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Effective URL: https://ubiops.atlassian.net/servicedesk/customer/portals
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* Log in
WELCOME TO THE UBIOPS SUPPORT PORTAL
New UbiOps release (March 2022)
On the 17th of March 2022, we have released new functionality and made
improvements to the UbiOps SaaS product. Here is an overview of the new
functionality and changes:
> On-demand GPUs
We already provided GPU support but we expanded this functionality to be
on-demand. That means that GPUs will now scale with your usage, within your
subscription limits. GPUs are only available on request. Please contact us if
you would like to start using GPUs on UbiOps.
> Logging improvements
We revamped our logging system to make it easier for you to use. In the case of
an error, there will now be an extra log line with the full error stacktrace to
make it easier to debug without needing to scroll through all the logs. We also
added two logging levels: info and error. This way you can quickly see if a log
line is related to an error or if it's just an info log. You can also filter on
these logging levels.
> Token and user specific metrics
The metrics system has been expanded to also show metrics specifically for a
user, or for a service user (API token). You can find these metrics in the
WebApp under Monitoring > Users & API tokens.
Read our blog post for more information
FREQUENTLY USED
UbiOps Support
Welcome! You can raise a UbiOps Support request from the options provided.
Information Security Incidents
Use this form to report an Information Security Incident. For all other support
requests use the UbiOps support form instead.
SUGGESTED FORMS
* Technical support in UbiOps Support
Need help installing, configuring, or troubleshooting? Select this to request
assistance.
* Suggest improvement in UbiOps Support
See a place where we can do better? Have an idea for a new feature? We're all
ears.
* Other questions in UbiOps Support
Don't see what you're looking for? Select this option and we'll help you out.
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