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REFUND REQUEST

Please fill in the form below to claim your refund if you have been delayed by
more than 60 minutes on your Eurostar journey The refund will be made in
accordance with Rail Passengers’ Rights and Obligations (“PRR”) and processed
within 28 days. For any other refund request, please visit our Help Centre at
help.eurostar.com
(*) indicates a required field.


TRAVELLER'S DETAILS

First name *
Please enter your first name.
Last Name*
Please enter your last name
Email *
Please enter your email address
Confirm email *
Please check your email address.
Country Of Residence
United Kingdom Within Eurozone Rest of the World
Please select the country of residence


BOOKING DETAILS

Ticket number (TCN) *
Please enter your ticket number
Booking reference (PNR) *
Please enter a valid booking reference.
Do you want us to refund the card used to book? *
-- Please Select A Value -- Yes (only available for bookings made on
Eurostar.com) I prefer the refund to be done by other means.
Please Select an option


BANK ACCOUNT DETAILS

Account holder name
Please enter a valid bank account name
Bank account number
Please enter a valid bank account number
Sort Code
Please enter a valid Bank Sort Code Number
IBAN Number
Please enter a valid Bank IBAN Number
BIC/SWIFT Code
Please enter a valid Bank BIC/SWIFT Code
Paypal
Please enter a valid Paypal email address
Are you a robot ?*
Please prove you’re not a robot by ticking the box.
Can I claim?

You’ve missed something or made a mistake. Please check the form and try again.




Eurostar Ticket NS Ticket
Eurostar Ticket SNCF Ticket SNCB Ticket NS Ticket
Classic Ticket New Ticket Email Ticket SNCB Ticket NS Ticket
Eurostar Ticket Wallet NS Ticket
Eurostar Ticket SNCF Ticket SNCB Ticket NS Ticket
Classic Ticket New Ticket

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Help Centre

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