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MEET ADA, YOUR NEW AI AGENT FOR CUSTOMER SERVICE

Hire an AI agent to deliver extraordinary customer experiences, faster and at a
lower cost than human agents.

Get a Demo Learn More



A COMPLETE CX TEAM IN ONE PLATFORM


ADA IS YOUR MOST HELPFUL AGENT, YOUR MOST INSIGHTFUL ANALYST, AND YOUR MOST
RELIABLE QA MANAGER.

Transform your team and turn customer service agents to AI coaches, who will
guide your AI Agent to improve over time and resolve more customer inquiries.

Learn More
2x increase in Automated Resolution Rate
$2.7MM annual savings
5x ROI in just 12 months


WE'VE HELPED 350+ BUSINESSES SAVE TIME, MONEY AND RESOURCES

> "Our AI Agent brings us closer to our clients, reducing operational burden and
> increasing our automated resolution to help our team think about big picture
> levers we can pull to create a better client experience."

Paul Teshima
Chief Client Experience Officer

> "We saw impressive gains when implementing the scripted chatbot, but were
> blown away by the results of our generative AI Agent. With the AI Agent, we no
> longer have to rely on human intervention to address new customer inquiries
> that come through when we've updated our product."

Allie Hurley
Head of Global Support


BASIC CHATBOTS HAVE
NO BUSINESS REPRESENTING
YOUR BUSINESS

Ditch code-heavy, old-school scripted chatbots. Powered by Ada’s Reasoning
Engine™, an AI Agent reasons through the best solution to deliver responses that
are relevant, accurate and safe. Every single time.

Learn More Get a Demo
Forrester
Conversational AI Wave Challenger
Deloitte
Technology Fast 500
Fast Company
Next Big Things in Tech
Globe & Mail
Top Growing Companies


RESOLVE MORE PHONE CALLS WITH VOICE AI

Stop delivering a disjointed customer experience. Hire an AI Agent that can
communicate consistently in any channel. Seamlessly add intelligent phone
automation using the same knowledge content, all in a single platform.

Learn More about Ada Voice


HIRE YOUR NEXT TOP-PERFORMING AGENT

Onboard, measure and coach your AI agent — like you would a human — and start
resolving more inquiries, with less effort.

OnboardMeasureCoach


AUTOMATICALLY RESOLVE UP TO 75% OF CUSTOMER INQUIRIES

Connect your AI Agent to information about your company, products and services,
and parts of your existing tech stack to learn from it in seconds.

Find Out More


UNCOVER OPPORTUNITIES FOR IMPROVEMENT — WITHOUT LIFTING A FINGER

Identify which automated conversations are truly successful — where your AI
Agent provided relevant, accurate and safe responses — and where there is an
opportunity to help your agent improve. Don't just contain conversations,
resolve them.

Find Out More


DRIVE CONTINUOUS IMPROVEMENT WITH GUIDANCE AND AI COACHING

Provide feedback and share guidance in plain language so that your AI Agent
performs in a manner that is aligned to your brand and business goals.

Find Out More


4,286,413,901


CONVERSATIONS AUTOMATED

Up to
77%
of customer service interactions resolved through automation
50+
languages supported instantly
$750k savings / year
20% increase in Automated Resolution Rate
6.7x ROI in year 1


AUTOMATE YOUR CUSTOMER SERVICE WITH ADA

Get a Demo



AN AI-POWERED PLATFORM BUILT FOR CX TEAMS

Discover the power of an AI Agent for your business.

See all Case Studies
2x
increase in Automated Resolution
10 pt
increase in CSAT

> “Based on Automated Resolutions, our AI Agent is equivalent to 10 full time
> agents. We’re not reducing our headcount. We’re reinvesting those agents into
> our business. The agent time savings we’ve realized by implementing Ada has
> allowed us to form a ‘gold glove’ team for our top tier of clients”

Christine Farrugia
VP Client Experience & Strategy
Read Wealthsimple's Case Study
$150K
saved
14%
reduction in agent intervention
120K
potential delivery delays rerouted

> “Indigo is a customer-centric retailer, and everything we do is focused on
> putting our customer first and providing joyful experiences. Knowing that our
> customer service team has greater visibility into tracking details, and that
> our customers have a positive delivery experience aligned with our brand
> promise is exciting.”

Loren Kousaie
VP of Corporate Sales & Customer Service
Read Indigo's Case Study
75%
inquiries resolved
11
languages supported
8x
increase in product upsell

> “Ada has supported our customer's agents to contribute to the overall
> ancillary income through our Customer Happiness contact channels by selling
> eight times more ancillary products compared with 12 months ago.”

Bayley Clark
Head of Customer Support Strategy
Read AirAsia's Case Study
291%
ROI
52%
of inquiries resolved
< 30
days to launch

> “The automated chat experience feels conversational and genuinely feels like a
> seamless part of our customer experience. With the Zendesk and Ada
> integration, we were able to not only save costs on seasonal headcount, but we
> were also able to see revenue growth from customers who were being served at
> faster rates.”

Justin Michaud
Senior Manager of Customer Support
Read Tile's Case Study


DISCOVER THE POTENTIAL OF AI-POWERED CUSTOMER SERVICE

The analysts have spoken: Companies using Ada can get up to 408% ROI

Read the full study and discover how Ada customers established a robust and
easy-to-manage customer service automation platform that delivers results.

Get the Forrester® Report
The generative AI toolkit for customer service leaders

Our generative AI experts have gathered insights for you to understand how to
evolve your team, strategy and tech stack for an AI-first future.

Get the Toolkit


BREAK THE SCRIPT, START DELIVERING EXTRAORDINARY CUSTOMER EXPERIENCES WITH AI.

Get a Demo
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