flava.co.uk
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52.50.207.115
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Submitted URL: http://flava.co.uk/
Effective URL: https://flava.co.uk/
Submission: On February 09 via manual from CA — Scanned from GB
Effective URL: https://flava.co.uk/
Submission: On February 09 via manual from CA — Scanned from GB
Form analysis 4 forms found in the DOM
<form class="recover-form" style="display:none;">
<p style="margin-bottom:25px;">To start the account recovery process, please enter the email address your account is registered with. <br><br> You will then receive an email containing recovery instructions. </p>
<div class="input-control">
<label>Username/Email</label>
<input type="text" tabindex="5" name="username" value="">
</div>
<p class="error-msg" style="display:none"></p>
<p class="sent" style="display:none; margin:20px 0;">An email with recovery instructions was just sent.</p>
<button type="button" class="recover-back"><i class="fa fa-arrow-left" style="margin-right:10px;"></i>Back</button>
<button type="submit" class="recover">Send email<i class="fa fa-arrow-right" style="margin-left:10px;"></i></button>
</form><form class="login-form">
<div class="input-control">
<label>Username/Email</label>
<input type="text" id="username" tabindex="5" name="username" value="">
</div>
<div class="input-control">
<label>Password</label>
<input type="password" id="password" tabindex="5" name="password" value="">
</div>
<!-- <a href="http://store/index.php?dispatch=auth.recover_password" class="forgotten">Forgotten password?</a> -->
<a href="javascript:;" class="forgotten">Forgotten password</a>
<p class="error-msg" style="display:none"></p>
<button type="submit" class="login">Let's Go<i class="fa fa-arrow-right" style="margin-left:10px;"></i></button>
<div style="text-align:center; width:100%;">
<div style="position:initial; margin-top:20px;" class="fb-login-button fb_iframe_widget" data-rounded="true" data-scope="public_profile,email" data-width="" data-size="medium" data-button-type="login_with" data-layout="default"
data-auto-logout-link="false" data-use-continue-as="true" login_text="" fb-xfbml-state="rendered"
fb-iframe-plugin-query="app_id=545847557158667&auto_logout_link=false&button_type=login_with&container_width=0&layout=default&locale=en_GB&login_text=&scope=public_profile%2Cemail&sdk=joey&size=medium&use_continue_as=true&width=">
<span style="vertical-align: bottom; width: 0px; height: 0px;"><iframe name="f692c7425b7ff2c4b" width="1000px" height="1000px" data-testid="fb:login_button Facebook Social Plugin" title="fb:login_button Facebook Social Plugin" frameborder="0"
allowtransparency="true" allowfullscreen="true" scrolling="no" allow="encrypted-media"
src="https://www.facebook.com/v15.0/plugins/login_button.php?app_id=545847557158667&auto_logout_link=false&button_type=login_with&channel=https%3A%2F%2Fstaticxx.facebook.com%2Fx%2Fconnect%2Fxd_arbiter%2F%3Fversion%3D46%23cb%3Dfc34a13de1de1e7fc%26domain%3Dflava.co.uk%26is_canvas%3Dfalse%26origin%3Dhttps%253A%252F%252Fflava.co.uk%252Ff48811bea4cc3dc1b%26relation%3Dparent.parent&container_width=0&layout=default&locale=en_GB&login_text=&scope=public_profile%2Cemail&sdk=joey&size=medium&use_continue_as=true&width="
class="" style="border: none; visibility: visible; width: 0px; height: 0px;"></iframe></span></div>
</div>
</form>Name: form-stage1 — POST ajax/save_application3.ajax.php
<form id="form-stage1" name="form-stage1" action="ajax/save_application3.ajax.php" method="POST" class="application_page_form_single" style="background:#fff;">
<p style="text-decoration:underline; margin-bottom:10px; font-weight:bold;">Sign up with Facebook</p>
<div style="text-align:left; width:100%; margin-bottom:10px; height:40px;">
<div style="!margin-top:20px;" class="fb-login-button fb_iframe_widget" data-scope="public_profile,email" data-layout="rounded" data-width="" data-size="medium" data-button-type="login_with" data-auto-logout-link="false"
data-use-continue-as="true" login_text="" fb-xfbml-state="rendered"
fb-iframe-plugin-query="app_id=545847557158667&auto_logout_link=false&button_type=login_with&container_width=0&layout=rounded&locale=en_GB&login_text=&scope=public_profile%2Cemail&sdk=joey&size=medium&use_continue_as=true&width=">
<span style="vertical-align: bottom; width: 178px; height: 28px;"><iframe name="f9808d0965794b383" width="1000px" height="1000px" data-testid="fb:login_button Facebook Social Plugin" title="fb:login_button Facebook Social Plugin"
frameborder="0" allowtransparency="true" allowfullscreen="true" scrolling="no" allow="encrypted-media"
src="https://www.facebook.com/v15.0/plugins/login_button.php?app_id=545847557158667&auto_logout_link=false&button_type=login_with&channel=https%3A%2F%2Fstaticxx.facebook.com%2Fx%2Fconnect%2Fxd_arbiter%2F%3Fversion%3D46%23cb%3Dfc79b4d94d9c6c344%26domain%3Dflava.co.uk%26is_canvas%3Dfalse%26origin%3Dhttps%253A%252F%252Fflava.co.uk%252Ff48811bea4cc3dc1b%26relation%3Dparent.parent&container_width=0&layout=rounded&locale=en_GB&login_text=&scope=public_profile%2Cemail&sdk=joey&size=medium&use_continue_as=true&width="
style="border: none; visibility: visible; width: 178px; height: 28px;" class=""></iframe></span></div>
</div>
<div style="width: 100%; height: 10px; border-bottom: 1px solid black; text-align: center; margin-bottom:30px;">
<span style="font-size: 18px; background-color: white; font-weight:bold; padding: 0 10px;"> or </span>
</div>
<p class="apply_create_title">Your basic details</p>
<input type="text" id="selected_cust_phone" name="selected_cust_phone" style="display:none;">
<div style="display:block; position:relative;">
<div style="display:block; position:relative; clear:both;">
<span class="application_form_span">
<label><span>*</span> Title:</label>
<select id="title" name="title" tabindex="1" class="dropdown" onchange="javascript:personal_title_check();">
<option value="" selected="">Please select</option>
<option value="Mr">Mr</option>
<option value="Miss">Miss</option>
<option value="Mrs">Mrs</option>
<option value="Ms">Ms</option>
</select>
</span>
<span class="application_form_span">
<label><span>*</span> Date of Birth:</label>
<select style="width: 20%;" id="d_o_b_d1" name="d_o_b_d1" tabindex="2" class="dropdown dateofbirth_dropdown" onchange="javascript:dob_day_check();">
<option value="Day" selected="">D</option>
<option value="01">01</option>
<option value="02">02</option>
<option value="03">03</option>
<option value="04">04</option>
<option value="05">05</option>
<option value="06">06</option>
<option value="07">07</option>
<option value="08">08</option>
<option value="09">09</option>
<option value="10">10</option>
<option value="11">11</option>
<option value="12">12</option>
<option value="13">13</option>
<option value="14">14</option>
<option value="15">15</option>
<option value="16">16</option>
<option value="17">17</option>
<option value="18">18</option>
<option value="19">19</option>
<option value="20">20</option>
<option value="21">21</option>
<option value="22">22</option>
<option value="23">23</option>
<option value="24">24</option>
<option value="25">25</option>
<option value="26">26</option>
<option value="27">27</option>
<option value="28">28</option>
<option value="29">29</option>
<option value="30">30</option>
<option value="31">31</option>
</select>
<select style="width: 30%" id="d_o_b_m1" name="d_o_b_m1" tabindex="3" class="dropdown dateofbirth_dropdown" onchange="javascript:dob_month_check();">
<option value="Month" selected="">M</option>
<option value="01">Jan</option>
<option value="02">February</option>
<option value="03">March</option>
<option value="04">April</option>
<option value="05">May</option>
<option value="06">June</option>
<option value="07">July</option>
<option value="08">August</option>
<option value="09">September</option>
<option value="10">October</option>
<option value="11">November</option>
<option value="12">December</option>
</select>
<select style="width: 41%;" id="d_o_b_y1" name="d_o_b_y1" tabindex="4" class="dropdown dateofbirth_dropdown" onchange="javascript:dob_year_check();">
<option value="Year" selected="">Y</option>
<option value="2005">2005</option>
<option value="2004">2004</option>
<option value="2003">2003</option>
<option value="2002">2002</option>
<option value="2001">2001</option>
<option value="2000">2000</option>
<option value="1999">1999</option>
<option value="1998">1998</option>
<option value="1997">1997</option>
<option value="1996">1996</option>
<option value="1995">1995</option>
<option value="1994">1994</option>
<option value="1993">1993</option>
<option value="1992">1992</option>
<option value="1991">1991</option>
<option value="1990">1990</option>
<option value="1989">1989</option>
<option value="1988">1988</option>
<option value="1987">1987</option>
<option value="1986">1986</option>
<option value="1985">1985</option>
<option value="1984">1984</option>
<option value="1983">1983</option>
<option value="1982">1982</option>
<option value="1981">1981</option>
<option value="1980">1980</option>
<option value="1979">1979</option>
<option value="1978">1978</option>
<option value="1977">1977</option>
<option value="1976">1976</option>
<option value="1975">1975</option>
<option value="1974">1974</option>
<option value="1973">1973</option>
<option value="1972">1972</option>
<option value="1971">1971</option>
<option value="1970">1970</option>
<option value="1969">1969</option>
<option value="1968">1968</option>
<option value="1967">1967</option>
<option value="1966">1966</option>
<option value="1965">1965</option>
<option value="1964">1964</option>
<option value="1963">1963</option>
<option value="1962">1962</option>
<option value="1961">1961</option>
<option value="1960">1960</option>
<option value="1959">1959</option>
<option value="1958">1958</option>
<option value="1957">1957</option>
<option value="1956">1956</option>
<option value="1955">1955</option>
<option value="1954">1954</option>
<option value="1953">1953</option>
<option value="1952">1952</option>
<option value="1951">1951</option>
<option value="1950">1950</option>
<option value="1949">1949</option>
<option value="1948">1948</option>
<option value="1947">1947</option>
<option value="1946">1946</option>
<option value="1945">1945</option>
<option value="1944">1944</option>
<option value="1943">1943</option>
<option value="1942">1942</option>
<option value="1941">1941</option>
<option value="1940">1940</option>
<option value="1939">1939</option>
<option value="1938">1938</option>
<option value="1937">1937</option>
<option value="1936">1936</option>
<option value="1935">1935</option>
<option value="1934">1934</option>
<option value="1933">1933</option>
<option value="1932">1932</option>
<option value="1931">1931</option>
<option value="1930">1930</option>
<option value="1929">1929</option>
<option value="1928">1928</option>
<option value="1927">1927</option>
<option value="1926">1926</option>
<option value="1925">1925</option>
<option value="1924">1924</option>
<option value="1923">1923</option>
<option value="1922">1922</option>
<option value="1921">1921</option>
<option value="1920">1920</option>
<option value="1919">1919</option>
<option value="1918">1918</option>
<option value="1917">1917</option>
<option value="1916">1916</option>
<option value="1915">1915</option>
<option value="1914">1914</option>
<option value="1913">1913</option>
<option value="1912">1912</option>
<option value="1911">1911</option>
<option value="1910">1910</option>
<option value="1909">1909</option>
<option value="1908">1908</option>
<option value="1907">1907</option>
<option value="1906">1906</option>
<option value="1905">1905</option>
<option value="1904">1904</option>
<option value="1903">1903</option>
<option value="1902">1902</option>
<option value="1901">1901</option>
</select>
<div class="clear"></div>
</span>
</div>
<span class="application_form_span">
<label><span>*</span> First Name</label>
<input type="text" id="first_name" tabindex="5" name="first_name" onblur="check_app_fname();" value="">
<div style="display:none;" class="application_field_toolip_wrapper">
<p>How should we refer to you? This should match how your name appears on your bank</p>
</div>
</span>
<span class="application_form_span">
<label><span>*</span> Surname </label>
<input type="text" id="surname" name="surname" tabindex="6" onblur="check_app_sname();" value="">
</span>
<span class="application_form_span">
<label><span>*</span> Mobile Tel.</label>
<input type="text" id="app_mobile" name="mobile_tel" tabindex="7" onblur="check_app_mobile();" value="">
</span>
<span class="application_form_span">
<label><span>*</span> Email Address </label>
<input type="text" id="app_email" name="email" tabindex="8" onblur="check_app_email();" value="">
<p class="mailcheck" id="app_email_mailcheck" style="fodnt-size: 12px; tdop: 0; vidsibility:hidden; posdition: relative; tdop: 0; paddding-top: 5px; addding-bottom:10px; bodttom: -20px; hedight: 0;">Did you mean
<a href="javascript:;">email@email.xom</a></p>
</span>
<span class="application_form_span">
<label><span>*</span> Password </label>
<input type="password" id="app_password" name="password" tabindex="10" onblur="check_app_password();" value="">
</span>
</div>
<div class="clear"></div>
<table width="100%">
<tbody>
<tr>
<td width="60%">
<p>Over 2 million customers are overpaying their energy bills. Would you like to receive more info on how you could save £100's off your Energy bill? This info will be sent via SMS</p>
</td>
<td width="40%" align="center" valign="middle" style="vertical-align:middle;">
<select style="width: 41%;" id="energy" name="energy" tabindex="4">
<option value="0">Please select</option>
<option value="1">Yes</option>
<option value="2">No</option>
</select>
</td>
</tr>
<tr>
<td> </td>
</tr>
<tr>
<td> </td>
</tr>
</tbody>
</table>
<div class="clear"></div>
<div id="app_optin_container">
<input type="checkbox" id="app_optin_checkbox" tabindex="11" name="app_optin_checkbox">
<p>I agree to receive occasional emails & SMS messages regarding more fantastic products from Flava Supermarket ltd.</p>
<div style="clear:both;"></div>
<input type="checkbox" id="app_gdpr" value="true" tabindex="12" name="app_gdpr">
<p>By checking this box I agree to the Flava <span id="application-privacy-btn" class="application-modal-btn">privacy policy</span> and <span id="application-terms-btn" class="application-modal-btn">terms</span>.</p>
<!-- <p id="check-required" style="margin-left:0px; font-weight:600; display:none; color:red;">You must agree to the above before continuing</p>-->
<div style="clear:both;"></div>
<p id="" class="hidden app-error-message" style="margin-left:0px; font-weight:600; color:red;">Please check the boxes highlighted in red</p>
<p id="check_text" style="display:none; margin-left:0px; font-weight:600; color:red;">Please check our Terms and Conditions</p>
</div>
<br><br>
<div id="create_account" style="text-align: center;">
<div id="please_wait_image" style="display:none"><img src="https://df44dfigr9f8y.cloudfront.net/images/please_wait.gif" width="200px;" style=" position:relative; margin-left: auto; margin-right: auto; " alt="Please Wait"></div>
<div id="create_account_button">
<button id="application_process_app_btn" type="submit" class="application_send_app_btn" style="clear:both;">Create My Account <i class="fas fa-arrow-right" style="color:#fff; position:relative; font-size:20px; margin-left:10px;"></i></button>
</div>
</div>
<div class="clear"></div>
<input type="hidden" name="csrf-token" value="922b41b374afe6d3d4ddee2229bf25738c961d8746f2d6723d5dab039413a689">
</form><form id="form-stage2" class="application_page_form_single" style="background:#fff; display:none">
<input type="hidden" name="eq_ptc_abs">
<p class="apply_create_title">Your address details</p>
<p style="
font-size: 14px;
">Almost there! Please provide your postcode and select your address from the list below.</p>
<br>
<span class="application_form_span" style="width:100%">
<label><span>*</span> Postcode </label>
<input style="width: calc(100% - 70px);" type="text" id="app_postcode" name="app_postcode" tabindex="9" onblur="app_postcode_check();" value="">
<div id="postcode-search" class="application_details_btn">
<i class="fas fa-search"></i>
</div>
<div id="address-list" style="display:none">
<div class="spinner" style="display:none"><i style="color:#79b717;" class="fas fa-spinner fa-spin"></i></div>
<ul></ul>
</div>
</span>
<div class="address-sub-container">
<div>
<span class="application_form_span">
<label><span>*</span> House Number/Name</label>
<input type="text" tabindex="1" id="housenoname" name="house_num_name" onblur="check_app_housenoname();" value="">
</span>
<span class="application_form_span">
<label><span>*</span> Street Name</label>
<input type="text" tabindex="2" id="address1" name="address1" onblur="check_app_address1();" value="">
</span>
</div>
<div>
<span class="application_form_span">
<label><span>*</span> Town/Village</label>
<input type="text" tabindex="3" id="address2" name="address2" onblur="check_app_address2();" value="">
</span>
<span class="application_form_span">
<label><span>*</span> County</label>
<input type="text" tabindex="4" id="address3" name="address3" onblur="check_app_address3();" value="">
</span>
</div>
<div>
<span class="application_form_span">
<label><span>*</span> Home Tel</label>
<input type="text" tabindex="6" id="tel_home" name="home_tel" onblur="check_app_telhome();" value="">
</span>
</div>
<button id="application_process_app_btn" type="submit" class="application_send_app_btn" style="clear:both;">Create My Account <i class="fas fa-arrow-right" style="color:#fff; position:relative; font-size:20px; margin-left:10px;"></i></button>
</div>
<div style="clear:both"></div>
</form>Text Content
Customer Update: We're pausing the launch of our upcoming regulated credit
agreements - find out more here
CUSTOMER UPDATE
At Flava we were gearing up to introduce a new Regulated Credit Agreement that
would have provided an even better service to you. However, circumstances have
led us to pause its launch, effective 15th August 2023 whilst we review our
systems, controls, policies and procedures.
Not to worry though, all new & existing customers can continue to still shop and
purchase goods with us in the normal manner via our Unregulated Credit
Agreement.
Continue.
* Login
* Terms
* Privacy
* Contact
* Create Account
* How We Work
* FAQ's
Login Create Account
Login
Upto £160 Grocery Credit - subject to status
x
Login
To start the account recovery process, please enter the email address your
account is registered with.
You will then receive an email containing recovery instructions.
Username/Email
An email with recovery instructions was just sent.
Back Send email
Whoops! It looks like the email of your Facebook account already exists at
Flava.
In order to continue, we have sent you an email to connect your Facebook and
Flava account together.
Please check for the email sent to:
Username/Email
Password
Forgotten password
Let's Go
New to Flava?
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SPREAD THE COST OF YOUR SHOPPING
* Mind Blowing Daily Deals!
* Simple, Flexible & Affordable payments
* Huge Range of Grocery Products
* Delivered to your door
* No Late Fee's - 0% APR
Create Account
SPREAD THE COST OF YOUR SHOPPING!
Here at Flava we are here to Help, especially during these difficult times.
Create Account
Flava.co.uk is a trading style of Flava Supermarket Ltd and offers unregulated
credit agreements. Borrowing more than you can afford or paying late may
negatively impact your ability to shop with us again. 18+, UK residents only.
Subject to status. T&Cs apply.
Prefer to talk to us? Call one of our friendly UK customer service team today on
01909 499492
Today Only
£7 FREE Shopping!
Today only: Simply use promo-code: Flava7 & place an order
T&C's apply
Shop Now
Prefer to talk to us? Call one of our friendly UK customer service team today on
01909 499492
CHECK OUT OUR LATEST DEALS
All our Flava Benefits members get access to exclusive discounted items, as well
as so much more! Click here to find out more
Cadbury Caramilk 37g
Now only £0.40
Create Account
Napolina Chopped Tomatoes in Rich Tomato Juice 227g
Now only £0.43
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Quaker Oat So Simple Protein Original 49g
Now only £0.45
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Cadbury Orange Twirl 43g
Now only £0.50
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Dominion Dolly Mixtures 75g
Now only £0.52
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St Helier Sparkling Lemon 330ml
Now only £0.63
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Batchelors Potatoes in Water 400g
Now only £0.67
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Aldiva Petit Beurre Biscuits 175g
Now only £0.67
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HUNDREDS OF ITEMS - START SHOPPING NOW
That's right, shop from hundreds of items online. Get your cupboards stocked up
and begin your food shopping today!
New £15 A Week Hamper
Only £60.00
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New £20 A Week Hamper
Only £80.00
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New £25 A Week Hamper
Only £99.99
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ALL THE BUY ONE GET ONE FREE'S YOU NEED
BOGOF Cadbury Dairy Milk Buttons 14.4g
Only £0.25
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BOGOF Cadbury Caramilk 37g
Only £0.40
Create Account
BOGOF St Helier Sparkling Lemon 330ml
Only £0.63
Create Account
AFFORDABLE ONLINE GROCERY SHOPPING
That's right! Get your shopping direct to your door, without the huge costs of a
traditional shopping supermarket - Subject to status
With our huge range of discounted items, we're sure you'll find a bargain that's
perfect for you
Find out more
GET YOUR GROCERY SHOP SORTED BY
SPREADING THE COST OF YOUR SHOPPING
That's right! You can quickly sort out your food shopping first, and then leave
your paying till afterwards
Our Flexible re-payment scheme allows you to set what a date you want your bill
to start, along with the ability to change any future payment at NO EXTRA COST -
Subject to status
Create Account
CREATE YOUR FREE ACCOUNT - UPTO £160 CREDIT AVAILABLE
Create your account below - credit is subject to status.
Plus these amazing benefits.
* Mind blowing daily deals
* All credit types welcome to apply
* Huge Range of Grocery Products
* Plus so much more
Sign up with Facebook
or
Your basic details
* Title: Please select Mr Miss Mrs Ms * Date of Birth: D 01 02 03 04 05 06 07 08
09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 M Jan
February March April May June July August September October November December Y
200520042003200220012000199919981997199619951994199319921991199019891988198719861985198419831982198119801979197819771976197519741973197219711970196919681967196619651964196319621961196019591958195719561955195419531952195119501949194819471946194519441943194219411940193919381937193619351934193319321931193019291928192719261925192419231922192119201919191819171916191519141913191219111910190919081907190619051904190319021901
* First Name
How should we refer to you? This should match how your name appears on your bank
* Surname * Mobile Tel. * Email Address
Did you mean email@email.xom
* Password
Over 2 million customers are overpaying their energy bills. Would you like to
receive more info on how you could save £100's off your Energy bill? This info
will be sent via SMS
Please select Yes No
I agree to receive occasional emails & SMS messages regarding more fantastic
products from Flava Supermarket ltd.
By checking this box I agree to the Flava privacy policy and terms.
Please check the boxes highlighted in red
Please check our Terms and Conditions
Create My Account
Your address details
Almost there! Please provide your postcode and select your address from the list
below.
* Postcode
* House Number/Name * Street Name
* Town/Village * County
* Home Tel
Create My Account
Activate your Flava Benefits 14 Day FREE Trial
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PRIVACY POLICY
VERSION 2.0
This privacy policy applies between you, the User of this Website and Flava
Supermarket Ltd, the owner and provider of this Website. Flava Supermarket Ltd
takes the privacy of your information very seriously. This privacy policy
applies to our use of any and all Data collected by us or provided by you in
relation to your use of the Website.
Please read this Privacy Policy carefully and ensure that you understand it. You
will be required to read and accept this Privacy Policy when signing up for an
Account. If you do not accept and agree with this Privacy Policy, you must stop
using Our Site immediately.
1. DEFINITIONS AND INTERPRETATION IN THIS POLICY, THE FOLLOWING TERMS SHALL HAVE
THE FOLLOWING MEANINGS:
1.1 In this Cookie Policy, unless the context otherwise requires, the following
expressions have the following meanings:
"Account"
means an account required to access and/or use certain areas and features of Our
Site;
"Cookie"
means a small text file placed on your computer or device by Our Site when you
visit certain parts of Our Site and/or when you use certain features of Our
Site. Details of the Cookies used by Our Site are set out in section 13, below
"Cookie Law"
means the relevant parts of the Privacy and Electronic Communications (EC
Directive) Regulations 2003;
"Personal Data"
means any and all data that relates to an identifiable person who can be
directly or indirectly identified from that data. In this case, it means
personal data that you give to Us via Our Site. This definition shall, where
applicable, incorporate the definitions provided in the Data Protection Act 1998
or after 25th May 2018 EU Regulation 2016/679 - the General Data Protection
Regulation ("GDPR")
"We/Us/Our"
means Flava Supermarket Ltd, a limited company registered in England and Wales
under registration number 11850196 and located at Second Floor, Jordan House,
Hall Court, Hall Park Way, Telford, Shropshire TF3 4NF.
2. INFORMATION ABOUT US
2.1 Our Site is owned and operated by Flava Supermarket Ltd, a limited company
registered in England and Wales and whose registered address is located at
Second Floor, Jordan House, Hall Court, Hall Park Way, Telford, Shropshire TF3
4NF.
2.2 Our Data Protection Officer can be contacted by email at dpo@flava.co.uk, or
by post at the address above.
3. WHAT DOES THIS POLICY COVER?
3.1 This Privacy Policy applies only to your use of Our Site. Our Site may
contain links to other websites. Please note that We have no control over how
your data is collected, stored, or used by other websites and We advise you to
check the privacy policies of any such websites before providing any data to
them.
4. YOUR RIGHTS
4.1 As a data subject, you have the following rights under the GDPR, which this
Policy and Our use of personal data have been designed to uphold:
* 4.1.1 The right to be informed about Our collection and use of personal data;
* 4.1.2 The right of access to the personal data We hold about you (see section
12);
* 4.1.3 The right to rectification if any personal data We hold about you is
inaccurate or incomplete (please contact Us using the details in section 14);
* 4.1.4 The right to be forgotten i.e. the right to ask Us to delete any
personal data We hold about you (We only hold your personal data for a
limited time, as explained in section 6 but if you would like Us to delete it
sooner, please contact Us using the details in section 14);
* 4.1.5 The right to restrict (i.e. prevent) the processing of your personal
data;
* 4.1.6 The right to data portability (obtaining a copy of your personal data
to re-use with another service or organisation);
* 4.1.7 The right to object to Us using your personal data for particular
purposes; and
* 4.1.8 Rights with respect to automated decision making and profiling
(Automated decision-making systems are a key part of our business operations.
We use this data to make regulated and unregulated credit agreement
decisions)
4.2 If you an issue about our use of your personal data, please contact Us using
the details provided in section 14 and We will do Our best to solve the problem
for you. If We are unable to help, you also have the right to raise a query with
the UK's supervisory authority, the Information Commissioner's Office.
Information Commissioner's Office
Wycliffe House,
Water Lane,
Wilmslow,
SK9 5AF
4.3 For further information about your rights, please contact the Information
Commissioner's Office or your local Citizens Advice Bureau.
5. WHAT DATA DO WE COLLECT?
Depending upon your use of Our Site, We may collect some or all of the following
personal and non-personal data (please also see section 13 on Our use of Cookies
and similar technologies):
5.1 Title;
5.2 Name;
5.3 Date of Birth;
5.4 Email Address;
5.5 Telephone number;
5.6 Annual Income;
5.7 No. of Dependants;
5.8 Monthly Rent/ Mortgage;
5.9 Sources of income;
5.10 Delivery Address information;
5.11 Billing Address information;
5.12 Direct Debt details such as Sortcode, Bank Account Number & Account Holder
status;
5.13 Credit Card details such as Card Number, Expiry Month & Year, Card holders
name & CVV/CVC;
5.14 business/company name
5.15 company address
5.16 job title;
5.17 IP address;
5.18 web browser type and version;
5.19 operating system;
5.20 a list of URLs starting with a referring site, your activity on Our Site,
and the site you exit to;
6. HOW DO WE USE YOUR DATA?
6.1 Personal Data about our customers is an important part of our business and
we shall only use your Personal Data for the following purposes and shall not
keep such Personal Data longer than is necessary to fulfil these purposes:
* 6.1.1. To help us to identify you when you contact us.
* 6.1.2. To help us to identify accounts, services and/or products which you
could have from us or selected partners from time to time. We may do this by
automatic means using a scoring system, which uses the Personal Data you have
provided and/or any information we hold about you and Personal Data from
third party agencies (including credit reference agencies).
* 6.1.3. To help us to administer and to contact you about improved
administration of any accounts, services and products we have provided
before, do provide now or will or may provide in the future
* 6.1.4. To allow us to carry out marketing analysis and customer profiling
(including with transactional information), conduct research, including
creating statistical and testing information.
* 6.1.5. To help to prevent and detect fraud or loss.
* 6.1.6. To allow us to contact you in any way (including mail, telephone,
visit, text or multimedia messages) about products and services we have
provided before or do provide now or may provide in the future.
* 6.1.7. We may monitor and record communications with you (including phone
conversations and emails) for quality assurance and compliance.
* 6.1.8. We may check your details with fraud prevention agencies. If you
provide false or inaccurate information and we suspect fraud, we will record
this
6.2. We will not disclose your Personal Data to any third party except in
accordance with this Privacy Policy.
6.3. We may allow other people and organisations to use Personal Data we hold
about you in the following circumstances:
* 6.3.1. If we, or substantially all of our assets, are acquired or are in the
process of being acquired by a third party, in which case Personal Data held
by us, about our customers, will be one of the transferred assets.
* 6.3.2. If we have been legitimately asked to provide information for legal or
regulatory purposes or as part of legal proceedings or prospective legal
proceedings.
* 6.3.3. We employ companies and individuals to perform functions on our behalf
and we may disclose your Personal Data to these parties for the purposes set
out in clause 2.1 or, for example, for fulfilling orders, delivering
packages, sending postal mail and email, analysing data, providing search
results and links (including paid listings and links), processing credit and
debit card payments and providing customer service. Those parties are bound
by strict contractual provisions with us and only have access to Personal
Data needed to perform their functions, and may not use it for other
purposes. Further, they must process the Personal Data in accordance with
this Privacy Policy and as permitted by the General Data Protection
Regulations. From time to time, these other people and organisations to whom
we may pass your Personal Data may be outside the European Economic Area. We
will take all steps reasonably necessary to ensure that your Personal Data is
treated securely and in accordance with this Privacy Policy and GDPR.
6.4. Where you give us Personal Data on behalf of someone else, you confirm that
you have provided them with the information set out in this Privacy Policy and
that they have not objected to such use of their Personal Data.
6.5. In connection with any transaction which we enter into with you:
* 6.5.1. We, and other companies in our group, may carry out credit and fraud
prevention checks with one or more licensed credit reference and fraud
prevention agencies. We and they may keep a record of the search. Information
held about you by these agencies may be linked to records relating to other
people living at the same address with whom you are financially linked. These
records will also be taken into account in credit and fraud prevention
checks. Information from your application and payment details of your account
will be recorded with one or more of these agencies and may be shared with
other organisations to help make credit and insurance decisions about you and
members of your household with whom you are financially linked and for debt
collection and fraud prevention. This includes those who have moved house and
who have missed payments.
* 6.5.2. If you provide false or inaccurate information to us and we suspect
fraud, we will record this and may share it with other people and
organisations. We, and other credit and insurance organisations, may also use
technology to detect and prevent fraud.
* 6.5.3. If you need details of those credit agencies and fraud prevention
agencies from which we obtain and with which we record information about you,
please write to our Data Protection Manager at PO Box 790, Hall Court, Hall
Park Way, Telford, TF7 9GA.
* 6.2.1 Providing and managing your Account;
* 6.2.1 Providing and managing your access to Our Site/Portal;
* 6.2.3 Personalising and tailoring your experience on Our Site/Portal;
* 6.2.4 Supplying Our software and services to you (please note that depending
upon how your company is structured, We may require some personal data in
order to enter into a contract with you);
* 6.2.5 Personalising and tailoring Our software and services for you;
* 6.2.6 Replying to emails from you;
* 6.2.7 Market research;
* 6.2.8 Analysing your use of Our Site and gathering feedback to enable Us to
continually improve Our Site and your user experience;
6.3 With your permission and/or where permitted by law, We may also use your
data for marketing purposes which may include contacting you by email and/or
telephone and/or post with information, news and offers on Our products and/or
services. We will not, however, send you any unsolicited marketing or spam and
will take all reasonable steps to ensure that We fully protect your rights and
comply with Our obligations under the GDPR and the Privacy and Electronic
Communications (EC Directive) Regulations 2003.
6.4 Any Third parties content which may appear on Our Site from time to time may
use third party Cookies, as detailed below in section 13. Please refer to
section 13 for more information on controlling Cookies. Please note that We do
not control the activities of such third parties, nor the data they collect and
use and advise you to check the privacy policies of any such third parties.
6.5 You have the right to withdraw your consent to Us using your personal data
at any time, and to request that We delete it.
6.6 We do not keep your personal data for any longer than is necessary in light
of the reason(s) for which it was first collected. Data will therefore be
retained for the following periods (or its retention will be determined on the
following bases):
* 6.6.1 Personal data will only be retained as long as we are under contract by
you or your company, or considered to still be in communication with each
other pending the formation of a new contract; or for a maximum period of 6
years
7. HOW AND WHERE DO WE STORE YOUR DATA?
7.1 We only keep your personal data for as long as We need to in order to use it
as described above in section 6, and/or for as long as We have your permission
to keep it.
7.2 Your data will only be stored in the UK.
7.3 Data security is very important to Us, and to protect your data We have
taken suitable measures to safeguard and secure data collected through Our Site.
7.4 We reveal only the last five digits of your credit card numbers when
confirming an order. Of course, we transmit the entire credit card number to the
appropriate credit card company during order processing.
8. DO WE SHARE YOUR DATA?
8.1 Subject to section 8.4, We will not share any of your data with any third
parties for any purposes.
8.2 We may sometimes contract with third parties to supply products and services
to you on Our behalf. These may include payment processing, delivery of goods,
search engine facilities, advertising, and marketing. In all of these cases
however, the third parties will not have access to any of your data.
8.3 We may compile statistics about the use of Our Site including data on
traffic, usage patterns, user numbers, sales, and other information. All such
data will be anonymised and will not include any personally identifying data, or
any anonymised data that can be combined with other data and used to identify
you. We may from time to time share such data with third parties such as
prospective investors, affiliates, partners, and advertisers. Data will only be
shared and used within the bounds of the law.
8.4 In certain circumstances, We may be legally required to share certain data
held by Us, which may include your personal data, for example, where We are
involved in legal proceedings, where We are complying with legal requirements, a
court order, or a governmental authority.
8.5 In order to process your application, we will perform credit and identity
checks on you with one or more Credit Reference Agencies (CRAs). We may also
carry out further periodic searches at CRA’s to allow us to manage your account
with us.
To do this, we will supply your personal information to CRAs. This will include
your name, date of birth and residential address. It may also include additional
information such as your salary, previous residential addresses and other
information you provide as part of your credit application.
The CRAs will match this information to the records they hold about you, and
provide in return, both public information (including the electoral register)
and shared credit information in relation to your financial situation and
financial history.
CRA’s will supply to us both public (including the electoral register) and
shared credit, financial situation and financial history information and fraud
prevention information.
We will use this information to
* Assess your creditworthiness and whether you can afford to take the product
* Verify the accuracy of the data you have provided to us;
* Prevent criminal activity, e.g fraud and money laundering;
* Manage your account(s);
* Trace and recover any debts; and
* Ensure any offers provided to you are appropriate to your circumstances.
We will continue to exchange information about you with CRA’s while you have a
relationship with us. We will also inform the CRA’s about your settled accounts.
If you borrow and do not repay in full or on time, CRA’s will record the
outstanding debt. This information may be supplied to other organisations by
CRA’s
When CRA’s receive a search from us they will place a search footprint on your
credit file that may be seen by other lenders
If you are making a joint application, or tell us that you have a spouse of a
financial associate, we will link your records together, so you should make sure
you discuss this with them, and share with them this information, before lodging
the application. CRA’s will also link your records together and these links will
remain on your and their files until such time as your partner successfully
files for a disassociation with the CRA’s to break the link.
The identities of the CRA’s, their role also as fraud prevention agencies, the
data they hold, the ways in which they use and share personal information, data
retention periods and your data protection rights with the CRA’s are explained
in more detail at www.equifax.co.uk/crain
9. WHAT HAPPENS IF OUR BUSINESS CHANGES HANDS?
9.1 We may, from time to time, expand or reduce Our business and this may
involve the sale and/or the transfer of control of all or part of Our business.
Any personal data that you have provided will, where it is relevant to any part
of Our business that is being transferred, be transferred along with that part
and the new owner or newly controlling party will, under the terms of this
Privacy Policy, be permitted to use that data only for the same purposes for
which it was originally collected by Us.
9.2 In the event that any of your data is to be transferred in such a manner,
you will be contacted in advance and informed of the changes. When contacted you
will not, however, be given the choice to have your data deleted or withheld
from the new owner or controller.
10. HOW CAN YOU CONTROL YOUR DATA?
10.1 In addition to your rights under the GDPR, set out in section 4, when you
submit personal data via Our Site, you may be given options to restrict Our use
of your data. As we only use any personal data that you give us for the purpose
of managing your account and as required by contract. We will not be using your
data for marketing purposes.
11. YOUR RIGHT TO WITHHOLD INFORMATION
11.1 You may access certain areas of Our Site without providing any data at all.
However, to use all features and functions available on Our Site you may be
required to submit or allow for the collection of certain data.
11.2 You may restrict Our use of Cookies. For more information, see section 13
and Our Cookie Policy.
12. HOW CAN YOU ACCESS YOUR DATA?
You have the right to ask for a copy of any of your personal data held by Us
(where such data is held. Under the GDPR, no fee is payable, and We will provide
any and all information in response to your request free of charge. Please
contact Us for more details at dpo@flava.co.uk, or by using the contact details
below in section 14.
13. OUR USE OF COOKIES
13.1 Our Site may place and access certain first party Cookies on your computer
or device. First party Cookies are those placed directly by Us and are used only
by Us. We use Cookies to facilitate and improve your experience of Our Site and
to provide and improve Our products and services. We have carefully chosen these
Cookies and have taken steps to ensure that your privacy and personal data is
protected and respected at all times
13.2 All Cookies used by and on Our Site are used in accordance with current
Cookie Law.
13.3 Before Cookies are placed on your computer or device, you will be shown a
pop-up requesting your consent to set those Cookies. By giving your consent to
the placing of Cookies you are enabling Us to provide the best possible
experience and service to you. You may, if you wish, deny consent to the placing
of Cookies; however certain features of Our Site may not function fully or as
intended.
13.4 Certain features of Our Site depend on Cookies to function. Cookie Law
deems these Cookies to be "strictly necessary". These Cookies are shown below in
section 13.6. Your consent will not be sought to place these Cookies, but it is
still important that you are aware of them. You may still block these Cookies by
changing your internet browser's settings as detailed below in section 13.10,
but please be aware that Our Site may not work properly if you do so. We have
taken great care to ensure that your privacy is not at risk by allowing them.
13.5 The following first party Cookies may be placed on your computer or device:
Name of Cookie Purpose & Type Expires After Strictly Necessary phpsessid
Tracking user navigation around site 24 hours No
13.6 Our Site uses analytics services provided by Google. Website analytics
refers to a set of tools used to collect and analyse anonymous usage
information, enabling Us to better understand how Our Site is used. This, in
turn, enables Us to improve Our Site and the products and services offered
through it. You do not have to allow Us to use these Cookies, however whilst Our
use of them does not pose any risk to your privacy or your safe use of Our Site,
it does enable Us to continually improve Our Site, making it a better and more
useful experience for you.
13.7 The analytics service(s) used by Our Site use(s) Cookies to gather the
required information.
13.8 The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie Purpose & Type Provider Expires After Strictly Necessary _ga
Analytics - used to distinguish users Google 2 Years No _gid Analytics - used to
distinguish users Google 24 hours No _gat Analytics - used to throttle request
rate. Google 1 minute No AMP_TOKEN Contains a token that can be used to retrieve
a Client ID from AMP Client ID service Google 30 seconds to 1 year No
13.9 In addition to the controls that We provide, you can choose to enable or
disable Cookies in your internet browser. Most internet browsers also enable you
to choose whether you wish to disable all cookies or only third party Cookies.
By default, most internet browsers accept Cookies but this can be changed. For
further details, please consult the help menu in your internet browser or the
documentation that came with your device.
13.10 You can choose to delete Cookies on your computer or device at any time,
however you may lose any information that enables you to access Our Site more
quickly and efficiently including, but not limited to, login and personalisation
settings.
13.11 It is recommended that you keep your internet browser and operating system
up-to-date and that you consult the help and guidance provided by the developer
of your internet browser and manufacturer of your computer or device if you are
unsure about adjusting your privacy settings.
14. CONTACTING US
If you have any questions about Our Site or this Privacy Policy, please contact
Us by email at dpo@flava.co.uk, or by post at Second Floor, Jordan House, Hall
Court, Hall Park Way, Telford, Shropshire TF3 4NF. Please ensure that your query
is clear, particularly if it is a request for information about the data We hold
about you (as under section 12, above).
15. CHANGES TO OUR PRIVACY POLICY
We may change this Privacy Policy from time to time (for example, if the law
changes). Any changes will be immediately posted on Our Site and you will be
deemed to have accepted the terms of the Privacy Policy on your first use of Our
Site following the alterations. We recommend that you check this page regularly
to keep up-to-date.
FLAVA.CO.UK TERMS & CONDITIONS
1. SUMMARY OF KEY TERMS AND CONDITIONS
* These Terms are legally binding so please consider them carefully before
placing Your Order. The Agreement will become binding on the first payment
date you select when placing your order with us.
* Basket Credit to purchase goods from our online store Flava.co.uk a trading
style of Flava Supermarket Ltd is provided via an unregulated credit
agreement within the meaning of Article 60F(2) and 60L(A) of the Financial
Services and Markets Act, the credit agreement is therefore not regulated by
the Financial Conduct Authority.
* Basket Credit is offered over a maximum term of 12 instalments and is
provided at Zero (0%) APR without any additional fees.
New customers are offered repayment terms up to a maximum of 6 instalments.
Existing customers may be offered repayment terms up to a maximum of 12
instalments.
If You breach the Agreement:
* We may suspend your account; and
* You may be required to pay Us the full amount We would have received had the
Agreement continued for the full term, along with other certain costs and
expenses.
* You can terminate the Agreement with Us during a 14-day cooling off period.
Please refer to clause 8.1 to see how this works.
* You have various obligations under these Terms. Please refer to the full
obligations set out in this agreement below.
2. DEFINED TERMS
2.1 What these terms cover. These are the terms and conditions on which we
supply goods on credit to you.
2.2 Why you should read them. Please read these terms and conditions carefully
before you submit your order to us. These terms and conditions tell you who we
are, how we will provide goods to you, how you and we may change or end the
agreement, what to do if there is a problem and other important information. If
you think that there is a mistake in these terms and conditions, please contact
us to discuss the same.
3. INFORMATION ABOUT US AND HOW TO CONTACT US
3.1 Who we are. We are Flava Supermarket Limited, a company registered at Jordan
House Second Floor, Jordan House, Hall Court, Hall Park Way, Telford,
Shropshire, United Kingdom, TF3 4NF. Our company registration number is
11850196.
3.2 How to contact us. You can contact us by:
3.2.1 in writing via post to Flava Supermarket Ltd - Misson Mill, Bawtry Road,
Misson, South Yorkshire DN10 6DP, United Kingdom; or
3.2.2 in writing via email to customerservices@flava.co.uk
3.2.3 by telephone on 01909 499492;
3.2.4 4 by using our model cancellation form which can be found here:
https://flava.co.uk/contact.php
3.3 How we may contact you. If we have to contact you we will do so by telephone
or by writing to you at the email address or postal address you provided to us
in your order.
3.4 "Writing" includes emails. When we use the words "writing" or "written" in
these terms, this includes emails.
4. OUR AGREEMENT WITH YOU
4.1 How we will accept your order. Our initial acceptance of your order will be
confirmed by e-mail after which your order will be processed/picked upon receipt
of your first payment as chosen by you. The agreement start date is defined in
section 4.5 below.
4.2 If we cannot accept your order. If we are unable to accept your order, we
will inform you of this in writing and will not charge you for the goods. This
might be because the goods are out of stock, because of unexpected limits on our
resources which we could not reasonably plan for, because we have identified an
error in the price or description of the goods or because we are unable to meet
a delivery deadline you have specified.
4.3 Your order number. We will assign an order number to your order and tell you
what it is when we accept your order. It will help us if you can tell us the
order number whenever you contact us about your order.
4.4 We only sell to the UK save Northern Ireland, Scottish Highlands, Scottish
Islands & the channel islands. Our website is solely for the promotion of goods
in the UK save Northern Ireland, Scottish Highlands, Scottish Islands & the
channel islands. Unfortunately, we do not accept orders from outside the UK..
4.5 Your agreement start date is defined as being the day after on which you
receive your goods from us.
5. OUR GOODS
5.1 Goods may vary slightly from their pictures. The images of the goods on our
website are for illustrative purposes only. Although we have made every effort
to display the colours accurately, we cannot guarantee that a device's display
of the colours accurately reflects the colour of the goods. Your goods may vary
slightly from those images.
5.2 Packaging may vary. The packaging of the goods may vary from that shown in
images on our website.
6. PRICE AND PAYMENT
6.1 Where to find the price for the goods. The price of the goods (which
includes VAT) will be the price indicated on the order pages when you placed
your order. We take all reasonable care to ensure that the price of the goods
advised to you is correct. However please see clause 6.2 for what happens if we
discover an error in the price of the goods you order.
6.2 What happens if we got the price wrong. It is always possible that, despite
our best efforts, some of the goods we sell may be incorrectly priced. We will
normally check prices before accepting your order so that, where the goods’
correct price at your order date is less than our stated price at your order
date, we will charge the lower amount. If the goods’ correct price at your order
date is higher than the price stated to you, we will contact you for your
instructions before we accept your order. If we accept and process your order
where a pricing error is obvious and unmistakeable and could reasonably have
been recognised by you as a mispricing, we may end the agreement, refund you any
sums you have paid and terminate the agreement between us.
6.3 How you must pay. We only accept payment for goods by way of Debit or Credit
Card from the details that you provide when making your application with us,
where your weekly payments will be debited under your agreement to a Continual
Payment Authority (CPA) with us. You can cancel your CPA with us by contacting
your Bank or by contacting us via the following means:
* in writing via post to Flava Supermarket Ltd - Misson Mill, Bawtry Road,
Misson, South Yorkshire DN10 6DP, United Kingdom; or
* in writing via email to customerservices@flava.co.uk
* by telephone on 01909 499492;
* by using our model cancellation form which can be found here:
https://flava.co.uk/contact.php
If you cancel your CPA with us when you have not made all required payments to
us, then these amounts will remain due and your account will be in arrears. You
will be required to make any outstanding payment to us via Bank Transfer, or set
up a new CPA with us in order to complete your agreement.
6.4 When you must pay. The goods are payable over a maximum of 12 instalments
and this repayment schedule is detailed for you in full when placing your order
with us, in your order confirmation email, and in your customer portal, for both
new and existing customers. Your first weekly payment date will be selectable by
you at the time you place your order, and we will debit your first weekly
payment via CPA on this date chosen by you from the Debit or Credit Card or
details that you provided when making your application with us. The remaining
weekly amounts will again be debited on a weekly basis from the Debit or Credit
Card or details that you provided when making your application with us.
6.5 If You instruct Your bank or credit card company to claw back any payments
made to Us, We reserve the right to charge You an amount equal to the fee
charged to Us by Your bank or credit card company for initiating the claw back.
6.6 If We fail to collect any payments from You when due, We will attempt to
contact You to set up a good faith debt repayment programme. If We are unable to
collect overdue payments pursuant to this debt repayment programme, We will
contact You again to discuss Your financial circumstances and how We might be
able to accommodate the difficulties You are experiencing. We will continue to
attempt to contact You and collect any overdue amounts which are not paid when
due.
7. PROVIDING THE GOODS
7.1 Delivery costs. The costs of delivery will be as displayed to you on our
website during the checkout process.
7.2 When we will provide the goods. Your goods will be dispatched 3-5 business
days after we have received your initial first payment as chosen by you during
the ordering process.
7.3 We are not responsible for delays outside our control. If our supply of the
goods is delayed by an event outside our control then we will contact you as
soon as possible to let you know and we will take steps to minimise the effect
of the delay. Provided we do this we will not be liable for delays caused by the
event, but if there is a risk of substantial delay you may contact us to end the
agreement and receive a refund for any goods you have paid for but not received.
7.4 If you are not at home when the goods are delivered. If no one is available
at your address to take delivery and the goods, we will leave you a note
informing you of how to rearrange delivery or collect the goods from a local
depot.
7.5 If you do not re-arrange delivery. If you do not collect the goods from us
as arranged or if, after a failed delivery to you, you do not re-arrange
delivery or collect them from a delivery depot we will contact you for further
instructions and may charge you for storage costs and any further delivery
costs. If, despite our reasonable efforts, we are unable to contact you or
re-arrange delivery or collection we may end the agreement with you.
7.6 When you become responsible for the goods. The goods will be your
responsibility from the time the goods are delivered to the address you gave us.
7.7 When you own goods. The ownership of the goods will transfer to you once we
have received the initial payment for the goods.
7.8 What will happen if you do not give required information to us. We may need
certain information from you so that we can supply the goods to you, including,
for example, your name, address and other contact details. This information will
be requested at the time you place your order. If you give us incomplete or
incorrect information, we may either end the agreement (and clause 9.2 will
apply) or make an additional charge of a reasonable sum to compensate us for any
extra work that is required as a result. We will not be responsible for
supplying the goods late if this is caused by you not giving us complete and
correct information we need within a reasonable time of us asking for it
7.9 Reasons we may suspend the supply of goods to you. We may have to suspend
the supply of the goods to you:
7.9.1 to deal with technical problems or make minor technical changes; or
7.9.2 as a result of any changes in relevant laws and regulatory requirements.
7.10 You are required to inform us of any issues regarding your delivery within
14 days, with 14 days beginning on the day after you receive the goods from us.
8. YOUR RIGHTS TO END THE AGREEMENT
8.1 Exercising your right to change your mind (Consumer Contracts Regulations
2013). You are entitled to cancel the contract pursuant to Part 3 of the
Consumer Contracts (Information, Cancellation and Additional Charges)
Regulations 2013 at any time within the first 14-days of the agreement start
date (agreement start date being the day after on which you receive your goods
from us). Should you wish to terminate the agreement in accordance with this
clause, you can do so by contacting our customer services team in any of the
ways set out in clause 3. A list of these contact methods is again shown below
* in writing via post to Flava Supermarket Ltd - Misson Mill, Bawtry Road,
Misson, South Yorkshire DN10 6DP, United Kingdom; or
* in writing via email to customerservices@flava.co.uk
* by telephone on 01909 499492;
* by using our model cancellation form which can be found here:
https://flava.co.uk/contact.php
8.2 Ending the agreement because of something we have done or are going to do.
If you are ending a agreement for a reason set out in clauses 8.2.1 to 8.2.3
below the agreement will end immediately and we will refund you in full for any
goods which have not been supplied. The reasons are
8.2.1 we have told you about an error in the price or description of the goods
you have ordered and you do not wish to proceed;
8.2.2 there is a risk that supply of the goods may be significantly delayed
because of events outside our control; or
8.3 Ending the agreement where we are not at fault and there is no right to
change your mind. Even if we are not at fault and you do not have a right to
change your mind you can still end the agreement before it is completed, but you
may have to pay us compensation (limited to the value of the total amount
payable by you within your contract). The agreement will be completed when the
final of your scheduled payments is made. If you want to end the agreement
before it is completed where we are not at fault and you have not changed your
mind, just contact us to let us know. The agreement will end immediately and
8.3.1 if the goods have already been delivered to you, you will be required to
pay the full balance outstanding for the goods under your agreement; or
8.4 If what you have bought is damaged or misdescribed you may have a legal
right to end the agreement or to get the goods replaced or to get some or all of
your money back as set out in this clause 9.2.1:
8.4.1 How to tell us about problems. If you have any questions or complaints
about the goods, please contact us. You can telephone our customer service team
using the contact details set out in clause 3.
8.4.2 Information about your legal rights. We are under a legal duty to supply
goods that are in conformity with this agreement. Nothing in these terms and
conditions will affect your legal rights. However, please note that these rights
are subject to certain exceptions. For detailed information as to your rights
please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04
05 06.
9. ENDING THE AGREEMENT WITH US
9.1 Tell us you want to end the agreement. If you wish to exercise your right to
end the agreement in accordance with clause 8.1, please let us know by doing one
of the following:
9.1.1 Email. Email us at customerservices@flava.co.uk. Please provide your name,
home address, details of the order and, where available, your phone number and
email address.
9.1.2 Online. Complete the cancellation form on our website via:
https://flava.co.uk/contact.php
9.2 When we will pay the costs of return. We will pay the costs of return:
9.2.1 if the goods are damaged or misdescribed.
9.2.2 an error in pricing or description, a delay in delivery due to events
outside our control or because you have a legal right to do so as a result of
something we have done wrong.
In all other circumstances (including where you are exercising your right to
change your mind) you must pay the costs of return.
9.3 What we charge for collection. If you are responsible for the costs of
return and we are collecting the goods from you, we will charge you the direct
cost to us of collection.
9.4 How we will refund you. We will refund you the price you paid for the goods
including delivery costs, by the method you used for payment.
9.5 When your refund will be made. We will make any refunds due to you as soon
as possible. If you are exercising your right to change your mind then:
9.5.1 if we have not offered to collect the goods, your refund will be made
within 14 days from the day on which we receive the goods back from you or, if
earlier, the day on which you provide us with evidence that you have sent the
goods back to us; or
9.5.2 in all other cases, your refund will be made within 7 days of your telling
us you have changed your mind.
9.5.3 should you end the agreement with us under your 14-day cancellation period
then you must return our goods in full at your own cost in a new and unused
condition in order to be eligible for any refund and to end the agreement with
us
10. OUR RIGHTS TO END THE AGREEMENT
10.1 We may end the agreement if you break it. We may end the agreement for the
supply of goods at any time by writing to you if:
10.1.1 you do not make any payment to us when it is due and you still do not
make payment within 7 days of us reminding you that payment is due;
10.1.2 you do not, within a reasonable time of us asking for it, provide us with
information that is necessary for us to supply the goods, for example, delivery
details; or
10.1.3 you do not, within a reasonable time, allow us to deliver the goods to
you or collect them from us.
10.2 If you end the agreement with us under your 14-day cancellation period we
will refund you any money you have paid for goods once these goods are received
back by us in a new and unused condition. Should you not return these goods to
us then you will remain liable to pay us any outstanding payments due under this
agreement.
11. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
11.1 We are responsible to you for foreseeable loss and damage caused by us. If
we fail to comply with these terms and conditions, we are responsible for loss
or damage you suffer that is a foreseeable result of our breaking this
agreement, but we are not responsible for any loss or damage that is not
foreseeable. Loss or damage is foreseeable if either it is obvious that it will
happen or if, at the time the agreement was made, both we and you knew it might
happen, for example, if you discussed it with us during the sales process
11.2 We do not exclude or limit in any way our liability to you where it would
be unlawful to do so. This includes liability for death or personal injury
caused by our negligence or the negligence of our employees, agents or
subcontractors; for fraud or fraudulent misrepresentation; for breach of your
legal rights in relation to the goods as summarised for defective goods under
the Consumer Protection Act 1987.
11.3 We are not liable for business losses. We only supply the goods for
domestic and private use. If you use the goods for any commercial, business or
re-sale purpose we will have no liability to you for any loss of profit, loss of
business, business interruption, or loss of business opportunity.
12. HOW WE MAY USE YOUR PERSONAL INFORMATION
12.1 How we may use your personal information. We will only collect, use and
store your personal information in accordance with our privacy notice, which can
be found here: https://flava.co.uk/privacy.php
13. OTHER IMPORTANT TERMS
13.1 We may transfer this agreement to someone else. We may transfer our rights
and obligations under these terms to another organisation. We will contact you
to let you know in writing if we plan to do this. If you are unhappy with the
transfer you may contact us to end the agreement within 30 days of us telling
you about it and we will refund you any payments you have made in advance for
goods not provided
13.2 You need our consent to transfer your rights to someone else. You may only
transfer your rights or your obligations under these terms to another person if
we agree to this in writing.
13.3 Nobody else has any rights under this agreement. This agreement is between
you and us. No other person shall have any rights to enforce any of its terms.
Neither of us will need to get the agreement of any other person in order to end
the agreement or make any changes to these terms and conditions
13.4 If a court finds part of this agreement illegal, the rest will continue in
force. Each of the clauses of these terms and conditions operates separately. If
any court or relevant authority decides that any of them are unlawful, the
remaining clauses will remain in full force and effect.
13.5 Even if we delay in enforcing this agreement, we can still enforce it
later. If we do not insist immediately that you do anything you are required to
do under these terms and conditions, or if we delay in taking steps against you
in respect of you breaking this agreement, that will not mean that you do not
have to do those things and it will not prevent us taking steps against you at a
later date. For example, if you miss a payment and we do not chase you but we
continue to provide the goods, we can still require you to make the payment at a
later date
13.6 Which laws apply to this agreement and where you may bring legal
proceedings. These terms and conditions are governed by English law and you can
bring legal proceedings in respect of the goods in the English courts. If you
live in Scotland you can bring legal proceedings in respect of the goods in
either the Scottish or the English courts. If you live in Northern Ireland you
can bring legal proceedings in respect of the goods in either the Northern Irish
or the English courts.
13.7 If we are required to make significant changes to this Agreement then these
changes will affect new customer agreements only. Possible circumstances under
which these changes may be made are:
* changes in applicable laws or regulations;
* changes to our systems;
* changes in market conditions affecting our business;
* new developments in products, technology or other changes in lending
practices;
* additional, enhanced or revised product features;
* new promotional offers;
We will give you 30 days written notice of the variation where any such change
is disadvantageous to you. You may then choose to end the agreement as detailed
under term 8.1.
13.8 We reserve the right to perform a full credit search for identity
verification purposes and fraud prevention.
13.9 It is at our discretion to enforce that if you should place any further
orders and make payment whilst having a previous account which is in arrears,
that any payments made on a new order will be allocated to that of the
outstanding account, and no goods shall be dispatched on a new order as the
previous account in arrears supersedes that of the new order.
14. ZERO TOLERANCE OF UNACCEPTABLE BEHAVIOUR
14.1 Violence, aggression, threatening behaviour or abuse whether written
(including email and text or other message communication) verbal, physical,
psychological, online on social media or in any other form and whether actual
threatened or perceived towards Our employees, consultants, agents,
representatives or property (Unacceptable Behaviour) will not be tolerated. To
ensure that all employees, consultants, agents and representatives have the
confidence that We will deal with all instances of violence, aggression,
threatening behaviour and abuse in a robust manner, We have adopted a zero
tolerance approach to protect them because their safety and security is of vital
importance to Us.
14.2 Where We reasonably believe that Unacceptable Behaviour has been
perpetrated, caused, allowed or enabled by You or by someone on Your behalf then
We have the right at Our sole discretion and with immediate effect to:
14.2.1 issue a written warning after which if any other incident of Unacceptable
Behaviour is perpetrated, caused, allowed or enabled by You or by someone on
Your behalf then We may take any other action set out in this clause 17; or
14.2.2 suspend the supply of the goods to you; or
14.2.3 terminate the Agreement.
14.3 For the avoidance of doubt, if We reasonably believe the Unacceptable
Behaviour is sufficiently serious, We reserve the right at Our sole discretion
to take either of the actions specified in clause 14.2.2 or clause 14.2.3
without having issued You with a written warning.
14.4 Regardless of any other action taken by Us under this clause 14, We reserve
the right to refer any incident of Unacceptable Behaviour to the Police or any
other appropriate law enforcement agency.
15. COMPLAINTS
15.1 We aim to provide You with an unrivalled customer experience around the
clock. We hope that You will never have a reason to be unhappy about any aspect
of Our supply of the goods to you. However, Our customer services team is
dedicated to helping You reach a resolution of any issue and so if You are not
satisfied You should contact them straight away using one of the methods of
communication set out in clause 3.
15.2 We will always work hard to resolve any complaint within one Business Day
although there may be times where a more detailed investigation is required in
which case We aim to resolve Your complaint within five Business Days. In any
situation where You feel Your complaint has not been resolved in full You can
ask for it to be escalated to a supervisor or manager above the customer
services team. If there is nobody available at the time Our customer services
team will arrange a call back for You.
15.3 If You are still not happy, You should send Your complaint in writing
directly to Our Head of Operations at the following address: Flava Supermarket
Ltd - Misson Mill, Bawtry Road, Misson, South Yorkshire DN10 6DP. Please ensure
that You include any reference numbers that You have been provided with, the
full details of Your complaint and Your resolution requirements. We aim to
resolve all written complaints within 10 Business Days and will contact You
directly with the results of any internal investigations and conclusions.
15.4 You will also be able to get independent advice at any time by visiting
Your local Citizens Advice Bureau or by calling them on 08454 040506.
15.5 Whilst We are more than happy to work with independent parties to help
resolve any grievance that You may have, We would always request that You follow
the process above and contact Us first so that We can resolve Your issue
efficiently, with minimal disruption and inconvenience to Yourself.
16. REFUNDS AGAINST FREE/ PROMOTIONAL ITEMS
16.1 It is at our discretion to issue a refund or replacement for any free/
promotional items the user has ordered.
17. ADHOC (NON Flava Benefits) AMAZON VOUCHER TERMS AND CONDITIONS
17.1 To qualify for your £10 Amazon Voucher you must successfully complete all
payments of your new order or pay your order in full on check out.
17.2 Only orders that are placed on or before the 28th May and fully paid before
the 26th July 2021 will qualify.
17.3 No cash alternatives will be offered.
17.4 Offer ends 26th July 2021
19. ADHOC (NON Flava Benefits) St. Patricks Day Prize Giveaway TERMS AND
CONDITIONS
18.1 Only orders that are placed on the 17th March 2022 and successfully pay
their first payment will be eligible for a chance to win £100
18.2 The winner will be selected at random
18.3 The £100 will be shipped together with the winners order.
19. ADHOC (NON Flava Benefits) Win an XBOX Series X TERMS AND CONDITIONS
19.1 To qualify for your chance to win an an XBOX Series X you must successfully
place an order with us and made at least 1 payment to their order on or before
11:59am on 30/09/2022
19.2 Only orders that are placed on or before the 11:59am on 30/09/2022 will
qualify for an entry into the prize draw.
19.3 No cash alternatives will be offered.
19.4 In the event of unforeseen circumstances beyond The Promoter’s reasonable
control, the promoter reserves the right to cancel, terminate, modify or suspend
the competition or these terms and conditions, either in whole or in part, with
or without notice.
19.5 The winner will be selected at random
19.6 The XBOX Series X will be shipped to the winner once they've fully paid off
all their payments against their order
19.7 The name, address, email address and phone number of the winner must be
provided to The Promoter if requested
19.8 The winner’s name and social media username may be posted on the social
media profiles of The Promotor after the winner has been selected.
When a customer places an order of greater value than £60 1 free ticket is
automatically added to there basket.
When a customer places an order of greater value than £80 10 free ticket is
automatically added to there basket.
When a customer places an order of greater value than £120 50 free ticket is
automatically added to there basket.
When a customer places an order of greater value than £180 100 free ticket is
automatically added to there basket.
20. ADHOC (NON Flava Benefits) Win a £1000 Flava Home Gift Card
20.1 To qualify for your chance to win a £1000 Flava Home Gift Card you must
successfully place an order, with an order value equal to or greater than £100
with us, and made at least 1 payment to their order on or before 11:59am on
15/12/2022
20.2 Only orders that are placed on or before the 11:59am on 15/12/2022 will
qualify for an entry into the prize draw.
20.3 No cash alternatives will be offered.
20.4 In the event of unforeseen circumstances beyond The Promoter’s reasonable
control, the promoter reserves the right to cancel, terminate, modify or suspend
the competition or these terms and conditions, either in whole or in part, with
or without notice.
20.5 The winner will be selected at random
20.6 The £1000 Flava Home Gift Card will be emailed to the winner once they've
fully paid off all their payments against their order
20.7 The name, address, email address and phone number of the winner must be
provided to The Promoter if requested
20.8 The winner’s name and social media username may be posted on the social
media profiles of The Promotor after the winner has been selected.
20.9 When a customer places an order with an order value or £100 or greater then
1 free ticket will be automatically added to there basket
20.10 The "£1000 Flava Home Gift Card" refers to One (1) £1000 Voucher to be
redeemed at flavahome.co.uk
21. ADHOC (NON Flava Benefits) FREE PROMOTIONAL ITEMS:
21.1 Only orders that are above the minimum spend specified on the promotional
marketing messages will be eligible.
21.2 Only orders that are placed within a 24 hour period of the promotional
marketing being sent will be eligible.
21.3 Offer available while stocks last. We have the right to withdraw or change
the FREE promotional item to an alternative item.
21.4 Credit terms are subject to status
21.5 Unless stated, the voucher code displayed on the promotional marketing
material mush be applied at the checkout to be eligable for the free promotional
item
21.5 Only one promotion can be applied per order
21.6 Free Promotional items will be dispached with your order upon first payment
21.7 It is at our discretion to issue a refund or replacement for any free/
promotional items the user has ordered.
--------------------------------------------------------------------------------
FLAVA BENEFITS TERMS AND CONDITIONS
ELIGIBILITY TO ENTER
1. This monthly prize draw is open to entrants over 18 years of age. (Flava
Supermarket Ltd staff members are excluded from the draw).
2. By entering the prize draw, you confirm that you are eligible to do so and
eligible to claim any prize you may win.
HOW TO ENTER
3. The prize draw will include all new and existing members who have
successfully made their membership payment by 4pm on the day of the prize draw.
4. Entries after that time and date will not be included in that prize draw, and
instead included in the following prize draws.
5. To enter the prize draw simply become a Flava Benefits Member via our
website: https://flava.co.uk
OR
Submit 1 postal entry for free by post to: Flava Supermarket Ltd - Misson Mill,
Bawtry Road, Misson, South Yorkshire DN10 6DP, United Kingdom
7. Flava Supermarket Ltd will not accept responsibility if contact details
provided are incomplete or inaccurate.
8. Membership is charged at £29.99 per month upon sign up, and your membership
is renewed at £14.99 on the anniversary of each month thereafter unless your
membership is cancelled by you.
HOW TO CANCEL
9 - Membership can be cancelled by: Calling us on: 01909 499492 Emailing us at:
customerservices@flava.co.uk Live chat on our website: www.flava.co.uk
10. Membership entries that have been debited and entered into the current
monthly prize draws are unable to be cancelled or refunded after that point.
11. Future entries prior to any debit are able to be cancelled, therefore you
will not be debited or entered into the next prize draw and your membership will
be cancelled immediately.
THE PRIZES
12. The prize draws will take place on the last working day of the month at 5pm.
13. The Flava Benefits Membership Prizes are as follows:
- The ‘Cash Prize’ will be a Tax-Free Cash sum of £500 or
- The ‘Win Your Order for Free’ Prize will be a complete refund of any monies
paid towards your order and your account being marked as paid in full, or
- The ‘Win an extra £250 to spend on tech Prize will be access to place a new
order with the Flava Supermarket ltd up to the value of £250 completely free.
14. Whilst you are an active Flava Benefits Member, we will also provide the
following inclusive benefits to you completely free of charge:
- Free Shipping on your order.
- Flava Benefits exclusive access to higher value products.
- 10% order discount for a ‘refer a friend’ reward.
15. The prize winners will be drawn completely at random by Flava Supermarket
Ltd.
16. The prizes are non-exchangeable and non-transferable.
17. We reserve the right to substitute prizes with another prize of equal or
higher value if circumstances beyond our control make it necessary to do so.
18. Flava Supermarket Ltd reserves the right to postpone any prize draw to a
nearby date (within 4 weeks). As a result of us doing so, we will notify you via
email prior to that scheduled prize draw date, whereby your entry will be
automatically included in the next prize draw, or offered a full refund for your
entry.
19. The decision of Flava Supermarket Ltd regarding any aspect of the prize draw
is final and binding and no correspondence will be entered into about it.
WINNER ANNOUNCEMENT
19. The winner will be notified after the draw via the email to the email
address provided during membership or postal registration.
20. Flava Supermarket Ltd will attempt to contact the winner by email three
times.
21. If the winner does not respond to the emails notifying them of their win
within 14 days of the second email, they will lose their right to the prize, and
Flava Supermarket Ltd reserves the right to choose and notify a new winner.
RECEIPT OF THE PRIZES
22. Please allow up to 14 days for delivery of the prize.
23. The prize will be delivered by Flava Supermarket by providing ‘Your Order
For Free’.
24. Flava Supermarket Ltd will deliver your prize to your chosen address, or
transfer the prize via BACS to your chosen bank account.
25. Flava Supermarket Ltd accepts no responsibility if the bank details you
provide to us are incorrect for any reason.
DATA PROTECTION AND PUBLICITY
26. You consent to any personal information you provide in entering the prize
draw being used by Flava Supermarket Ltd for the purposes of administering the
prize draw, and for those purposes as defined within our privacy notice.
27. All entrants may apply for details of the winning participant by contacting
us at customerservices@flava.co.uk
28. The winner agrees to the release of their first name and county to any other
prize draw participants if requested via Flava Supermarket Ltd.
29. An announcement of the winners first name and county may be made via our
Flava Supermarket Ltd website.
30. Should you agree to a video call with us, a recording of this call may be
posted on the Flava Supermarket website.
31. All personal information shall be used in accordance with our Flava
Supermarket Privacy Notice.
LIMITATION OF LIABILITY
32. Flava Supermarket Ltd does not accept any liability for any damage, loss,
injury or disappointment suffered by any entrants as a result of either
participating in the prize draw or being selected for a prize.
33. Flava Supermarket Ltd does not provide any form of practical or IT support
for this prize. On receipt, all responsibilities relating to warranty and the
product are that of the prize winner.
GENERAL
34. Flava Supermarket Ltd reserves the right to cancel the prize draw or amend
these terms and conditions at any time, without prior notice.
35. The prize draw and these terms and conditions will be governed by English
law and any disputes will be subject to the exclusive jurisdiction of the courts
of England and Wales.
These Terms were last updated on 7th November 2023 and are the copyright of
Flava Supermarket Limited.
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Flava Supermarket Ltd - Misson Mill, Bawtry Road, Misson, South Yorkshire DN10
6DP, United Kingdom
Flava.co.uk is a trading style of Flava Supermarket Ltd and offers unregulated
credit agreements. Borrowing more than you can afford or paying late may
negatively impact your ability to shop with us again. 18+, UK residents only.
Subject to status. T&Cs apply.
You may be able to obtain finance for your purchase from other lenders and you
are encouraged to seek alternative quotations. If you would like to know how we
handle complaints, please ask for a copy of our complaints handling process.
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