under this Agreement. The Receiving Party may disclose
Confidential Information to its employees, agents, contractors and other
representatives having a legitimate need to know (including, for Intercom, the
subcontractors referenced in Section 16.8 (Subcontractors)), provided that such
representatives are bound to confidentiality obligations no less protective of
the Disclosing Party than this Section 14 and that the Receiving Party remains
responsible for compliance by any such representative with the terms of this
Section 14. The Receiving Party's confidentiality obligations will not apply to
information that the Receiving Party can document: (i) was rightfully in its
possession or known to it prior to receipt of the Confidential Information; (ii)
is or has become public knowledge through no fault of the Receiving Party; (iii)
is rightfully obtained by the Receiving Party from a third party without breach
of any confidentiality obligation; or (iv) is independently developed by
employees of the Receiving Party who had no access to such information. The
Receiving Party may make disclosures to the extent required by law or court
order, provided the Receiving Party notifies the Disclosing Party in advance and
cooperates in any effort to obtain confidential treatment. The Receiving Party
acknowledges that disclosure of Confidential Information would cause substantial
harm for which damages alone would not be a sufficient remedy, and therefore
that upon any such disclosure by the Receiving Party the Disclosing Party will
be entitled to seek appropriate equitable relief in addition to whatever other
remedies it might have at law.


15. PUBLICITY

Intercom may, upon Customer’s prior written consent, use Customer’s name to
identify Customer as an Intercom customer of the Service, including on
Intercom’s public website. Intercom agrees that any such use shall be subject to
Intercom complying with any written guidelines that Customer may deliver to
Intercom regarding the use of its name and shall not be deemed Customer’s
endorsement of the Service.


16. GENERAL TERMS

16.1. Assignment. This Agreement will bind and inure to the benefit of each
party's permitted successors and assigns. Neither party may assign this
Agreement without the advance written consent of the other party, except that
either party may assign this Agreement in connection with a merger,
reorganization, acquisition or other transfer of all or substantially all of
such party's assets or voting securities. Any attempt to transfer or assign this
Agreement except as expressly authorized under this Section 16.1 will be null
and void.

16.2. Severability. If any provision of this Agreement will be adjudged by any
court of competent jurisdiction to be unenforceable or invalid, that provision
will be limited to the minimum extent necessary so that this Agreement will
otherwise remain in effect.

16.3. Governing Law; Dispute Resolution.

a) Direct Dispute Resolution. In the event of any dispute, claim, question, or
disagreement arising from or relating to this Agreement, whether arising in
contract, tort or otherwise, ("Dispute"), the parties shall first use their best
efforts to resolve the Dispute. If a Dispute arises, the complaining party shall
provide written notice to the other party in a document specifically entitled
"Initial Notice of Dispute," specifically setting forth the precise nature of
the dispute ("Initial Notice of Dispute"). If an Initial Notice of Dispute is
being sent to Intercom it must be emailed to legal@intercom.io and sent via mail
to:

Attn: Legal Department Intercom 55 Second Street, Suite 400 San Francisco, CA
94105

Following receipt of the Initial Notice of Dispute, the parties shall consult
and negotiate with each other in good faith and, recognizing their mutual
interest, attempt to reach a just and equitable solution of the Dispute that is
satisfactory to both parties ("Direct Dispute Resolution"). If the parties are
unable to reach a resolution of the Dispute through Direct Dispute Resolution
within thirty (30) days of the receipt of the Initial Notice of Dispute, then
the Dispute may subsequently be resolved in a court of law as set forth below.

b) Choice of Law and Jurisdiction. FOR ANY CLAIM WHICH IS NOT SUBJECT TO THIS
DISPUTE RESOLUTION PROVISION, CUSTOMER AGREES TO SUBMIT AND CONSENT TO THE
PERSONAL AND EXCLUSIVE JURISDICTION IN, AND THE EXCLUSIVE VENUE OF, THE STATE
AND FEDERAL COURTS LOCATED WITHIN SAN FRANCISCO COUNTY, CALIFORNIA. IN ANY
DISPUTE, CALIFORNIA LAW SHALL APPLY.

c) Construction and Joinder. THIS AGREEMENT MUST BE CONSTRUED AS IF IT WAS
JOINTLY WRITTEN BY BOTH PARTIES. BOTH CUSTOMER AND INTERCOM AGREE THAT EACH MAY
BRING OR PARTICIPATE IN CLAIMS AGAINST THE OTHER ONLY IN THEIR RESPECTIVE
INDIVIDUAL CAPACITIES, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED
CLASS. NO ARBITRATION OR CLAIM UNDER THIS AGREEMENT SHALL BE JOINED TO ANY OTHER
ARBITRATION OR CLAIM, INCLUDING ANY ARBITRATION OR CLAIM INVOLVING ANY OTHER
CURRENT OR FORMER USER OF THE SERVICES, AND NO CLASS ARBITRATION PROCEEDINGS
SHALL BE PERMITTED. IN THE EVENT OF ANY DISPUTE CONCERNING THE VALIDITY OR
ENFORCEABILITY OF THIS PROVISION, SUCH CLAIM MUST BE ADJUDICATED BY A COURT AND
NOT BY AN ARBITRATOR.

d) Injunctive Relief. Notwithstanding the above provisions, Intercom may apply
for injunctive remedies (or an equivalent type of urgent legal relief) in any
jurisdiction.

16.4. Notice. Any notice or communication required or permitted under this
Agreement will be in writing to the parties at the addresses set forth on the
Order Form or at such other address as may be given in writing by either party
to the other in accordance with this Section and will be deemed to have been
received by the addressee (i) if given by hand, immediately upon receipt; (ii)
if given by overnight courier service, the first business day following dispatch
or (iii) if given by registered or certified mail, postage prepaid and return
receipt requested, the second business day after such notice is deposited in the
mail.

16.5. Amendments; Waivers. Except as provided under “Modifications to this
Agreement” and otherwise provided herein, no supplement, modification, or
amendment of this Agreement will be binding, unless executed in writing by a
duly authorized representative of each party to this Agreement. No waiver will
be implied from conduct or failure to enforce or exercise rights under this
Agreement, nor will any waiver be effective unless in a writing signed by a duly
authorized representative on behalf of the party claimed to have waived. No
provision of any purchase order or other business form employed by Customer will
supersede the terms and conditions of this Agreement, and any such document
relating to this Agreement will be for administrative purposes only and will
have no legal effect.

16.6. Entire Agreement. This Agreement is the complete and exclusive statement
of the mutual understanding of the parties and supersedes and cancels all
previous written and oral agreements and communications relating to the subject
matter of this Agreement. Customer acknowledges that the Services are on-line,
subscription-based products, and that in order to provide improved customer
experience Intercom may make changes to the Services, and Intercom will update
the applicable Documentation accordingly. The support and service level
availability terms described in the Security Policy, the Support Policy, and the
SLA may be updated from time to time upon reasonable notice to Customer to
reflect process improvements or changing practices (but the modifications will
not materially decrease Intercom's obligations as compared to those reflected in
such terms as of the Effective Date).

16.7. Force Majeure. Neither party will be liable to the other for any delay or
failure to perform any obligation under this Agreement (except for a failure to
pay fees) if the delay or failure is due to unforeseen events that occur after
the signing of this Agreement and that are beyond the reasonable control of such
party, such as a strike, blockade, war, act of terrorism, riot, natural
disaster, failure or diminishment of power or telecommunications or data
networks or services, or refusal of a license by a government agency.

16.8. Subcontractors. Intercom may use the services of subcontractors and permit
them to exercise the rights granted to Intercom in order to provide the Services
under this Agreement, provided that Intercom remains responsible for (i)
compliance of any such subcontractor with the terms of this Agreement,(ii) for
the overall performance of the Services as required under this Agreement, and
(iii) compliance with the terms of the DPA.

16.9. Subpoenas. Nothing in this Agreement prevents Intercom from disclosing
Customer Data to the extent required by law, subpoenas, or court orders, but
Intercom will use commercially reasonable efforts to notify Customer where
permitted to do so.

16.10. Independent Contractors. The parties to this Agreement are independent
contractors. There is no relationship of partnership, joint venture, employment,
franchise or agency created hereby between the parties. Neither party will have
the power to bind the other or incur obligations on the other party's behalf
without the other party's prior written consent

16.11. Export Control and Economic Sanctions. In its use of the Services,
Customer agrees to comply with all export control and economic sanctions and any
relevant import laws and regulations of the United States and other applicable
jurisdictions. Without limiting the foregoing, (i) Customer represents and
warrants that it is not listed on any U.S. government list of prohibited or
restricted parties or located in (or a national of) a country that is subject to
a U.S. government export control embargo or economic sanctions, (ii) Customer
will not (and will not permit any of its users to) access or use the Services in
violation of any U.S. export control or economic sanction, prohibition or
restriction, and (iii) Customer will not submit to the Services any information
that is controlled under the U.S. International Traffic in Arms Regulations or
that is controlled under any Export Control Classification Number (other than
EAR99) on the Commerce Control List of the Export Administration Regulations.

16.12. Government End-Users. Elements of the Services are commercial computer
software. If the user or licensee of the Services is an agency, department, or
other entity of the United States Government, the use, duplication,
reproduction, release, modification, disclosure, or transfer of the Services, or
any related documentation of any kind, including technical data and manuals, is
restricted by a license agreement or by the terms of this Agreement in
accordance with Federal Acquisition Regulation 12.212 for civilian purposes and
Defense Federal Acquisition Regulation Supplement 227.7202 for military
purposes. All Services were developed fully at private expense. All other use is
prohibited

16.13. Counterparts. This Agreement may be executed in counterparts, each of
which will be deemed an original and all of which together will be considered
one and the same agreement.

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