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Submitted URL: http://www.irissoftware.com/careers/how-we-switched-to-work-from-home/
Effective URL: https://www.irissoftware.com/careers/how-we-switched-to-work-from-home/
Submission: On July 15 via manual from IN — Scanned from CA

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Text Content

 * Industries Industries
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    * GEN AI SUMMARIZATION SOLUTION AIDS LENDING APP USERS
      
      Custom summarization solution using Gen AI eases lenders’ information
      access, complex app usage, and new user onboarding.
   
    * CONVERSATIONAL ASSISTANT BOOSTS AML PRODUCT ASSURANCE
      
      Gen AI-powered responses enhance the operational efficiency of the AML
      global product assurance team and reduce cost.

 * Services Services
    * Automation
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    * Data & Analytics
   
    * Integrations
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    * GEN AI SUMMARIZATION SOLUTION AIDS LENDING APP USERS
      
      Custom summarization solution using Gen AI eases lenders’ information
      access, complex app usage, and new user onboarding.
   
    * CONVERSATIONAL ASSISTANT BOOSTS AML PRODUCT ASSURANCE
      
      Gen AI-powered responses enhance the operational efficiency of the AML
      global product assurance team and reduce cost.

 * Stories Stories
   
   INDUSTRIES
   
    * All
    * Banking & Financial Services +
       * Asset Management
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    * Insurance
    * Life Sciences
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    * Professional Services +
       * Advisory & consulting
       * Employee Well-Being
       * Standards & Membership
         
   
    * Transportation & Logistics
   
   SERVICES
   
    * All
    * Automation
    * Cloud
    * Data & Analytics
    * Generative AI
    * Integration
    * Interactive
   
      
   
    * GEN AI SUMMARIZATION SOLUTION AIDS LENDING APP USERS
      
      Custom summarization solution using Gen AI eases lenders’ information
      access, complex app usage, and new user onboarding.
   
    * RELEASE AUTOMATION REDUCES TESTING TIME BY 80%
      
      Release automation expedites releases, cuts testing time, and improves
      product quality for leading marketing company.

 * About About
    * About Us
    * Our Leaders
    * What Makes Us Special
   
    * Celebrating 30 years
    * News & Events
   
    * IRIS MD ANIL APTE NAMED ONE OF INDIA’S MOST TRUSTED LEADERS
      
      Anil Apte’s emphasis on innovation now extends to Gen AI solutions.
   
    * MEET OUR TEAM AT THE AWS SUMMIT IN NYC JULY 2024
      
      An AWS partner, Iris has a team attending the Summit excited to discuss
      Cloud, Data & Analytics, and Gen AI solutions.

 * Careers Careers
    * Vision
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    * Discover the Iris Difference
    * Company Culture
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    * DISCOVER THE IRIS DIFFERENCE
      
      The merit-based culture at Iris Software ensures faster career growth for
      self-driven and deserving talent.
   
    * WORLD-CLASS BENEFITS THAT MATTER
      
      Following our “Employee First, Client First” mantra, we provide unique
      benefits to help our employees attain professional and personal growth.

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Home » Careers » How we Switched to Work from Home

Corporate CultureCompany Values


HOW WE SWITCHED TO WORK-FROM-HOME

Our COVID response was fast, comprehensive and total without disrupting work.




Business continuity is among the foremost frontiers that could become a casualty
if companies do not have a dependable plan in place to protect their operations.
We were thankfully well prepared as we shifted to remote work. We were equipped
with the requisite processes to maintain business continuity and protect client
interests in the wake of the coronavirus pandemic.

Our company had made timely investments in well-calibrated processes to
seamlessly shift to remote work. We backed those with effective communication
ability to speak to our clients about how we transitioned into a
business-as-usual mode with remote working.

Two goals – remaining firmly committed to our clients’ needs; and ensuring
employee health and safety – underpinned our strategy to land on both feet in
our new work setting.

We fleshed out those goals by strengthening governance and monitoring to ensure
productivity and the quality of services and deliverables. We had also
instituted additional compliance checks, laid down guidelines and provided the
relevant training to employees for effective and compliant remote work. We also
enabled flexibility in working hours to support customer needs, specifically for
the pandemic situation.

Alongside, we equipped all of our employees with the infrastructure and
connectivity to work from home. As a backstop, we set up infrastructure and
customer network connectivity at secondary offices, and re-validated those.

Our leadership had drawn up a comprehensive action plan for proactive mitigation
of risks and transitioning the business to a fully remote operation, effective
March 23, 2020. We re-calibrated workflow processes and the related
infrastructure to move more than 1,500 employees at all of our locations in the
U.S. and in India to start working from home with no disruption in services to
customers.

We lost no time in setting up a pandemic response team (PRT), comprising senior
executives from operations, information security, infrastructure/facilities,
human resources and customer-facing delivery teams. The PRT and other support
staff at our company worked round the clock to complete this transition within a
short span of seven days.

EMPLOYEE HEALTH & SAFETY, AND CUSTOMER SUCCESS

Our company organized its pandemic response on four fronts, as detailed below:

Continuity of business operations

 * With logistics, infrastructure and connectivity set up, all employees started
   working from home.
 * Additional compliance checks were put in place, guidelines were implemented
   and training was imparted for effective and compliant remote working.
   Infrastructure and customer network connectivity was re-validated at
   secondary offices (standby option).
 * Flexible working-hour provision to support customer needs, specifically for
   the pandemic situation.
 * Strengthened governance and monitoring to ensure productivity and quality of
   services and deliverables.

Employee health and safety

 * Provision of health information specific to COVID-19 to all employees.
 * Revision to the organizational leave policy with a provision for enhanced
   paid leaves for COVID-19. Extension of COVID-19 insurance coverage for
   employees.
 * Expense policy extended with reimbursement for transport and communication
   costs for business use.

Communications

 * Regular advisories to customers and employees with updates to Iris response,
   policy changes, support coverage, travel and other health and safety
   measures.
 * Our pandemic response team shared regular email and mobile alerts about
   ongoing developments with all employees.
 * Enhanced communication and escalation plan to ensure effective collaboration
   with customers and across Iris teams.
 * 24/7 employee information help desk over WhatsApp.

Talent acquisition, onboarding and engagement

 * Transition to a fully virtual talent acquisition process with safeguards for
   effectiveness.
 * Fully online, lean on-boarding process for new recruits with a comprehensive
   integration plan.
 * Comprehensive employee engagement plan with regular connects and focus on
   their mental and physical health and well-being.


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