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 * Products
   
    * Help Desk A robust ticketing system for customer service, IT and internal
      help desk needs.
   
    * Assist AI Provide IT support directly from Slack and Microsoft Teams
   
    * Chatbot Engage and reach your customers 24x7 with ready-to-go chatbots
   
    * Workflows Ensure speedy resolution of tickets with end-to-end process
      automation
   
    * Live Chat Chat with your customers instantly on mobile, desktop, and web
   
    * Business Intelligence Make data-driven decisions & better serve your
      customers with reports and analytics

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helpdesk
 * Products
   
    * Help Desk A robust ticketing system for customer service, IT and internal
      help desk needs.
   
    * Assist AI Provide IT support directly from Slack and Microsoft Teams
   
    * Chatbot Engage and reach your customers 24x7 with ready-to-go chatbots
   
    * Workflows Ensure speedy resolution of tickets with end-to-end process
      automation
   
    * Live Chat Chat with your customers instantly on mobile, desktop, and web
   
    * Business Intelligence Make data-driven decisions & better serve your
      customers with reports and analytics

 * Features
   
   Overview
   
   Help Desk Tour Provide faster and better support for your customers.
   
   Get a Demo See HappyFox Helpdesk in action.
   
   Features
   
   Ticketing System Deliver exceptional customer service with HappyFox.
   
   Knowledge Base Promote self-service; build help and FAQ pages.
   
   Canned Actions Respond faster using templated responses and actions.
   
   Automation Reduce the time spent on repetitive tasks.
   
   Task Management Create and manage all the tasks involved in resolving a
   ticket.
   
   Asset Management Track hardware and software assets in one place.
   
   Satisfaction Survey Get Feedback and Improve Customer Experience.
   
   Help Desk Reports Monitor, Analyze and Improve your Customer Support.
   
   See more features
   
   Integrations
   
   HappyFox Chat
   Salesforce
   Aircall
   Microsoft Teams
   Slack
   Facebook
   Jira
   Okta
   Azure
   See more Integrations
 * Solutions
   
   Industries
   
   Education Streamline your IT and Operations Support
   
   IT
   
   IT Services Provide the best IT support
   
   NGO
   
   Non-Profit Organisations Affordable help desk for efficient operations
   
   Airline
   
   Airlines Elevate your customer service experience
   
   Retail
   
   Retail Delight your customers with speedy support
   
   Telecom
   
   Telecom Meet your SLAs and Improve Retention
   
   Health
   
   Healthcare Your all-in-one support stack
   
   Realestate
   
   Real Estate Serve your agents and buyers better
   
   Travel
   
   Travel Deliver Multi-Channel Customer Service
   
   GOV
   
   Government Robust support solution for public sector
   
   Businesses
   
   
   
   Enterprise
   Small-Business
   
   Teams
   
   Customer Support
   IT Support
   Human Resources
   Facilities
   Marketing
   Sales
 * Pricing
 * Resources
   
   Resources
   
   E-books & Guides Resources to reinvent your customer service experience.
   
   Webinars Learn how to make the most of HappyFox products.
   
   Customer Stories Thousands of great companies call HappyFox a great friend.
   
   Videos Checkout our library of educational videos.
   
   Support Center What can we help you with? Talk to our customer support.
   
   Blog Learn tips, stories, and new techniques.
   
   Featured
   
   Webinar Managing your Customer Support using HappyFox Helpdesk
   Watch now
   Guide Helpdesk: A Complete Guide (2022)
   Read more
   Infographics An Introduction to Omnichannel Help Desk Software
   Download now
   Blog Top 7 HappyFox Features to Step Up Your IT Support Game
   Read more
   Customer Story FatcatIT – HappyFox Case Studies
   Read more
   Blog What is an IT Self-service Portal? Why is it Important to Your Business?
   Read more

Get a Demo


OPTIMIZE YOUR WORKFLOW WITH ADVANCED HELP DESK MANAGEMENT SOFTWARE

Deliver outstanding support and achieve new goals with HappyFox.

Get a Demo

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TRUSTED BY INDUSTRY-LEADING COMPANIES




PROVIDE EXCEPTIONALCUSTOMER SUPPORT. EVERYDAY.

Meet HappyFox, a practical help desk and customer support software solution.
Reduce chaos and bring order to your support process with a robust support
ticket system, self-service knowledge base and community forums.


 * KEEP EVERYTHING TOGETHER


 * STAY IN CONTROL


 * GET THINGS DONE, FAST


“WE LOVE HAPPYFOX. IT HAS CHANGED OUR WORK LIVES. SUPPORT REQUESTS NO LONGER
FALL THROUGH THE CRACKS AND GET LOST IN AN EMAIL OR SOME RANDOM SPREADSHEET.”

Bill Bates

Director of Technology - Pinewood Private School


“WITH 95% OF THE SUPPORT TICKETS BEING RESPONDED TO WITHIN 2 HOURS. OUR
CUSTOMERS ARE IMPRESSED!”

James Powell

Director & IT Business Consultant - FatCat IT


“WE CONSIDER HAPPYFOX A ONE-STOP SHOP FOR HELP DESK SOFTWARE TO SUPPORT OUR
GLOBAL CUSTOMER NETWORK”

Martin Hartvigsen

Director, Global Technical Support at Jabra GN


“WE LOVE HAPPYFOX. IT HAS CHANGED OUR WORK LIVES. SUPPORT REQUESTS NO LONGER
FALL THROUGH THE CRACKS AND GET LOST IN AN EMAIL OR SOME RANDOM SPREADSHEET.”

Bill Bates

Director of Technology - Pinewood Private School


“WITH 95% OF THE SUPPORT TICKETS BEING RESPONDED TO WITHIN 2 HOURS. OUR
CUSTOMERS ARE IMPRESSED!”

James Powell

Director & IT Business Consultant - FatCat IT


“WE CONSIDER HAPPYFOX A ONE-STOP SHOP FOR HELP DESK SOFTWARE TO SUPPORT OUR
GLOBAL CUSTOMER NETWORK”

Martin Hartvigsen

Director, Global Technical Support at Jabra GN


“WE LOVE HAPPYFOX. IT HAS CHANGED OUR WORK LIVES. SUPPORT REQUESTS NO LONGER
FALL THROUGH THE CRACKS AND GET LOST IN AN EMAIL OR SOME RANDOM SPREADSHEET.”

Bill Bates

Director of Technology - Pinewood Private School


View all customer stories Get a Demo


ALIGN YOUR GOALS.IMPROVE YOUR ROI


HANDLE ALL INBOUND REQUESTS IN ONE TICKETING SYSTEM

Convert email, phone, chat and web requests into tickets and keep them
organized.


EASE YOUR DAY WITH A SMART HELP DESK SOFTWARE

Outsource complex and redundant workflows to a powerful smart rules engine.


ANALYSE HELP DESK METRICS & CREATE SOLID ACTIONS

A ticketing system that can crunch your support process data.


TAILOR YOUR SUPPORT TICKET SYSTEM IN ALL FORMS

Create your own custom fields, workflows & personalize the support experience.

View all features Get a Demo


RECOMMENDED BY PROMINENT PROFESSIONALS IN THE FIELD




HELP DESK SOFTWARE FOR TODAY'SFAST-CHANGING GLOBAL BUSINESSES


FOR CUSTOMER SUPPORT

A customer support tool that helps redefine your customer service and ensure
customer loyalty.


FOR IT OPERATIONS

Customer support tool that helps IT and ITES companies deliver outstanding
support.


FOR HR & MARKETING

Essential help desk ticketing software to track and manage issues from your
customers and provide speedy resolutions.


FOR ALL TEAMS

All-in-one help desk management software that provides faster and better support
for your customers.

Get a Demo


A HAPPY ROOF THAT CAN ACCOMMODATE ALL YOUR FAVORITE BUSINESS APPS.

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View all integrations Get a Demo


THOUSANDS OF GREAT COMPANIES CALL HAPPYFOX A GREAT FRIEND

“With HappyFox we have a specialized partner, whose vast customer portfolio
across multiple industries, sees and knows the next “big thing” in customer
support, and integrates this into a compact and cost-effective solution, saving
considerable effort, time and cost for us. In short, it allows us to focus on
happy customers – the rest we leave to HappyFox.”

Martin Hartvigsen

Director, Global Technical Support



“With HappyFox, I finally feel that I can trust the data I’m able to export from
the system. We implemented the solution for email tracking but are now
leveraging it to track incoming invoices as well. If a business is facing
similar problems to ours in terms of tracking incoming emails or a high number
of incoming emails from the same customers or suppliers, in my opinion HappyFox
really is the best solution to resolve this. With HappyFox, you really are able
to track everything that is coming in, and analyze the data in real-time.”

Pankaj Kumar

Manager, Accounts Payable Whirlpool Global Finance Center



“So far we have Facilities and Security using this system. There is nothing I do
not use in HappyFox and our team likes the app, the reports, the smart rules,
and the tags. We enter tickets and complete them daily and HappyFox has improved
our average number of tickets completed per month. My customers (Health Center
Staff) have all responded very positively to the change; they love that they can
see all the tickets for their site and comment on whether they’re still needed.”

Karin Stopforth

Facilities Administrator



“With HappyFox we have a specialized partner, whose vast customer portfolio
across multiple industries, sees and knows the next “big thing” in customer
support, and integrates this into a compact and cost-effective solution, saving
considerable effort, time and cost for us. In short, it allows us to focus on
happy customers – the rest we leave to HappyFox.”

Martin Hartvigsen

Director, Global Technical Support



“With HappyFox, I finally feel that I can trust the data I’m able to export from
the system. We implemented the solution for email tracking but are now
leveraging it to track incoming invoices as well. If a business is facing
similar problems to ours in terms of tracking incoming emails or a high number
of incoming emails from the same customers or suppliers, in my opinion HappyFox
really is the best solution to resolve this. With HappyFox, you really are able
to track everything that is coming in, and analyze the data in real-time.”

Pankaj Kumar

Manager, Accounts Payable Whirlpool Global Finance Center



“So far we have Facilities and Security using this system. There is nothing I do
not use in HappyFox and our team likes the app, the reports, the smart rules,
and the tags. We enter tickets and complete them daily and HappyFox has improved
our average number of tickets completed per month. My customers (Health Center
Staff) have all responded very positively to the change; they love that they can
see all the tickets for their site and comment on whether they’re still needed.”

Karin Stopforth

Facilities Administrator



“With HappyFox we have a specialized partner, whose vast customer portfolio
across multiple industries, sees and knows the next “big thing” in customer
support, and integrates this into a compact and cost-effective solution, saving
considerable effort, time and cost for us. In short, it allows us to focus on
happy customers – the rest we leave to HappyFox.”

Martin Hartvigsen

Director, Global Technical Support






FEATURES

Email Ticketing

Knowledge Base

Help Desk Reporting

Help Desk Automation

Multilingual Help Desk

Self Service Portal

SLA Management

Satisfaction Survey

Email Notification

Help Desk Customization

Help Desk Ticket Features

Multilingual Knowledge Base

Internal Knowledge Base

HappyFox SMS

Asset Management

Task Management

Agent Scripting


FOR BUSINESSES

Enterprise

Small-Business


FOR INDUSTRIES

Education, Retail, Travel,

IT Services, Telecom, Government,

Non-Profit Organizations,

Healthcare, Real Estate, Airlines

Manufacturing, Shipping,


FOR TEAMS

Customer Support, IT HR, Accounting,

Facilities, Marketing, Sales


SWITCH TO HAPPYFOX

Switch from Zendesk

Switch from Kayako


COMPARE

Zendesk vs HappyFox

Freshdesk vs HappyFox

Kayako vs HappyFox

Zohodesk vs HappyFox

Gmail Alternative for Support


USE CASES

Help Desk Software

Ticketing System

Shared Inbox Software

Trouble Ticket Management

Issue Tracking Software

Customer Service

Email Support Software

Customer Complaint Management

Internal Help Desk Software

Ticket Tracking Software

Contact Center Software

IT Help Desk Software

Case Management Software

Cloud Help Desk

Mobile Help Desk

Remote Customer Support

Multi-Brand Helpdesk

Software Request Management System

Field Service Software

Work Order Management


RESOURCES

E-Books & Guides

Webinars

Customer Stories

Videos

Blog

Help Desk API Docs


COMPANY

About Us

Our Customers

Jobs

Press & Media

Partner program


CONTACT US

Contact Sales

Get Support

1-949-535-2220

support@happyfox.com

 * Help Desk
 * Assist AI
 * Live Chat
 * Chatbot
 * Workflows
 * Business Intelligence

 * Terms
 * Privacy
 * Cookie Policy
 * Cookies Settings
 * Status
 * Security
 * GDPR
 * CCPA Request Form

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Copyright ©2023 HappyFox Inc. All rights reserved.



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