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Using Pendo


INTRODUCING SAAS PORTFOLIO INSIGHTS AND CROSS-APP EVERYWHERE: HOW PENDO ADOPT IS
BUILDING A HOLISTIC VIEW OF YOUR DIGITAL WORKPLACE

Written by Hannah Whiteside  |  September 13, 2022

5 min

 

In order to truly thrive as a company, it’s important to have a digital
workplace that is optimizing for business effectiveness. Pendo Adopt enables
organizations to mature their digital workplace strategy, technology, and
processes to achieve greater productivity and an improved employee experience.
Since last year’s Pendomonium, we’ve been expanding and investing in unique
capabilities that drive a holistic understanding of how work happens within and
across software in the digital workplace. 

 


SAAS PORTFOLIO INSIGHTS


OPTIMIZING SOFTWARE USE, SPEND, AND SPRAWL

We recognize that your digital workplace tech stack is the foundation for an
amazing employee experience. During the pandemic, we saw the growth of SaaS
sprawl—the proliferation of apps for apps’ sake, many of them duplicative of one
another, within company business technology portfolios. This had a negative
impact on both employee experience and operational productivity. To drive
greater efficiency and optimize the digital workplace experience, IT and
business systems leaders are looking for ways to glean insights and take action
to reduce sprawl in, improve ROI on, and drive business effectiveness from their
SaaS portfolios.

Pendo Adopt has built an out-of-the-box solution for discovering SaaS portfolio
insights by bringing in app-level usage data. All you need is the name of the
app and a URL to get started with Portfolio View. From there, you can view
product usage data filtered by metadata categories you’ve brought into Pendo,
such as office, team, or role. In addition, we’ve recently released License
Utilization, which allows customers to bring license count information into
Adopt so that they can better understand how software is being utilized relative
to the number of seats or licenses purchased, and where they can focus adoption
energy to get more value from their SaaS spend.

Usage data alone doesn’t necessarily tell the whole story, so we’ve also layered
in Engagement data to the license utilization view, to help you make business
decisions based on how your employees actually use the tools they’ve been given.
Do they only view a report once a week or are they really getting value out of
the full license you’ve purchased? Let Engagement visitor data point you in the
right direction for further investigation.



 


CROSS-APP EVERYWHERE


DRIVING ADOPTION AND PRODUCTIVITY FOR THE PROCESSES THAT POWER YOUR BUSINESS

Modern organizations employ tens, and even hundreds of distinct apps that
employees use throughout their day to day work. Sales tech stacks, for example,
consist of multiple apps that employees use in concert with one another to
complete processes as vital as transferring leads to Salesforce, providing
accurate quotes, and reaching out to prospects and log calls. These processes
commonly weave between the CRM, sales enablement tools, and other applications,
and can become complex and difficult to explain. This is why Pendo Adopt has
continued to invest in new functionality that enables our customers to better
understand the completion of cross-app processes and create cross-app guides to
drive process compliance and understanding. 

It all starts with increasing visibility and accountability using Cross-app
paths and workflows – from increasing process adoption to improving process
efficiency. By baselining workflow adoption using workflow completion and
baselining productivity using “average time to complete,” customers can now hone
in on the process challenges that may be impeding business outcomes. Built for
both recurring and non-recurring processes, workflows can also be used to target
in-app communication and guidance to employees who have not yet completed a
process via user segmentation. 



In addition, Pendo Adopt now has Cross-App Guides and Guide metrics so that one
business process only needs one guide. A Pendo user can now easily create a new
cross-app guide by unifying two or more existing guides into a single one—no
linking involved. And guide editing is simple—because we know processes change,
and your guide may need to as well. Edit in line from the module or drag and
drop. No coding or back-end overrides required. Lastly, our guide metrics are in
a single view, making it easier to understand where users fall off, what apps
they may not be using, and how process adoption is going.



 


ADDITIONAL FEATURES AND ENHANCEMENTS

 * Privacy enhancements
   Selective URLs now provide the ability to narrow what pages are collecting
   usage data by writing regular expressions to match explicit App URLs. For
   example, configure the extension on LinkedIn to only capture LinkedIn Sales
   Navigator activity and exclude all other that might be for personal use.
 * Workday Suggested Page Tagging
   Get to analytics faster with out-of-the-box suggested page tagging for
   Workday. Once Workday is added to your subscription, you will be provided a
   list of suggested pages that you can tag. The ability to review and accept in
   bulk these tags accelerates your time to insights when implementing Pendo
   Adopt for Workday.
 * Browser & Metadata Expansions
   Pendo Adopt is now available for both Google Chrome and Microsoft Edge. In
   addition, Pendo Adopt now has an Okta workflow connector to bring in Metadata
   more easily.

 


WANT TO LEARN MORE?

Check out our on-demand videos and schedule a custom demo today.




Topics: Cross-App Everywhere  Pendo Adopt  Pendomonium  SaaS Portfolio Insights





FURTHER READING

Using Pendo   |  

7 min

7 types of Pendo guides that fuel more efficient marketing Read more
Using Pendo   |  

4 min

What’s new in Pendo Feedback: Efficient workflows and the product roadmap,
reimagined Read more
Using Pendo   |  

3 min

Introducing NPS Insights: How Machine Learning helps you find the signal in the
noise Read more
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