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Submitted URL: https://cxcops.com/
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Submission: On June 07 via api from US — Scanned from DE
Effective URL: https://www.cxcops.com/
Submission: On June 07 via api from US — Scanned from DE
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Skip to content CX COps Consulting Inc. * Home * About * Contact Contact us Contact us CX COps Consulting Inc. Main Menu * Home * About * Contact ELEVATING CUSTOMER EXPERIENCES & OPERATIONS Transforming internal processes & interactions for lasting excellence in consumer industries. CHALLENGES FACED BY BUSINESSES Identifying common hurdles in the industry. SUPPORT LEADERSHIP Recruiting and retaining exemplary support leaders CUSTOMER JOURNEYS Addressing experience gaps that lead to poor customer experiences REVERSE LOGISTICS AND REPAIR Managing returned product, warranty repair / replacement, product grading, and refurbishment LANGUAGE SUPPORT Meeting the demands of diverse language preferences LOSS PREVENTION Triaging and proactively mitigating fraudulent activity and chargebacks / payment disputes COMMUNITY SUPPORT Fostering online community engagement and triaging critical feedback OUTSOURCING INTEGRATION Determining if outsourcing is the appropriate staffing solution for your business and how to manage external and internal teams simultaneously TAILORED SOLUTIONS FOR SUCCESS Delivering custom strategies to thrive in modern markets. ROLE SCOPING AND SOURCING Architecting roles and seeking candidates that meet the needs of your specific business. SOCIAL AND COMMUNITY STRATEGY Determining where, when, how, and why you will communicate with your customers publicly while fostering a self-sustaining social ecosystem requiring only lightweight governance. OPTIMIZED CUSTOMER FLOWS Specialized customer journey mapping services to keep your customers on the “happy path.” MANAGING THE COST OF RETURNS Streamlining support communications and RMA processes, optimizing the reverse logistics pipeline, and reducing on-hand inventory of used products through intelligent refurbishment and resale. OUTSOURCE ONBOARDING AND MANAGEMENT Building plans to effectively and efficiently integrate external partners into your business operations LANGUAGE EXPANSION Cost-effective and intelligent support through language scaling via technology integrations. PROTECTING YOUR REVENUE Triaging and responding to payment disputes, investigating fraud trends, and architecting systems to proactively identify, block, or refund fraudulent transactions. OUR PATH TO SUCCESS Pioneering consulting with a focus on tech and gaming industries. Effective approaches that have served various hardware, software, and service sectors. learn More EXPERIENCE THE BENEFITS Discover the advantages of partnering with us. ENHANCED OPERATIONS Streamlined processes for maximum efficiency. ELEVATED EXPERIENCES Customer-focused strategies ensuring satisfaction and loyalty. STRATEGIC GROWTH Scalable solutions to support your business expansion. READY TO ELEVATE YOUR BUSINESS? CONTACT US About Us CX COps Consulting Inc. - Your partner in optimizing customer experiences and operational success. Useful Links * Home * About * Contact Copyright © 2024 CX COps Consulting Inc. Scroll to Top