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 * Home
 * Industries
   * Education
   * Real Estate
   * Tourism
   * Retail
   * Solar
   * Health & Beauty
   * Medical & Allied Health
   * Info Sessions
 * Get a Demo
 * Affiliate
   * Refer a Business
 * How To
 * Meet Our Team
 * Blog


MAXIMISING ONLINE REVENUE & ENGAGEMENT

Chat2 Concierge combines live chat AI-based software, with a professional
customer service team.

With our innovative software and team of online engagement specialists 24/7, you
will have the power to maximise your sales, leads, bookings, conversions &
attract more enquiries.

1-Month FREE Trial Offer

ADAPT Your Business Today
1-Month FREE Trial Offer



WE WILL DELIVER M.O.R.E. BUSINESS FOR YOUR BUSINESS...


SALES

Potential customers aren't waiting for answers. Instant service stops customers
from deserting and drives online sales.


STRONG LEADS

Our team is trained to gently gather customer details so your sales team can
follow up quickly and make that conversion.


ENQUIRIES

Your sales funnel is increased. Visitors enjoy the anonymity & enquire when they
wouldn't have done on phone or email.


THEY LOVE IT

Live chat customer satisfaction rate was 83% in 2022, higher than email (61%),
apps (53%), social media (48%), and phone (44%). (Source Statista). In fact 63%
of Millennials say that live chat is preferred method of communication with a
business.


WE ARE OPEN

Many consumers start their purchase journey researching online (particularly
with COVID restrictions). Our team are there 24/7 on your website no matter what
the visitor's time-zone. You can even expand your reach to global customers.


VALUE

A fraction of the cost of a business to staff itself.
We work 365 days at a flat rate.
We also have staff available to manage the peaks and troughs in demand to ensure
your customer feels welcome & is never kept waiting.


24/7 SERVICE

Many of our clients have over 30% of enquiries occurring outside normal business
hours. Our team is available 24/7, 365 days a year to provide instant service.


LOYALTY & SEO

Website visitors that get instant answers on your website stay longer and are
more likely to return, we help improve your search rankings & ensure your
visitors are engaged.


STREAMLINE

The number of enquiries your staff has to respond to is reduced with the support
of our professional team, freeing up their time to focus on other areas of your
business.




TRY US ON YOUR WEBSITE!


WATCH OUR HOW TO TUTORIAL

Try your company’s URL today (no downloads required) just a virtual demo on your
own site, so that you can see first hand how we work!

Demo your Website


WE CONNECT YOU WITH YOUR CUSTOMERS


IN THE MOMENT THEY WANT TO BUY

Chat2 Concierge is always online so you don’t have to be. Our service creates a
specific knowledge base for your business that is uploaded into our innovative
software that is used to respond to your customers at the moment they are online
to buy.


SIMPLE SET UP


CHAT2 CONCIERGE

STEP 1

An online form about the business is filled out so we can create the knowledge
base, which is then uploaded prior to commencing the Concierge service.

STEP 2

We email the business set up instructions.

STEP 3

We remain in contact to make updates to the knowledge base, answer questions,
provide insights and ensure we are working together to maximise their online
revenue and engagement.





COMPATIBLE WITH


ANDROID


WINDOWS


MACOS


IPHONE / IPAD

INTEGRATES WITH


SHOPIFY


GOOGLE ANALYTICS


WORDPRESS PLUGIN


FACEBOOK MESSENGER

Start Now


ONE MONTH FREE

Yes Please


LEARN MORE


CHAT2 US

Book a Time



CHAT2 CONCIERGE


 * Website & Facebook Integration
 * Many sites managed by 1 platform
 * Multiple operators chatting at once
 * Visitor data - know your peak times
 * Knowledge Base Created by Chat2
 * Conduct surveys for your brand
 * Quality ratings of service
 * Create leads with a contact form
 * Custom Widget - (extra cost)
 * See your visitors in real-time
 * File transfer - directly to visitors
 * Operator transfer
 * Chat pro-actively
 * Multi chat to more that one visitor
 * Eye catchers - get their attention
 * Pay now - payment within chat
 * Email transcripts - at end of chat
 * Away mode
 * Department division of operators
 * Pointer - point to web page area
 * Co-browsing with your visitors
 * Google Analytics integration
 * Shopify integration
 * Mobile chat
 * Reporting
 * Full desktop notifications
 * Custom alerts
 * Concierge Team 24/7
 * Consistent service for your visitors
 * Streamline - we answer the Q's
 * Account Manager for your updates
 *  

free trial
Sign up



FEATURES


CONCIERGE TEAM 24/7

A team of REAL people, trained in your business engaging website visitors,
driving sales & enquiries.


WEBSITE & FACEBOOK INTEGRATION

We respond to visitors ON YOUR WEBSITE, and answer your Facebook Messages within
one seamless service.


MULTIPLE SITES

Managed within one platform. Ideal for businesses with sub-brands.


CUSTOM DESIGN*

Of the Chat2 widget to integrate with your website/brand. Optional extra.


FILE TRANSFER

Directly to visitors such as a map or brochure.


GOOGLE ANALYTICS INTEGRATION*

Data about your website visitors’ chat interactions pushed as an event to Google
Analytics. Optional extra.


REPORTING & DATA

Can be viewed instantaneously including in the Chat2 dashboard including visitor
contact details if available, location, date and time, survey results and chat
content.


DEDICATED ACCOUNT MANAGER

To provide assistance and deliver your business updates to the Concierge team.
such as new products and promotions.


CUSTOM KNOWLEDGE BASE

Created so we interact quickly, effectively, and accurately with your website
visitors. You will receive you commonly asked questions, words, and phrases for
website integration to assist SEO and inform SEM.


CONDUCT SURVEYS, ASK FOR REVIEWS

Auto-trigger or manual.


FEATURES


 * Website and Facebook Messenger integration
 * Multiple sites managed within one platform
 * Multiple operators chatting at once
 * Visitor data - who, browsing behaviour, visitation
 * Knowledge base* - fee applies for Concierge
 * Conduct surveys - auto trigger or manual
 * Quality ratings of service
 * Create leads with a contact form
 * Custom design to integrate with website/brand
 * Look ahead - see visitors typing in realtime
 * File transfer - directly to visitors
 * Operator transfer
 * Chat pro-actively
 * Multi chat to more that one visitor
 * Eye catchers with attention grabbing graphics
 * Pay now - take payment within the chat
 * Email transcripts - at the end of the chat
 * Away mode
 * Department division of operators
 * Pointer - point to an area on a web page
 * Co-browsing - share a screen with a visitor
 * Google Analytics integration
 * Shopify integration
 * Mobile chat
 * Reporting
 * Full desktop notofications
 * Custom alerts
 * Concierge team online increasing sales & enquiries
 * Consistent service for website visitors
 * Streamline staffing by answering questions for you
 * Dedicated Account Manager for updates & monitoring
 * 
   
   Get your 1-month FREE Trial Today!
   
   


CHAT2 CONCIERGE


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CHAT2 SOFTWARE


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Learn More


FROM OUR CLIENTS


DI WILLCOCKS - MARKETING MANAGER, BROTHERS LEAGUES CAIRNS

With a number of different staff running our reception, the customer experience
can vary. Chat2 Concierge provides a consistent level of customer service and a
'tone of voice'.


BEN VERSANG - OWNER, MAHI WEB

Chat2 Concierge improves our clients' search engine rankings by increasing
engagement and dwell time metrics. For our clients that value traffic from
Google we recommend Chat2 Concierge as it not only improves SEO and engagement
but also enables our clients to attain their sales and profit targets.


ADAM MCGILCHRIST - SALARY PACKAGING AUSTRALIA

People see Chat2 as somewhere to bring issues rather than on social media or
Google reviews. I would rather handle the complaint directly via Chat2 than on
these channels.


GRAEME SMITH - GENERAL MANAGER, BAY OF MANY COVES

The Chat2 Concierge team provides exceptional online customer service saving our
front line team so much time on the phone and email. We have also noticed this
service is keeping people on our site for longer compared to last year so is
likely to push us up the Google search rankings.


LEARN MORE


THE FUTURE OF SALES IS ONLINE: HOW TO STAY AHEAD OF THE CURVE AND THRIVE.

The future of sales lies in a rapidly changing digital landscape. Companies that
don’t keep

Read More »


5 TIPS TO UPDATE YOUR WEBSITE AND DRIVE TRAFFIC

Did you know that over 90% of users check the online business presence before
connecting

Read More »


HOW TO ATTRACT MORE SALES AND ENQUIRIES ONLINE: TIPS TO MONETISE

The digital world gives businesses the opportunity to connect with customers in
new and innovative

Read More »


GET STARTED WITH 1-MONTH FREE TRIAL

INCLUDES


PER MONTH


 * Concierge service 24/7
 * Website & Facebook
 * Chat2 software
 * Monthly Reports
 * Account manager
 * Setup, training & support


NO LOCK-IN CONTRACT


MONTH 1 FREE CONCIERGE SERVICE


+ KNOWLEDGE BASE FEE*



*Yours to keep. Use it:

 * to train staff
 * as FAQ’s on your website
 * for keywords for SEO & SEM
 * Fee from $299 to create 250+ responses

Get Started

MONTHLY


THEREAFTER


 * Up to 30 chats $99
 * Up to 50 chats $149
 * Up to 100 chats $199
 * Up to 200 chats $299
 * Additional 100 chats for $100


CANCEL ANY TIME

NEED A QUOTE FOR YOUR BUSINESS?


12-MONTHS PACKAGES AVAILABLE TO SUIT ALL COMPANY SIZES

Find out More


With our unique, innovative live chat software and our team of online engagement
agents 24/7, you will have the power to maximise your sales, leads, bookings,
conversions & attract more enquiries.

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DISCOVER

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 * Contact us
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 * Make a Booking
 * Meet the Team
 * Referral Program


INDUSTRIES

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 * Education
 * Health
 * Medical
 * Real Estate
 * Retail
 * Solar
 * Tourism


PRODUCTS

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 * Affiliate
 * How To
 * Shop

 * BOOK A DEMO


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