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Text Content

Amazon High Volume Hiring


EXPLORE AMAZON JOBS

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If you have questions related to Warehouse, Shopper, Driver, or Air jobs in the
United States or Canada, please check out our FAQs first here:
https://hiring.amazon.com/faq

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CUSTOMER SERVICE ASSOCIATE ENGLISH COLOMBIA - VIRTUAL WORK FROM HOME 40 HRS

Job ID: 230100440 |



Work from home with Amazon Customer Service!

Role: Customer Service Associate
Job Type: Full time, permanent contract
Location: Work from home in Colombia
Monthly Pay Rate :  $2.300.000 COP

Our mission at Amazon is to be Earth’s most customer-centric company, and our
award-winning Customer Service team is a key part of achieving that goal. Doing
our best for our customers is where we get our energy, and that’s why you’ll
find we approach things differently here. You won’t be asked to read from a
script or learn dialogue by heart. Instead we’ll provide you with the expert
training to problem solve for our customers. You’ll bring your unique
personality to every customer conversation and deliver the exceptional support
experience our customers love.


What will you do as a Customer Service Associate?
As an Amazon Customer Service Associate, you have a very clear purpose: to
prevent issues, solve queries, and delight our customers. You’ll be the first
point of contact for U.S. based Bilingual (English/Spanish) customers by
answering their requests through phone, chat and/or email – this includes
everything from order, delivery, and product questions to payment matters and
website guidance. Our Customer Service Associates use a variety of tools to
navigate, research, and review solutions, and communicate effectively with
internal and external customers and Amazon business partners.  You will also be
responsible for gathering intelligence to prevent any potential issues that may
impact customer experience and delivery performance.

What are your hours?
This role requires working variable hours to match when customers need us
most. You will work day/late shifts and your work week is minimum 40 hours, for
example: 5x8hrs In order to match our customer demand, we schedule based on a
variety of different shift patterns operating within 24 hours Monday to Sunday.
You may be required to work national holidays and will be compensated
accordingly.  You will learn more about your exact schedule closer to your start
date.

What benefits will you receive?
One of the great things about joining Amazon’s Customer Service team is that you
don’t need past experience in customer service. You’ll receive training and be
provided with a complete equipment package when you join. Additionally, we offer
a number of benefits, including:
 * Private Medical insurance
 * Private Dental insurance
 * Life and Accidental Death & Disability Insurance
 * Employee Assistance Program (EAP)
 * Amazon employee discount
 * Career Development Programs
 * Lifestyle benefits and retail discounts through our Amazon Extras program
 * Expert training and ongoing opportunities to learn more and develop your
   skills


If this role sounds like it’s for you, then click on the link below to start the
application process!
You’ll need to allow 1-2 hours to complete the full application, including
assessments which will evaluate your suitability for the role. You will have the
option to save your application during the process and return to it if
necessary. We recommend using a laptop/desktop computer in order to get the best
experience.

If successful, we will contact you about next steps!

Amazon is an equal opportunities employer. We believe passionately that
employing a diverse workforce is central to our success. We make recruiting
decisions based on your experience and skills. We value your passion to
discover, invent, simplify and build.

Protecting your privacy and the security of your data is a longstanding top
priority for Amazon. Please consult our Privacy Notice to know more about how we
collect, use and transfer the personal data of our candidates.
 





What qualifications do we need from you?
 * Minimum age: 18 years old
 * Have the right to work in Colombia
 * Strong communication skills in English and Spanish (both written and oral
   fluency) English level 85% or above.
 * Proficient computer skills
 * The availability to work varying shifts from Monday to Sunday within the
   operating hours of 06 am to 11 pm
 * You'll need a quiet, distraction free work space within a dedicated office
   space with a desk and chair
 * From a technical perspective, a minimum of High-Speed Internet (10 MGB
   download / 3MBG upload or better broadband connection speed using a hard-wire
   ethernet internet connection (no WIFI).

What strengths will you bring?
 * Hard-working, articulate, and detail-oriented
 * Friendly and customer-focused in every situation
 * Ability to learn quickly and embrace change
 * Comfortable multi-tasking in a high-energy environment.






Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female /
Disability / Veteran / Gender Identity / Sexual Orientation.

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© 2001 - 2023,  Amazon.com, Inc. or its affiliates
Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female /
Disability / Veteran / Gender Identity / Sexual Orientation.