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APPFOLIO INVESTMENT MANAGEMENT PLACES #1 IN G2 FALL 2022 GRID REPORT

By Nat Kunes November 3 2022 2 min read


We’re proud to announce AppFolio Investment Management has placed #1 in the G2
Fall 2022 Grid Report for Real Estate Investment Management. G2 is a software
marketplace that helps buyers make decisions based on peer reviews. The Fall
Grid Report leverages a combination of metrics including customer satisfaction,
market presence, and more to determine how providers across the investment
management software space are ranked in the market.

 

Our team at AppFolio Investment Management is honored to receive this
recognition because it demonstrates our commitment to one of our Core Values:
“Listening to Customers is in Our DNA.” Our dedicated focus to this value has
allowed us to build strong relationships with our customers. In light of this
award, we wanted to celebrate our team’s work and highlight a few ways we drive
a best-in-class partnership with our customers:


PROVIDING DEDICATED AND RESPONSIVE REPRESENTATIVES

We believe our software should feel like an extension of our customers’ teams,
and each AppFolio Investment Management customer partners with a dedicated
customer success representative that helps them leverage the software to achieve
their goals. This provides a consistent and reliable touchpoint for our
customers so they can be empowered to thrive with our team by their side.


INNOVATING ON OUR CUSTOMERS’ BEHALF

We partner closely with our customers to understand their distinct needs so that
we can continually innovate to create better ways to solve their problems. This
has resulted in a product that is both easy to use and solves their business
challenges. In some cases, we have delivered newly requested features in a
matter of days.


CRAFTING A SEAMLESS ONBOARDING EXPERIENCE

When a new customer signs up for our software, we’re excited to get them up and
running as soon as possible. We’ve designed an industry-leading onboarding
experience that gets customers fully up and running on AppFolio Investment
Management in a matter of weeks.


CELEBRATING OUR CUSTOMERS WITH EVENTS

We celebrate our customers with our famous annual AppFolio Customer Conference.
This is a 3 day event in the Fall and is open to all AppFolio customers, giving
them the opportunity to learn more about the industry, discover new ways to use
our products, and connect with one another as well as with our teams.


AND BEYOND

We also love to collaborate with our customers to help grow their business’s
brand in the market. We will regularly sponsor customers to attend industry
events and trade shows, co-create content that showcases their success, and help
promote any podcasts, books, or other projects they may be working on.

“The best part has been having the AppFolio team’s support and how much personal
attention I am getting. Makes a huge difference.” – Brooks Baskin, 2B Living

Partnering with our customers and helping them achieve their goals is our
ultimate reward at AppFolio Investment Management, and recognition by the
industry is a nice reminder to celebrate our work. Thank you to the team at G2
for recognizing the AppFolio Investment Management.




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APPFOLIO INVESTMENT MANAGEMENT RECEIVES SOC2, TYPE 2 CERTIFICATION


NAT KUNES


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