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Important changes to your BT
Service ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌

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Hello,

 

 

We wanted to remind you that from 31 March 2024, the price of your services will
increase by £3.74 a month. This is in-line with your terms and conditions, which
are linked to inflation. We’ve put the details of all the changes in a table
below for you.

We know that your home relies on brilliant broadband to keep everyone and
everything connected. That’s why we’re constantly evolving to offer you the best
possible products, services and value.

 

 

The best just got better

 

 

We’ve brought BT and EE together to create the UK’s no.1 broadband and mobile
provider* – new EE. By coming together, we’re able to offer you even better
value for money – on your broadband, mobile, TV and more. Get in touch to
discover how you could save up to £372 a year†

 

 

DISCOVER MORE ABOUT NEW EE BROADBAND

 

 

We’ll explain the new options available and help work out the right package for
you. Call us or speak to one of our helpful guides at your local EE Store.

 

 

Call us on 0800 800 150

 

 

Find out more

 

 

WITH NEW EE BROADBAND:

 

 



 



Experience the UK’s fastest major broadband provider†

 

 



 



New EE Broadband gives you everything you’d expect from BT – engineering,
expertise, security and reliability – alongside the innovation and award-winning
customer service of EE†.

 

 



 



Unlock huge savings on EE mobile plans – when you take EE Broadband, you can get
unlimited data mobile plans starting from just £10 a month. That’s a £20 saving
every month‡

 

 



 



Enjoy epic entertainment at a great price - our flexible EE TV packages include
multi-room viewing with up to two extra boxes at no extra cost, along with 6
months free Apple TV+ worth over £50

 

 

BROADBAND SWITCHERS CHOOSE EE

 



 

The following standard prices are changing on 31 March 2024:

 

 

BT Landline and BT Mobile calls and services (including most rental and call
prices and the cost of calling or texts to EU countries) will increase on or
after 31 March each year from March 2024 by CPI +3.9%. For details of all prices
that are increasing, click here and head to pages 2 and 3.

 

 

Breakdown of price increase by product:

 

 

In contract Monthly Increase

Home Connection 500 Minutes Calling Plan £0.51

 

 


Out of contract

Home Connection Broadband Package £3.23

 



 

Total change to your bill £3.74

 

 

This is a 7.9% increase, which is in line with the 4% CPI rate of inflation
published in January, plus 3.9%

 

 

Why your bill after 31 March will look different

 

 

Our new prices take effect on 31 March, so on your next bill after this date,
you’ll see a refund for any charges between 31 March and your next bill date.
You’ll also see that we’ve re-charged you at the new rate for those same days.
This is because we charge you for the month ahead instead of the one just gone.
For more information please click here.

 

 

If you have any questions or want to know more, click here to go to our help and
information pages. You can also find support if you’re struggling to pay your
bills.

This information is based on the services you had on 30 January 2024. If you’ve
changed anything since then click here. If you've got other services that aren’t
showing here, don’t worry, it means those prices aren’t changing.

 

 

What happens next?

 

 

You don’t have to do anything. All out-of-contract services are outside of
minimum terms, so you can cancel them whenever you want without paying early
termination charges.

We’d hate to say goodbye. If you decide to cancel you’ll still be charged during
your notice period, but you won’t be charged for any price increase during this
time.

 

 

Thanks for choosing us
BT

 

   

Terms and Conditions

* To verify unbeatable value and fastest network claims see ee.co.uk/claims

† To verify unbeatable value and fastest network claims see ee.co.uk/claims.
Save £372 based on taking two unlimited SIMs vs existing mobile customer price.
Terms apply.

‡ Unlimited data
Mobile savings not compatible with any other discount, including Multi-line
discount. If you cancel your EE broadband plan, all EE Mobile benefits will be
removed. Terms apply.

Getting in touch
Feedback or questions? Visit our Contact us page. (Don't reply to this email, we
won't see it.)

Staying in the loop
Add BT@updates.bt.com to your address book to make sure our emails always get to
your inbox.

How do we use your personal information?
You can find details about how we use your personal information by visiting our
privacy policy.

Protecting yourself online
We'll never send you emails asking for your personal information. Find out more
on our phishing page. All information was correct on the date we sent this
email. We're sending this email to the address steve.g.willsher@bt.com we have
registered for you to receive promotional messages about your BT products or
services. British Telecommunications plc is registered in England and Wales
company number 01800000. Registered office: 1 Braham Street, London, UK, E1 8EE.