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LEARNING TREE INTERNATIONAL COMMERCIAL TERMS AND CONDITIONS



 * Terms and Conditions
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Learning Tree International limits the provision of its educational services to
employees of corporations, partnerships and government organizations who are
sponsored by their respective organizations. This agreement is between Learning
Tree International and the employer.


GUARANTEE OF QUALITY

Our Guarantee of Quality provides our customers the opportunity to attend the
course of their choice – and then pay only if 100% satisfied with the value of
the course. If a customer sends us a written notice of dissatisfaction with a
course within 14 days of the course start date, the customer will have the
option of retaking the course at no charge; applying prepaid tuition fees
against another course attendance; or receiving a full refund of any course
tuition paid and cancellation of any unpaid invoices for that course. If a
customer used a Training Passport or a Training Voucher for the course, we will
not count the attendance against the Training Passport or Training Voucher used.


COURSE TUITION

The course tuition must be paid in full prior to attendance or the granting of
customer access to the course. Any and all applicable taxes will be invoiced. In
the case of the Pay-As-You-Learn Voucher Program, payment for each
Pay-As-You-Learn Voucher is due upon invoice receipt. The course tuition
includes instruction; course materials; the use of software, computers and other
technical hardware as appropriate to the course; and Learning Tree Certification
Examinations. Learning Tree International also provides light refreshments
during morning and afternoon breaks. The course tuition does not include
sleeping rooms, meals, travel or any other expenses that may be incurred by our
customer.


SUBSTITUTIONS PERMITTED

We welcome the enrollment of a qualified substitute in an enrollee’s place,
provided the customer notifies us in writing before the first day of the course
(excludes PRINCE2®, ITIL®, COBIT®, MSP® and Change Management courses). 100% of
any prepaid course tuition will be credited against the course tuition fee of
the substitute. However, the substitute may not take advantage of any discount
program for which he or she is not otherwise qualified. Training Passports are
nontransferable and therefore are not eligible for substitution. Substitutions
for On-Demand Courses are excluded.


ONSITE CANCELLATION POLICY

If a customer needs to cancel or reschedule any event less than 16 days before
the scheduled start of the event, the customer will be subject to a cancellation
fee in the amount of 50% of the event fee. However, if the event is rescheduled
to execute within ninety (90) days of the cancellation date, then a cancellation
fee in the amount of 25% of the event fee will apply. Learning Tree will not
impose any penalty if the customer notifies Learning Tree of the need to cancel
or reschedule an event 16 days prior to the scheduled start date of the event.
Any event cancelled or rescheduled that is non-standard in length, content,
delivery method, etc., based on customer requirements and request, and the
customer cancels the course, the customer will pay for all incurred
customization fees, or performance costs associated with the event.


FLEXIBLE TRANSFER/CANCELLATION POLICY FOR PUBLIC COURSES

Cancellations or transfers may be made without any penalty no later than fifteen
days before the course start date. If a customer transfers to another course
prior to fifteen days before the start date 100% of any prepaid tuition fees
will be applied toward the fee for the subsequent course. If a customer
transfers or cancels within fifteen days of the course start date a fee equal to
100% of the course tuition fee will be due and payable for standard attendances.
Attendances associated with a Learning Tree program will be assessed a
cancellation or transfer fee of $500. Training Passports, FlexVouchers and
Pay-As-You-Learn Vouchers cannot be used after their expiration dates, and a
course cancellation or transfer by the customer will not extend a Training
Passport, FlexVoucher Pack or Pay-As-You-Learn Voucher Pack expiration date.


PREMIUM COURSES

Learning Tree Premium Course is any course that includes 3rd party materials,
exam vouchers, certifications, specialized instructors, special software
licenses, or premium labs and course kits. A course could have one or all of
these attributes to be considered a Premium Class. The cost to execute these
courses are higher than our standard Public Courses. Learning Tree reserves the
right to designate courses as Premium based on these or other high costs
associated with executing these events.


ON-DEMAND COURSES

Customers must prepay for On-Demand Courses prior to access being granted by
Learning Tree. On-Demand Courses are not cancellable by the customer and are
non-refundable.


LEARNING TREE COACHING

Learning Tree Coaching is a program designed to “bridge the gap” between
classroom training and the workplace. The coaching is done at the workplace as a
one-day extension immediately following completion of a Learning Tree On-Site
Course. The instructor helps course attendees put into practice the knowledge
gained in the course to tackle real projects or assignments, as well as services
to redefine job roles, update competencies and define additional skills gaps.


TRAINING PASSPORTS

Training Passports (i) are nontransferable and can only be used to pay course
tuition fees for the named holder and (ii) cannot be used to attend courses that
are either in excess of the specified number of courses or which start more than
12 months after the start date of the first course attended under that 3-Course
Training Passport, or which start more than 24 months after the start date of
the first course attended under the 4-Course Training Passport. If a customer
purchases a Training Passport and cancels prior to its expiration, we will
refund 100% of the difference between the price paid for the Training Passport
and the sum of the standard full tuition for each of the courses the customer
attended using that Training Passport. Learning Tree reserves the right to
exclude certain courses from eligibility in the Passport Program.


FLEXVOUCHER PACKS

FlexVoucher Pack agreements are purchase arrangements that provide discounts
based on the initial committed volume of the customer purchase. FlexVouchers are
transferable within an organization and can be used to pay for the attendance of
any qualified course participant. Customers may attend as many courses covered
by the value of the FlexVoucher Pack purchase. The FlexVoucher Pack sales are
final and non-refundable, with a start date beginning on the earlier of the
first course attended or 30 days after the purchase date and an expiration of 12
months after the start date.  Learning Tree reserves the right to exclude
certain courses from eligibility in the FlexVoucher program or require more than
one voucher for certain premium courses.


PAY-AS-YOU-LEARN VOUCHER PROGRAM

Pay-As-You-Learn Vouchers are offered for Public Courses only in 25-course packs
or greater. A commitment to purchase a minimum number of 25 Pay-As-You-Learn
Vouchers within a twelve (12) month period is required and must be confirmed in
writing via a Purchase Order (PO) or equivalent. The agreement is for one (1)
year renewable on an annual basis and the committed Pay-As-You-Learn Vouchers
must be used within twelve (12) months from the start date of the first course
attended under that Pay-As-You-Learn Voucher Pack, otherwise, pricing expires on
the renewal date. The Pay-As-You-Learn Voucher is transferable and a qualified
substitute will be allowed to attend in the enrollee’s place. This substitution
can be made at any time prior to the first day of the course. Learning Tree
reserves the right to exclude certain courses from eligibility in the
Pay-As-You-Learn Voucher Program.


BLENDED LEARNING PROGRAM

The Blended Learning Programs provide access to a blend of training, support,
and other 3rd party materials offered within a subscription period.  The
subscription period and components associated with each program will vary based
on the specific program being offered and selected for purchase. The agreement
is on a subscription basis for each attendee, and purchases under the program
are non-transferable and non-refundable.  Once the subscription is paid in full,
or a purchase order is accepted, the attendee can access all program components
during the subscription period. 


PREMIUM TRAINING BUNDLE PROGRAM

The Premium Training Bundle Program offers an additional level of enhanced
access, including unlimited access to a multi-day course, additional training,
support, and other 3rd party materials offered within a subscription period. 
The subscription period and components associated with each program will vary
based on the specific program being offered and selected for purchase. The
agreement is on a subscription basis for each attendee, and purchases under the
program are non-refundable.  Once the subscription is paid in full, or a
purchase order is accepted, the attendee can access all program components
during the subscription period. 


PROFESSIONAL CERTIFICATE PROGRAMS

CERTIFICATE PROGRAM STRUCTURE

The Professional Certificate Programs are designed with an integrated learning
approach, encompassing the following components

 * Knowledge and Skills Assessment: Access to tools to evaluate the
   participant's learning needs and progress.
 * Collaborative Learning: Participants and instructors share real-world
   experiences, knowledge, and tools improving the experience and learning
   outcomes.
 * Hands-On Training: Instructor-led sessions both in-person and virtually,
   on-demand courses, micro labs, and capstone projects.
 * Professional Coaching: Personalized guidance and support provided in
   accordance with the specific program.

CERTIFICATE PROGRAM DURATION AND COMPONENTS

The duration and specific components included in each Professional Certificate
Program vary depending on the program chosen by the participant. Details
regarding each specific program’s period, included components, and certificate
completion can be found on the following webpage: Learning Tree Professional
Certificate Programs | Learning Tree.

CERTIFICATE PROGRAM ENROLLMENT AND ACCESS

Enrollment in a Professional Certificate Program is individual-specific and
cannot be transferred to another individual once attendance starts. Each
enrollment grants access to the program components to one designated
participant. The program fee must be paid in full before the program starts. By
enrolling in the Professional Certificate Program, participants agree to these
terms.

CERTIFICATE PROGRAM CANCELLATION AND TRANSFER POLICY

Upon enrollment in any of our programs, participants agree to both attend and
fulfill all payment obligations. Program fees are non-refundable unless the
participant provides written notice to cancel or transfer the program 30 days or
more prior to the program start date.

CERTIFICATE PROGRAM ATTENDANCE AND ACCESS TO RECORDED SESSIONS

We understand that participants may face challenges in attending live Hands-On
Training sessions. To accommodate this, all live sessions will be recorded and
made accessible to enrolled participants to ensure that all participants can
benefit from the full curriculum, regardless of availability to attend live
sessions.


TERMS FOR ROOM RENTALS

Learning Tree International Room Rentals are subject to the Terms and Conditions
of the Room Rental Agreement executed prior to the start of the room rental.


ACCOMMODATION FOR DISABILITIES

We are committed to complying with all applicable federal, state and local laws
regarding reasonable accommodations for course participants with disabilities.
Accommodations should be requested by a course participant’s employer,
preferably in writing. In order to plan for and provide effective
accommodations, we ask that accommodations be requested as early as possible,
and no later than two weeks before the start of the course. Learning Tree will
provide an additional seat in the classroom and a full digital set of course
materials for an auxiliary aide upon request. Other requested accommodations
will be discussed with a course participant’s employer. Accommodations that
fundamentally alter the nature of the services being provided, jeopardize safe
operations, or result in undue hardship may not be available. Please call
1-800-843-8733 to advise Learning Tree of any need for accommodation.


SECURITY

The customer agrees that all course participants will abide by security measures
in effect at the course location.


COURSE POSTPONEMENTS

At times, we must change a course location, course date or postpone a course. We
will try to give the customer as much advance notice as possible of any such
change. If the customer is unable to attend the revised location or date, we
will credit 100% of any prepaid course tuition fees paid against a future course
or, if requested, refund those fees. Changes in course locations, course dates
or the postponement of courses will not extend any existing expiration date of
underlying offers. Learning Tree International's sole liability will be limited
to any fees paid to the course in question and Learning Tree International shall
not be responsible for any incidental or consequential loss arising whatsoever.


GSA SCHEDULE

GSA Schedule purchases should reference our GSA contracts: IT Schedule 70
(GS-35F-369CA); PSS 874 (GS-02F-0182Y). Our GSA price list, including specific
terms and conditions, is available at www.gsaadvantage.gov.


COPYRIGHT/INTELLECTUAL PROPERTY

The customer can use any course materials provided or made available in
connection to our courses or our partners/vendors courses solely during and for
the purposes of the course, and does not have any ownership interest or license
to these materials for any other purpose, use, or time. All copyrights, patents,
designs and other intellectual property rights in or relating to any course
materials provided or made available in connection with our courses or our
partners/vendors courses remain the sole property of the owner. No part of any
course materials may be used for any other purpose, reproduced, stored in a
retrieval system, disseminated, or transmitted, or published in any form or by
any means, electronic, mechanical, photocopying, recording or otherwise, or
translated into any language without the prior written permission from the
owner.


INDEMNIFICATION

The customer agrees to defend, hold harmless, and indemnify Learning Tree, its
affiliates, and its partners/vendors against any allegations, investigations,
claims, actions, demands, damages, expenses, fees (including attorney’s fees and
court costs) caused by, arising out of, or related to customer’s or a third
party’s unauthorized use, reproduction, dissemination, publication,
transmission, or storage of any materials provided or made available to customer
in connection with our courses or our partners/vendors courses, including but
not limited to any alleged infringements of patents, trademarks, registered
designs, design rights or copyright.


THIRD PARTY SERVICES/PRODUCTS

Learning Tree may provide advertisements of third parties on our website and/or
feature information, materials, products, or services provided by third parties.
Learning Tree makes no representations with respect to, nor does it guarantee or
endorse the quality, non-infringement, accuracy, completeness, timeliness, or
reliability of such third-party materials, information, products, and services
you may access. Your correspondence and any other dealings with third parties on
our website are solely between you and the specific third party or third
parties. Learning Tree has no control over and expressly disclaims
responsibility and liability for all third party provided information,
materials, programs, products, and services covered on or accessed through our
website, and you agree that Learning Tree shall not be responsible for any loss
or damage of any sort incurred as a result of any of these dealings or as the
result of the presence of such third parties on our website.


CUSTOMER REFERENCE

You agree that (i) Learning Tree is permitted to identify you as a recipient of
services or products and use your name and logo in sales presentations and on
the Learning Tree website, (ii) Learning Tree may include your name and logo in
our marketing materials and press releases, subject to obtaining your prior
consent, and (iii) with prior approval, we may develop a brief customer profile
for promotional purposes on any websites owned and/or controlled by Learning
Tree.


GENERAL

These terms and conditions set out above represent a complete statement of the
agreement between the parties and supersede all prior discussions,
correspondence and representations. Our brochures and advertisements are for
information purposes only and are not intended to form any agreement between
Learning Tree International and the recipient. Learning Tree International
reserves the right to cancel a course at any time without notice or liability or
change pricing, registration terms and conditions, any products or programs
described on this website, or course location. Unless otherwise agreed in
writing, any terms or conditions specified on or referenced within an ordering
document shall have no force or effect, and in no event shall Learning Tree
International's performance of services or provision of products constitute
acceptance of any such terms or conditions. These Terms and Conditions will be
governed by Virginia law, without regard to any conflicts of law.

Learning Tree is the premier global provider of learning solutions to support
organizations’ use of technology and effective business practices.


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