lad365.cba-gbl.com Open in urlscan Pro
13.33.174.41  Public Scan

Form analysis
0 forms found in the DOM

Text Content

Manage Consent


We use cookies to optimize our website and our service.
Functional Functional Always active
The technical storage or access is strictly necessary for the legitimate purpose
of enabling the use of a specific service explicitly requested by the subscriber
or user, or for the sole purpose of carrying out the transmission of a
communication over an electronic communications network.
Preferences Preferences
The technical storage or access is necessary for the legitimate purpose of
storing preferences that are not requested by the subscriber or user.
Statistics Statistics
The technical storage or access that is used exclusively for statistical
purposes. The technical storage or access that is used exclusively for anonymous
statistical purposes. Without a subpoena, voluntary compliance on the part of
your Internet Service Provider, or additional records from a third party,
information stored or retrieved for this purpose alone cannot usually be used to
identify you.
Marketing Marketing
The technical storage or access is required to create user profiles to send
advertising, or to track the user on a website or across several websites for
similar marketing purposes.
Manage options Manage services Manage {vendor_count} vendors Read more about
these purposes

Accept Dismiss View preferences Save preferences View preferences
Cookie Policy Privacy Statement {title}
Skip to content
 * Home
 * Features
 * About
 * Contact
 * ResourcesMenu Toggle
   * News
   * Knowledge Base
   * Tutorials
   * Support

CBA Global
CBA Global

Main Menu
 * Home
 * About
 * Contact
 * ResourcesMenu Toggle
   * Knowledge Base
   * News
   * Support


AMAZING
CUSTOMER SERVICE

Live Assist for Microsoft Dynamics 365 is the omnichannel solution that provides
your customers the customer service and support they deserve. Communicate and
support your customers directly from your website or app with no client setup. 
Free Trial


New!


IMPROVED EFFICIENCY WITH GENERATIVE AI

Leveraging advanced natural language processing and deep learning techniques,
the system can understand and generate human-like responses in real-time.

Automatically analyze customer inquiries, identify their intent, and generate
appropriate and personalized responses.

AI continuously learns from customer interactions, adapts to new patterns, and
improves performance over time.

Provide efficient, accurate, and personalized support, leading to higher
customer satisfaction and optimized operational efficiency.

Learn more



SHOW AND TELL WITH CO-BROWSING


SHOW AND TELL
WITH CO-BROWSING

Co-browsing helps you solve your customers questions quickly and efficiently.
With co-browsing, you can show your users how to navigate your site or app, make
a purchase, fill in forms and much more.

It is an invaluable tool for solving customer questions and helping them get
what they need from your site or app. With co-browsing you can see exactly what
your customer sees on their screen enabling you to better understand the
customer’s needs and provide the best possible solutions.



New!


CONVERSATIONAL MESSAGING


CONVERSATIONAL
MESSAGING

We now have a new type of engagement called Messaging which takes Live Chat to
the next level, adding flexibility.
 

We have integrated popular 3rd party channels like Twilio SMS, Facebook
Messenger, Instagram, Twitter, WhatsApp, Apple Business Chat and more, agents
can receive these Messaging engagements right inside Dynamics 365!

Learn more

New!


RESUMABLE CONVERSATIONS

Messaging allows for asynchronous, resumable conversations between Brands and
their consumers in the same way that consumers are already used to communicating
via social networking services.

Customers can message your Brand at any time, even if an agent is not online,
the agent can also reply to a customer even if they are not online. All while
maintaining full conversation history!

Improving your customer’s journey in a way that was not possible with Chat
engagements. 

Learn more





AUDIO & VIDEO CONVERSATIONS

Live Assist for Microsoft Dynamics 365 is making it easier than ever to connect
with customers. With just a click, you can now request a voice call or
videoconference with your customers directly from your website or app. This
makes it really easy and convenient for both you and your customers.

You can use this feature to provide the best customer service. Helping your
customer is now faster than ever before.




DATA COMPLIANT

We know your customers’ privacy is of utmost importance. To ensure this, private
information is masked in order to protect your customers’ privacy and maintain
data compliant. Masking private information ensures you comply with regulations
and laws, while also protecting your customers from potential fraud or identity
theft. It also helps your businesses stay compliant with different regulations
such as GDPR and CCPA. Security numbers, bank account information, and other
sensitive data is masked when co-browsing to ensure your business remains data
compliant.



NO SETUP, IT JUST WORKS

Your customers don’t have to download or setup anything. Live Assist for
Microsoft Dynamics 365 works directly from your website or app. This makes
LAD365 a fast and reliable solution to communicate and provide great support to
your customers without having to leave your website or app.


MESSAGING ADVANTAGES

 * Real-time conversations
 * Resumable conversations
 * No need to be online at the same time
 * Full conversation history
 * Continue the conversation in different platforms
 * Continue the conversation on any device
 * Chat engagements
 * Control over queue prioritization
 * Increased customer satisfaction
 * Increased sales opportunities





WHY LIVE ASSIST FOR MICROSOFT DYNAMICS 365?

SECURE & DATA COMPLIANT

Our technology and security protocols ensure that agents can’t see private
information like credit card or social security input fields. Meeting data and
security standards.

CUSTOMER CENTRIC SUPPORT

Your Brand’s success is of the utmost importance to us. Our global support team
is available 24/7 to provide the assistance you need to get the most out of our
omnichannel solution.

AUDIO & VIDEO

With the full power of WebRTC, audio and video functionality agents can initiate
voice and video calls directly with customers providing a more personalized
experience.

CO-BROWSING

Start co-browsing sessions directly from live chat or PSTN calls using a short
code to remotely view and interact with customers web pages and mobile apps.

ASYNCHRONOUS MESSAGING

Empower your customers and increase agent productivity by giving users the
freedom to start, pause and resume conversations with your Brand on their own
terms.

SEAMLESS INTEGRATION

Live Assist is co-developed with Microsoft ensuring tight and seamless
integration with the Dynamics 365 CRM platform.




CHAT FUNCTIONALITY WILL REMAIN FULLY SUPPORTED

Don’t worry, we got you covered! We will keep supporting chat engagements, chat
widgets, and chat functionality, so you can continue using them in case you are
not ready for Messaging.



IMPROVE SALES AND
CUSTOMER EXPERIENCE

Unleash the power of messaging and co-browsing to generate more sales and help
your customers.
Start today requesting your free demo.

Free Demo


CBA (Communication Business Avenue, Inc) is a software developer and worldwide
systems integrator, innovating communication solutions since 2006. For more than
15 years, CBA has been providing Omnichannel Communication Solutions to help
brands deliver excellent customer satisfaction.

Youtube Linkedin Facebook

NAVIGATION

Home

About

Contact

Knowledge Base

Tutorials

Support

CBA - CORPORATE

CBA Global

CBA Japan

CLOUD SOLUTIONS

Live Assist for Microsoft Dynamics 365

Telescope – Workforce Monitor

CareAR – Real-Time AI/AR Support

ON-PREMISE SOLUTION

CBA LiveAssist

HEAD OFFICE

YRP Center 1st Floor 5F, Hikarinooka 3-4, Yokosuka City, Kanagawa Prefecture,
239-0847, Japan
Tel: +81 46 821 3362

UNITED KINGDOM

Communication Business Avenue UK, LTD.
128 City Road, London EC1V 2NX
Tel: +44 203 907 7718

NORTH AMERICA & LATIN AMERICA

Email: info.americas@cba-gbl.com

EUROPE, MIDDLE EAST AND AFRICA

Email: info.emea@cba-gbl.com

ASIA PACIFIC

Email: info.apac@cba-gbl.com

ISO/IEC 27001:2013 Certified. Cert. No: GIJP-0161-IC | Privacy Mark
Certification Cert. No: 10824320 (04)

ISO/IEC 27001:2013 Certified. Cert. No: GIJP-0161-IC
Privacy Mark Certification Cert. No: 10824320 (04)

© 2023 Communication Business Avenue, Inc. | Privacy Policy | Terms of Service


Manage consent
23