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DEFENDING AGAINST PHISHING SCAMS

You and your users should be aware that suspicious emails are sometimes sent to
LogMeIn Central users. Such messages simulate GoTo email formats to appear
authentic, but do not originate from GoTo. They are designed to convince you to
voluntarily disclose personal information, download an attachment or follow a
link to a malicious site or application.

Important: When you sign in to LogMeIn Central at LogMeIn.com, you are
redirected to a GoTo-branded login page. That's normal since LogMeIn as a
company has been renamed "GoTo" in February 2022. When you sign in at the new
login page, you are automatically signed in to all your GoTo products, not just
to LogMeIn Central. So if you have, for example a GoTo Resolve or GoTo Meeting
subscription, you don't need to sign in to those products separately. That was
the whole idea behind the common login platform. Nothing more, nothing less.


Here's how to recognize a scam message:

 * Valid links in our emails most commonly point to logmein.com,
   logmeinrescue.com, or goto.com. If the destination is different, the message
   is most likely fake.
   1. Hover your mouse pointer over the link for a couple of seconds.
   2. Check the actual destination at the bottom left of your browser window, or
      in the tooltip that appears above the link.
      
      
      Recognizing fake link destinations
 * Watch out for fraudulent alerts that urge you to take action immediately,
   usually regarding account closure, an expiring subscription, or compromised
   security.
 * Be wary of any message with bad grammar/spelling or inconsistent style.
 * Be suspicious of embedded forms in an email – Never submit sensitive,
   personal or confidential information via forms embedded within email
   messages.

If you are unsure an email is coming from us:

 * Do not click any of the links
 * Delete the message to keep your personal data safe
 * Do not disclose personal information – Never ever send any information about
   your account in an email
 * Send the entire message to us so we can track down its source
 * Make sure your receiving mail server performs a Sender Policy Framework (SPF)
   check
   * SPF allows recipients to verify sender identity (at the organizational
     level) by allowing domain owners to publish, via DNS, the IP addresses that
     are authorized to send emails from the specified domains
   * Ask your mail server administrator to configure SPF validation; this is
     usually done in the spam filter

If you have accidentally opened an attachment or clicked on a link:

 * Change your password on your account
 * Clean your computer system of possible malware
 * Contact your anti-virus vendor for removal steps if you are unsure
 * The Anti-Phishing Working Group is an organization tasked to help to fight
   phishing scams; you can report phishing at
   http://www.antiphishing.org/report-phishing/

Resources:

 * http://www.openspf.org/FAQ/Testing_and_validating
 * http://www.antiphishing.org/report-phishing/

Related Articles

 * Defending Against Malware
   
 * Defending Against Keyloggers
   
 * How do I log in to the remote host?
   
 * How to Change Your Computer Access Code
   
 * Modify or cancel your subscription
   



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