www.ir.com
Open in
urlscan Pro
2606:2c40::c73c:67e2
Public Scan
URL:
https://www.ir.com/guides/teams-audio-not-working
Submission: On February 28 via manual from US — Scanned from US
Submission: On February 28 via manual from US — Scanned from US
Form analysis 2 forms found in the DOM
/search
<form action="/search">
<input type="text" class="hs-search-field__input" name="term" autocomplete="off" placeholder="Search">
<input type="hidden" name="type" value="SITE_PAGE">
<input type="hidden" name="type" value="LANDING_PAGE">
<input type="hidden" name="type" value="BLOG_POST">
<input type="hidden" name="type" value="LISTING_PAGE">
<input type="hidden" name="type" value="KNOWLEDGE_ARTICLE">
</form>POST https://forms.hsforms.com/submissions/v3/public/submit/formsnext/multipart/4650107/cfdbe2f5-857a-462e-bf28-c307a254adc1
<form id="hsForm_cfdbe2f5-857a-462e-bf28-c307a254adc1_6940" method="POST" accept-charset="UTF-8" enctype="multipart/form-data" novalidate=""
action="https://forms.hsforms.com/submissions/v3/public/submit/formsnext/multipart/4650107/cfdbe2f5-857a-462e-bf28-c307a254adc1"
class="hs-form-private hsForm_cfdbe2f5-857a-462e-bf28-c307a254adc1 hs-form-cfdbe2f5-857a-462e-bf28-c307a254adc1 hs-form-cfdbe2f5-857a-462e-bf28-c307a254adc1_555f1239-15b1-4652-ae15-d6169d1d964d hs-form stacked hs-custom-form"
target="target_iframe_cfdbe2f5-857a-462e-bf28-c307a254adc1_6940" data-instance-id="555f1239-15b1-4652-ae15-d6169d1d964d" data-form-id="cfdbe2f5-857a-462e-bf28-c307a254adc1" data-portal-id="4650107">
<div class="hs_blog_subscription hs-blog_subscription hs-fieldtype-checkbox field hs-form-field"><label id="label-blog_subscription-cfdbe2f5-857a-462e-bf28-c307a254adc1_6940" class="" placeholder="Enter your I want the latest in —"
for="blog_subscription-cfdbe2f5-857a-462e-bf28-c307a254adc1_6940"><span>I want the latest in —</span><span class="hs-form-required">*</span></label>
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input">
<ul required="" role="checkbox" class="inputs-list multi-container">
<li class="hs-form-checkbox" role="checkbox"><label for="blog_subscription0-cfdbe2f5-857a-462e-bf28-c307a254adc1_6940" class="hs-form-checkbox-display"><input id="blog_subscription0-cfdbe2f5-857a-462e-bf28-c307a254adc1_6940" class="hs-input"
type="checkbox" name="blog_subscription" value="Unified Communications"><span>Unified Communications & Collaboration</span></label></li>
<li class="hs-form-checkbox" role="checkbox"><label for="blog_subscription1-cfdbe2f5-857a-462e-bf28-c307a254adc1_6940" class="hs-form-checkbox-display"><input id="blog_subscription1-cfdbe2f5-857a-462e-bf28-c307a254adc1_6940" class="hs-input"
type="checkbox" name="blog_subscription" value="Payments"><span>Payments Management</span></label></li>
</ul>
</div>
</div>
<div class="hs_email hs-email hs-fieldtype-text field hs-form-field"><label id="label-email-cfdbe2f5-857a-462e-bf28-c307a254adc1_6940" class="" placeholder="Enter your Work Email Address"
for="email-cfdbe2f5-857a-462e-bf28-c307a254adc1_6940"><span>Work Email Address</span><span class="hs-form-required">*</span></label>
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input"><input id="email-cfdbe2f5-857a-462e-bf28-c307a254adc1_6940" name="email" required="" placeholder="youremail@domain.com" type="email" class="hs-input" inputmode="email" autocomplete="email" value=""></div>
</div>
<div class="hs_submit hs-submit">
<div class="hs-field-desc" style="display: none;"></div>
<div class="actions"><input type="submit" class="hs-button primary large" value="Subscribe"></div>
</div><input name="hs_context" type="hidden"
value="{"embedAtTimestamp":"1677609495207","formDefinitionUpdatedAt":"1581048517566","lang":"en","disableCookieSubmission":"true","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/110.0.5481.177 Safari/537.36","pageTitle":"Top 10 Ways To Fix Microsoft Teams ‘Audio Not Working’ | IR","pageUrl":"https://www.ir.com/guides/teams-audio-not-working","pageId":"72676144422","isHubSpotCmsGeneratedPage":true,"canonicalUrl":"https://www.ir.com/guides/teams-audio-not-working","contentType":"blog-post","hutk":"f4cc5441d466bba7739eb8f589b6ba73","__hsfp":1706262889,"__hssc":"174668413.1.1677609496741","__hstc":"174668413.f4cc5441d466bba7739eb8f589b6ba73.1677609496741.1677609496741.1677609496741.1","formTarget":"#hs_form_target_form_440201479","formInstanceId":"6940","pageName":"Top 10 Ways To Fix Microsoft Teams ‘Audio Not Working’ | IR","locale":"en","timestamp":1677609496770,"originalEmbedContext":{"portalId":"4650107","formId":"cfdbe2f5-857a-462e-bf28-c307a254adc1","region":"na1","target":"#hs_form_target_form_440201479","isBuilder":false,"isTestPage":false,"formInstanceId":"6940","formsBaseUrl":"/_hcms/forms","css":"","redirectUrl":"https://www.ir.com/blog-thank-you","isMobileResponsive":true,"pageName":"Top 10 Ways To Fix Microsoft Teams ‘Audio Not Working’ | IR","pageId":"72676144422","contentType":"blog-post","formData":{"cssClass":"hs-form stacked hs-custom-form"},"isCMSModuleEmbed":true},"correlationId":"555f1239-15b1-4652-ae15-d6169d1d964d","renderedFieldsIds":["blog_subscription","email"],"captchaStatus":"NOT_APPLICABLE","emailResubscribeStatus":"NOT_APPLICABLE","isInsideCrossOriginFrame":false,"source":"forms-embed-1.2730","sourceName":"forms-embed","sourceVersion":"1.2730","sourceVersionMajor":"1","sourceVersionMinor":"2730","_debug_allPageIds":{"embedContextPageId":"72676144422","analyticsPageId":"72676144422","pageContextPageId":"72676144422"},"_debug_embedLogLines":[{"clientTimestamp":1677609495366,"level":"INFO","message":"Retrieved customer callbacks used on embed context: [\"getExtraMetaDataBeforeSubmit\"]"},{"clientTimestamp":1677609495369,"level":"INFO","message":"Retrieved countryCode property from normalized embed definition response: \"US\""},{"clientTimestamp":1677609496763,"level":"INFO","message":"Retrieved analytics values from API response which may be overriden by the embed context: {\"hutk\":\"f4cc5441d466bba7739eb8f589b6ba73\",\"canonicalUrl\":\"https://www.ir.com/guides/teams-audio-not-working\",\"contentType\":\"blog-post\",\"pageId\":\"72676144422\"}"}]}"><iframe
name="target_iframe_cfdbe2f5-857a-462e-bf28-c307a254adc1_6940" style="display: none;"></iframe>
</form>Text Content
This website stores cookies on your computer. These cookies are used to collect
information about how you interact with our website and allow us to remember
you. We use this information in order to improve and customize your browsing
experience and for analytics and metrics about our visitors both on this website
and other media. To find out more about the cookies we use, see our Privacy
Policy.
If you decline, your information won’t be tracked when you visit this website. A
single cookie will be used in your browser to remember your preference not to be
tracked.
Allow cookies Refuse cookies
NEWS: THREE CATEGORIES SUM UP EMPLOYEE WORK EXPECTATIONS IN THE EVOLVING HYBRID
WORKPLACE
Read more
* Products
Back
COLLABORATE
Manage your communications and collaboration ecosystems.
* Enterprise UC
* Service Provider
* Contact Centers
* Customer Experience Testing
* Collaboration Space Management
TRANSACT
Analyze transaction data and optimize your payments environment.
* High Value Payments
* Card Payments
* Real-time Payments
INFRASTRUCTURE
Optimize your mission-critical infrastructure for a solid foundation.
PLATFORM
All our solutions are powered by the Prognosis platform.
* Solutions
Back
SOLUTIONS FOR
COLLABORATE
*
*
*
*
*
*
*
*
*
*
*
*
*
TRANSACT
*
*
INFRASTRUCTURE
*
* Resources
Back
EDUCATION
* Blogs
* Webinars
* E-books, guides & report
* Videos
* IR Academy
WHY IR
* Customer Stories
PARTNERS
* Partner Programs
* Partner Community
* About IR
Back
ABOUT IR
* About Us
* Careers
* Environmental, Social and Corporate Governance
* Policies and Statements
* News
LEGAL
* GDPR
* Privacy Policy
* Terms of Service
INVESTORS
* ASX Announcement
* Leadership Team
* Board of Directors
* Community
Contact Us Demo
EBOOKS, GUIDES, & REPORTS • 12 MIN READ
355948
TOP 10 WAYS TO FIX AUDIO PROBLEMS WITH MICROSOFT TEAMS
Written by IR Team
info@ir.com
Our online collaboration tools and applications make up the engine that drives
the modern workplace, but like any moving parts of a machine, these tools are
prone to issues that can affect their performance.
Microsoft Teams is one of the world's most widely used communication and
collaboration platforms, helping organizations and businesses get things done
via a computer screen. It's a popular collaboration tool because of its ease of
use for chat, conferencing and team communication.
Windows 11 includes Microsoft Teams installed by default, as well as the
Microsoft Edge browser - and if you use Outlook as your email and calendar
client, it automatically includes a Teams link when you're sending an invitation
for a meeting.
But one of the most commonly reported problems with Teams is that the audio is
not working properly, and this can have a serious impact on your remote working
experience. It could be that your audio fails because your mic isn't working, or
your audio settings are not configured properly, or you need a driver update.
You may have an incompatible device, and you have no idea where in your
Microsoft control panel to look.
In this blog, we'll try to address some of the main audio issues, look at what
could be causing them, and highlight some of the ways to troubleshoot and fix
them.
Download a PDF version of our Teams guide: A Guide to Successful UC
Collaboration with Microsoft Teams
WHY IS MY ‘AUDIO NOT WORKING’ ON MICROSOFT TEAMS?
There could be a number of reasons your audio isn't working, so let's start with
one of the first solutions that anyone will suggest when there's a technical
issue of any kind, and we'll work our way through from there.
You can manage the devices you use with Microsoft Teams within your organization
from the Microsoft Teams admin center. This becomes your control panel, and you
can view and manage the device inventory and do tasks such as update, restart,
and monitor diagnostics. You can also create and assign configuration profiles.
1. RESTART MICROSOFT TEAMS
To fix audio that isn't working, rebooting or restarting your device is usually
step one. Computers, tablets and modern smartphones rely on Random Access Memory
(RAM) to function properly. So when you restart the device, the RAM, temporary
cache files and logs being generated in the background are all cleared. This
often solves any problems automatically.
To "Quit" Teams, right click on the Teams icon at the bottom toolbar of your
computer and select “Quit”
2. UPDATE MICROSOFT TEAMS DESKTOP APPS
Any app installed will need updating regularly to fix bugs and glitches. If
you're struggling to hear sound from your microphone, ensure you have the latest
version of the Microsoft Teams application. This can help to reduce the number
of audio issues. You can check for updates by clicking your profile, and
selecting the ‘Check for updates’ option.
3. DRIVER UPDATE/FIX
In some cases, audio issues in Teams are caused by corrupt or outdated drivers.
If you're using a USB microphone or input device built into the webcam, then
there's a chance that the driver has been damaged, and reinstalling the
peripheral may resolve the problem.
To reinstall a device driver on Windows 10, use these steps:
1. Open Start.
2. Search for Device Manager and click the top result to open the app.
3. Expand the Sound, video, and game controllers branch if this is a standalone
microphone, or the Imaging devices, Cameras, or Sound, video, and game
controllers branch if this is a webcam.
4. Right-click the peripheral and select the Uninstall option.
5. Click Uninstall
6. Click on Actions.
7. Click the Scan for hardware changes option.
8.
4. CHECK IF YOU ARE MUTED
It’s a simple solution but another thing you should check is if the microphone
icon has been struck with a diagonal line. If that’s the case, then you may have
been intentionally silenced by the meeting organizer or you accidentally
silenced yourself. To unmute, simply click the microphone icon to enable
microphone access..
Microsoft recently started rolling out a ‘Hard mute’ feature. This enables
meeting organizers to disable microphone controls for every meeting participant.
This feature is sometimes used for classrooms and meetings with a large number
of people.
When you’re hard-muted by the organizer, the unmute option will be greyed out
until the organizer makes you a presenter.
5. VERIFY IF YOUR DEVICE’S MICROPHONE ISN’T PHYSICALLY MUTED
Some keyboards have a dedicated mute button that blocks audio on both your
speakers and your microphone. If your microphone isn’t physically muted on the
Microsoft Teams app, check if your device’s mic isn’t muted, or look to see if
the speaker icon has a X next to it. Besides keyboards, some devices like
headsets with a microphone have native switches to mute/unmute the microphone.
Check if your audio is working using the unmute switch on the headset (as per
the Microsoft Teams Microphone image below).
MICROSOFT TEAMS MICROPHONE ENABLED MODERN WIRELESS HEADSET
1. Microphone (flip up to mute)
2. LED light
3. Bluetooth pairing button
4. Power
5. Volume dial
6. Microsoft Teams
7. Answer/End call
8. Mute
6. MAKE A TEST CALL ON MICROSOFT TEAMS
Microsoft allows you to test both your microphone and speakers from within the
Teams desktop client. You can make a test call on Teams by clicking your Teams
profile picture on Teams and going to Device Settings. On the next screen, click
on the ‘Make a test call’ option under Audio devices.
Microsoft Teams makes the test call via your recording devices to a bot. When
the bot answers, you record some words before playing them back. When the test
call commences, check whether your speakers are producing any sound and whether
Teams is able to detect sound through the microphone, and if the sound quality
is acceptable. This enables you to see a realistic preview of your audio in a
Teams meeting.
7. SELECT THE CORRECT DEVICE
You may have multiple audio devices connected to your system, and it could mean
that the Teams application hasn’t automatically selected the primary audio
device you want to use during meetings. To change your settings, click on the
3-dots (More options) icon from the meeting controls at the bottom and select
‘Show device settings’.
Under the Audio Device section, select your primary device from the drop-down
menu. Select 'Microphone' You can also configure your audio set up by
individually selecting your preferred ‘Speaker’ and ‘Microphone’ devices. Check
if you’re now able to speak during a meeting and if your voice is being heard by
others.
If you do have multiple speakers and microphones connected, you can also try
switching between these devices to check whether the issue persists because of
hardware or a software bug inside the Teams application.
8. ALLOW MEDIA PERMISSIONS INSIDE THE TEAMS APP
Teams offers a set of permissions requested from your computer. These
permissions include Media, Location, Notifications, External Links, and MIDI
devices. You can check whether the app has been granted Media Permissions from
inside the Settings screen on Teams.
Simply click on your profile picture and go to Settings > Permissions, and make
sure the toggle adjacent to ‘Media (Camera, microphone, speakers)’ is enabled.
9. ADJUST MICROPHONE AND MICROPHONE BOOST LEVELS INSIDE WINDOWS 10
If you think your microphone is functioning but other meeting participants can't
hear you clearly, you can adjust your microphone levels on Windows 10. You can
adjust the Microphone and Microphone Boost levels by clicking on ‘Start’, and
going to Settings > System > Sound. In the microphone section, make sure that
your preferred microphone is selected. After this, click on ‘Device Properties’.
Then, go to the ‘Levels’ tab inside Microphone Properties, and adjust the
sliders adjacent to ‘Microphone’, and ‘Microphone Boost’.
10. CHECK FOR AUDIO INCOMPATIBILITY WITH TEAMS APP
Teams will only work with Microsoft certificated devices. If the above solutions
do not work, then there’s a likelihood that you’re using audio equipment that’s
not compatible with the Teams app on your system. You can check here to see if
your device is eligible to be used with Teams.
CHECK WHETHER YOUR PROBLEM PERSISTS ON THE WEB
If none of the above solutions work and you keep having the same problem when
you’re using Teams via a desktop client on your Windows or Mac computer, then
you might want to use Teams on the web. The web client is an alternative to its
desktop counterpart with full support for video calling, screen sharing, and
more.
You can use the Teams on the web by signing in with your account credentials. At
the time of the writing, only Microsoft Edge (Chromium-based) and Google Chrome
have full support for Teams while some features are missing on Safari and
Mozilla Firefox.
Read our guide to Microsoft Teams Troubleshooting here
WHY MONITORING TEAMS IS VITAL
To work successfully with Microsoft Teams, organizations need to have the right
monitoring tools in place. Monitoring and performance management can alleviate,
prevent and even predict some of the known issues that users experience with
Teams.
When your UC environment consists of Microsoft Teams for collaboration, plus
multiple other vendors, several different applications and countless remote
devices, it's vital to have complete visibility into your entire UCC
environment.
IR Collaborate experience management solution for Teams is designed to ensure a
consistent, positive user experience, optimal audio and video and call quality,
with a higher rate of uptime and faster problem resolution. Find out more here
Topics: Communications Customer experience Proactive troubleshooting Microsoft
Teams Collaborate
RELATED ARTICLES
NETWORK BOTTLENECKS: WHAT THEY ARE & HOW TO..
If you think of your communications network as a vast motorway, you'll be
familiar with...
EBOOKS, GUIDES, & REPORTS • 10 MIN READ
WHAT ARE LEGACY SYSTEMS AND WHY DO COMPANIES..
In today's fast-moving digital world, technology is advancing so quickly that
businesses...
EBOOKS, GUIDES, & REPORTS • 13 MIN READ
A GUIDE TO BUSINESS AGILITY AND ITS VALUE TO YOUR..
The business world today can be ruthlessly tough, and many organizations are
struggling...
EBOOKS, GUIDES, & REPORTS • 12 MIN READ
SUBSCRIBE TO OUR BLOG
Stay up to date with the latest
Communications, Payments and HP Nonstop
industry news and expert insights from IR.
I want the latest in —*
* Unified Communications & Collaboration
* Payments Management
Work Email Address*
We're committed to your privacy. IR uses the information you provide to us to
contact you about our relevant content, products, and services. You may
unsubscribe from these communications at any time. For more information, check
out our privacy policy.
READY TO GET STARTED? YOU'RE JUST ONE CLICK AWAY.
Contact Us
PRODUCTS
* Collaborate
* Enterprise UC
* Service Provider
* Contact Centers
* Customer Experience Testing
* Collaboration Space Management
* Transact
* High Value Payments
* Card Payments
* Real-time Payments
* Infrastructure
COMMUNITY
* Partner Program
* IR Connect
* Customer & Partner Forums
* Partner Community
* Support
SUPPORTED PLATFORMS
* Microsoft Teams
* Skype for Business
* Cisco
* Avaya
* Poly
* Zoom
COMPANY
* Overview
* Careers
* Group of Companies
* Leadership Team
* Board of Directors
* Corporate Governance
* ASX Announcements
* Events
* News
RESOURCES
* Blog
* Webinars
* eBooks, Guides & Reports
* Customer Stories
* IR Academy
* Service Status
FOLLOW US
*
*
*
*
™ IR is a U.S. Registered Trademark of Integrated Research Ltd.
* Legal
* Terms of Use
* Privacy Policy
* 繁體中文
* 日本語
* 简体中文