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PROM DRESSES

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WEDDING DRESSES

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BRIDESMAID DRESSES

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ACCESSORIES

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TESTIMONIALS

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WEBSITE SERVICES AND RECOMMENDATIONS

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Your essential information, online behavior, transaction history, preferences,
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Online help -

My Orders - +

1. How do I place an order?

To place your order:
1.Add the desired item and quantity to your cart
2.Review your order and click Checkout.
3. Confirm your shipping details and payment method, click Place Order.

2. I ordered a standard-size dress, not a custom-made one. Why is it taking so
long?

All of our dresses are made-to-order, whether you ordered a standard or custom
size, both require tailoring time. Tailoring Time is displayed on each dress's
product page. If you add this time to the shipping time, you'll have an idea of
when to expect your item.

3. How can I track my order status?

We will send you an email once your order has been shipped. Please Sign into ‘My
Account’ and click ‘My Orders’.
You can also click this link to track your order.

4. When will I receive my order?

You can calculate a delivery estimate by taking the processing time and adding
the shipping time. The processing time is 12-15 days for Prom, Evening,
Homecoming & Special Occasion Dresses, and 15-18 days for Wedding Dresses. You
can check the tailoring period on the product page. It takes about 3-8 working
days for the package travel from our factories to your destination, the exact
shipping time is based on the shipping company (UPS, DHL, TNT, Fedex, etc)
standard and the shipping method you have chosen.

Product - +

1. What is the best way to choose my size?

Our size chart is independent. To choose the best size for you, please check the
size chart on the product page, and refer to the measurements below each size.
You can also refer to our measuring guide to see how to measure yourself. To
ensure the dress fits you well, we also suggest you choose custom size, which
means that we make the dress based on your exact measurements.

2. Will my item be exactly the same color as what is shown on your website?

Our color charts online have been adjusted to display color as close as possible
to the color of the actual fabrics. However, camera resolution and computer
monitors can mean the color may vary slightly between the photos and the actual
fabric. Colors are subject to the actual dresses you get. We suggest you order
Color Swatches to view colors in person.

3. Could we get color swatches to see what the colors look like in reality?

Yes, please contact our customer service first before you buy this color
swatches. You can't buy this item more than 2 in the shopping cart.

4. How can I make sure all of my dresses are the same color?

To ensure that your dresses will be made from the same roll of fabric, please
inform us of your requirement about color via email or leave us a note in the
Special Instructions column when placing the order.

5. Can I change the design of a dress?

Due to agreements with the dress designers, we make the dresses strictly
according to the pictures shown on our website. However, for certain dresses, we
can add spaghetti straps or remove the train.
For adding spaghetti straps or removing a dress train, please confirm with our
professional representatives first before you place your order. You can choose
to chat now or email us.

Payment - +

1. What methods of payment do you accept?

You can pay for your purchase with all major Credit and Debit Card, or place an
order with pre-payment and contact our support for available pre-payment option
which includes Bank Transfer, Western Union, and MoneyGram.

2. Is my payment secure?

Definitely yes! We use the highest industry standards to secure our website and
the payment process. Hebeos.com is fully PCI compliant and certified to process
payments. Every bit of the information you provide to us is processed encrypted
through the Secure Socket Layer (SSL).

Delivery - +

1. Where do you ship to?

We ship worldwide. There may be particular locations that we might require
additional information to ship to, if so, we will get in touch with you ASAP.

2. What shipping methods do you offer?

We offer standard and expedited shipping worldwide. For drop or bulk shipping
and wholesale container shipping we don't feature expedited options, please
contact us if you want to order more than 100 dresses. We have great wholesale
rates and your trips to our tailor workshops.

3. Can I change my shipping address?

Yes, please contact our customer service, but note that we can't change the
delivery address once the shipping was already processed. Please chat now or
email us. Or you can send your correct shipping address to service@hebeos.com.
Our representatives will correct your shipping address and send you a
confirmation email as soon as possible.

4. How much does shipping cost?

The shipping fee will depend on the weight of the order. It is possible to check
the estimated shipping cost at the Checkout page.

Returns - +

1. What is your return policy?

1. Contact our Customer Service to initiate the return process within 7 days
upon receiving your item(s). Please note that we only accept products in their
original condition, and we cannot process any products that are returned without
our prior knowledge. If you wish to return any or all parts of your order, you
will need to contact customer service at Contact Us and obtain a "Product
Return" form that must be included with your package.
2. Color Errors: If the color of the item received is not what was ordered, you
are qualified to get a full refund.
3. This return policy does not apply to our business resellers. Please contact
us for additional instructions.

2.What is your return/exchange process?

1. Submit a return request at Contact Us to Customer Service within 7 days upon
receiving your order. Please include an explanation and photographs stating the
reason for your return. We reserve the right not to accept the returns without
prior approval from our Customer Service.
2. Once our Customer Service has approved your request, we will provide you with
a return address as well as a Product Return Form that must be filled in and
included with your return. Please send the item(s) through your local post
office within 3-5 business days upon receiving the return form. Please keep the
tracking number safe.
3. All the return item(s) will go through inspections. We will process the
refund when we confirm that the product has the problems you mentioned. Once the
refund has been processed by us, it usually takes 10-15 business days for the
funds to be credited to your account, depending on your bank or payment service.
Your bank or payment service may levy a small transaction charge. Please Note:
we reserve the right not to process the refund if they are returned in
unacceptable condition.

My Account - +

1. How I can change my email address?

Please send your request and correct email address to service@hebeos.com, or you
can choose to chat now or email us. Our representatives will reply within 24
hours

2. What should I do if I forget my password?

Forget password Please click this link to reset your password. If it doesn't
work, please Contact Us, with your permission, we will help reset the password
for you.

About Hebeos - +

1. Do you have a store?

We are so sorry but we do not have real stores in your place and we just do
online business. We make high quality dresses in accordance with the pictures.
While shopping online, you can also enjoy more competitive prices. Please feel
free to contact us and we are willing to give you some professional suggestions.

2. Why choose Hebeos?

We are industry-leaders who care about our customers, always striving for 100%
satisfaction. Hebeos boasts both unique aesthetic taste and professional
manufacture and there is no need to worry about your purchase. What if you're
not happy with your dress? No worries! Our return policy is one of the best in
the industry. Online dresses shopping just got easier. We promise to offer you
the best quality from the purchase until the delivery.

Can't find what you're looking for? Please don't hesitate to

Chat now