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SENIOR IMPLEMENTATION MANAGER

Curai • Remote • 1w ago
Curai Health is an AI-powered virtual clinic on a mission to improve access to
care at scale. As the pioneer in deploying machine learning into clinical
workflows, Curai Health enables its dedicated, specially trained clinicians to
deliver primary care to more people at a fraction of the cost. Easy-to-use and
convenient, Curai Health partners with insurers and health systems to keep
patients engaged in their care over time, improving health outcomes and reducing
costs.


Our company is remote-first and we consider candidates across the United States.
Our corporate office is located in San Francisco.


Implementation Management at Curai
Curai is a health tech company that offers virtual urgent and primary care
services powered by a world class care team and cutting edge AI. We have
recently gone to market as an enablement solution for other healthcare service
businesses. 


As an implementation manager, you will be responsible for running successful and
timely customer and partner launches. You will coordinate large cross-functional
teams (Operations, Product, Clinical, Engineering, Data, and Marketing) to
deliver a delightful initial experience for our customers. You will be
responsible for multiple healthcare service launches. For each launch, you’ll
work to deeply understand our partner’s needs and how Curai can solve important
problems with them. You will work collaboratively with internal cross-functional
teams to make sure we are getting deliverables to the customer in a timely
manner, as well as continuing to ensure implementation success within the first
90 days of account launch. 


Who You Are: 
• A polished professional with strong executive presence 
• Highly skilled at project management
• Great at relationship building 
• Excellent at managing stakeholder expectations
• Highly knowledgeable about the healthcare industry
• A great verbal and written communicator
• A very strong presenter and meeting facilitator 


What You'll Do:
• Earn and maintain customer trust throughout the duration of implementation
activities, especially when things don’t go to plan
• Serve as the customer’s primary point of contact from contract signing through
90 days post launch
• Communicate project status to customer and internal stakeholders, including
C-suite executives 
• Deliver complex healthcare service implementations on time and within budget
• Serve as a bridge between the business development and cross-functional teams
by breaking down customer requirements into clear deliverables and workstreams
• Create project governance processes, including team check ins, task tracking,
and weekly reporting
• Help the team identify and mitigate project risks and trade-offs
• Communicate customer feedback to cross-functional teams, so that new
requirements can be prioritized and put on product roadmaps
• Travel for customer meetings and industry conferences


What You'll Need:
• 3-7 years of healthcare implementations, program management, or project
management experience
• Demonstrated ability to influence and manage large cross functional teams (15
individuals or more)
• Demonstrated ability to deliver healthcare projects on time and within budget
• Excellent customer service, listening and communication skills
• Excellent relationship and stakeholder management skills, including the
ability to communicate effectively across different organizational levels and
disciplines 
• Strong understanding of the healthcare industry. 
• High reliability and attention to detail. Strong ability to prioritize tasks
• Strong presentation skills 
• Comfortable working in ambiguity
• Excited to work in a fast paced environment, as well as the opportunity to get
cross-trained in multiple job functions
• Previous experience in a remote environment


What We Offer
• Culture: Mission driven talent with great colleagues committed to living our
values, collaborating and driving performance
• Pay: Competitive compensation and stock
• Wellness: Unlimited PTO, flexible working hours and remote working options
• Benefits: Excellent medical, dental, vision, flex spending plans, and and paid
parental leave
• Financial: 401k plan with employer matching


The annual base salary range for this position is between $125,000 and $145,000
annually. Stock grants also play a key part in any offer, they increase your
overall compensation package significantly based on company success. Please note
that the base salary range is a guideline, and individual total compensation
will vary based on qualifications, skill level, competencies, and work location.


Curai Health is a startup with a small, but world-class team from high-tech
companies, AI researchers, and practicing physicians, to team members from
non-traditional career paths and backgrounds. We also have research partnerships
with leading universities across the country and access to medical data that
facilitates research in this space. We are a highly collaborative, data-driven
team, focused on delivering our mission with funding from top-tier Silicon
Valley investors including Morningside, General Catalyst, and Khosla Ventures.


At Curai Health, we are highly committed to building a diverse and inclusive
environment. In keeping with our beliefs and values, no employee or applicant
will face discrimination or harassment based on race, color, ancestry, national
origin, religion, age, gender, marital domestic partner status, sexual
orientation, gender identity, disability status, or veteran status. To promote
an equitable and bias-free workplace, we set competitive compensation packages
for each position and do not negotiate on our offers. We are looking for
mission-driven teammates, who embody our core values, and appreciate our
transparent approach.


Beware of job scam fraudsters! Our company uses @curai.com email addresses
exclusively. We do not conduct interviews via text or instant message and we do
not ask candidates to download software, to purchase equipment through us, or to
provide sensitive personally identifiable information such as bank account or
social security numbers. If you have been contacted by someone claiming to be
from Curai from a different domain about a job offer, please report it as
potential job fraud to law enforcement and contact us at jobs@curai.com.
Curai
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