lboro.onlinesurveys.ac.uk
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https://lboro.onlinesurveys.ac.uk/airport-performance-and-service-quality-survey
Submission: On March 14 via manual from ES — Scanned from ES
Submission: On March 14 via manual from ES — Scanned from ES
Form analysis 1 forms found in the DOM
POST /airport-performance-and-service-quality-survey
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<div class="survey-page">
<h2 class="pagetitle">Participation information and consent section</h2>
<h3 class="sect-title">Participant Information</h3>
<div class="q note">
<h3><strong>Welcome and thank you for considering taking part in this online survey.</strong></h3>
<p><a>Before you decide we would like you to understand why the research is being done and what it would involve for you. Please contact one of the investigators using the contact details below if you have any questions. </a></p>
<h3><strong>Purpose of the study</strong></h3>
<p>The purpose of this study is to gain information relating to operational performance and passenger satisfaction in airports from airport managers. The study aims to designed to investigate and develop a deeper understanding of the
multidimensional nature of airport performance. To understand the complex relation between operational performance and passenger satisfaction, it is important to examine the airport manager perspective as they are key decision makers in the
process. By understanding how airports use service quality data within the sub-processes and their importance in operational decisions, it is hoped that appropriate practices can be designed and developed for airports.</p>
<h3><strong>Who is conducting this survey?</strong></h3>
<p>This study is part of a student research project supported by Loughborough University. The research is being carried out by Safia Bahas from the School of Architecture Building and Civil Engineering, Loughborough University and is supervised
by Dr. Andrew Timmis and Dr. Taimaz Larimian. The research will be submited as partial fulfillment of the requirements for the degree of Docotor of Philosophy of Loughborough University, UK.</p>
<h3><strong>What does participation in the survey involve?</strong></h3>
<p>You will be asked to complete an anonymous online survey, which should take no longer than 20 minutes to
complete<a>. You do not need to do anything before completing the survey. This is a low-risk activity and no disadvantages or risks have been identified in association with participating</a></p>
<h3>Requirements for being a participant</h3>
<p>You must be over the age of 18 and have the capacity to fully understand and consent to this research. This survey should be answered by individuals who are directly working at airports within the area of passenger experience or operations
management or any role similar to these areas.</p>
<h3>Data Usage Policy</h3>
<p>Loughborough University will be using information/data from you to undertake this study and will act as the data controller for this study. This means that the University is responsible for looking after your information and using it
properly. No identifiable personal information will be collected and so your participation in the study will be confidential. The name of the airport you work with as well as your job title will be asked solely for administrative purposes.
The anonymous data will be used in student research. No individual will be identifiable in any report, presentation, or publication. All information will be securely stored on the University computer systems. Anonymised data collected through
the study will be stored until the completion of PhD and related academic publication. The expected date of this is 30th September 2023. Anonymised results will be archived to the University’s Research Repository and held indefinitely
for future research.</p>
<p>After you have read this information and asked any questions you may have, if you are happy to participate, please read the consent page and confirm your consent by checking the tick box at the bottom of the page. You can withdraw from the
survey at any time by closing the browser. However, as the survey is anonymous once you have submitted the survey it will not be possible to withdraw your data from the study.</p>
<h3>Contact details of investigating team</h3>
<p>Safia Bahas (Main investigator), School of Architecture, Building and Civil Engineering, Loughborough University, Loughborough, Leicestershire, LE11 3TU, email: s.bahas@lboro.ac.uk</p>
<p>Dr Andrew Timmis MEng PhD (Responsible Investigator), School of Architecture, Building and Civil Engineering, Loughborough University, Loughborough, Leicestershire, LE11 3TU, Email: a.j.timmis@lboro.ac.uk Telephone: +44 (0)1509 223416</p>
<p>Dr Taimaz Larimian BSc MSc PhD School of Architecture, Building and Civil Engineering Loughborough University LE113TU E-mail: t.larimian@lboro.ac.uk Telephone: +44 (0)1509 222607</p>
</div>
<div class="q note">
<h3><span style="font-size: 100%;"><strong>What if I am not happy with how the research was conducted?</strong></span></h3>
<p>If you are not happy with how the research was conducted, please contact the Secretary of the Ethics Review Sub-Committee, Research & Enterprise Office, Hazlerigg Building, Loughborough University, Epinal Way, Loughborough, LE11
3TU. Tel: 01509 222423. Email: researchpolicy@lboro.ac.uk</p>
<p>The University also has policies relating to Research Misconduct and Whistle Blowing which are available online at https://www.lboro.ac.uk/internal/research-ethics-integrity/research-integrity/ . </p>
<p>If you require any further information regarding the General Data Protection Regulations, please see: https://www.lboro.ac.uk/privacy/research-privacy/</p>
</div>
<h3 class="sect-title">Consent Section</h3>
<div class="q note">
<ul>
<li><strong></strong>The purpose and details of this study have been explained to me.</li>
<li>I understand that this study is designed to further scientific knowledge and that all procedures have received a favourable decision from the Loughborough University Ethics Review Sub-Committee.</li>
<li>I have read and understood the information sheet and this consent form.</li>
<li>I have had an opportunity to ask questions about my participation.</li>
<li>I understand that taking part in the project will involve completing an online questionnaire shared by the main investigator.</li>
<li>I understand that taking part in the survey is anonymous, only information about which airport I work for and what my role is will be collected and will not be shared with anyone apart from the research investigators.</li>
<li>I understand that no sensitive personal information on health, ethnicity, sexuality, will be collected during this study.</li>
<li>I understand that I am under no obligation to take part in the study and can withdraw during the survey by closing the browser.</li>
<li>I understand that following submission of the questionnaire the data cannot be withdraw as it will not be identifiable.</li>
<li>I understand that information I provide will be used for student’s thesis, research publications, reports, web pages, research outputs.</li>
<li>I give permission for the anonymised data I provide to be deposited in the University data repository so that it can be made publicly available for future research at the end of the project. </li>
</ul>
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<label for="q_71625341"> Consent to Participate: By selecting Yes and proceeding to the next section, I voluntarily agree to take part in this study. <span class="req
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<span aria-hidden="true" class="icon icon__required " data-icon-entity=""></span> Required </span>
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<option value="1" selected="selected"> Yes </option>
<option value="3"> No </option>
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<li><button type="submit" value="1" name="next_71625205" class="btn btn-next">Next <span aria-hidden="true" class="icon icon__next " data-icon-entity=""></span></button></li>
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</form>Text Content
AIRPORT MANAGER SURVEY 0% 0% complete -------------------------------------------------------------------------------- PARTICIPATION INFORMATION AND CONSENT SECTION PARTICIPANT INFORMATION WELCOME AND THANK YOU FOR CONSIDERING TAKING PART IN THIS ONLINE SURVEY. Before you decide we would like you to understand why the research is being done and what it would involve for you. Please contact one of the investigators using the contact details below if you have any questions. PURPOSE OF THE STUDY The purpose of this study is to gain information relating to operational performance and passenger satisfaction in airports from airport managers. The study aims to designed to investigate and develop a deeper understanding of the multidimensional nature of airport performance. To understand the complex relation between operational performance and passenger satisfaction, it is important to examine the airport manager perspective as they are key decision makers in the process. By understanding how airports use service quality data within the sub-processes and their importance in operational decisions, it is hoped that appropriate practices can be designed and developed for airports. WHO IS CONDUCTING THIS SURVEY? This study is part of a student research project supported by Loughborough University. The research is being carried out by Safia Bahas from the School of Architecture Building and Civil Engineering, Loughborough University and is supervised by Dr. Andrew Timmis and Dr. Taimaz Larimian. The research will be submited as partial fulfillment of the requirements for the degree of Docotor of Philosophy of Loughborough University, UK. WHAT DOES PARTICIPATION IN THE SURVEY INVOLVE? You will be asked to complete an anonymous online survey, which should take no longer than 20 minutes to complete. You do not need to do anything before completing the survey. This is a low-risk activity and no disadvantages or risks have been identified in association with participating REQUIREMENTS FOR BEING A PARTICIPANT You must be over the age of 18 and have the capacity to fully understand and consent to this research. This survey should be answered by individuals who are directly working at airports within the area of passenger experience or operations management or any role similar to these areas. DATA USAGE POLICY Loughborough University will be using information/data from you to undertake this study and will act as the data controller for this study. This means that the University is responsible for looking after your information and using it properly. No identifiable personal information will be collected and so your participation in the study will be confidential. The name of the airport you work with as well as your job title will be asked solely for administrative purposes. The anonymous data will be used in student research. No individual will be identifiable in any report, presentation, or publication. All information will be securely stored on the University computer systems. Anonymised data collected through the study will be stored until the completion of PhD and related academic publication. The expected date of this is 30th September 2023. Anonymised results will be archived to the University’s Research Repository and held indefinitely for future research. After you have read this information and asked any questions you may have, if you are happy to participate, please read the consent page and confirm your consent by checking the tick box at the bottom of the page. You can withdraw from the survey at any time by closing the browser. However, as the survey is anonymous once you have submitted the survey it will not be possible to withdraw your data from the study. CONTACT DETAILS OF INVESTIGATING TEAM Safia Bahas (Main investigator), School of Architecture, Building and Civil Engineering, Loughborough University, Loughborough, Leicestershire, LE11 3TU, email: s.bahas@lboro.ac.uk Dr Andrew Timmis MEng PhD (Responsible Investigator), School of Architecture, Building and Civil Engineering, Loughborough University, Loughborough, Leicestershire, LE11 3TU, Email: a.j.timmis@lboro.ac.uk Telephone: +44 (0)1509 223416 Dr Taimaz Larimian BSc MSc PhD School of Architecture, Building and Civil Engineering Loughborough University LE113TU E-mail: t.larimian@lboro.ac.uk Telephone: +44 (0)1509 222607 WHAT IF I AM NOT HAPPY WITH HOW THE RESEARCH WAS CONDUCTED? If you are not happy with how the research was conducted, please contact the Secretary of the Ethics Review Sub-Committee, Research & Enterprise Office, Hazlerigg Building, Loughborough University, Epinal Way, Loughborough, LE11 3TU. Tel: 01509 222423. Email: researchpolicy@lboro.ac.uk The University also has policies relating to Research Misconduct and Whistle Blowing which are available online at https://www.lboro.ac.uk/internal/research-ethics-integrity/research-integrity/ . If you require any further information regarding the General Data Protection Regulations, please see: https://www.lboro.ac.uk/privacy/research-privacy/ CONSENT SECTION * The purpose and details of this study have been explained to me. * I understand that this study is designed to further scientific knowledge and that all procedures have received a favourable decision from the Loughborough University Ethics Review Sub-Committee. * I have read and understood the information sheet and this consent form. * I have had an opportunity to ask questions about my participation. * I understand that taking part in the project will involve completing an online questionnaire shared by the main investigator. * I understand that taking part in the survey is anonymous, only information about which airport I work for and what my role is will be collected and will not be shared with anyone apart from the research investigators. * I understand that no sensitive personal information on health, ethnicity, sexuality, will be collected during this study. * I understand that I am under no obligation to take part in the study and can withdraw during the survey by closing the browser. * I understand that following submission of the questionnaire the data cannot be withdraw as it will not be identifiable. * I understand that information I provide will be used for student’s thesis, research publications, reports, web pages, research outputs. * I give permission for the anonymised data I provide to be deposited in the University data repository so that it can be made publicly available for future research at the end of the project. Consent to Participate: By selecting Yes and proceeding to the next section, I voluntarily agree to take part in this study. Required Please select Yes No * Next Finish later -------------------------------------------------------------------------------- Powered by online surveys * copyright * survey contact details * Report abuse