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Submitted URL: http://phototransferapp.com/help/win/troubleshooting_connection_problems/
Effective URL: https://phototransferapp.com/help/win/troubleshooting_connection_problems/
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<form name="contact_form" method="post"> &nbsp; Your <strong>Name</strong>:<br>
  <input name="name" type="text" id="name" value=""> &nbsp; Your <strong>e-Mail Address</strong>:<br>
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WE WOULD LOVE TO HEAR YOUR FEEDBACK. CONTACT US FOR QUESTIONS & COMMENTS:

support@phototransferapp.com info@erclab.com


  Your Name:
  Your e-Mail Address:
  Subject of your Message:
  Your Message:



TROUBLESHOOTING WI-FI CONNECTION PROBLEMS:

 * Double check that your device and your computer are connected to the same
   Wi-Fi network.
 * The screen of your device must be active (screen on) and 'Photo Transfer'
   must be running when you attempt to "Discover Devices".
 * Are you using a hotel, corporate, or public network? Some networks are
   configured to prevent communication between devices. If this is the case
   please try using a different Wi-Fi network. You can also create an 'ad-hoc'
   network between your computer and device.
 * If you are using a home network it may help to reset your Wi-Fi router and
   join the network again on your device and your computer.
 * If you are using Windows 10 on your computer then try this:
        1) Open the control panel of windows and then go to "Windows Defender
   Firewall"
        2) Go to "Allowed apps"
        3) Scroll until you find "phototransferapp" and enable both the private
   and public networks as shown on this screenshot:
   
       



USING MANUAL ENTRY

1 Make sure that your iPhone, iPad, iPad mini or iPod Touch and your Windows PC
are connected to the same Wi-Fi network.



2 Click on the "MANUAL ENTRY" button in the sidebar, and enter the exact address
as it appears on your device.

 


TROUBLESHOOTING USB CONNECTION PROBLEMS:

 * Make sure you have the latest version of the app on your PC. USB cable
   transfers are supported starting version 2.8 of our Windows app and version
   7.0 of our iOS app
 * IMPORTANT: iTunes needs to be installed on your computer for USB connections
   to work in our app. iTunes provides some internal libraries for our app to
   use the USB connection. iTunes does not need to be running but it needs to be
   installed on your computer.
 * Check that your device is connected via the USB cable to your computer
 * Run Photo Transfer App on your iPhone/iPad
 * Run Photo Transfer App on your Windows machine and click the "Discover
   Devices" button
 * If you don't get any connection then try quitting the app on Windows and also
   close the app on the iPhone and try the process again. Sometimes if the
   device is used by another process restarting your computer may help.





PHOTO TRANSFER APP

for Windows

Transfer photos from iPhone, iPad or iPod Touch to your Windows PC

Transfer photos from Windows PC to iPhone, iPad or iPod Touch

Troubleshooting connection problems

BACKUP Albums to your Windows Computer
Note: iDevice refers to an iPad, iPhone, iPad mini or iPod Touch




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consult our Help Pages

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Contact info@phototransferapp.com



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