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Back to Docusign.com * Discussion * * * Community * Recently Active Topics * Unanswered Questions * What's New * Community Announcements13 * Community Lounge15 * IAM Applications * Docusign IAM for Sales4 * Docusign IAM for CX3 * Docusign IAM Core3 * Platform Services * Docusign Maestro7 * Docusign Navigator5 * Docusign App Center7 * Data Verification6 * Docusign Admin139 * Docusign Monitor6 * eSignature * Signing880 * Sending1823 * Templates376 * Branding37 * Configuration780 * CLM * Getting Started22 * Configuration88 * Troubleshooting48 * CLM+6 * Web Forms * General45 * Identify * General28 * DocGen * General7 * Rooms * General36 * Developer * eSignature API101 * Extension Apps6 * Maestro API5 * Web Forms API5 * Embedded Signing15 * Docusign Connect8 * Go-live9 * SDKs24 * Salesforce/Apex Toolkit10 * Mobile SDKs5 * General37 * Extensions * Advanced Web Forms5 * IDV Premier6 * DocGen for eSignature5 * Notary16 * Payments25 * Mobile34 * Integrations * Salesforce145 * Google5 * Microsoft86 * Workday8 * Other75 * Community FAQ Center * Using the Community8 * FAQs4 * Get Started * Groups * Events * Ideas * FAQs * Learn * * * Customer * Developer * * Ask the Community Login/Register * Home * Community * eSignature * Signing SIGNING Find answers to your eSignature signing questions. * 880 Topics * 2,453 Replies Subscribe When you subscribe we will email you when there is a new topic in this category 880 TOPICS Recently Active Most Replies Most views Newest First C cesaryoNewcomer asked in Signing DOWNLOADING THE DOCUMENT BEFORE SIGNING Good morning, With Docusign, is it possible to prevent recipients from downloading the document before signing? It seems so to me but I'm not sure... In fact, most other online signature platforms do not offer it. I don't really see the point in the recipient being able to download the document, so possibly signing it manually, sending it back and paying for an online signature service where you can bypass the online signature. I am in France Thank you in advance for your feedback. 02 C 12 minutes ago S SnezanaNewcomer asked in Signing CERTIFICATE OF COMPLETION Hi there :) Could you please tell me if there is a way of extracting Certificate of Completion for a document signed more than a year ago? We have a document which is missing the CoC and we could not locate it because the system does not allow us to scroll until we reach desired date and document. Many thanks. 02 C 13 minutes ago S seantrbiNewcomer asked in Signing CONTRACTS LOCKED FOR SIGNATURE FOR A PERIOD OF TIME I work in franchising and the FTC requires a “cooling off” period, in which a document has to be sent, or “disclosed,” but it cannot be signed for a certain number of days (usually 7 or 14). Is there a way docusign can send documents but not allow a signature until a certain date or number of days in the future? 00 S 1 hour ago G gitaNewcomer asked in Signing CAN ALL THE SIGNERS OF THE ENVELOPE BE DISPLAYED ON THE DOCUMENT TO ALL THE RECIPIENTS ? I want to know if there is a way to display all the signatoryies with tags on the envelope to all the listed recepients on the envelope. Currently only the signer can see where he needs to sign and has no visibility if the other persons before him /her has already signed. I understand that this is dictated by the signing order. We have a requirement in our company to display all the signers listed to receive the envelope and be able to view on the envelope who has signed and whose signature is pending. I have not come across this functionality yet. . 02 N 1 hour ago P psultanNewcomer asked in Signing INSTITUTIONAL SIGNING/PROCESSING OF MULTIPLE DOCUMENTS. Hello. What is the best practice for an educational institution that needs to obtain a student’s signature on a DocuSign form that also requires a co-signature by a representative of that institution? There does not seem to be a bulk signature option when multiple documents need to be processed. Does anyone have any suggestions about how to address this need most efficiently? Thank you. 01 N 3 hours ago E Eva MARQUOTNewcomer asked in Signing FORM INITIALS OF FIRST AND LAST NAME Good morning, I would like to configure the “initials” field so that users who must initial their contract (HR) do so in “letter” mode and by handwriting because it is not readable. example: Mr Philippe ABBE must initial each page, instead of having the initials handwritten I would like to see “PB” appear in full in the “initials” field Thank you for your help 02 E 5 hours ago P PeteNewcomer asked in Signing E-SIGNATURE ERROR ON FRENCH GOV SITE Hello, I am receiving this error on a French Gov site, which I need to electronically sign a document.error I am getting:------------------------Your signature is not valid: The summary was signed with a foreign certificate outside the EU and whose certification authority is not present among those defined in the eIDAS trust lists. Your signature is therefore not considered valid since we cannot find the certification authority of the certificate used among the eIDAS trusted lists. We invite you to contact your signature provider in order to have a compliant signature.---------------------------------------What is strange is your company is listed as a valid third party for electronic signatures.Here is the French gov site that recommends your platform: https://www.francenum.gouv.fr/guides-et-conseils/pilotage-de-lentreprise/dematerialisation-des-documents/la-signature#avancee Here is original error message not translated: Votre signature n'est pas valide : La synthèse a été signée ave 05 K 9 hours ago S scottdunford1Observer asked in Signing HELP WITH OPENING DOCUMENT TO SIGN I got "The envelope is not accessible at this time" I didn't recognize the user code in my original email and said, “ I didn’t receive it. 01 N 9 hours ago J JorisNewcomer asked in Signing ONE TIME ELECTRONIC QUALIFIED SIGNATURE I need a qualified elekctrnic signature foor signing a document in France. It is realy once, that I need it, as, in Holland (my nationality) this is totally not required. I tried to get the qualified signature via FranceConnect+ but that is only for the french themselves. I need to sign a document to end a company inscription what was done by mistake. How do I do this without opening a paid account with monthly payments? 01 N 9 hours ago A Aknt94Newcomer asked in Signing CANCEL A SIGNATURE AS A RECIPIENT Hi, I would like to know if it is possible for a recipient to cancel their signature as long as the sender has not signed it yet. I would also like to know how to access my trash, as I thought clicking delete would cancel my signature, but I found out that was not the case. 01 13 hours ago K KKBNewcomer asked in Signing DOWNLOADING PREVIOUSLY SIGNED DOCUMENTS I want to download all Docusign documents for the past 12. months. The drop down menu permits previously signed documents only in the past six months. Can you help? 01 13 hours ago S SchedldoNewcomer asked in Signing DOCUSIGN SIGNATURE NOT VERIFIED FOR QES Hi all, we need a valid QES signature chain and now there is additionally a DocuSign sinature on the document which we don’t see. This can’t be verified (see below) and we are scared that the signature chain is not valid for signing a contract. There QES is strictly required. Did someone have a similar problem? 00 S 14 hours ago K KC101Newcomer asked in Signing DATE STAMP I have had multiple signatories on a document but one has their date stamped incorrectly. They don't have a Docusign account. Why would this happen? 00 K 20 hours ago C Charan BalamNewcomer asked in Signing CAN SIGNED DOCUMENT IN THE DOCUSIGN ENVELOPE DOWNLOADABLE FOR INFINITE TIME OR NOT Hello Everyone, I required some clarity around the download capabilities for signed documents within a DocuSign envelope. Can signed document downloadable for infinite time or not. Let me know, if we can the download the document infinite time before envelope expires or not. Thanks and Regards Charan Balam 02 A 21 hours ago O OurLifeIsAwesomeObserver asked in Signing CONTRACT PROBLEM We signed a docusign contract with a boat yard in August of 2023. Now they are claiming they “lost the contract” and we need to sign a new one. Can someone please tell us how we access what we signed?We now believe they had all the copies of completed go to them, we cannot find where the completed document was emailed to us, but have found where we, as the signer, are registered under their email, and the document was voided. We have the number from where it was voided. 01 A 21 hours ago C carolinewmeNewcomer asked in Signing FORMS DISAPPEARED I was completing some camp forms and saved to finish later. Now they are gone. When I try to reopen from the emailed invitation it says the forms have already been opened. I press the yellow “Go to Signing” button and get an error message. This has happened multiple times. 01 C 1 day ago P PintelNewcomer asked in Signing IS IT POSSIBLE THAT EACH PARTY TO A CONTRACT SIGNS THE DOCUMENT WITH ITS OWN DOCUSIGN PROCESS? Hi, is the validity of the digital signatures effected or becomes invalid if each party to a contract takes care only for collecting its own signatures via independent docusign processes? E.g.: Party A internally signs contract via docusign After completion Party A sends the contract via (regular) email to Party B Party B starts a new docusign process with its own account to collect its internal signatures Party B sends “completely” signed contract back to Party A via (regular) email. 03 C 1 day ago L LorenaOliveiraNewcomer asked in Signing ERROR WITH THE ESIGNATURE My envelopes are coming back with a white window covering the pages: The signature camp was at “Titulado” Could you tell me what is causing this and how to resolve it? Thank you in advance. 08 C 1 day ago L Linda PriceNewcomer asked in Signing COMPLETED DOCUMENTS NOT SHOWING IN MY DOCUSIGN WHEN I'M ONLY RECEIVING A COPY When I’m listed to receive a copy from DocuSign, it’s not showing up in my completed list, is there a way to have this updated to where all documents show up in the completed file even if you do not need to sign? Thanks, Linda 06 C 1 day ago C ChathuraNewcomer asked in Signing NOT VISIBLE EARLIER DOCUMENTS IN SENT BOX Hi All, I don't see an option, how can we restore earlier documents if i lost the visibility from sent box. Thanks 03 T 1 day ago A AkemiNewcomer asked in Signing SIGNING ERROR For some reason, when my client tries to use DocuSign, it automatically enters their email as their signature.ould you please advise us on how to resolve this issue? 02 M 1 day ago M MayetteNewcomer asked in Signing NEWBIE Just wondering if anyone knows why docusign randomly changes the signing color. I prefer the customer I’m sending the document to be in yellow however it sometimes randomly changes it to blue and I am unable to change it back. Kind of annoying. Nothing in preferences that I can see to set it. Also, Is there a way to increase the duration of inactivity where it logs me out? Mine is set really short. Sometimes it logs me out before I’m even able to take a phone call. Also annoying. I’d appreciate any info. Thanks 03 N 1 day ago J JulieCDNewcomer asked in Signing THIS EMAIL IS A SCAM, CORRECT? Email received today. 01 M 1 day ago L LJYNewcomer asked in Signing UKBIOBANK MTA CONTACT Because I have signed the MTA and then I can't change my MTA contact. How can I solve this issue? 01 N 1 day ago M MKhendersonNewcomer asked in Signing SETTING NECESSARY THRESHOLDS FOR DOCUMENT SIGNING I want to set a % threshold on a docusign. For a Board resolution, for example, the resolution is passed once 50% sign. So, I want a setting that completes the document once 50% sign. Or to be able to make certain people obligatory signatories and then others signatories who can sign, but aren’t needed? 01 1 day ago * 1 * 2 * 3 * 4 * ... * 36 * Page 1 / 36 MOST HELPFUL MEMBERS THIS WEEK * JohnSantos 12 likes * Pawan Gangwani 6 likes * Michael.Rave 5 likes * D David.Schmitz 4 likes * sofian_solusign 3 likes BADGE WINNERS * Mike Cioffihas earned the badge 1st Reply Posted * seantrbihas earned the badge 1st Question Posted * RhondaWhas earned the badge 1st Reply Posted * Mike Cioffihas earned the badge 1st Question Posted * Riverside Onehas earned the badge 1st Reply Posted Show All Badges POPULAR TAGS * eSignature * Admin Tools * Salesforce * Billing * API Powered by Gainsight Code of Conduct SIGN UP Already have an account? Login YOU CAN LOGIN OR REGISTER AS EITHER A DOCUSIGN CUSTOMER OR DEVELOPER. IF YOU DON’T ALREADY HAVE A DOCUSIGN CUSTOMER OR DEVELOPER ACCOUNT, YOU CAN CREATE ONE FOR FREE WHEN REGISTERING. 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