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Text Content

Find Your Nearest Store
Buy from CeX Sell to CeX


HI, HOW CAN WE HELP YOU?

Search your FAQs articles or browse articles by topic

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Contact Us



KNOWLEDGE BASE


GENERAL

CeX 12
 * What is CeX?
 * What does CeX do?
 * How can I find my nearest CeX store?
 * Where do I find the store opening hours?
 * Where can I find your Terms and Conditions?

View all 12
Pricing/Products 17
 * How does CeX determine the buying and selling price of an item?
 * How are your items graded?
 * What can I buy online?
 * Can I sell the items I have purchased?
 * E-Scooters FAQs

View all 17
Vouchers 6
 * How long are CeX vouchers valid for?
 * Where/How can I use my CeX vouchers?
 * How do I redeem my voucher online?
 * I am unable to redeem my voucher
 * My voucher has been stolen/fraudulently used

View all 6
Data Wiping 1
 * Data Wiping


SELLING TO CEX

General Selling FAQs 1
 * What do I need to do before selling to CeX?

Online Selling FAQs 9
 * What items do CeX buy?
 * How old do I have to be to sell goods to CeX online?
 * What condition should my items be in?
 * Do CeX buy items that no longer have their original box?
 * Do CeX buy items that are missing their instructions?

View all 9
Selling to CeX Stores 7
 * What are the membership/ID requirements?
 * Are there any limits on the amount of items I can sell?
 * How do you determine how much you pay for my goods?
 * I have sold my item but have not received payment
 * What payment options do CeX offer for store orders?

View all 7
Drop & Go 2
 * In-store selling via Drop & Go
 * Drop & Go FAQ's

Shipping Questions (Selling to CeX) 8
 * Sending goods via a Royal Mail Collection
 * How long do I have to send my goods to CeX, after I have placed the order?
 * How do I post my order(s) to CeX?
 * Can I track the status of my Sell to CeX orders online?
 * How should I package the goods I send to CeX?

View all 8
Payment Questions 3
 * What payment options do CeX offer for online sell-to orders?
 * How long will it take to get my money?
 * Can I change my Sell to CeX order details after it's been placed?

Donations 2
 * How can I donate via Selling-to-CeX?
 * What charities can I donate to via CeX?


BUYING FROM CEX

Click & Collect 2
 * How do I place a Click & Collect order?
 * Click & Collect FAQs

Online Buying FAQs 8
 * Is there a limit on the number of items I can order online?
 * Are your products new or second hand?
 * Is it necessary to have an account to trade with CeX?
 * How can I cancel my order?
 * What payment options do I have to make an online order?

View all 8
Returning An Online Order 8
 * How do I return an online/Click & Collect order?
 * Returning an unwanted online order
 * Returning a faulty online order
 * My order arrived damaged
 * Something's missing from my order

View all 8
Buying from CeX Stores 6
 * What is your store returns policy?
 * How can I tell if the item I want is in my local CeX store?
 * The goods I want are not in my local store, how can I get them?
 * Do I have to return my purchase to the store I bought it in?
 * What payment options are available for purchases made in store?

View all 6
Delivery Questions 9
 * I'm unable to track my order?
 * How long does delivery take?
 * How much do you charge for P&P?
 * Where will you deliver my goods?
 * Can I change the delivery address for my order?

View all 9
 * About
 * About Us
 * Sell an item
 * Careers
 * Franchising
 * Blogs
 * Press

 * Support
 * Find a store
   
 * Contact Us
 * FAQ

 * Legal
 * Terms and Conditions
 * Cookies Policy
   
 * Manage Cookies
   
   

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© All site contents copyright 1999-2023, CeX Ltd. All trademarks acknowledged.
E&OE.





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