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POST https://wageoverpayment.com/

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Text Content

HAVE YOU OVERPAID AN EMPLOYEE?

GET A FREE QUOTE


ARE YOU LOOKING FOR A SOLUTION TO RECOVER WAGE OVERPAYMENTS?

 

Payroll Management is a daunting task in a fast-moving environment and when it
comes to wage overpayments recovery, many Payroll Managers are looking to
outsource the task to a specialist provider.

The biggest challenge comes from wage overpayments to ex-employees.

Even where the Payroll Manager takes time to explain how it occurred, it’s often
too easy for the ex-employee to ignore communications and hope it will go away,
and more often than not, it does.


OUR SOLUTION

 

Recovering overpaid wages is similar to any debt collection exercise.

Our service is professional and our approach complies with the CSA Code of
Conduct. The CSA (Credit Services Association) is the sole professional
association for Debt Collectors in the UK.

Every client has specific requirements and we approach every new enquiry as a
new project and agree a personalised approach with our client.

Above all, we will always take care to protect our client’s good name and
reputation.

A successful debt recovery process must take into account the ex-employee’s
financial circumstances and ability to repay the overpaid wages.

This said, a successful debt recovery process is also an escalation process and
our workflows will aim to gradually increase pressure whilst all communications
remain professional at all times.

Once the financial circumstances of the ex-employee have been assessed, we will
monitor and review repayment agreements regularly.


HOW DOES IT WORK

WO will make the initial contact with the ex-employee and reiterate the wage
overpayment situation inviting repayment proposals. Some ex-employee will ignore
the situation and refuse to engage with WO.

At this stage CLI will take over the management of the case and commence the
debt collection process.

CLI ‘s letters remain professional but the change of identity of the third party
handling the case will generate more responses and engagement.

The purpose of our emails or letters is to receive payment by return, but in
many cases, our written communications will start a dialog in the form of
incoming phone calls, emails or letters.

Our skilled negotiators will respond to your ex-employees, reiterate how the
overpayment occurred and they will check how and when the overpayment can be
repaid.




ADDITIONAL SERVICES


TRACING

Sometimes, your ex-employee will have moved to another address and our initial
letters will get returned to us marked “gone away”.

At this stage, we refer the case to our tracing department. More often than not,
we will be able to produce a new address and we will start our written
communications again.

Get in touch


LEGAL ACTION

A small minority of our clients’ ex-employees will decide to keep a low profile
hoping that this will go away and that they will never have to repay the wages
they received in error.

On 1st October 2017, a Pre-Action Protocol for Debt Claims has come into force.
This is a procedure which creditors have to follow prior to commencing legal
action against their debtors.

The Pre-Action Protocol have brought a new dimension to the debt collection
process. We like it because we get another bite of the cherry! Nothing gets
filed into Court at this stage but the forms are similar to Court forms and send
an ultimate message to ex-employees that unless they address the situation,
there is a strong likelihood that the matter will end up in Court.

Where the Pre-Action Protocol does not generate repayment of the overpaid wages,
we are able to manage the entire legal process on behalf of our clients.

We will organise the issue of Court Proceedings, request Judgments and organise
enforcement through the High Court Enforcement Officer.

Get in touch


INTERNATIONAL

We offer our wage overpayment recovery service to multinationals. Whether
payroll is centralised or handled locally, all of the services described above
can be delivered locally (in 168 countries) through our Global Network, TCM
Group.

TCM Group was formed in 1987 and provides coverage in 168 countries through 145
local offices. It employs 8800 dedicated staff and delivers worldwide debt
collection services wherever your ex-employees are located.

Ultimately, using our unique Wage Overpayment Solutions will save you time so
you are able to focus on your core activities within the Payroll Department, and
generate more results through an ethical debt recovery process, which will
preserve your image and reputation as a good employer.

get in touch


DO YOU NEED HELP WITH THE RECOVERY OF YOUR WAGE OVERPAYMENTS?


GET A FREE QUOTATION

If you are looking for a free quotation for a one-off overpayment, a small or
large batch of overpayments or an ongoing solution to manage a flow of wage
overpayments, please fill out this form.

Name

Email Address

Tel

Company

Country where your company is registered

State the amount you wish to recover and currency

Employee's name

Country where your employee resides

Please enter the number of days the debt is overdue

Additional comments

Submit


WO is a dedicated wage overpayment recovery service powered by Credit Limits
International Ltd

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