www.salvagedata.com
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urlscan Pro
2606:4700:3108::ac42:2893
Public Scan
Submitted URL: http://www.salvagedata.com/
Effective URL: https://www.salvagedata.com/
Submission: On September 21 via manual from LU — Scanned from DE
Effective URL: https://www.salvagedata.com/
Submission: On September 21 via manual from LU — Scanned from DE
Form analysis 1 forms found in the DOM
<form class="new-steps-form-content" id="new-steps-form" onsubmit="return false;">
<div class="new-form-step-fieldset">
<div class="step-title">What's the device you have an issue with today?</div>
<div class="inner-step-container" style="opacity: 1">
<div class="devices-types-container" style="display: grid;grid-template-columns: repeat(auto-fill,minmax(279px,1fr));grid-gap: 32px;">
<label class="device-type-item pc-mac">
<input type="radio" name="device-type" value="PC/Mac">
<div id="pcmac" class="device-type-inner-label-content" onclick="nextPrev(1);chooseDevice(this.id)">
<span class="check"></span>
<div class="device-type-image-block"></div>
<div class="device-type-title">Computer/Laptop</div>
<div class="device-type-descr">Laptop, notebook, desktop, Mac, MacBook, Mini-Mac, PC, workstation, etc.</div>
</div>
</label>
<label class="device-type-item hdd">
<input type="radio" name="device-type" value="Hard Disk Drive">
<div id="hdd" class="device-type-inner-label-content" onclick="nextPrev(1);chooseDevice(this.id)">
<span class="check"></span>
<div class="device-type-image-block"></div>
<div class="device-type-title">Hard Drive</div>
<div class="device-type-descr">Hard disk drive, fixed disk, external hard drive, portable drive, etc.</div>
</div>
</label>
<label class="device-type-item ssd">
<input type="radio" name="device-type" value="SSD - Solid State Drive">
<div id="ssd" class="device-type-inner-label-content" onclick="nextPrev(1);chooseDevice(this.id)">
<span class="check"></span>
<div class="device-type-image-block"></div>
<div class="device-type-title">Solid State Drive</div>
<div class="device-type-descr">Solid-state drive, external SSD, SSHD hybrid, SATA, etc.</div>
</div>
</label>
<label class="device-type-item flash">
<input type="radio" name="device-type" value="SD Flash Drive">
<div id="flash" class="device-type-inner-label-content" onclick="nextPrev(1);chooseDevice(this.id)">
<span class="check"></span>
<div class="device-type-image-block"></div>
<div class="device-type-title">Flash/SD</div>
<div class="device-type-descr">SD card, memory card, microSD card, etc. Flash memory drive, USB pen drive, etc..</div>
</div>
</label>
<label class="device-type-item tape">
<input type="radio" name="device-type" value="Tape Drive(s)">
<div id="tape" class="device-type-inner-label-content" onclick="nextPrev(1);chooseDevice(this.id)">
<span class="check"></span>
<div class="device-type-image-block"></div>
<div class="device-type-title">Tape</div>
<div class="device-type-descr">Magnetic-tape storage, Linear Tape-Open (LTO), IBM 3592 series, etc.</div>
</div>
</label>
<label class="device-type-item raid">
<input type="radio" name="device-type" value="RAID Server Drive(s)">
<div id="raid" class="device-type-inner-label-content" onclick="nextPrev(1);chooseDevice(this.id)">
<span class="check"></span>
<div class="device-type-image-block"></div>
<div class="device-type-title">Server/Raid</div>
<div class="device-type-descr">Redundant Array of Independent Disks, servers, NAS, SAN, DAS, etc.</div>
</div>
</label>
<label class="device-type-item mobile">
<input type="radio" name="device-type" value="Mobile Phone">
<div id="mobile" class="device-type-inner-label-content" onclick="nextPrev(1);chooseDevice(this.id)">
<span class="check"></span>
<div class="device-type-image-block"></div>
<div class="device-type-title">Mobile/Tablet</div>
<div class="device-type-descr">Smartphone, tablet, e-reader, etc. Apple iOS, Android, or others.</div>
</div>
</label>
<label class="device-type-item other">
<input type="radio" name="device-type" value="Other Media">
<div id="other" class="device-type-inner-label-content" onclick="nextPrev(1);chooseDevice(this.id)">
<span class="check"></span>
<div class="device-type-image-block"></div>
<div class="device-type-title">other</div>
<div class="device-type-descr">Virtual, floppy disk, CD/DVD, etc.</div>
</div>
</label>
</div>
</div>
</div>
<div class="new-form-step-fieldset" style="display: none;">
<div class="step-title" id="second-step-title">What's seems to be the problem with your device?</div>
<div class="inner-step-container">
<div class="problems-types-container pcmac-issue" style="display: none">
<label class="problem-type-item deleted">
<input type="checkbox" value="deleted" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/delete.svg">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/delete-red.svg">
</div>
<div class="problem-type-title">Deleted data</div>
<div class="problem-type-descr">I need to recover data that has been previously deleted.</div>
</div>
</label>
<label class="problem-type-item clicking">
<input type="checkbox" value="clicking" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/click.svg">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/click-red.svg">
</div>
<div class="problem-type-title">Clicking</div>
<div class="problem-type-descr">I can hear ticking or clicking coming out of my computer.</div>
</div>
</label>
<label class="problem-type-item slow">
<input type="checkbox" value="slowReading" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/slow.svg">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/slow-red.svg">
</div>
<div class="problem-type-title">Slow reading</div>
<div class="problem-type-descr">I can see data but cannot copy or it’s very slow to copy.</div>
</div>
</label>
<label class="problem-type-item detected">
<input type="checkbox" value="notDetected" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/search.svg">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/search-red.svg">
</div>
<div class="problem-type-title">Not detected by the computer</div>
<div class="problem-type-descr">My computer does not see or recognize the device.</div>
</div>
</label>
<label class="problem-type-item power">
<input type="checkbox" value="noPower" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/power.svg">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/power-red.svg">
</div>
<div class="problem-type-title">No power</div>
<div class="problem-type-descr">My computer is not powering on or blinking the power light</div>
</div>
</label>
<label class="problem-type-item dropped">
<input type="checkbox" value="dropped" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/drop.svg">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/drop-red.svg">
</div>
<div class="problem-type-title">Dropped</div>
<div class="problem-type-descr">The device has been dropped and is no longer functioning.</div>
</div>
</label>
<label class="problem-type-item water-fire">
<input type="checkbox" value="waterFire" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/light.svg">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/light-red.svg">
</div>
<div class="problem-type-title">Water/Fire Damage</div>
<div class="problem-type-descr">My device has been damaged by water or fire.</div>
</div>
</label>
<label class="problem-type-item ransomware-malware">
<input type="checkbox" value="ransomwareMalware" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/ransomwareMalware.svg">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/ransomwareMalware-red.svg">
</div>
<div class="problem-type-title">ransomware/Malware</div>
<div class="problem-type-descr">Data has been encrypted or corrupt by threat actor.</div>
</div>
</label>
<label class="problem-type-item other">
<input type="checkbox" value="other" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/error.svg">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/error-red.svg">
</div>
<div class="problem-type-title">Unknown / Other</div>
<div class="problem-type-descr">I do not know the issue or it is not listed here.</div>
</div>
</label>
</div>
<div class="problems-types-container hdd-issue" style="display: none">
<label class="problem-type-item deleted">
<input type="checkbox" value="deleted" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/delete.svg">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/delete-red.svg">
</div>
<div class="problem-type-title">Deleted data</div>
<div class="problem-type-descr">I need to recover data that has been previously deleted.</div>
</div>
</label>
<label class="problem-type-item clicking">
<input type="checkbox" value="clicking" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/click.svg">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/click-red.svg">
</div>
<div class="problem-type-title">Clicking</div>
<div class="problem-type-descr">I can hear ticking or clicking coming out of my hard drive.</div>
</div>
</label>
<label class="problem-type-item slow">
<input type="checkbox" value="slowReading" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/slow.svg">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/slow-red.svg">
</div>
<div class="problem-type-title">Slow reading</div>
<div class="problem-type-descr">I can see data but cannot copy or it’s very slow to copy.</div>
</div>
</label>
<label class="problem-type-item detected">
<input type="checkbox" value="notDetected" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/search.svg">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/search-red.svg">
</div>
<div class="problem-type-title">Not detected by the computer</div>
<div class="problem-type-descr">My computer does not see or recognize the device.</div>
</div>
</label>
<label class="problem-type-item power">
<input type="checkbox" value="noPower" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/power.svg">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/power-red.svg">
</div>
<div class="problem-type-title">No power</div>
<div class="problem-type-descr">My hard drive does not power on. Often happens with a power surge. </div>
</div>
</label>
<label class="problem-type-item dropped">
<input type="checkbox" value="dropped" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/drop.svg">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/drop-red.svg">
</div>
<div class="problem-type-title">Dropped</div>
<div class="problem-type-descr">The device has been dropped and is no longer functioning.</div>
</div>
</label>
<label class="problem-type-item blinking">
<input type="checkbox" value="blinking" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/light.svg">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/light-red.svg">
</div>
<div class="problem-type-title">Blinking light</div>
<div class="problem-type-descr">I can see a blinking activity light that won’t stop blinking.</div>
</div>
</label>
<label class="problem-type-item buzzing-beeping">
<input type="checkbox" value="buzzing" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/buzz.svg">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/buzz-red.svg">
</div>
<div class="problem-type-title">Buzzing or Beeping</div>
<div class="problem-type-descr">I can hear buzzing or beeping coming out of my hard drive.</div>
</div>
</label>
<label class="problem-type-item water-fire">
<input type="checkbox" value="waterFire" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/water.svg">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/water-red.svg">
</div>
<div class="problem-type-title">Water/Fire Damage</div>
<div class="problem-type-descr">My device has been damaged by water or fire.</div>
</div>
</label>
<label class="problem-type-item ransomware-malware">
<input type="checkbox" value="ransomwareMalware" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/ransomwareMalware.svg">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/ransomwareMalware-red.svg">
</div>
<div class="problem-type-title">ransomware/Malware</div>
<div class="problem-type-descr">Data has been encrypted or corrupt by threat actor.</div>
</div>
</label>
<label class="problem-type-item other">
<input type="checkbox" value="other" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/error.svg">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/error-red.svg">
</div>
<div class="problem-type-title">Unknown / Other</div>
<div class="problem-type-descr">I do not know the issue or it is not listed here.</div>
</div>
</label>
</div>
<div class="problems-types-container ssd-issue" style="display: none">
<label class="problem-type-item deleted">
<input type="checkbox" value="deleted" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/delete.svg">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/delete-red.svg">
</div>
<div class="problem-type-title">Deleted data</div>
<div class="problem-type-descr">I need to recover data that has been previously deleted.</div>
</div>
</label>
<label class="problem-type-item detected">
<input type="checkbox" value="notDetected" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/search.svg">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/search-red.svg">
</div>
<div class="problem-type-title">Not detected by the computer</div>
<div class="problem-type-descr">My computer does not see or recognize the device.</div>
</div>
</label>
<label class="problem-type-item slow">
<input type="checkbox" value="slowReading" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/slow.svg">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/slow-red.svg">
</div>
<div class="problem-type-title">Slow reading</div>
<div class="problem-type-descr">I can see data but cannot copy or it’s very slow to copy.</div>
</div>
</label>
<label class="problem-type-item power">
<input type="checkbox" value="noPower" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/power.svg">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/power-red.svg">
</div>
<div class="problem-type-title">No power</div>
<div class="problem-type-descr">My SSD does not power on. Often happens with a power surge.</div>
</div>
</label>
<label class="problem-type-item blinking">
<input type="checkbox" value="blinking" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/light.svg">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/light-red.svg">
</div>
<div class="problem-type-title">Blinking light</div>
<div class="problem-type-descr">I can see a blinking activity light that won’t stop blinking.</div>
</div>
</label>
<label class="problem-type-item water-fire">
<input type="checkbox" value="waterFire" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/water.svg">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/water-red.svg">
</div>
<div class="problem-type-title">Water/Fire Damage</div>
<div class="problem-type-descr">My device has been damaged by water or fire.</div>
</div>
</label>
<label class="problem-type-item ransomware-malware">
<input type="checkbox" value="ransomwareMalware" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/ransomwareMalware.svg">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/ransomwareMalware-red.svg">
</div>
<div class="problem-type-title">ransomware/Malware</div>
<div class="problem-type-descr">Data has been encrypted or corrupt by threat actor.</div>
</div>
</label>
<label class="problem-type-item other">
<input type="checkbox" value="other" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/error.svg">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/error-red.svg">
</div>
<div class="problem-type-title">Unknown / Other</div>
<div class="problem-type-descr">I do not know the issue or it is not listed here.</div>
</div>
</label>
</div>
<div class="problems-types-container flash-issue" style="display: none">
<label class="problem-type-item deleted">
<input type="checkbox" value="deleted" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/delete.svg">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/delete-red.svg">
</div>
<div class="problem-type-title">Deleted data</div>
<div class="problem-type-descr">I need to recover data that has been previously deleted.</div>
</div>
</label>
<label class="problem-type-item detected">
<input type="checkbox" value="notDetected" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/search.svg">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/search-red.svg">
</div>
<div class="problem-type-title">Not detected by the computer</div>
<div class="problem-type-descr">My computer does not see or recognize the device.</div>
</div>
</label>
<label class="problem-type-item slow">
<input type="checkbox" value="slowReading" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/slow.svg">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/slow-red.svg">
</div>
<div class="problem-type-title">Slow reading</div>
<div class="problem-type-descr">I can see data but cannot copy or it’s very slow to copy.</div>
</div>
</label>
<label class="problem-type-item cracked">
<input type="checkbox" value="cracked" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/crack.svg">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/crack-red.svg">
</div>
<div class="problem-type-title">Cracked or Broken</div>
<div class="problem-type-descr">The device has been physically damaged.</div>
</div>
</label>
<label class="problem-type-item blinking">
<input type="checkbox" value="blinking" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/light.svg">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/light-red.svg">
</div>
<div class="problem-type-title">Blinking light</div>
<div class="problem-type-descr">I can see a blinking activity light that won’t stop blinking.</div>
</div>
</label>
<label class="problem-type-item water-fire">
<input type="checkbox" value="waterFire" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/water.svg">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/water-red.svg">
</div>
<div class="problem-type-title">Water/Fire Damage</div>
<div class="problem-type-descr">My device has been damaged by water or fire.</div>
</div>
</label>
<label class="problem-type-item ransomware-malware">
<input type="checkbox" value="ransomwareMalware" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/ransomwareMalware.svg">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/ransomwareMalware-red.svg">
</div>
<div class="problem-type-title">ransomware/Malware</div>
<div class="problem-type-descr">Data has been encrypted or corrupt by threat actor.</div>
</div>
</label>
<label class="problem-type-item other">
<input type="checkbox" value="other" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/error.svg">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/error-red.svg">
</div>
<div class="problem-type-title">Unknown / Other</div>
<div class="problem-type-descr">I do not know the issue or it is not listed here.</div>
</div>
</label>
</div>
<div class="problems-types-container tape-issue" style="display: none">
<label class="problem-type-item data-migration">
<input type="checkbox" value="dataMigration" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/migrate-icon-white.svg">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/migrate-icon-red.svg">
</div>
<div class="problem-type-title">Data migration</div>
<div class="problem-type-descr">Migrate data from legacy storage system or IT provider</div>
</div>
</label>
<label class="problem-type-item water-fire">
<input type="checkbox" value="waterFire" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/water.svg">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/water-red.svg">
</div>
<div class="problem-type-title">Water/Fire Damage</div>
<div class="problem-type-descr">My device has been damaged by water or fire.</div>
</div>
</label>
<label class="problem-type-item unreadable">
<input type="checkbox" value="unreadable" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/inaccessible.svg">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/inaccessible-red.svg">
</div>
<div class="problem-type-title">Unreadable</div>
<div class="problem-type-descr">My device can be accessed but data is not readable or corrupt.</div>
</div>
</label>
<label class="problem-type-item ransomware-malware">
<input type="checkbox" value="ransomwareMalware" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/ransomwareMalware.svg">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/ransomwareMalware-red.svg">
</div>
<div class="problem-type-title">ransomware/Malware</div>
<div class="problem-type-descr">Data has been encrypted or corrupt by threat actor.</div>
</div>
</label>
<label class="problem-type-item other">
<input type="checkbox" value="other" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/error.svg">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/error-red.svg">
</div>
<div class="problem-type-title">Unknown / Other</div>
<div class="problem-type-descr">I do not know the issue or it is not listed here.</div>
</div>
</label>
</div>
<div class="problems-types-container raid-issue" style="display: none">
<label class="problem-type-item deleted">
<input type="checkbox" value="deleted" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/delete.svg">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/delete-red.svg">
</div>
<div class="problem-type-title">Deleted data</div>
<div class="problem-type-descr">I need to recover data that has been previously deleted.</div>
</div>
</label>
<label class="problem-type-item unsuccessful-rebuild">
<input type="checkbox" value="rebuild" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/group-13-copy.svg">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/rebuild-red.svg">
</div>
<div class="problem-type-title">Unsuccessful Rebuild</div>
<div class="problem-type-descr">A rebuild has been attempted but not successful.</div>
</div>
</label>
<label class="problem-type-item degraded-mode">
<input type="checkbox" value="degradedMode" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/degraded.svg">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/degraded-red.svg">
</div>
<div class="problem-type-title">Degraded mode</div>
<div class="problem-type-descr">RAID or server is functioning in a degraded mode.</div>
</div>
</label>
<label class="problem-type-item inaccessible-volume">
<input type="checkbox" value="inaccessible" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/inaccessible.svg">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/inaccessible-red.svg">
</div>
<div class="problem-type-title">Inaccessible Volume</div>
<div class="problem-type-descr">Volume is detected but cannot be accessed.</div>
</div>
</label>
<label class="problem-type-item slow">
<input type="checkbox" value="slowReading" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/slow.svg">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/slow-red.svg">
</div>
<div class="problem-type-title">Slow reading</div>
<div class="problem-type-descr">I can see data but cannot copy or it’s very slow to copy.</div>
</div>
</label>
<label class="problem-type-item disk-down">
<input type="checkbox" value="diskDown" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/disk-down.svg">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/disk-down-red.svg">
</div>
<div class="problem-type-title">Disks Down</div>
<div class="problem-type-descr">Degraded disks are reported and unable to initialize volumes.</div>
</div>
</label>
<label class="problem-type-item corrupt-data">
<input type="checkbox" value="corrupt" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/corrupt.svg">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/corrupt-red.svg">
</div>
<div class="problem-type-title">Corrupt data</div>
<div class="problem-type-descr">Data can be accessed but is unopenable or corrupt.</div>
</div>
</label>
<label class="problem-type-item water-fire">
<input type="checkbox" value="waterFire" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/water.svg">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/water-red.svg">
</div>
<div class="problem-type-title">Water/Fire Damage</div>
<div class="problem-type-descr">My device has been damaged by water or fire.</div>
</div>
</label>
<label class="problem-type-item ransomware-malware">
<input type="checkbox" value="ransomwareMalware" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/ransomwareMalware.svg">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/ransomwareMalware-red.svg">
</div>
<div class="problem-type-title">ransomware/Malware</div>
<div class="problem-type-descr">Data has been encrypted or corrupt by threat actor.</div>
</div>
</label>
<label class="problem-type-item other">
<input type="checkbox" value="other" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/error.svg">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/error-red.svg">
</div>
<div class="problem-type-title">Unknown / Other</div>
<div class="problem-type-descr">I do not know the issue or it is not listed here.</div>
</div>
</label>
</div>
<div class="problems-types-container mobile-issue" style="display: none">
<label class="problem-type-item deleted">
<input type="checkbox" value="deleted" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/delete.svg">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/delete-red.svg">
</div>
<div class="problem-type-title">Deleted data</div>
<div class="problem-type-descr">I need to recover data that has been previously deleted.</div>
</div>
</label>
<label class="problem-type-item factory-reset">
<input type="checkbox" value="factoryReset" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/reset.svg">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/reset-red.svg">
</div>
<div class="problem-type-title">Factory Reset</div>
<div class="problem-type-descr">I’ve reset my mobile device through Settings.</div>
</div>
</label>
<label class="problem-type-item error-14">
<input type="checkbox" value="error_14" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/e-14.svg">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/e-14-red.svg">
</div>
<div class="problem-type-title">Error 14</div>
<div class="problem-type-descr">When attempting to restore from backup, I see Error 14.</div>
</div>
</label>
<label class="problem-type-item physical-damage">
<input type="checkbox" value="cracked" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/drop.svg">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/drop-red.svg">
</div>
<div class="problem-type-title">Physical Damage</div>
<div class="problem-type-descr">The device has been dropped or physically damaged.</div>
</div>
</label>
<label class="problem-type-item power">
<input type="checkbox" value="noPower" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/power.svg">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/power-red.svg">
</div>
<div class="problem-type-title">No power</div>
<div class="problem-type-descr">My device does not power on even after being charged.</div>
</div>
</label>
<label class="problem-type-item water-fire">
<input type="checkbox" value="Water-Fire" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/water.svg">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/water-red.svg">
</div>
<div class="problem-type-title">Water/Fire Damage</div>
<div class="problem-type-descr">My device has been damaged by water or fire.</div>
</div>
</label>
<label class="problem-type-item ransomware-malware">
<input type="checkbox" value="ransomwareMalware" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/ransomwareMalware.svg">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/ransomwareMalware-red.svg">
</div>
<div class="problem-type-title">ransomware/Malware</div>
<div class="problem-type-descr">Data has been encrypted or corrupt by threat actor.</div>
</div>
</label>
<label class="problem-type-item other">
<input type="checkbox" value="other" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/error.svg">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/error-red.svg">
</div>
<div class="problem-type-title">Unknown / Other</div>
<div class="problem-type-descr">I do not know the issue or it is not listed here.</div>
</div>
</label>
<label class="problem-type-item unlock">
<input type="checkbox" value="lockedPhone" class="problem-input">
<div id="unlock" class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/lock.svg">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/lock-red.svg">
</div>
<div class="problem-type-title">LOCKED PHONE</div>
<div class="problem-type-descr">I lost or forgot PIN Code and need phone unlocked</div>
</div>
</label>
</div>
<div class="problems-types-container other-issue" style="display: none">
<label class="problem-type-item deleted">
<input type="checkbox" value="deleted" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/delete.svg">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/delete-red.svg">
</div>
<div class="problem-type-title">Deleted data</div>
<div class="problem-type-descr">I need to recover data that has been previously deleted.</div>
</div>
</label>
<label class="problem-type-item formatted-reset">
<input type="checkbox" value="factoryReset" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/format.svg">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/format-red.svg">
</div>
<div class="problem-type-title">Formatted or Reset</div>
<div class="problem-type-descr">I have done a factory reset or formatted my device.</div>
</div>
</label>
<label class="problem-type-item slow">
<input type="checkbox" value="slowReading" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/slow.svg">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/slow-red.svg">
</div>
<div class="problem-type-title">Slow reading</div>
<div class="problem-type-descr">I can see data but cannot copy or it’s very slow to copy.</div>
</div>
</label>
<label class="problem-type-item unreadable">
<input type="checkbox" value="unreadable" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/inaccessible.svg">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/inaccessible-red.svg">
</div>
<div class="problem-type-title">Unreadable</div>
<div class="problem-type-descr">My device can be accessed but data is not readable or corrupt.</div>
</div>
</label>
<label class="problem-type-item water-fire">
<input type="checkbox" value="waterFire" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/water.svg">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/water-red.svg">
</div>
<div class="problem-type-title">Water/Fire Damage</div>
<div class="problem-type-descr">My device has been damaged by water or fire.</div>
</div>
</label>
<label class="problem-type-item data-migration">
<input type="checkbox" value="dataMigration" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/migrate-icon-white.svg">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/migrate-icon-red.svg">
</div>
<div class="problem-type-title">Data migration</div>
<div class="problem-type-descr">Migrate data from legacy storage system or IT provider</div>
</div>
</label>
<label class="problem-type-item ransomware-malware">
<input type="checkbox" value="ransomwareMalware" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/ransomwareMalware.svg">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/ransomwareMalware-red.svg">
</div>
<div class="problem-type-title">ransomware/Malware</div>
<div class="problem-type-descr">Data has been encrypted or corrupt by threat actor.</div>
</div>
</label>
<label class="problem-type-item other">
<input type="checkbox" value="other" class="problem-input">
<div class="problem-type-inner-label-content">
<span class="check"></span>
<div class="problem-type-image-block">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/error.svg">
<img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/error-red.svg">
</div>
<div class="problem-type-title">Unknown / Other</div>
<div class="problem-type-descr">I do not know the issue or it is not listed here.</div>
</div>
</label>
</div>
</div>
</div>
<div class="new-form-step-fieldset" style="display: none;">
<div class="step-title">Ok, tell us a bit more of what happened...</div>
<div class="inner-step-container">
<div class="model-number-container resell-shipping">
<div class="name-and-email-container">
<div class="label-field-block">
<label for="tape_technology">Technology Type</label>
<select name="tape_technology" id="tape_technology" class="settings-select">
<option value="LTO (Linear Tape-Open)">LTO (Linear Tape-Open)</option>
<option value="DLT (Digital Linear Tape)">DLT (Digital Linear Tape)</option>
<option value="QIC (Quarter-inch cartridge)">QIC (Quarter-inch cartridge)</option>
<option value="DAT (Digital Audio Tape)">DAT (Digital Audio Tape)</option>
<option value="DDS (Digital Data Storage)">DDS (Digital Data Storage)</option>
<option value="Optical (Blue-ray, CD, DVD, etc.)">Optical (Blue-ray, CD, DVD, etc.)</option>
</select>
</div>
<div class="label-field-block">
<label for="tape_generation">Generation</label>
<select name="tape_generation" id="tape_generation" class="settings-select">
<option value="LTO-1">LTO-1</option>
<option value="LTO-2">LTO-2</option>
<option value="LTO-3">LTO-3</option>
<option value="LTO-4">LTO-4</option>
<option value="LTO-5">LTO-5</option>
<option value="LTO-6">LTO-6</option>
<option value="LTO-7">LTO-7</option>
<option value="LTO-7 (M8)">LTO-7 (M8)</option>
<option value="LTO-8">LTO-8</option>
<option value="LTO-9">LTO-9</option>
<option value="LTO-10">LTO-10</option>
<option value="LTO-11">LTO-11</option>
<option value="LTO-12">LTO-12</option>
</select>
</div>
<div class="label-field-block">
<label for="tape_backup">Backup Management System</label>
<select name="tape_backup" id="tape_backup" class="settings-select">
<option value="BackupExec">BackupExec</option>
<option value="NetBackup">NetBackup</option>
<option value="Commvault">Commvault</option>
<option value="NTBackup">NTBackup</option>
<option value="Arcserve">Arcserve</option>
<option value="NovaStore">NovaStore</option>
<option value="Retrospect">Retrospect</option>
<option value="Veeam Backup and Replication">Veeam Backup and Replication</option>
<option value="Yosemite Server Backup">Yosemite Server Backup</option>
<option value="Unix TAR">Unix TAR</option>
<option value="Other/Unknown">Other/Unknown</option>
</select>
</div>
<div class="label-field-block">
<label for="tape_amount">How many tapes?</label>
<input type="number" name="tape_amount" id="tape_amount" min="1" max="1000">
</div>
<div class="label-field-block">
<label for="tape_amount_d">Any damaged tapes?</label>
<input type="number" name="tape_amount_d" id="tape_amount_d" min="1" max="100">
</div>
<div class="extra-option tapes">
<label for="tape_encryption">
<input type="checkbox" name="tape_encryption" id="tape_encryption">
<span class="checkmark"></span>
<span class="descr">Encryption</span>
</label>
</div>
</div>
</div>
</div>
</div>
<div class="new-form-step-fieldset" style="display: none;">
<div class="step-title">Ok, tell us a bit more of what happened...</div>
<div class="inner-step-container">
<div class="tell-more-container">
<textarea placeholder="Problem Details (optional)" id="tell-more-textarea" name="tellMoreTextarea"></textarea>
</div>
</div>
</div>
<div class="new-form-step-fieldset" style="display: none;">
<div class="step-title">Enter your address to find a closest lab</div>
<div class="inner-step-container">
<div class="model-number-container address">
<div class="usa-address">
<input type="text" placeholder="1 Broadway Ave, New York, NY 10001" id="new-form-address" name="newFormAddressField">
<div class="address-loader" style="display: none">
<div class="lds-ring">
<div></div>
<div></div>
<div></div>
<div></div>
</div>
</div>
<div class="no-match" style="display: none"> No match </div>
<label id="new-form-address-error" class="error message-validate-address" for="new-form-address"></label>
</div>
<div class="google-address">
<input type="text" id="address_autocomplete" autocomplete="off" placeholder="Please, enter your address...">
<label id="new-form-address-error" class="error message-validate-address" for="address_autocomplete"></label>
</div>
<div id="skip_for_remote" class="skip_for_remote" onclick="nextPrev('skipForRemote')">Skip this step for remote recovery</div>
</div>
</div>
</div>
<div class="new-form-step-fieldset" style="display: none;">
<div class="step-title">... alright thanks for this info. Now we'll ask for a bit of additional info to prep you an estimate.</div>
<div class="inner-step-container">
<div class="model-number-container">
<div class="name-and-email-container">
<input type="text" id="full-name" placeholder="What's your full name?" name="fullName">
<div class="email-or-phone">
<input id="form-phone-field" type="text" placeholder="Your phone number *" name="formPhoneField">
<input id="form-email-field" type="email" placeholder="Your email *" name="formEmailField">
</div>
</div>
</div>
</div>
</div>
<div class="new-form-step-fieldset payment-fieldset" style="display: none;">
<div class="step-title">Payment</div>
<div class="inner-step-container">
<div class="payment-locked-phone">
<p>Your device has to be sent to our lab for unlocking. The phone will not be reset and <strong>all data will remain</strong>. After unlocking, we will return your phone back to you with the PIN code recovered. The payment is due upfront and
guarantees result. All phone can be unlocked, but as assurance, if the phone will not be unlocked, your payment will be <strong>promptly refunded</strong>. Next step will be for you to fill out a contract we send you via DocuSign and then
use the provided FedEx Overnight label to ship the device in to our lab.</p>
<div class="choose-payment">
<div class="device-type-title">Choose speed</div>
<label for="firstPayment">
<input type="radio" id="firstPayment" name="payment" value="2000" checked="">
<span class="checkmark"></span>
<span class="descr">$2000 - 10 days</span>
</label>
<label for="secondPayment">
<input type="radio" id="secondPayment" name="payment" value="3000">
<span class="checkmark"></span>
<span class="descr">$3000 - 24-48 hours</span>
</label>
</div>
<div class="extra-option">
<div class="device-type-title">Extra option</div>
<label for="extraChoose">
<input type="checkbox" id="extraChoose" name="extra" value="1200">
<span class="checkmark"></span>
<span class="descr">$1200 - Digital Forensics Report and Data Recovery</span>
</label>
</div>
<div class="payment-error" style="display: none">Failed to make payment.</div>
<div class="payment">
<div class="payment-form">
<div class="payment-method">
<h2>Choose your payment method</h2>
<div class="pm-item bankTransfer">
<input id="mpp" type="radio" name="paymentMethod" value="bank" class="payment-method-choose">
<label class="pm-label" for="mpp">
<div class="pm-text">
<h5>Bank Transfer</h5>
<p>Safe money transfer using your bank account.</p>
</div>
</label>
</div>
<div class="pm-item creditCard">
<input id="mcc" type="radio" name="paymentMethod" value="creditcard" class="payment-method-choose" checked="checked">
<label class="pm-label" for="mcc">
<div class="pm-text">
<h5>Credit Card</h5>
<p>Safe money transfer using your bank account. Safe payment online. Credit card needed. Visa, Maestro, Discover, American Express</p>
</div>
<div class="pm-thumb"><img
src="data:image/png;base64,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">
</div>
<div class="pm-thumb"><img
src="data:image/png;base64,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">
</div>
</label>
</div>
</div>
<div class="payment-tabs">
<a class="active" href="javascript:void(0);">Payment Step</a>
<a href="javascript:void(0);">Billing address</a>
</div>
<div class="card-payment payment-input">
<div class="bank-payment-info">
<div class="row">
<div class="col col-lg-6 form-group">
<label>Bank Account Number<span class="required"> *</span></label>
<input type="text" class="form-control" id="bAccNumber" name="bAccNumber" placeholder="Bank Account Number" aria-invalid="false" tabindex="12" list="bank_list">
<datalist id="bank_list"></datalist>
</div>
<div class="col col-lg-6 form-group bank-watch-blocks">
<label>ABA Routing Number<span class="required"> *</span></label>
<input type="text" value="" class="form-control" name="routNumber" placeholder="ABA Routing Number" tabindex="11">
</div>
<div class="col col-lg-6 form-group bank-watch-blocks">
<label>Bank Name<span class="required"> *</span></label>
<input type="text" class="form-control" id="BankName" name="bName" placeholder="Bank Name" tabindex="13">
</div>
<div class="col col-lg-6 form-group bank-watch-blocks">
<label for="BankNameOnAccount">Name on Bank Account<span class="required"> *</span></label>
<input type="text" class="form-control" id="BankNameOnAccount" name="bNameAcc" placeholder="John Doe" tabindex="14">
</div>
</div>
</div>
<div class="card-payment-info">
<div class="ssn-info" style="display: none">
<div class="form-group">
<label for="ssn">Social Security Number</label>
<input class="form-control error" id="ssn" type="text" name="ssn" placeholder="123-45-6789"><label id="cccode-error" class="error" for="ssn">Required field</label>
</div>
<div class="form-group" style="display: flex; margin-bottom: 0px !important;">
<div class="col col-lg-4 form-group half pr-3" style="padding-left: 0px">
<label for="ssnname">Legal First Name</label>
<input class="form-control error" id="ssn-name" type="text" name="ssnname"><label id="cccode-error" class="error" for="ssnname">Required field</label>
</div>
<div class="col col-lg-4 form-group half pl-3" style="padding-right: 0px">
<label for="ssnsurname">Legal Last Name</label>
<input class="form-control error" id="ssn-surname" type="text" name="ssnsurname"><label id="cccode-error" class="error" for="ssnsurname">Required field</label>
</div>
<div class="col col-lg-4 form-group half pl-3" style="padding-right: 0px">
<label for="ssnmiddle">Legal Middle Name</label>
<input class="form-control error" id="ssn-middle" type="text" name="ssnmiddle">
</div>
</div>
<div class="form-group">
<label for="ssn">Date of Birth</label>
<input class="form-control error" id="ssn-date" type="date" name="ssndate" placeholder="" aria-invalid="true">
<label id="cccode-error" class="error" for="ssn-date" style="">Required Field</label>
</div>
</div>
<div class="form-group">
<label for="ccnum">Credit Card Number</label>
<input class="form-control " id="ccnum" type="text" name="ccnum" placeholder="4542993192922293" list="creditcards_list">
<datalist id="creditcards_list"></datalist>
</div>
<div class="row card-block-info">
<div class="col col-lg-6 form-group half pr-3">
<label for="ccmonth">Expiry Date</label>
<div class="row mx-0">
<div class="col-6 pl-0 pr-2">
<select class="form-control" id="ccmonth" name="ccmonth">
<option selected="" value="01">January</option>
<option value="02">February</option>
<option value="03">March</option>
<option value="04">April</option>
<option value="05">May</option>
<option value="06">June</option>
<option value="07">July</option>
<option value="08">August</option>
<option value="09">September</option>
<option value="10">October</option>
<option value="11">November</option>
<option value="12">December</option>
</select>
</div>
<div class="col-6 pl-2 pr-0">
<select class="form-control" id="ccyear" name="ccyear"></select>
</div>
</div>
</div>
<div class="col col-lg-6 form-group half pl-3">
<label for="cccode">CVV Code <span class="question">?</span></label>
<input class="form-control" id="cccode" type="text" name="cccode">
</div>
</div>
<div class="form-group card-block-info">
<label for="ccname">Name on Card</label>
<input class="form-control" id="ccname" type="text" name="ccname">
</div>
</div>
<div class="billing-address">
<div class="row">
<div class="col col-lg-6 billing-info-filed form-group">
<label for="firstNameBillingPayment">First Name</label>
<input id="firstNameBillingPayment" class="form-control firstNameBillingPayment" name="firstNameBillingPayment" pattern="[A-Za-z]{1,20}" placeholder="First Name">
</div>
<div class="col col-lg-6 billing-info-filed form-group">
<label for="lastNameBillingPayment">Last Name</label>
<input id="lastNameBillingPayment" class="form-control lastNameBillingPayment" name="lastNameBillingPayment" pattern="[A-Za-z]{1,20}" placeholder="Last Name">
</div>
</div>
<div class="row">
<div class="col col-lg-6 billing-info-filed form-group">
<label for="full_phone">Phone number</label>
<input type="tel" id="full_phone" class="form-control full_phone" name="full_phone" placeholder="2015555555">
</div>
<div class="col col-lg-6 billing-info-filed form-group">
<label for="companyPayment">Company name</label>
<input id="companyPayment" class="form-control companyPayment" name="companyPayment" placeholder="Company Name">
</div>
</div>
<div class="row">
<div class="col col-lg-6 billing-info-filed form-group">
<label for="countryPayment">Country</label>
<select id="countryPayment" class="form-control countryPayment" name="countryPayment"> </select>
</div>
<div class="col col-lg-6 billing-info-filed form-group">
<label for="statePayment">State *</label>
<select id="statePayment" class="form-control statePayment" name="statePayment"></select>
</div>
</div>
<div class="row">
<div class="col col-lg-6 billing-info-filed form-group">
<label for="addressPayment">Address</label>
<input id="addressPayment" class="form-control addressPayment" name="addressPayment" placeholder="Bleecker Street">
</div>
<div class="col col-lg-6 billing-info-filed form-group">
<label for="cityPayment">City</label>
<input id="cityPayment" class="form-control cityPayment" name="cityPayment" placeholder="City">
</div>
</div>
<div class="row">
<div class="col col-lg-6 billing-info-filed form-group">
<label for="suitePayment">Suite/Apt. Number</label>
<input id="suitePayment" class="form-control suitePayment" name="suitePayment" placeholder="">
</div>
<div class="col col-lg-6 billing-info-filed form-group">
<label for="zipPayment">Zip/Postal Code</label>
<input id="zipPayment" class="form-control zipPayment" name="zipPayment" minlength="5" maxlength="9" pattern="\d*" tabindex="7">
</div>
</div>
</div>
</div>
<div class="payment-actions payment-steps">
<a class="back" href="javascript:void(0);">Back</a>
<a class="next" href="javascript:void(0);">Next</a>
<a class="pay" id="pay" href="javascript:void(0);">Pay</a>
</div>
</div>
</div>
</div>
</div>
</div>
<div class="new-form-step-fieldset docusign" style="display: none;">
<div class="step-title">Sign the Waiver</div>
<div class="inner-step-container" style="text-align: center;">
<span class="loader-docusign-text">Loading next step</span>
<div class="docusign-iframe" style="width:100%; height:1000px;">
</div>
</div>
</div>
<div class="new-form-step-fieldset" style="display: none">
<div class="inner-step-container">
<div class="phone-call-overlay">
<div class="phone-call-overlay-content">
<div class="phone-call-consultant-image">
<img class="lazyload consultation-img" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-orig-src="/wp-content/plugins/dk-requesthelp-steps/img/newStepsForm/user.svg">
</div>
<div class="phone-call-info-text"> Our recovery advisor is calling from <span>800-972-3282</span> to get a few details to finish your quote. </div>
<div class="timer-and-buttons">
<div id="call-timer-button">0:30</div>
<div id="cancel-call" style="display:none;">Cancel call</div>
<div id="no-answer-buttons" style="display: none">
<button id="retry-call-btn" onclick="retryCall();">Retry call</button>
<button id="show-results-btn" onclick="hideTimer();">Show results</button>
</div>
</div>
</div>
</div>
<div class="quote-range-container" id="quote-range-container">
<div class="estimated-costs-container">
<div class="estimated-costs-item">
<div class="title">Quote range</div>
<div id="estimated-quote" class="descr">$300-$1200</div>
</div>
<div class="estimated-costs-item">
<div class="title">Success chance</div>
<div id="estimated-chance" class="descr">98.2%</div>
</div>
<div class="estimated-costs-item">
<div class="title">ETA</div>
<div class="descr">As soon as same day</div>
</div>
<div class="estimated-costs-item">
<div class="title">Evaluation</div>
<div class="descr">24-48 business hours or same-day</div>
</div>
</div>
<div class="gray-tip-container" id="estimate-text">
<span class="problem-name">Clicking</span> of <span class="device-name">HDD</span> is a complex failure that requires our engineers to work very hard. Unfortunately, without knowing the exact reason of why your <span
class="device-name">HDD</span> is <span class="problem-name">Clicking</span>, the price range is quite drastic. The good news is that we can quickly and easily determine the complete and exact cost of recovery when looking at your device.
How would you like to provide your <span class="device-name">HDD</span> to us for free evaluation?
</div>
</div>
<div class="phone-call-overlay-content">
<div class="phone-call-consultant-image">
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PROFESSIONAL DATA RECOVERY 24/7
With a 96.7% success rate, we provide certified data recovery to restore data
that has been lost, deleted, corrupted or made inaccessible due to hardware
failure, human error, malware, or other types of damage. Our 20+ years of data
recovery experience allows SalvageData experts to provide emergency data
recovery for businesses, individuals, and government entities with certified
security and privacy. No data, no charge guarantee.
We salvage data when others cannot.
24/7 Emergency Services
No Data - No Charge
Drop-off at 100+ locations
Free shipping
Emergency available
TALK TO OUR DATA RECOVERY SERVICE ADVISOR NOW
(201) 555-0123
Call me now
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24/7 Emergency Services
No Data - No Charge
Drop-off at 100+ locations
Free shipping
Emergency available
FREE DATA RECOVERY SOFTWARE
Our free data recovery software can help you recover the data in case of a
deletion or formatted storage media.
Learn more
Easy to install and start scanning
Recover data from Windows 11/10/8/7, Mac, and Linux
Recover deleted documents, pictures, videos, emails, etc.
Easy to use, simply download and start scanning
IN-LAB DATA RECOVERY
Here are just a few of the data recovery services SalvageData provides.
HARD DRIVE DATA RECOVERY
It can be external HDD, PC hard drive, or hybrids disks, our highly trained
professionals can recover it. All brands and models supported.
SOLID STATE DRIVES RECOVERY
Our experts guarantee SSD data recovery success following high security
protocols and cutting-edge tools for full data recovery.
RAID ARRAY DATA RECOVERY
Your business data is essential for its growth. Get RAID/NAS/SAN data recovery
with high security standards for all brands, in-lab, on-site or remote.
PC COMPUTER DATA RECOVERY
It can be your gamer PC or your workstation, the data on your computer is
essential. Our team can recover your desktop data.
FLASH DRIVES DATA RECOVERY
USB Flash drive data recovery is possible, no matter the type of damage, the
brand or the storage size. Get a free in-lab evaluation now.
MEMORY CARDS RECOVERY
Get your SD card recovered quickly and with quality. Data restore guaranteed
with a no data no charge policy.
RANSOMWARE RECOVERY
Ransomware is a malicious attack that encrypts your data. Our experts have
experience decrypting data and restoring it.
IPHONE DATA RECOVERY
We offer professional iPhone data recovery services. Restore your data from any
model or data loss cause.
ANDROID DATA RECOVERY
No matter the brand, the model, or the type of damage, our experts can recover
your Android data using specialized tools and following security protocols.
See All Services
HOW DATA RECOVERY WORKS
Whether it’s your business or personal files, SalvageData can rescue you from
permanent data loss. Our certified data recovery services guarantee data
security and privacy while we recover your data as quickly as possible.
EVALUATION
First, we need to access and evaluate your device at our ISO-certified
laboratory. This allows us to make an accurate diagnosis, determine if the data
recovery is possible, and send you a detailed quote. Start a case to send your
device in with a free shipping label.
REVIEW & RECOVERY
After your approval, we start recovering your data. With a 96% success rate in
data recovery, our qualified engineers can quickly and efficiently send you a
list of the recovered data for your review. We only send you the invoice after
you guarantee that we restored all the data you need.
RECEIVE DATA
Depending on the condition of your device, we can return the drive with all the
restored data back to you via secure shipping, by loading the files on a new
device, or simply sending it to you digitally. You can track every step via the
Case Tracker or SalvageData’s data recovery app.
How much does data recovery cost
Our system can instantly estimate the recovery possibility, price, and
turnaround time to recover your data. Get a free data recovery quote:
What's the device you have an issue with today?
Computer/Laptop
Laptop, notebook, desktop, Mac, MacBook, Mini-Mac, PC, workstation, etc.
Hard Drive
Hard disk drive, fixed disk, external hard drive, portable drive, etc.
Solid State Drive
Solid-state drive, external SSD, SSHD hybrid, SATA, etc.
Flash/SD
SD card, memory card, microSD card, etc. Flash memory drive, USB pen drive,
etc..
Tape
Magnetic-tape storage, Linear Tape-Open (LTO), IBM 3592 series, etc.
Server/Raid
Redundant Array of Independent Disks, servers, NAS, SAN, DAS, etc.
Mobile/Tablet
Smartphone, tablet, e-reader, etc. Apple iOS, Android, or others.
other
Virtual, floppy disk, CD/DVD, etc.
What's seems to be the problem with your device?
Deleted data
I need to recover data that has been previously deleted.
Clicking
I can hear ticking or clicking coming out of my computer.
Slow reading
I can see data but cannot copy or it’s very slow to copy.
Not detected by the computer
My computer does not see or recognize the device.
No power
My computer is not powering on or blinking the power light
Dropped
The device has been dropped and is no longer functioning.
Water/Fire Damage
My device has been damaged by water or fire.
ransomware/Malware
Data has been encrypted or corrupt by threat actor.
Unknown / Other
I do not know the issue or it is not listed here.
Deleted data
I need to recover data that has been previously deleted.
Clicking
I can hear ticking or clicking coming out of my hard drive.
Slow reading
I can see data but cannot copy or it’s very slow to copy.
Not detected by the computer
My computer does not see or recognize the device.
No power
My hard drive does not power on. Often happens with a power surge.
Dropped
The device has been dropped and is no longer functioning.
Blinking light
I can see a blinking activity light that won’t stop blinking.
Buzzing or Beeping
I can hear buzzing or beeping coming out of my hard drive.
Water/Fire Damage
My device has been damaged by water or fire.
ransomware/Malware
Data has been encrypted or corrupt by threat actor.
Unknown / Other
I do not know the issue or it is not listed here.
Deleted data
I need to recover data that has been previously deleted.
Not detected by the computer
My computer does not see or recognize the device.
Slow reading
I can see data but cannot copy or it’s very slow to copy.
No power
My SSD does not power on. Often happens with a power surge.
Blinking light
I can see a blinking activity light that won’t stop blinking.
Water/Fire Damage
My device has been damaged by water or fire.
ransomware/Malware
Data has been encrypted or corrupt by threat actor.
Unknown / Other
I do not know the issue or it is not listed here.
Deleted data
I need to recover data that has been previously deleted.
Not detected by the computer
My computer does not see or recognize the device.
Slow reading
I can see data but cannot copy or it’s very slow to copy.
Cracked or Broken
The device has been physically damaged.
Blinking light
I can see a blinking activity light that won’t stop blinking.
Water/Fire Damage
My device has been damaged by water or fire.
ransomware/Malware
Data has been encrypted or corrupt by threat actor.
Unknown / Other
I do not know the issue or it is not listed here.
Data migration
Migrate data from legacy storage system or IT provider
Water/Fire Damage
My device has been damaged by water or fire.
Unreadable
My device can be accessed but data is not readable or corrupt.
ransomware/Malware
Data has been encrypted or corrupt by threat actor.
Unknown / Other
I do not know the issue or it is not listed here.
Deleted data
I need to recover data that has been previously deleted.
Unsuccessful Rebuild
A rebuild has been attempted but not successful.
Degraded mode
RAID or server is functioning in a degraded mode.
Inaccessible Volume
Volume is detected but cannot be accessed.
Slow reading
I can see data but cannot copy or it’s very slow to copy.
Disks Down
Degraded disks are reported and unable to initialize volumes.
Corrupt data
Data can be accessed but is unopenable or corrupt.
Water/Fire Damage
My device has been damaged by water or fire.
ransomware/Malware
Data has been encrypted or corrupt by threat actor.
Unknown / Other
I do not know the issue or it is not listed here.
Deleted data
I need to recover data that has been previously deleted.
Factory Reset
I’ve reset my mobile device through Settings.
Error 14
When attempting to restore from backup, I see Error 14.
Physical Damage
The device has been dropped or physically damaged.
No power
My device does not power on even after being charged.
Water/Fire Damage
My device has been damaged by water or fire.
ransomware/Malware
Data has been encrypted or corrupt by threat actor.
Unknown / Other
I do not know the issue or it is not listed here.
LOCKED PHONE
I lost or forgot PIN Code and need phone unlocked
Deleted data
I need to recover data that has been previously deleted.
Formatted or Reset
I have done a factory reset or formatted my device.
Slow reading
I can see data but cannot copy or it’s very slow to copy.
Unreadable
My device can be accessed but data is not readable or corrupt.
Water/Fire Damage
My device has been damaged by water or fire.
Data migration
Migrate data from legacy storage system or IT provider
ransomware/Malware
Data has been encrypted or corrupt by threat actor.
Unknown / Other
I do not know the issue or it is not listed here.
Ok, tell us a bit more of what happened...
Technology Type LTO (Linear Tape-Open) DLT (Digital Linear Tape) QIC
(Quarter-inch cartridge) DAT (Digital Audio Tape) DDS (Digital Data Storage)
Optical (Blue-ray, CD, DVD, etc.)
Generation LTO-1 LTO-2 LTO-3 LTO-4 LTO-5 LTO-6 LTO-7 LTO-7 (M8) LTO-8 LTO-9
LTO-10 LTO-11 LTO-12
Backup Management System BackupExec NetBackup Commvault NTBackup Arcserve
NovaStore Retrospect Veeam Backup and Replication Yosemite Server Backup Unix
TAR Other/Unknown
How many tapes?
Any damaged tapes?
Encryption
Ok, tell us a bit more of what happened...
Enter your address to find a closest lab
No match
Skip this step for remote recovery
... alright thanks for this info. Now we'll ask for a bit of additional info to
prep you an estimate.
Payment
Your device has to be sent to our lab for unlocking. The phone will not be reset
and all data will remain. After unlocking, we will return your phone back to you
with the PIN code recovered. The payment is due upfront and guarantees result.
All phone can be unlocked, but as assurance, if the phone will not be unlocked,
your payment will be promptly refunded. Next step will be for you to fill out a
contract we send you via DocuSign and then use the provided FedEx Overnight
label to ship the device in to our lab.
Choose speed
$2000 - 10 days $3000 - 24-48 hours
Extra option
$1200 - Digital Forensics Report and Data Recovery
Failed to make payment.
CHOOSE YOUR PAYMENT METHOD
BANK TRANSFER
Safe money transfer using your bank account.
CREDIT CARD
Safe money transfer using your bank account. Safe payment online. Credit card
needed. Visa, Maestro, Discover, American Express
Payment Step Billing address
Bank Account Number *
ABA Routing Number *
Bank Name *
Name on Bank Account *
Social Security Number Required field
Legal First Name Required field
Legal Last Name Required field
Legal Middle Name
Date of Birth Required Field
Credit Card Number
Expiry Date
January February March April May June July August September October November
December
CVV Code ?
Name on Card
First Name
Last Name
Phone number
Company name
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State *
Address
City
Suite/Apt. Number
Zip/Postal Code
Back Next Pay
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your quote.
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Quote range
$300-$1200
Success chance
98.2%
ETA
As soon as same day
Evaluation
24-48 business hours or same-day
Clicking of HDD is a complex failure that requires our engineers to work very
hard. Unfortunately, without knowing the exact reason of why your HDD is
Clicking, the price range is quite drastic. The good news is that we can quickly
and easily determine the complete and exact cost of recovery when looking at
your device. How would you like to provide your HDD to us for free evaluation?
Your recovery advisor
What are the next steps?
We would need to get your device to us for a free evaluation to determine
recoverability and to provide you with an exact quote. You can schedule a call
with our recovery advisor to get more information or follow the steps below to
arrange media delivery.
Or click to choose your delivery method
Free pickup
We can pickup device from you same or next business day. You would need to print
out documents and prepackage your device.
Drop-off
Are you available today for an appointment? No packaging required.
Ship it
Free shipping label provided. You would need to carefully package your device
and dropoff at nearest FedEx box.
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TRACK EACH STEP OF THE RECOVERY PROCESS
CREATE, MANAGE, AND GET UPDATES WITH THE SALVAGEDATA APP.
SalvageData knows that losing access to your data can be a stressful time,
whether its personal or business data. This is why we created the SalvageData
App, so you can track every new data recovery case straight from your phone. It
also allows you to message your case representative, who can quickly answer any
questions you may have.
The App is available on the Apple Store and Google Play.
Free data recovery analysis and quote 24/71.800.972.3282
Start a case
TESTIMONIALS
Trusted by companies and organizations in every industry. SalvageData Recovery
Services has successfully recovered critical data for over 25.000 businesses,
from small and mid-size enterprises (SME) to government agencies and non-profit
health organizations. Read some of our success stories in our reviews.
Read more reviews
DATA RECOVERY FAQ
Learn the data recovery solution, cost, process, and security measures for
complete data recovery.
HOW MUCH DO DATA RECOVERY SERVICES COST?
How much do data recovery services cost?
The cost of data recovery varies according to the type and level of damage, as
well as the urgency in the turnaround time. You can expect a cost of $300-$1000
for more minor fixes and $1100-$1900 for more major incidents such as disk
crashes or water damage.
Before any data is recovered we send a detailed quote for the recovery service.
To best determine how much your data recovery will be, your device will need to
be analyzed in the lab beforehand. Start a case in order to request an estimate.
IS THE SERVICE SECURE AND RELIABLE?
Is the service secure and reliable?
Our SSAE 16 SOC3 TYPE III certification is paired with a strict chain-of-command
protocol for all data. This means your data is safe, secure, and kept
confidential. We are also a trusted data recovery provider for government
agencies and healthcare providers since we are also GSA and HIPAA-compliant.
Also, when the recovery requires our technicians to physically open the hard
drive, we use our certified ISO-5 cleanroom.
HOW LONG IS THE DATA RECOVERY PROCESS?
How long is the data recovery process?
SalvageData offers three recovery options so you can choose between different
turnaround times and economical options:
* Emergency: time critical recovery with 24/7 assistance year-round, including
weekends and holidays. We start the recovery process as soon as we receive
the drive at our lab.
* Standard: 5-7 business days. Fastest turnaround time during business hours,
Monday through Friday.
* Eco: 10-15 business days. Best value for when the data isn’t critical for
day-to-day operations, available Monday through Friday and completed during
normal business hours.
Disclaimer: Recovery timeframes cannot be guaranteed and serve only as an
estimate. Several factors may affect the time it takes for the complete data
recovery process, including the service option selected, the complexity of the
case, etc. Take advantage of SalvageData's advanced Case Tracker Portal to check
your data recovery case in real time.
DOES THE SERVICE GUARANTEE A SUCCESSFUL RECOVERY?
Does the service guarantee a successful recovery?
SalvageData prides itself on maintaining a 96% successful recovery rate,
however, some types of damage do result in data becoming unrecoverable.
In those cases, SalvageData has a No Data, No Charge policy. This means that in
the unlikely event that we can’t recover your data, we don’t charge you for the
worked hours and equipment used.
Check out some of our successful recovery stories.
DOES THE RECOVERY SERVICE AFFECT MY DEVICE’S WARRANTY?
Does the recovery service affect my device’s warranty?
No. SalvageData complies with the data recovery industry standards and that of
all manufacturers. We’re a trusted partner for Microsoft and Apple. Our data
recovery service does not void the original warranty of a device.
Since 2003, SalvageData has recovered data from any type of data storage device,
of any brand. We can safely recover data from systems and brands like Apple,
Asustor, Dell, Fujitsu, G-technology, Hitachi, HP, IBM, Intel, Kingston, Kioxia,
Lenovo, Lexar, Maxtor, Microsoft, OCZ, PNY, Samsung, Sandisk, Seagate, Sony,
Symantec, Toshiba, VMware, Western Digital, and more.
LEARN MORE ON OUR BLOG
Complete guides, solutions, and comparisons on all data storage devices.
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All Blog Categories, Ransomware
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WHAT ARE INSIDER THREATS: DEFINITION, EXAMPLES & PREVENTION
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* SSAE SOC TYPE III Security
* GSA government contractor
* DD2345 Certified by JCP
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RECOVERY FOR
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* Small business recovery
* Enterprise data recovery
* IT solutions providers
* Government data recovery
* Healthcare HIPAA data recovery
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