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3CX WEBMEETING SERVICE STATUS


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South Africa

Server Availability: High

Australia, East Asia

Server Availability: High

BeNeLux, Italy, Scandinavia, Russia, Eastern Europe

Server Availability: High

UK, Ireland, Middle East, North Africa

Server Availability: High

France

Server Availability: High

Central Europe

Server Availability: High

United States, Canada, South and Central America

Server Availability: High

2021/10/13 | Service Provider Maintenance

Wednesday October 13, 2021

2021/10/13 | One of the few service providers we use for our meeting server
services experienced a temporary downtime of 1-2 hours due to routing issues.
This has affected meetings running on the servers hosted under that service
provider. Meetings that were taking place on the servers that went offline or
were in maintenance mode were not accessible by new users. It is unknown if
issues related to video/audio or other signaling issues ocurred at the time that
the service provider was experiencing this downtime. Issues with the provider
were resolved promptly and the servers that went offline were restored and
functional. While those servers were offline or inaccessible, the WebMeeting
platform continued to function and accept new meetings by users in all regions.

2021/09/24 | Infrastructure load issues resolved

Friday September 24, 2021

2021/09/24 | Infrastructure load issues now resolved.

2021/09/24 | Infrastructure experiencing heavy load

Friday September 24, 2021

2021/09/24 | Our Video Conferencing infrastructure is currently experiencing
high load. We are attempting to compensate.

2021/09/22 | Completed Meeting Server Maintenance

Wednesday September 22, 2021

2021/09/22 | A previously mentioned meeting server maintenance was completed
within a 17 minute timeframe starting at 12:00AM UTC+0. No further disruptions
are expected at this time.

2021/09/22 | Meeting Server Maintenance

Wednesday September 22, 2021

2021/09/22 | At 12AM UTC+0, we're planning to upgrade our V18 Video Conferencing
platform. The videoconferencing platform is expected to be unreachable for 5
minutes as the upgrade takes place. V16 PBX Video Conferencing users will not be
affected. The upgrade is taking place at this time due to an unexpectedly high
amount of traffic.

2021/05/07 | Meeting Server Maintenance

Friday May 07, 2021

2021/05/07 | We've identified a fault on some WebMeeting Media Servers (MCUs)
that may affect meeting quality. The incident is isolated to a few meeting
servers and we're working on ensuring future stability. Further Meeting Media
Server maintenance may occur during this weekend (May 8-9) to fully correct
this. Due to this incident, 2 MCUs in Europe have been taken offline temporarily
that has caused the sudden disconnection of some users from their meetings. To
continue with your meetings simply press Join and you'll connect to the next
available Meeting Media Server.

2021/03/30 | Sao Paulo MCU issues

Tuesday March 30, 2021

2021/03/30 | We're looking into issues with our Video Conferencing MCUs in Sao
Paulo that began malfucntioning at around 19:00 UTC 29/3/2021 until 13:30 UTC
30/3/2021. This was not automatically picked up as the service continued working
without reporting any issues. Manual intervention was required to identify the
issue. The Sao Paulo MCUs have been restarted and the issue is temporarily
resolved. We're looking into what caused this to prevent it from ocurring in the
future.

2021/03/10 | Strasbourg MCU Downtime

Wednesday March 10, 2021

2021/03/10 | Fire Has Destroyed OVH’s Strasbourg Data Center (SBG2). Another
data center on the campus, SBG1, was partially burned down. SBG1, SBG3 and SBG4
won't be restarted today. The downtime only affects Strasbourg MCUs. Other
datacenters and other service providers are not affected by the downtime and are
continuing to provide uninterrupted WebMeeting service. More information here:
https://www.datacenterknowledge.com/uptime/ceo-says-fire-has-destroyed-ovh-s-strasbourg-data-center-sbg2

2021/02/08 | Zone-i America partial downtime

Monday February 08, 2021

2021/02/08 | Issues affecting our provider OVH US have caused some meeting
servers on the zone-i (America) to go offline temporarily. The outage caused
some users to be disconnected from their meetings. We are looking into the
incident are we're taking active steps to mitgate these types of issues from
occuring again in the future by adding several more servers from multiple other
providers. The outage was temporary and only affected some servers. The outage
duration was ~30 minutes long from 15:45 to 16:15 CET. No actions need to be
taken other than to rejoin your meeting as there are several more meeting
servers available and ready to accept user connections. We apologize for the
inconvenience this may have caused.

2021/01/26 | WebMeeting Platform Status

Tuesday January 26, 2021

2021/01/26 | A previous platform update introduced some issues related to report
delivery and the wrong message appearing when joining a meeting that hasn't
started yet. Where you should see "Organizer not connected yet", you'd see "MCU
not available" instead. We working on these issues and will be deploying fixes
within the hour.



Last updated on 2022-02-19 at 09:25 UTC