www.bettertrucks.com Open in urlscan Pro
2606:2c40::c73c:67e3  Public Scan

Submitted URL: https://u26178857.ct.sendgrid.net/ls/click?upn=OgBGGGDYoexDQmLyUL9KV2s28C54u0wY2Qp1f-2B-2Br96lBf9iiqqaJ2e-2FQeiubgKPJaZcMf0TdKbIGY...
Effective URL: https://www.bettertrucks.com/privacy-policy/
Submission: On May 03 via api from US — Scanned from DE

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Text Content

BETTER TRUCKS


 * OUR OFFERING
 * THE DIFFERENCE
 * OUR CUSTOMERS
 * FREIGHT
   
   * Freight Solutions
   * Become a Carrier
 * COMPANY
   
   * Our Coverage
   * Resource Center
   * Join Us
   * About Us
 * SUPPORT
 * CONTACT US

+1 (937) 303-7751


BETTER TRUCKS PRIVACY POLICY


SCOPE

This privacy policy covers how Better Trucks treats personal information that we
collect and receive via this website, portals accessed through or associated
with this website, or other associated links maintained by Better Trucks.
Personal information is identifiable information about an individual, e.g. a
name, address, email address, phone number, or payment information and includes
information related to past use of Better Trucks services. We may obtain
personal information in connection with various activities such as (i) your use
of our website, portals, associated links and applications, (ii) shipping
activities, including delivery and pickup of shipments, and (iii) requests to
track shipments or answer questions.

This privacy policy does not apply to information that is or becomes publicly
available, e.g. listed in online directories, which relates to the practices of
companies that Better Trucks does not own or control, or regarding actions of
individuals that Better Trucks does not employ or manage.


INFORMATION COLLECTION GENERAL


GENERAL COLLECTION

Better Trucks collects personal information when (i) a Better Trucks account is
set up, (ii) you register as a user of Better Trucks’ services, (iii) Better
Trucks services are used, (iv) you register to receive job information on Better
Trucks’ Careers page or by using other links maintained by Better Trucks, (v)
you provide information to inquire about driving for Better Trucks on our
Drivers page or using other links maintained by Better Trucks, (vi) you access a
Better Trucks portal, (vii) when you enter orders, (viii) when you track orders,
and (ix) you enter Better Trucks promotions or respond to surveys.

The types of personal information we may obtain include:

 * Individual and business contact information (such as name, physical address,
   email address, and telephone or fax number)
 * Shipping information (such as (i) customers name, physical address, email
   address and telephone number), (ii) Better Trucks account number, and (iii)
   information given to us that helps us access locations to which we provide
   service
 * Names, email addresses and telephone numbers of others to whom we are asked
   to send information
 * Username, password and other credentials used to access our products and
   services
 * Other personal information that may be provided to us by you
 * When we pick up or deliver a shipment, we may obtain location data about you
   and yourcustomers


DEVICE AND MOBILE APP[S] INFORMATION

We collect information about your computer, phone, tablet or other devices when
you access our website or use our services, including connection type, operating
system, browser type, IP address, device identifiers. You can disable the
collection of much of this information through the settings of your device or
through your operating system.

If you visit our website and associated links and portals using a mobile device,
we may also collect the geographic location of your mobile device if you use
certain features of our apps.


USE OF INFORMATION

Better Trucks uses personal information for the following general purposes: (i)
pick up, deliver and track shipments, (ii) process and collect payments, (iii)
provide customer support and respond to and communicate with you about your
requests, inquiries, questions and comments, (iv) establish and manage your
account, (v) review job and engagement inquiries, (vii) for users with portal
access, interact with you in a capacity as dictated by your user status, and
(viii) communicate about, and administer your participation in, special events,
programs, surveys, contests, sweepstakes, and other offers or promotions,
including sending you our newsletter.


IN ADDITION, WE ALSO MAY:

 * Send information to your contacts if you ask us to do so
 * Process claims we receive in connection with our services
 * Operate, evaluate and improve our business
 * Perform data analyses
 * Protect against, identify and prevent fraud and other criminal activity,
   claims and other liabilities
 * Comply with applicable legal requirements and our policiesABOUT BETTER TRUCKS
   PHOTO ON DELIVERY
   Better Trucks may take a photo on delivery when a package is left unattended.
   The photo will focus on the placement of the package and immediately
   disappears from the driver’s device. Capturing delivery photos is intended to
   help customers see that their package was safely delivered and where. We may
   use also delivery photos to verify delivery location, audit for quality
   purposes, or troubleshoot what happened to a package.

If a photo on delivery is captured, it will show up when you track a package
from Better Trucks.com.


INFORMATION SHARING AND DISCLOSURE

Better Trucks does not rent, sell, or share personal information about you with
other individuals or nonaffiliated companies, except to the extent necessary to
provide the services you’ve requested, when we have your permission, or under
the following circumstances:

 * We respond to subpoenas, court orders, or legal process, or to establish or
   exercise our legal rights or defend against legal claims;
 * We believe it is necessary to share information in order to investigate,
   prevent, or take action regarding illegal activities, suspected fraud,
   situations involving potential threats to the physical safety of any person,
   violations of Better Trucks’s terms of use, or as otherwise required by
   law.We may transfer information about you if Better Trucks is acquired by or
   merged with another company, including in the event of a reorganization,
   liquidation or dissolution. In this event, Better Trucks will notify you
   before information about you is transferred and becomes subject to a
   different privacy policy.


HOW WE STORE AND SECURE YOUR INFORMATION

We use data hosting service providers in the United States to host the
information we collect, and we use technical measures to secure your data.

We will undertake reasonable steps to protect all information, from unauthorized
or accidental access, disclosure, misuse or processing, or from alteration,
destruction, or loss. However, because no security measures are perfect or
impenetrable, we cannot guarantee the security of information you submit to us.

RETENTION OF YOUR INFORMATION

We may retain your questions and feedback in order to improve our services. Do
not send us any information, ideas, suggestions, proposals or comments that you
consider confidential or that you wish to be treated as confidential. If you no
longer want us to use or retain personal information you provided to us, you may
contact us at click here and request that we delete that such personal
information from our records.

Your personal information will not be stored for longer than is necessary for
which it was collected or as required under applicable retention policies or
practices, or as otherwise may be permitted or required in accordance with
applicable law.


RETENTION OF YOUR INFORMATION

We may retain your questions and feedback in order to improve our services. Do
not send us any information, ideas, suggestions, proposals or comments that you
consider confidential or that you wish to be treated as confidential. If you no
longer want us to use or retain personal information you provided to us, you may
contact us at click here and request that we delete that such personal
information from our records.

Your personal information will not be stored for longer than is necessary for
which it was collected or as required under applicable retention policies or
practices, or as otherwise may be permitted or required in accordance with
applicable law.


COOKIES

Better Trucks may set and access Better Trucks cookies on your computer. A
“cookie” is a text file that websites send to a visitor’s computer or other
Internet-connected device to uniquely identify the visitor’s browser or to store
information or settings in the browser.

Better Trucks may link certain data elements we have collected through cookies,
such as your browser information, with other information we have obtained about
you. Better Trucks also may use third-party analytics tools that collect
information about visitor traffic on our websites or apps.

Your browser may tell you how to be notified when you receive certain types of
cookies or how to restrict or disable certain types of cookies. Please note,
however, that without cookies you may not be able to use all of the features of
our websites or apps.


MARKETING COMMUNICATIONS

If you register as a user of a Better Trucks Web Account, you will be asked if
you would like to receive marketing and other informational communications from
us. You can choose to opt-out from receiving marketing communications from us at
this stage or, at any time, by sending us a message with your request. Click
here to contact us.


CONFIDENTIALITY AND SECURITY

We limit access to personal information about you to employees who we believe
reasonably need to come into contact with that information to provide services
to you or in order to do their jobs. However, information that is located on the
outside of a package or letter may be visible to others.

We have physical, electronic, and procedural safeguards to protect personal
information about you. Depending on your user status, your Better Trucks Account
Information may be password-protected. In certain areas Better Trucks may use
industry-standard SSL-encryption to protect data transmissions.


INTERNATIONAL USERS

The website is hosted, and the services are performed in the U.S. and are
intended for U.S. customers. If you are physically located in one of the 28
European Union Countries, please do not submit any personal information to us.
If you believe you may have disclosed personally identifiable information to us,
please contact us at (see the How to Contact Us link below) and we will remove
it. If you are a consumer accessing the website or our services from Asia, or
any other region with laws or regulations governing personal data collection,
use and disclosure that differ from U.S. laws, your continued use of our website
or services, which are governed by U.S. law and these terms, indicates your
consent to transfer of your information to the U.S.


CHILDREN’S PRIVACY

Because protecting the privacy of young children is especially important, we do
not knowingly collect or maintain information from or about persons under 13
years of age. No part of our website is structured to attract anyone under 13.
If you are under 13, do not use or access the website at any time or in any
manner. If we learn that personal information of persons under 13 has been
collected without verified parental consent, we will take appropriate steps to
delete this information.


INTERNATIONAL USERS

The website is hosted, and the services are performed in the U.S. and are
intended for U.S. customers. If you are physically located in one of the 28
European Union Countries, please do not submit any personal information to us.
If you believe you may have disclosed personally identifiable information to us,
please contact us at (see the How to Contact Us link below) and we will remove
it. If you are a consumer accessing the website or our services from Asia, or
any other region with laws or regulations governing personal data collection,
use and disclosure that differ from U.S. laws, your continued use of our website
or services, which are governed by U.S. law and these terms, indicates your
consent to transfer of your information to the U.S.


YOUR CALIFORNIA PRIVACY RIGHTS (FOR CALIFORNIA RESIDENTS ONLY)

Section 1798.83 of the California Civil Code requires select businesses to
disclose policies relating to the sharing of certain categories of customers’
personal information with third parties. These businesses are required to accept
requests for disclosures of these policies from customers but are only required
to honor one request per calendar year. Businesses have thirty (30) days to
respond to each inquiry to the designated address. Each inquiring customer will
receive an explanation of the categories of customer information shared and the
names and addresses of any third party businesses. In limited circumstances,
customers’ failure to submit requests in the manner specified will not require a
response from the business.

If you are a California resident, you may request such information from us by
sending a letter to the address listed below. In your letter, please provide
your name, address and email address, as well as a request that we provide such
information to you, by using the following or similar language, “I request that
Better Trucks provide its third-party information sharing disclosures required
by section 1798.83 of the California Civil Code.”

Better Trucks

Attention: Legal Department


ACCESS AND CORRECTION

Depending on your user status, you may access certain personal information we
maintain about you or update or correct inaccuracies in that information through
your account or by contacting us as indicated in the “How To Contact Us” section
of this Privacy Notice. To help protect your privacy and maintain security, we
will take steps to verify your identity before granting you access to the
information. In addition, if you believe that personal information we maintain
about you is inaccurate, subject to applicable law, you may have the right to
request that we correct or amend the information by contacting us as indicated
below.


CHANGES TO THIS PRIVACY POLICY

Better Trucks may update this policy. We will notify you about significant
changes in the way we treat personal information by sending a notice to the
primary email address specified in your Better Trucks account or by placing a
prominent notice on our site.


HOW TO CONTACT US

If you have any questions or concerns about this Policy, please email us at
info@getbettertrucks.com or call (773) 217-8810.


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