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ITELLA LITHUANIAN

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 * Business Customer
 * Self-Service

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PRIVACY POLICY



Data Protection in Itella

The appropriate processing of personal data is taken very seriously at Itella
Logistics UAB , company reg. number 110883051, address Pirklių g. 5, Vilnius,
tel. +370 5 215 9825, e-mail vilnius@itella.com (Itella). This includes fair and
transparent processing, and acknowledging and complying with the principles of
data protection.

When processing personal data, Itella follows the applicable data protection
laws, international data protection legislation and the provisions, orders,
instructions and recommendations laid down by the competent data protection
authorities.

Personal data means any information relating to an identified or identifiable
natural person (e.g. contact details: name, telephone number, e-mail address as
well as the data arising upon sending inquiries, feedback or e-mails).

We process personal data of Itella’s customers, i.e. users of services, in order
to perform our contractual obligations.

Itella processes personal data based on a legitimate interest in the following
events: to avoid violations of law or prevent damage, for the purposes of
strengthening the security of technical systems or payments, to develop business
activities and elaborate new Services (data analyses, market surveys and
customer polls, etc., are conducted), to manage risks of business activities, to
file reclamations and, in certain events, for direct marketing purposes.

Based on the customer’s separate consent, Itella may communicate, by way of
direct marketing, marketing notices (newsletter, campaign offers, prize draws,
satisfaction surveys, etc.) by telephone, e-mail, SMS and other e-channels. The
customer has the right to withdraw their consent at any time as well as to
refuse advertising and offers, sending a respective notice to the e-mail address
marketing.lt@itella.com. Information about the opportunity to waive advertising
and offers is also set out next to the electronically communicated offer or
advertising.

Itella uses automated processing of personal data, i.e. profiling and data
modelling, in order to offer services that correspond to the Customer’s
preferences, determine prices of the services, detect fraud and the threat of
fraud or achieve marketing goals. In the event of automatic decision-making, the
data used for making decisions are those that Itella has about the Customer. The
Customer has the right to send Itella their opinion and contest automatic
decisions, sending a respective notice to the e-mail address
marketing.lt@itella.com.

Processing of personal data is made transparent so that the data subject has the
right to gain knowledge of the processing of their data in Itella. Transparency
also requires that, if necessary, the decisions, choices and implementations and
the grounds for them can be shown from documents in connection to the processing
of personal data.

The safeguards and controls for protecting the personal data processed by Itella
are selected based on a risk assessment. This way, risks are assessed based on
the needs of the business as well as based on the data subjects and the
information regarding them.

When a subcontractor processes Itella’s personal data for Itella, Itella is
responsible for ensuring that the subcontractor processes data according to the
same principles as Itella.

Any misuse or malpractice of personal data or a threat posed to them are
investigated, and they are reported and communicated according to the severity
of the case.

The following information includes four purposes of data processing: (i)
processing of the data of candidates for vacancies; (ii) quality control and
assurance of proper provision of services (call recording); (iii) administration
of complaints, inquiries and feedback; (iv) e-mail communication. This document
also describes the rights of your as a data subject, provision of data to
recipients, and other conditions for processing of personal data applicable to
all personal data processed for the above purposes.

Processing of personal data for job candidates in the selection process

If you have sent us your CV to include your information to our candidate
database, or sent us your CV according to the advertisement on our website or on
a dedicated job search website, we will process the data provided by you
voluntarily and the following data for the purpose of administering the employee
recruitment and the database.

We will process your personal data until the end of the selection process, i.e.
until we select a candidate for recruitment, the end of his/her probation period
or until we decide to complete the selection without recruiting any candidate.
This period should not exceed 4 months. After the end of the selection, your
personal data will be stored for additional period of 3 years for the purpose of
future selections, unless you express objection to such storage of your data.
After the end of these 3 years, you data will be deleted. If you want to express
objection to storage of your personal data after the end of the initial
selection, please inform us by e-mail or in a notification form which is
provided to be signed during a meeting (job interview).

If you submit your data to be included in our candidate database, will keep your
data for 3 years without requesting additional consent, based on your will
expressed by submission of your data.

We will process your personal data and the basis of your expressed will to
participate in the selection procedure or store data in the candidate database,
and after the end of selection procedure we will process your data on the basis
of legitimate interest. Submission of data is voluntary, however, without having
your data we would not be able to evaluate your eligibility. You can revoke your
participation in the selection procedure or storage of data in candidates
database at any time.

Please be advised that exercising the right granted to us by the personal data
protection legislation we can contact your former employers, asking for
reference about your qualifications, professional abilities and professional
characteristics. However, we will not contact your current employer without your
explicit prior consent.

Data submission is voluntary. If you do not provide data, we will not be able to
evaluate the suitability of your candidacy.

Assurance of quality control and proper provision of services (call recording)

For your telephone calls on the customer service line +370 700 55009 (calls from
abroad +370 37 403825 are forwarded to number +370 700 55009), we reserve the
right to control the quality of the services provided to you and ensure their
proper rendering. The call recording is based on your consent – before the
beginning of the call, we inform you that the call will be recorded, and ask you
to continue the call only if you agree to the recording. If you do not agree to
the call recording, you can stop it and contact us by email or post.

The call record will be stored for no longer than 30 days and then destroyed.

Administration of complaints, inquiries or feedback

If you submit a complaint, request or feedback to our company by email or other
means, we will process your personal data submitted voluntarily for the purpose
of administering this complaint, request or feedback. 

If your complaint relates to a potential dispute, possible damage, etc., your
personal data can be stored for a maximum period of 10 years. If personal data
are not related to a possible dispute, we will destroy them in a shorter period
of time,

The processing of your personal data will be based on the expression of your
free will, i.e. the consent; however, in some cases the legal act may become the
basis for further storage of the complaint.

E-mail communication 

Based on the Regulation, content of correspondence by e-mail is considered as
personal data and this applies even to the correspondence of employees of legal
entities. In this respect, we will apply the rules for the processing of
personal data in accordance with the Regulation to the content of communication
as well as to the email addresses.

The basis for the processing of your personal data is the free expression of
your correspondence and provision of certain details, such as consent, in your
correspondence. Moreover, the processing of your data may also be based on the
performance of a contract and statutory obligations.

We will process your email, correspondence and related information in accordance
with the principle of proportionality. These data will be primarily visible to
our employee directly communicating with you. However, in certain cases, your
correspondence may also be accessible to other employees of our company, for
example, in the course of internal administration, investigation of potential
violations of legal acts or internal rules of procedure, replacement of the
employee and related purposes.

Payments 

Online Shop payments are processed using the makecommerce.lt platform, managed
by Maksekeskus AS (Niine 11, Tallinn 10414, Estonia, reg. No .: 12268475),
therefore your personal information required for payment execution and
confirmation will be transferred to Maksekeskus AS.

Provision of personal data to recipients

We can provide your personal data to:

•          IT, server, mail, archiving, marketing, accounting service providers;

•          companies in the same group;

•          notaries, bailiffs, lawyers, consultants, auditors;

•          law enforcement and supervisory authorities, courts and other dispute
settlement bodies;

•          potential or existing successors of our business or part thereof, or
their authorized consultants or individuals.

Itella’s target is to always comply with the following data protection
principles when processing personal data at Itella:

Lawfulness, fairness and transparency

Personal data must be used in a lawful, fair and transparent manner from the
perspective of the data subject.

Purpose limitation

Personal data must be collected for a specified, explicit and legitimate purpose
and not processed further in a manner that is incompatible with the original
purpose.

Data minimisation

Personal data must be adequate, relevant and limited to what is necessary for
those purposes for which the data is processed.

Accuracy

Personal data to be processed must be valid, accurate and updated, if necessary.

Storage limitation

Personal data can only be stored for as long as is necessary for fulfilling the
purpose.

Authenticity, integrity and confidentiality

Personal data must be processed in a manner that ensures appropriate data
security, including protection from unlawful or unauthorised processing and
accidental destruction, loss or damage (data security).

Itella’s target is to always be able to demonstrate with both documents and
practice that it complies with the abovementioned principles (accountability).

If you have questions about personal data processing, please call the
information line of Itella Logistics UAB at +370 219 6632 or send an e-mail to
GDPR.lt@itella.com.


FOOTER NAVIGATION


PRIVATE HELPDESK

Mon – Fri 8:00 – 19:00
Sat-Sun 10:00 -14:00
customerservice.lt@itella.com
+37070055009
Calls are charged at the rates set by your network operator


Read our FAQ


BUSINESS HELPDESK

Mon – Fri 8:00 – 17:00
support.lt@itella.com

Read our FAQ


QUICK LINKS

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provide the service you request. Necessary cookies make basic functions of the
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Statistics & analytics cookiesThese cookies give us information about how you
use our website and allow us to improve the user experience.
Marketing cookiesThese cookies help us and our partners to show personalized and
relevant ads based on your browsing behavior with us, even when you later visit
other websites. Cookies in this category are used for targeted marketing and
profiling, regardless of which device(s) you have used.

Please view detailed information about our cookies and cookie policy here.

SAVO SVETAINĖJE MES NAUDOJAME SLAPUKUS

Informuojame, kad šioje svetainėje naudojami slapukai. Jūs galite sutikti, kad
mes naudotume slapukus, kurie nėra būtini norint įgalinti pagrindines mūsų
svetainės funkcijas ir suteikti jūsų pageidaujamą paslaugą lankantis mūsų
svetainėje.

Daugiau informacijos apie slapukus ir slapukų politiką galite rasti čia.

Slapukų politika

Jūsų privatumas mums yra svarbus ir mes norime, kad naudodamiesi šia svetaine
jaustumėtės saugiai.

Pakeisdami savo naršyklės nustatymus arba slapukų nustatymus Jūs bet kada galite
pakeisti savopasirinkimus. Jums taip pat gali tekti pakeisti naršyklės
nustatymus ir rankiniu būdu ištrinti slapukus, kad savo įrenginyje ištrintumėte
anksčiau įrašytus slapukus.

Kas yra slapukai?

Slapukai (angl. cookies) – tai nedidelė teksto rinkmena, kurią svetainė išsaugo
jūsų kompiuteryje arba mobiliajame įrenginyje, kai joje apsilankote. Kai šioje
politikoje nurodome slapukus, įtraukiamos kitos panašios technologijos ir
įrankiai, kurie renka ir saugo informaciją jūsų naršyklėje, ir kai kuriais
atvejais jie perduoda tokią informaciją trečiosioms šalims. Tokią informacijuą
apima pikseliai, vietinė saugykla, seansų saugojimas.

Slapukai renka informaciją apie jūsų naudojimąsi svetaine ir saugo duomenis jūsų
prietaise, kad, pavyzdžiui, padėtų jums prisijungti prie svetainės, stebėti ir
analizuoti jūsų apsilankymus mūsų svetainėje ir naršymo elgseną, kad mūsų
svetainė veiktų arba veiktų efektyviai ir t.t.

Svetainės jus „prisimins“ ir „atpažins“. Tai galima padaryti įdiegus slapukus
trimis skirtingais būdais:

• Naršymo sesijos slapukai yra saugomi jūsų įrenginyje naršyklės sesijos metu.
Sesija baigta, tai yra, kol neuždarysite savo naršyklės lango.

• Nuolatiniai slapukai saugomi jūsų įrenginyje tarp naršyklės sesijų, kurie
leidžia prisiminti jūsų pasirinkimus ar veiksmus visoje svetainėje (arba kai
kuriais atvejais ir skirtingose svetainėse) ir išsaugoti, kol patys jų
neištrinsite. Tai taikoma vietinei saugyklai.

• Riboto laiko slapukų naudojimo laikas yra iš anksto nustatytas. Skirtingų
slapukų naudojimo trukmė gali skirtis.

Savo naršyklėje Jūs visada galite ištrinti jau įdėtus slapukus.

Trečiųjų šalių slapukai

Yra pirmosios šalies slapukai, kuriuos tiesiogiai nustato Itella ir ši svetainė,
kurioje dabar lankotės. Taip pat yra trečiųjų šalių slapukai, kuriuos nustato ne
Itella, pavyzdžiui, mūsų partneriai ar kitas domenas. Taip nutinka, kai mūsų
svetainėje naudojami elementai iš kitų domenų, tokie kaip paveikslėliai,
socialinės žiniasklaidos papildiniai arba reklama.

Mes naudojame trečiųjų šalių slapukus savo internetinėje svetainėje.
Skaitmeninei komunikacijai Itella naudoja papildomas išorines platformas,
įskaitant Facebook, Instagram, Youtube, Google maps, Google Marketing Platform
ir Google Ads. Siekiant reklamuoti bei stebėti reklamos efektyvumą, šiose
platformose naudojami pirmųjų ir trečiųjų šalių slapukai bei panašios
technologijos.

Trečiosios šalies slapukas gali būti naudojamas keleto internetinių svetainių,
siekiant suprasti ir stebėti, kaip Jūs naršote skirtingose internetinėse
svetainėse. Iš šių slapukų gaunamą informaciją naudoja Itella, tačiau ši
informacija gali būti naudojama ir kitais tikslais, kuriuos nustato trečiosios
šalys.

Slapukai mūsų internetinėje svetainėje

Siekiant palengvinti mūsų svetainėje naudojamų slapukų kontrolę bei valdymą,
lankantis mūsų internetinėje svetainėje, mes nustatėme tris skirtingas slapukų
kategorijas. Šios kategorijos yra aprašytos, remiantis tuo, kokiais tikslais yra
naudojami slapukai ir informacija gaunama iš slapukų.

Mes nustatėme tris, toliau aprašytas, slapukų kategorijas. Visos kategorijos
apima slapukus, kurie reiškia, jog duomenys buvo perduoti trečiųjų šalių
tiekėjams.

 * Būtini slapukai

Šie slapukai reikalingi tam, kad mūsų internetinė svetainė veiktų saugiai ir
tinkamai. Būtini slapukai leidžia Jums naršyti mūsų internetinėje svetainėje ir
gauti Jums reikalingas paslaugas.

 * Statistikos ir analizės slapukai

Šie slapukai mums suteikia informacijos apie tai, kaip Jūs naudojatės mūsų
internetine svetaine ir leidžia gerinti vartotojo patirtį.

 * Marketingo slapukai

Šie slapukai padeda mums ir mūsų partneriams, remiantis Jūsų naršymo ypatumais
mūsų svetainėje, rodyti suasmenintus ir aktualius skelbimus net kai vėliau
lankotės kitose svetainėse. Šioje kategorijoje esantys slapukai naudojami
tikslinei rinkodarai ir profilių kūrimui, neatsižvelgiant į tai, kokį įrenginį
naudojate.

Kaip kontroliuoti slapukų naudojimą

Mes išsaugome jūsų pasirinkimą 12 mėnesių laikotarpiui, nebent Jūs atsiimsite
savo sutikimą. Tada mes jūsų dar kartą paklausime. Atminkite, kad kai kurių
slapukų naudojimo laikas viršija 12 mėnesių laikotarpį. Todėl gali tekti
pakeisti naršyklės nustatymus ir rankiniu būdu ištrinti visus slapukus.

Galite blokuoti slapukus aktyvuodami naršyklės nustatymus, kurie neleidžia
nustatyti visų ar tik kai kurių slapukų. Tačiau dėl slapukų blokavimo funkcijos
svetainės paslaugos gali neveikti tinkamai, o kai kurios pagrindinės funkcijos
gali visiškai neveikti. Daugiau informacijos apie slapukus, jų valdymą ir
slapukų ištrynimą galite rasti apsilankę www.allaboutcookies.org,
www.youronlinechoices.com svetainėse ir naudojamos naršyklės skyriuje „Pagalba“.

Nesekti signalo

Jei savo naršyklėje įjungėte funkciją „Nesekti“, mes automatiškai neįrašysime
rinkodaros slapukų į jūsų įrenginį. Slapukų nustatymuose galite pasirinkti
kitokius pasirinkimus.

Daugiau informacijos

„Itella“ atsakingai žiūri į jūsų privatumą.


Mes pasiliekame teisę bet kuriuo metu pakeisti šią slapukų politiką. Pakeistą
politiką  paskelbsime savo svetainėje, esant būtinumui paryškindami pranešimą
naršyklėje.

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