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WELCOME TO YOUR APPSANYWHERE JOURNEY

At AppsAnywhere we have a wealth of experience in application deployment and
with years’ worth of knowledge from implementing our platform, we have designed
our highly successful, tailored approach.

This proven process is designed to get your AppsAnywhere platform up and running
in an efficient and effective way that ensures you make the most of all the
features and benefits it has to offer. We also provide training to ensure you
are equipped to deliver world-class support to your students and staff. On top
of all this, we can create bespoke marketing material to make your platform
launch a huge success.

Lastly, when you start your AppsAnywhere journey, you don’t become a customer…
you become a partner. Therefore, once your AppsAnywhere platform is all up and
running, you will have a dedicated Customer Success Manager to help assist you
with any support or questions you may have.

As part of our proud partnership outlook, we welcome all your feedback to help
us constantly strive to improve our techniques and service along your
AppsAnywhere journey.

 * Sales


PURCHASE

Once your purchase is complete, your AppsAnywhere journey begins:

 * Within 2 working days, we kickstart your AppsAnywhere journey. You will
   receive a welcome email introducing you to the AppsAnywhere Team with any
   additional information to help you get ready for the initial meeting.
 * Project Lift-Off takes place approximately 5 working days later and more
   information on this stage is below.
 * Overall, it is estimated to take up to 20 working days to complete setup and
   training and to get your AppsAnywhere journey up and running for students and
   staff alike.


 * Sales
 * Customer Success
 * Implementation




PROJECT LIFT-OFF

As you start to embark on your AppsAnywhere journey, our Sales and Customer
Success Team will discuss with you about your success objectives and how we can
maximise your benefits with our platform. This initial stage will highlight key
project details such as, roles and responsibilities, project success criteria
and include useful information such as our deployment guide. At this stage you
will also gain access to Guide CX, our customer onboarding tool to give a
top-level overview of the project steps and progress through them.

More info
Close
 * Stage Timeframe 10 days
 * Session Duration 1 hour


PROJECT LIFT-OFF

As you start to embark on your AppsAnywhere journey, our Sales and Customer
Success Team will discuss with you about your success objectives and how we can
maximise your benefits with our platform. This initial stage will highlight key
project details such as, roles and responsibilities, project success criteria
and include useful information such as our deployment guide. At this stage you
will also gain access to Guide CX, our customer onboarding tool to give a
top-level overview of the project steps and progress through them.


CUSTOMER ATTENDEES

 * Senior Sponsor
 * Project Manager
 * AppsAnywhere Product Owner
 * Technical Lead


APPSANYWHERE ATTENDEES

 * Sales Manager

 * Implementation Manager

 * Customer Success Manager


RESOURCES

 * Presentation
 * Customer Journey Overview
 * GuideCX
 * Project Success Criteria


OUTPUTS

 * Roles & Responsibilities
 * Project Success Criteria
 * Go-Live Date (UAT complete)
 * Initial Rollout Plan
 * AppsAnywhere Awareness
 * Demo Scheduled
 * GuideCX Intro
 * Technical Design Call Scheduled
 * AppsAnywhere Deployment Guide

If you have any questions, please don't hesitate to contact us

Get in touch
 * Sales
 * Implementation


APPSANYWHERE DEMO

To fully ensure you and your team gain a thorough understanding of our
AppsAnywhere platform, your dedicated AppsAnywhere Customer Success Manager will
provide a 1-hour, top-tier demonstration highlighting all the useful tools and
features for you to utilise and to ensure the successful implementation.

More info

Optional stage

Close
 * Stage Timeframe 2 Days
 * Session Duration 1 Hour


APPSANYWHERE DEMO

To fully ensure you and your team gain a thorough understanding of our
AppsAnywhere platform, your dedicated AppsAnywhere Customer Success Manager will
provide a 1-hour, top-tier demonstration highlighting all the useful tools and
features for you to utilise and to ensure the successful implementation.


CUSTOMER ATTENDEES

 * All Project Team Members (not familiar with AppsAnywhere)


APPSANYWHERE ATTENDEES

 * Customer Success Manager

 * Sales Manager


RESOURCES

 * High-Level Benefits
 * AppsAnywhere Demo


OUTPUTS

 * AppsAnywhere Understanding

If you have any questions, please don't hesitate to contact us

Get in touch
 * Implementation


INFRASTRUCTURE DESIGN

Here your AppsAnywhere Implementation Manager will get involved to discuss the
technical aspects of our AppsAnywhere Platform and the infrastructure required
to fully maximise its features. By using our Deployment Guide issued earlier to
help answer any questions and outline key information and timescales.

More info
Close
 * Stage Timeframe 5 Days
 * Session Duration 1 Hour


INFRASTRUCTURE DESIGN

Here your AppsAnywhere Implementation Manager will get involved to discuss the
technical aspects of our AppsAnywhere Platform and the infrastructure required
to fully maximise its features. By using our Deployment Guide issued earlier to
help answer any questions and outline key information and timescales.


CUSTOMER ATTENDEES

 * Project Manager
 * AppsAnywhere Product Owner
 * Technical Lead


APPSANYWHERE ATTENDEES

 * Implementation Manager

 * Implementation Consultant


RESOURCES

 * GuideCX
 * AppsAnywhere Deployment Guide
 * AppsAnywhere Deployment Handover Form


OUTPUTS

 * Server Installation Timescale
 * Add Technical Contacts to GuideCX
 * Request AppsAnywhere Deployment Handover Form
 * Start Client Deployment

If you have any questions, please don't hesitate to contact us

Get in touch
 * Implementation


PRE-INSTALL REVIEW

To fully ensure a successful installation your technical Implementation Manager
and Consultant will both confirm everything is in place and ready to go. This is
when your AppsAnywhere licenses will be generated, training dates confirmed and
logistics for the installation itself will be finalised.

More info
Close
 * Stage Timeframe 5 Days (after deployment guide has been completed)
 * Session Duration 30 Minutes


PRE-INSTALL REVIEW

To fully ensure a successful installation your technical Implementation Manager
and Consultant will both confirm everything is in place and ready to go. This is
when your AppsAnywhere licenses will be generated, training dates confirmed and
logistics for the installation itself will be finalised.


CUSTOMER ATTENDEES

 * Project Manager
 * AppsAnywhere Product Owner
 * Technical Lead


APPSANYWHERE ATTENDEES

 * Implementation Consultant

 * Implementation Manager


RESOURCES

 * GuideCX
 * AppsAnywhere Deployment Guide
 * Completed AppsAnywhere Deployment Handover Form


OUTPUTS

 * Installation Logistics
 * Installation Timeframe
 * Training Scheduled
 * AppsAnywhere Licenses

If you have any questions, please don't hesitate to contact us

Get in touch
 * Implementation


APPSANYWHERE INSTALL

At this exciting stage, your AppsAnywhere Installation Engineer will complete
the install and configuration of your AppsAnywhere platform, as defined in the
infrastructure design process. Usually taking just 1 working day, you will have
your newly installed AppsAnywhere platform ready to be populated.

More info
Close
 * Stage Timeframe 10 Days
 * Session Duration 1 Day


APPSANYWHERE INSTALL

At this exciting stage, your AppsAnywhere Installation Engineer will complete
the install and configuration of your AppsAnywhere platform, as defined in the
infrastructure design process. Usually taking just 1 working day, you will have
your newly installed AppsAnywhere platform ready to be populated.


CUSTOMER ATTENDEES

 * AppsAnywhere Product Owner
 * Technical Lead


APPSANYWHERE ATTENDEES

 * Implementation Consultant


RESOURCES

 * AppsAnywhere Deployment Guide
 * Completed AppsAnywhere Deployment Handover Form
 * Remote Access
 * AppsAnywhere Infrastructure
 * AppsAnywhere Licenses
 * Day One AppsAnywhere Instance


OUTPUTS

 * Fully Installed & Operational AppsAnywhere Platform
 * AppsAnywhere Clients Deployed

If you have any questions, please don't hesitate to contact us

Get in touch
 * Implementation


APPSANYWHERE BEST PRACTICES TRAINING

Benefiting from our introductory admin training, your AppsAnywhere
Implementation Consultant will provide you with the knowledge required to fully
support the platform, such as, managing applications, provisions, users,
restrictions, reports and conducting basic system maintenance. This session also
provides best practices to utilise the success of the platform, such as,
organizing apps for consistent access, providing support and additional unique
tips on key areas of focus to ensure project success.

More info
Close
 * Stage Timeframe 1 Day
 * Session Duration 1 Day


APPSANYWHERE BEST PRACTICES TRAINING

Benefiting from our introductory admin training, your AppsAnywhere
Implementation Consultant will provide you with the knowledge required to fully
support the platform, such as, managing applications, provisions, users,
restrictions, reports and conducting basic system maintenance. This session also
provides best practices to utilise the success of the platform, such as,
organizing apps for consistent access, providing support and additional unique
tips on key areas of focus to ensure project success.


CUSTOMER ATTENDEES

 * Senior Sponsor
 * AppsAnywhere Administrators
 * AppsAnywhere Product Owner


APPSANYWHERE ATTENDEES

 * Implementation Consultant


RESOURCES

 * Course Requirements
 * Training Material


OUTPUTS

 * Trained AppsAnywhere Administrators
 * New Strategy Approach (with a full feature set according to success criteria)
 * Service Delivery Plan
 * AppsAnywhere Delivery Methods Configuration Requirements

If you have any questions, please don't hesitate to contact us

Get in touch
 * Implementation


DELIVERY METHOD CONFIGURATION

The day after your AppsAnywhere admin training, your AppsAnywhere Implementation
Consultant will then help guide you through the population of delivery methods,
applications, and user groups ready for the initial rollout and testing. The
most common app types will be added at this stage:

 * Locally Installed
 * Downloads
 * Web Applications (Including all VLE, Office365 and core university webpages).
 * Virtualized
 * Integrated Technologies (e.g., VMWare, AVD, Citrix, RAS).

More info
Close
 * Stage Timeframe 1 Day (after AppsAnywhere Best Practices Training)
 * Session Duration 1 Day


DELIVERY METHOD CONFIGURATION

The day after your AppsAnywhere admin training, your AppsAnywhere Implementation
Consultant will then help guide you through the population of delivery methods,
applications, and user groups ready for the initial rollout and testing. The
most common app types will be added at this stage:

 * Locally Installed
 * Downloads
 * Web Applications (Including all VLE, Office365 and core university webpages).
 * Virtualized
 * Integrated Technologies (e.g., VMWare, AVD, Citrix, RAS).


CUSTOMER ATTENDEES

 * AppsAnywhere Administrators


APPSANYWHERE ATTENDEES

 * Implementation Consultant


RESOURCES

 * AppsAnywhere Platform
 * Uploaded Applications
 * User Groups


OUTPUTS

 * Populated AppsAnywhere Platform
 * Scheduled Initial Rollout & Testing

If you have any questions, please don't hesitate to contact us

Get in touch
 * Implementation


VIRTUALIZING APPLICATIONS TRAINING COURSE (IF APPLICABLE)

If required, we offer our 2-day AppsAnywhere Associate training course
exclusively designed to provide your IT team with the knowledge required to
virtualise apps through Cloudpaging for use with AppsAnywhere. By doing so, you
can be confident in your team being fully trained AppsAnywhere packagers ready
to maximise your AppsAnywhere platform.

More info

Optional stage

Close
 * Stage Timeframe 1 Day (after AppsAnywhere Delivery Method Configuration)
 * Session Duration 2 Days


VIRTUALIZING APPLICATIONS TRAINING COURSE (IF APPLICABLE)

If required, we offer our 2-day AppsAnywhere Associate training course
exclusively designed to provide your IT team with the knowledge required to
virtualise apps through Cloudpaging for use with AppsAnywhere. By doing so, you
can be confident in your team being fully trained AppsAnywhere packagers ready
to maximise your AppsAnywhere platform.


CUSTOMER ATTENDEES

 * Application Packagers


APPSANYWHERE ATTENDEES

 * Implementation Consultant


RESOURCES

 * Course Requirements
 * Training Material


OUTPUTS

 * Fully Trained AppsAnywhere Packagers
 * Scheduled AppsAnywhere Implementation Sign-Off

If you have any questions, please don't hesitate to contact us

Get in touch
 * Customer Success
 * Implementation


IMPLEMENTATION SIGN-OFF

At this point, it is time to sign-off the server installation, ensure the
project is on track and check off any key success points from your unique
success objectives. Here your AppsAnywhere Implementation Team will re-introduce
you to your AppsAnywhere Customer Success Manager who will help guide you
through the rollout and testing. They will arrange the next steps of your
AppsAnywhere journey with you re-highlighting key areas and answer any new
questions. From this point on it’s time to watch your AppsAnywhere platform take
off!

More info
Close
 * Stage Timeframe 1 Day (the week after all AppsAnywhere training)
 * Session Duration 1 Hour


IMPLEMENTATION SIGN-OFF

At this point, it is time to sign-off the server installation, ensure the
project is on track and check off any key success points from your unique
success objectives. Here your AppsAnywhere Implementation Team will re-introduce
you to your AppsAnywhere Customer Success Manager who will help guide you
through the rollout and testing. They will arrange the next steps of your
AppsAnywhere journey with you re-highlighting key areas and answer any new
questions. From this point on it’s time to watch your AppsAnywhere platform take
off!


CUSTOMER ATTENDEES

 * Senior Sponsor
 * Project Manager
 * AppsAnywhere Product Owner
 * AppsAnywhere Technical Lead


APPSANYWHERE ATTENDEES

 * Implementation Manager

 * Implementation Consultant

 * Customer Success Manager


RESOURCES

 * Project Success Criteria
 * AppsAnywhere Infrastructure Sign-Off
 * AppsAnywhere Server Handover Form


OUTPUTS

 * Schedule Next Activities
 * Schedule Check-In/Catch-Up Calls
 * Implementation Sign-Off
 * Begin Rollout & Testing
 * Signed AppsAnywhere Infrastructure Sign-Off Form
 * Handover to Customer Success
 * Introduction to AppsAnywhere Support
 * Updated Rollout Timeline (if required)

If you have any questions, please don't hesitate to contact us

Get in touch
 * Customer Success


MARKETING AND COMMS PLANNING

Carrying on with your partnership with AppsAnywhere, your AppsAnywhere Customer
Success Manager will supply with your detailed marketing pack. In this pack you
can benefit from support, advice and assets designed specifically for marketing
your new platform to students along with practical advice for communication to
all stakeholders too. Our marketing packs are rich with real-world examples and
provide access to our extensive library of resources.

More info
Close
 * Stage Timeframe 1 Month
 * Session Duration 4 Hours


MARKETING AND COMMS PLANNING

Carrying on with your partnership with AppsAnywhere, your AppsAnywhere Customer
Success Manager will supply with your detailed marketing pack. In this pack you
can benefit from support, advice and assets designed specifically for marketing
your new platform to students along with practical advice for communication to
all stakeholders too. Our marketing packs are rich with real-world examples and
provide access to our extensive library of resources.


CUSTOMER ATTENDEES

 * AppsAnywhere Administrators
 * Communications Leads
 * Project Manager


APPSANYWHERE ATTENDEES

 * Customer Success Manager


RESOURCES

 * Marketing Pack


OUTPUTS

 * Marketing & Communications Planning
 * Deployed Marketing and Communications Planning

If you have any questions, please don't hesitate to contact us

Get in touch
 * Customer Success
 * Implementation


ANALYTICS ORIENTATION

After your AppsAnywhere platform has been configured and testing for a month,
your AppsAnywhere Implementation Consultant will be back in touch to explain
individually your platform’s analytics features. Using your institutions usage
data and making the orientation entirely unique to you, the session will focus
on understanding usage levels, creating dashboards and scheduling reports. Our
development team are always working on adding new features to our analytics
service to further help you reach better student outcomes.

More info
Close
 * Stage Timeframe 1 Month (after AppsAnywhere Delivery Method Configuration)
 * Session Duration 1 Hour


ANALYTICS ORIENTATION

After your AppsAnywhere platform has been configured and testing for a month,
your AppsAnywhere Implementation Consultant will be back in touch to explain
individually your platform’s analytics features. Using your institutions usage
data and making the orientation entirely unique to you, the session will focus
on understanding usage levels, creating dashboards and scheduling reports. Our
development team are always working on adding new features to our analytics
service to further help you reach better student outcomes.


CUSTOMER ATTENDEES

 * Analytics Explorers
 * Analytics Users


APPSANYWHERE ATTENDEES

 * Implementation Consultant


RESOURCES

 * Course Requirements
 * Training Material


OUTPUTS

 * Fully Trained Analytics Users

If you have any questions, please don't hesitate to contact us

Get in touch
 * Customer Success
 * Implementation


SUPPORTING APPSANYWHERE

The finishing touch from your AppsAnywhere Implementation Consultant comes in
the form of additional training to go above and beyond for your student
population. Here your internal support will receive specialised training to gain
knowledge of how to resolve student questions and supporting with issues and
troubleshooting. It is important to note that as part of your AppsAnywhere
partnership we will always have a dedicated support team to aid your internal
line support along your entire AppsAnywhere journey.

More info
Close
 * Stage Timeframe Before ‘Go-Live’ Date
 * Session Duration 2 Hours


SUPPORTING APPSANYWHERE

The finishing touch from your AppsAnywhere Implementation Consultant comes in
the form of additional training to go above and beyond for your student
population. Here your internal support will receive specialised training to gain
knowledge of how to resolve student questions and supporting with issues and
troubleshooting. It is important to note that as part of your AppsAnywhere
partnership we will always have a dedicated support team to aid your internal
line support along your entire AppsAnywhere journey.


CUSTOMER ATTENDEES

 * AppsAnywhere Product Owner
 * 1st & 2nd Line Support


APPSANYWHERE ATTENDEES

 * Implementation Consultant


RESOURCES

 * Training Material


OUTPUTS

 * Trained Support Staff
 * 1st Line Support Proficiency
 * Training Objectives; What is AppsAnywhere and how does it work? How do legacy
   app installers work? How does app virtualization work? Identify the benefits
   for IT and end users. How does Cloudpaging work? What can go wrong and why?
   How to troubleshoot virtualized application issues.

If you have any questions, please don't hesitate to contact us

Get in touch
 * Customer Success


CUSTOMER SUCCESS CHECK-IN

To ensure everyone is on track to ensure a successful project from start to
finish, your Customer Success Manager along with anyone else required will
check-in on a short call to clarify any further questions you and your team may
have as well as confirming any final details for the big day.

More info
Close
 * Stage Timeframe Before ‘Go-Live’ Date
 * Session Duration 30 Minutes


CUSTOMER SUCCESS CHECK-IN

To ensure everyone is on track to ensure a successful project from start to
finish, your Customer Success Manager along with anyone else required will
check-in on a short call to clarify any further questions you and your team may
have as well as confirming any final details for the big day.


CUSTOMER ATTENDEES

 * Senior Sponsor
 * Project Manager
 * AppsAnywhere Product Owner


APPSANYWHERE ATTENDEES

 * Customer Success Manager


RESOURCES


OUTPUTS

 * Ready to Go-Live
 * Setup Status Calls

If you have any questions, please don't hesitate to contact us

Get in touch
 * Customer Success
 * Implementation




GO-LIVE!

When the time comes for your brand-new shiny AppsAnywhere platform to go live,
both your AppsAnywhere Customer Success Manager and our Implementation team will
be available for the entire day to support where needed to ensure everyone
across campus can start to enhance their day with AppsAnywhere.

More info
Close
 * Stage Timeframe Go-Live Date
 * Session Duration 1 day


GO-LIVE!

When the time comes for your brand-new shiny AppsAnywhere platform to go live,
both your AppsAnywhere Customer Success Manager and our Implementation team will
be available for the entire day to support where needed to ensure everyone
across campus can start to enhance their day with AppsAnywhere.


CUSTOMER ATTENDEES

 * Project Manager
 * AppsAnywhere Product Owner


APPSANYWHERE ATTENDEES

 * Implementation Consultant

 * Customer Success Manager


RESOURCES

 * AppsAnywhere Platform
 * End Users


OUTPUTS

If you have any questions, please don't hesitate to contact us

Get in touch
 * Customer Success
 * Implementation


PROJECT SIGN-OFF

Now your AppsAnywhere platform is fully functioning and helping to improve
student outcomes daily, there will be a final project review to confirm the
project success and to ensure that your team has the full capabilities to
deliver a full application delivery service.
It is in this review that our partnership really comes to life. Future phases
can be defined such as further rollout to managed and bring-your-own devices as
well the future replacement of other solutions and outlining future
integrations. All of which can be discussed at a time that suits with your
dedicated AppsAnywhere Customer Success Manager.

More info
Close
 * Stage Timeframe Within 2 Weeks of ‘Go-Live’
 * Session Duration 1 Hour


PROJECT SIGN-OFF

Now your AppsAnywhere platform is fully functioning and helping to improve
student outcomes daily, there will be a final project review to confirm the
project success and to ensure that your team has the full capabilities to
deliver a full application delivery service.
It is in this review that our partnership really comes to life. Future phases
can be defined such as further rollout to managed and bring-your-own devices as
well the future replacement of other solutions and outlining future
integrations. All of which can be discussed at a time that suits with your
dedicated AppsAnywhere Customer Success Manager.


CUSTOMER ATTENDEES

 * Senior Sponsor
 * Project Manager
 * AppsAnywhere Product Owner


APPSANYWHERE ATTENDEES

 * Implementation Manager

 * Customer Success Manager


RESOURCES

 * Project Success Criteria


OUTPUTS

 * Signed Project Success Criteria
 * Support Introduction
 * Live AppsAnywhere Platform
 * Check-In Calls Scheduled
 * BAU
 * AppsAnywhere Support Understanding
 * AppsAnywhere Benefits Understanding
 * Next Phases Defined; Further rollout to managed devices/BYOD; Replacement of
   other solutions and/or further integrations

If you have any questions, please don't hesitate to contact us

Get in touch
 * Sales
 * Customer Success


CUSTOMER SUCCESS REVIEWS

Now that your new AppsAnywhere platform is improving student outcomes each and
every day, benefit from regular reviews with your dedicated Customer Success
Manager to ensure you continually get the most value out of it. Lastly, as
previously mentioned, we see you as a partner and therefore, we’ll always be in
touch with new features, updates, and material to ensure your institution’s
AppsAnywhere platform thrives!





IF YOU HAVE ANY QUESTIONS, PLEASE DON'T HESITATE TO CONTACT US

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