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1. Applications
2. Customer Experience
ORACLE SIEBEL CRM
Utilize a complete, enterprise grade CRM solution, capable of extreme scale and
performance for even the most complex organizations. Oracle Siebel CRM has
unrivalled customization and integration capabilities, an open architecture for
a truly personalized user experience, and can be deployed either on-premises or
in the cloud. It’s a key component of Oracle’s customer experience (CX) and
industry solution strategy.
Contact us
* Siebel CRM in the Oracle Cloud
Reduce TCO, improve performance and agility, and enhance your Siebel CRM
solution by moving it to Oracle Cloud Infrastructure (OCI).
Learn about OCI
* Complete industry solutions
Deliver real value with broad, rich, industry-specific functionality that
paves the way for a complete CX transformation.
Learn about Industries
* Enhance Siebel CRM with Oracle CX
Complement and augment Siebel CRM with Oracle CX applications. Reimagine CRM
with a CX mindset across marketing, sales, and customer service.
Learn about CX
EXPLORE ORACLE SIEBEL CRM
Sales Marketing Service Commerce User experience Application framework Platform
* Sales
* Marketing
* Service
* Commerce
* User experience
* Application framework
* Platform
SALES
SIEBEL SALES
Improve pipeline visibility, account planning, and productivity—all from a
single application. Collaborate across teams including marketing, service,
inventory, and finance for a complete customer 360 view that improves sales
efficacy.
ACCOUNT, OPPORTUNITY, AND TERRITORY MANAGEMENT
Segment territories, assign/manage leads and opportunities, add contacts,
prioritize actions, and collaborate with other sellers. Use your comprehensive
customer 360-degree view—including customer service, order, and interaction
histories—to improve responsiveness and enhance CX.
SALES METHODOLOGY COACHING
Ensure consistent sales performance. Leverage built-in best practices to
identify problems and deliver effective coaching—personalized to the needs of
each salesperson.
SALES FORECASTING
Make better decisions with a comprehensive, real-time view of your entire sales
team. Proactively address sales trends, shortfalls, and new revenue
opportunities.
ORDER MANAGEMENT
Create quotes and proposals, configure products, and submit orders. Generate
quotes and manage contracts and services for accounts with many locations,
streamlining the quote-to-cash process.
MOBILE SELLING
Check daily appointments, tasks, contacts, and annotate opportunities while on
the move through your smartphone. Speed time to market with an intuitive user
experience and the ability to easily customize your mobile app based on existing
CRM metadata.
PARTNER RELATIONSHIP MANAGEMENT (PRM)
Automates and streamlines the relationship between your brand and all your
channel and alliance partners, distributors, resellers, agents, brokers, or
dealers. Track leads, share information, assess partner progress, improve
forecasting accuracy, manage complex pricing schemes, and oversee channel
operations. Build a partner ecosystem to drive sales and reduce management
costs.
EXTEND FUNCTIONALITY WITH ORACLE SALES
Combine Siebel CRM with Oracle Sales for extended sales functionality. Arm reps
with intuitive and collaborative, AI-powered, mobile sales capabilities to
improve productivity and close deals faster.
* Siebel Sales—datasheet (PDF)
* Siebel Sales Mobile—datasheet (PDF)
* Siebel Partner Relationship Management—datasheet (PDF)
MARKETING
SIEBEL MARKETING
Plan, orchestrate, and deliver actionable marketing insights tailored to the
needs of B2B and B2C organizations.
CAMPAIGN MANAGEMENT
Streamline the planning, execution, and budgeting of personalized,
permission-based campaigns. Improve productivity with workflow and collaboration
capabilities for campaign approval and execution. Stay in control with financial
modeling to optimize the allocation of marketing budgets and a marketing command
center for end-to-end campaign tracking.
EMAIL MARKETING
Comprehensive, permission-based, scalable email marketing solution that’s fully
integrated across all customer touchpoints. Easily manage target lists, success
rates, and customer consent for your email marketing campaigns.
EVENTS MARKETING
Plan and execute virtual product demonstrations, trade shows, conferences,
hospitality events, seminars, and more. Efficiently manage the complete
end-to-end process, including post-event results analyses, with fast follow-ups
on all event-generated leads. A fully configurable events portal handles
everything from online registration to payment support.
MARKETING RESOURCE MANAGEMENT
Plan, budget, execute, and measure the impact of your global marketing efforts.
Automate key processes—from planning to financial analysis—to better manage
marketing activities and optimize the use of marketing resources.
WEB MARKETING
Use customer data gathered from web interactions to deliver highly personalized
web offers and dynamic web surveys, in full alignment with other cross-channel
marketing efforts.
LOYALTY MARKETING
Create loyalty campaigns with a complete, broad, and highly scalable loyalty
solution. Leverage a full range of analytics, marketing, and service
capabilities to better understand each customer's lifetime value and design
promotions that enhance customer relationships.
ENHANCED ENGAGEMENT-BASED LOYALTY WITH ORACLE CROWDTWIST
Support engagement-based loyalty programs. Gain visibility into customer
activities across digital, social, mobile, and transactional channels. Improve
engagement and nurture your brand advocates with behavioral- and emotional-based
loyalty programs, social engagement, referrals, website engagement, surveys, and
product reviews.
EXTEND FUNCTIONALITY WITH ORACLE MARKETING
Integrate Siebel CRM with Oracle Marketing and transition from "volume
marketing" approaches, such as email blasts, to intelligent "responsive
marketing" approaches. Respond to customers’ behaviors in real time as they
engage with you across multiple channels. Automate marketing processes to
improve lead generation efficiencies and reduce the cost of acquiring customers.
* Campaign management—datasheet (PDF)
* Permission-based email marketing—deep dive (PDF)
* Loyalty management—datasheet (PDF)
* Marketing resource management—datasheet (PDF)
* Web marketing—datasheet (PDF)
* Learn more about Oracle CrowdTwist
SERVICE
SIEBEL SERVICE
This sophisticated, closed-loop customer service solution includes functionality
that spans multichannel service, integrated knowledge management, and contextual
search. Specialized features include intelligent real-time optimization and
dispatch of field service resources, connected and disconnected mobile access,
parts logistics, inventory management, depot repair, invoicing, and service
analytics.
CONTACT CENTER
Provide call center agents with the tools to support service, support, and sales
interactions across all traditional customer service channels for even the most
complex organizations.
HELP DESK
Streamline your internal customer support operations and increase productivity
with a help desk solution that lets contact center agents manage customer or
employee issues through one central application.
FIELD SERVICE
Support field service operations including call routing, asset management,
onsite invoicing, and mobile connectivity. Oracle Real-Time Scheduler works with
Siebel Field Service to power optimal route planning and real-time dispatch
needs. Dynamically check the live schedule each time a customer call is booked
for highly efficient scheduling and appointment bookings. Easily integrate
Siebel Field Service with other Oracle and third-party applications for even
more flexibility.
WARRANTY MANAGEMENT
Streamline your warranty processes with a complete warranty management solution
that includes warranty administration, claims management, warranty settlements,
supplier recovery, and business intelligence. Automate manual processes and
improve visibility into defects while reducing costs, wait times, and fraudulent
and/or duplicate claims.
EXTEND FUNCTIONALITY WITH ORACLE SERVICE
Bridge the chasm between service channels to deliver enhanced interactions by
combining Siebel CRM with Oracle Service to take advantage of extended customer
service functionality. Support multichannel incident management, complete with
an integrated self-service web portal, knowledge management solution, and
community forums. Support even more channels including phone/call center, web,
chat, email, and more.
* Contact Center Chat On Demand—datasheet (PDF)
* Call Center SmartScript—datasheet (PDF)
* Email response—datasheet (PDF)
* Field service—datasheet (PDF)
COMMERCE
SIEBEL COMMERCE
Make it easy for your customers to buy your goods and services. Siebel Order
Management can capture quotes and orders and tightly integrate with back-office
(ERP) applications, allowing sales teams and call center agents to perform tasks
across the entire, end-to-end sales process.
CUSTOMER PORTALS
Provide customers access to their profiles, product catalogs, shopping carts,
and orders to improve customer experience (CX). All portals are configured with
Siebel Web Tools, ensuring a holistic approach within the same CRM deployment as
employee-facing applications.
DYNAMIC CATALOG
Streamline the process of defining sales rules and dynamically publishing
catalogs. By integrating product selection and configuration, you can browse,
select, and configure products, ensuring that customers see relevant offers and
receive appropriate up- and cross-sell suggestions.
DYNAMIC PRICER
Administer the price lists and discount matrices used for multichannel, global
distribution. This single source system ensures that the right price and
discount guidance is always provided across your entire organization.
PRICING ANALYTICS
Make insight-driven pricing decisions, measure pricing effectiveness, and adjust
using consistent data within the right business context. Arm your users with
simple—but sophisticated—analytics tools and alerts for a single, consolidated
view of profitability. It’s an end-to-end solution for analyzing, planning,
publishing, executing, and negotiating price.
QUOTE AND ORDER LIFECYCLE MANAGEMENT
Simplify the complex—and often frustrating—process of tracking thousands of
customer quotes and product orders across multiple catalogs and systems.
Dynamically present targeted product bundles, offer intelligent cross- and
up-sell suggestions, and achieve optimal product prices across all possible
customer segments.
PRODUCT AND CATALOG MANAGEMENT
Develop, manage, and deliver dynamic product catalogs across all channels.
Bundle profitable offerings, simplify the definition and classification of
products, and equip your marketing team with tools for configuring pricing
rules, staging content, managing approvals, and publishing catalogs.
ENHANCE ECOMMERCE WITH ORACLE COMMERCE
Integrate Siebel CRM with Oracle Commerce and take advantage of extended,
standards-based ecommerce functionality. Simplify commerce management with
robust merchandising and site experience tools. Support for rest APIs and
webhooks allow integration with existing applications into the end-to-end
solution.
* Siebel CRM Pricing Analytics—datasheet (PDF)
* Quote and order lifecycle management—datasheet (PDF)
* Product and catalog management—datasheet (PDF)
USER EXPERIENCE
ENHANCED USER EXPERIENCE
Create customized, intuitive user experiences for all types of users with a set
of flexible solutions that directly meet your business requirements.
USER EXPERIENCE (UX)
Unlike most CRM applications, Siebel CRM does not enforce a generic UX. With our
standards-based UX framework (Open UI), you can create tailored user experiences
to directly meet business needs. With a fully responsive web design, you can
access Siebel CRM from any browser, on any device.
TASK-BASED UI
In addition to customizing the UX, you have the option of using a task-based,
intuitive user interface. The wizard-like interface is ideal for helping
inexperienced users navigate through complex business processes, quickly and
easily.
MOBILITY
Connect remote sellers and field service professionals with accurate, up-to-date
information. Deploy Siebel CRM over smartphones, tablets, and through many other
integration options, such as Microsoft Outlook and voice-enabled devices.
DEVELOPER EXPERIENCE
Configure your Siebel CRM application from anywhere using a browser with Siebel
Web Tools. Developers configure the application using Workspaces, a sandbox that
enables you to independently develop and test configurations for true parallel
development.
ACCESSIBILITY
Siebel CRM applications are designed to conform to user accessibility standards
set by the leading governing bodies. With many accessibility features, such as
keyboard shortcuts and access keys, all users can navigate Siebel CRM elements,
such as applets and records, without using a mouse.
* Siebel task-based user interface—datasheet (PDF)
APPLICATION FRAMEWORK
APPLICATION FRAMEWORK
Utilize a sophisticated and robust application framework to configure business
rules and automate processes—all from within a single application. This DevOps
framework orchestrates the delivery of application updates at near zero
downtime, aligning to your corporate IT policies.
WEB TOOLS (IDE)
Siebel CRM offers almost unlimited configuration capabilities. Configure Siebel
CRM applications from anywhere by using a browser and Siebel Web Tools.
Developers can use Workspaces, a sandbox that lets you develop and test
configurations without affecting other users.
PARALLEL DEVELOPMENT
Developers can use Workspaces to support parallel application development. Many
developers can work on the same objects at once, with full versioning mechanism
and governance to track changes. Ensure maximum productivity with a flexible,
hierarchical framework for building features and releases.
AUTOMATED TESTING
Test automation interfaces optimize your applications testing process. Eliminate
many of the well-known pain points intrinsic to generic test automation
technologies. Create test suites using intuitive click-to-record features and
execute test runs with the flexibility of data-driven dynamic testing. It’s a
complete, lights-out, automated testing solution.
PERFORMANCE METRICS MONITORING
Identify performance problems automatically with Siebel Application Response
Management (ARM). Collect critical performance and timing data, making it
possible to profile the execution of requests throughout Siebel CRM.
USAGE PATTERN TRACKING
Allow administrators to review details about when and how often users are
accessing all parts of a Siebel CRM application. Use the collected data with
analytical tools to improve productivity, onboarding, adoption, and user
experience.
BUSINESS RULES AND SERVICES
In addition to many options for UX customization, Siebel CRM supports customized
business rules, scripting, and workflows. Define your custom business processes
and orchestrate business services between your front-office CRM and back-office
(ERP) applications.
ENHANCE BUSINESS RULES WITH ORACLE INTELLIGENT ADVISOR
Integrate Siebel CRM with Oracle Intelligent Advisor to easily automate business
processes, rules, regulations, and policies. Deliver up-to-date, accurate advice
within business processes across all applications.
PLATFORM
EXTREME SCALE CRM PLATFORM
Siebel CRM's metadata-driven architecture enables rapid application design and
provides extreme performance, scalability, and reliability. The “secret sauce”
behind this extreme-scale architecture allows customers to add a host of new
applications, modules, and functionalities with no disruptions.
CLOUD OR ON-PREMISES
Choice of deployment modes either in your own data center or hosted in the
cloud. Reduce TCO and improve agility with dynamic scaling by running Siebel CRM
on Oracle Cloud Infrastructure. With the Oracle Cloud you can achieve lower TCO
than on-premises and competing clouds, deliver superior performance backed by
SLAs, and many more unique capabilities that enhance infrastructure
availability, security, and control.
CI/CD AND ZERO DOWNTIME
Take advantage of high availability support with load balancing and clustering
at multiple layers of the application stack. Application updates in most
scenarios can be delivered to end users in near zero downtime, without
restarting the application. Restful APIs let you build automated CI/CD pipelines
for application migration and deployment.
CONTAINERS
Deploy Siebel CRM as Docker containers with Kubernetes orchestration on-premises
or in the cloud. This provides for the rapid provisioning of a complete Siebel
CRM enterprise as well as deploying new monthly Siebel CRM release updates into
existing environments.
AUTONOMOUS DATABASE
Siebel CRM is certified to run with Oracle Autonomous Database. Leverage Oracle
Autonomous Transaction Processing on a dedicated infrastructure that uses
automation and machine learning to eliminate mundane maintenance tasks
(provisioning, backups, updates, and other tasks) and manual tuning. Reduce cost
and complexity while ensuring higher reliability, security, and more operational
efficiency for your mission-critical CRM database.
INTEGRATION
Flexible integration options enable the Siebel CRM application to be the front-
to back-office hub of any organization, in any industry. Integrate within three
robust integration layers—the UI layer, the business layer, and the database
layer—for incredible scale and performance across both on-premises and cloud
architectures.
MICROSOFT EXCHANGE SUPPORT
Synchronize data between your Siebel CRM database and your Microsoft Exchange
Server. Synchronize contact, calendar, and task data to improve end user
productivity.
REPORTING AND ANALYTICS
Configure and access analytics dashboards and transactional reports in various
formats—at extreme scale and across all devices—with complete integration to
Oracle Analytics Server and Publisher.
UNIVERSAL CUSTOMER MASTER
To have a successful CRM implementation and a complete customer 360 view, each
customer should only have one identity across various applications. Siebel
Universal Customer Master (Siebel UCM) is configured to store a clean and
unified profile for all customer data. UCM is a comprehensive master repository
enabling centralized data cleansing integrity. Customer profile access control
can be configured at application level. UCM has Universal Unique Identification
(UUID) support and historical profile tracking with full audit trail
capabilities.
INDUSTRY SOLUTIONS
Siebel CRM Industry solutions focus on improving customer experiences (CX) and
providing deep industry processes. Specialized user interfaces and workflows are
all built on industry best practices.
* FINANCIAL SERVICES
* Siebel CRM Financial Services (PDF)
Provide a superior CX for today’s dynamic market with an integrated CRM
for banking solution. Sell more effectively to new and existing customers,
increase account penetration, and decrease processing costs. Package and
bundle your financial services products—residential mortgages, checking,
savings, and credit cards—during the account origination process and for
cross- and up-sell opportunities.
* Siebel CRM for Insurance Distribution (PDF)
Transform insurance distribution processes from product-centric to
customer-centric while maximizing customer lifetime value (CLV) and
profitability. Key features include call center service request
management, call reports, retirement and pension management, client
relationship roll up, and hierarchical views.
* Relationship banking mobile application
The relationship management mobile application provides a customer
360-degree view, account management capabilities across individuals and
households, and a relationship management calendar view. Change the way
you interact and improve CX with guided new account origination processes,
including rule-based needs analysis and application capture.
* Oracle FLEXCUBE integration
Oracle FLEXCUBE Universal Banking helps banks transform CX and stay
relevant, competitive, and compliant in a fast evolving industry. Key
capabilities include digital engagement, improved onboarding experience,
machine learning, and natural language processing (NLP) to drive insight
and automation, multidimensional deployment agility, and enhanced
integration capabilities.
* COMMUNICATIONS
* Siebel CRM Communications
Siebel CRM Communications lets service providers manage, synchronize, and
coordinate sales, marketing, and customer service across all contact
points—including web, call center, field service, and partner channels.
Handle the challenges of acquiring, retaining, and maximizing customer
value. Drive operational efficiency; accelerate time to revenue through
the accurate, timely capture and provisioning of customer orders; improve
employee productivity; and ensure the highest levels of customer
satisfaction and loyalty.
* Media and entertainment (PDF)
Welcome to Oracle’s new complete communications solution designed to help
communications service providers (CSPs) innovate, engage, and transform
their customer-facing operations. It leverages data and AI to transform
CX–launching offers, acquiring and retaining customers, omnichannel
ecommerce and customer care, and fulfilling and monetizing services.
* Customer order management (PDF)
Support closed user groups or community-of-interest services by applying
promotion groups to any set of individuals, including a company, an
organization, or a family.
* Oracle Digital Business Experience
Oracle Digital Business Experience is a pre-integrated, end-to-end digital
business support system (BSS) for managing experiences and revenue at
every stage of the customer journey.
* HIGH TECH AND MANUFACTURING
* Siebel CRM High Tech and Industrial Manufacturing
Manage marketing development funds (MDFs) and sell products within partner
channels (original equipment manufacturers and distributors) and to end
customers. Key features within Siebel CRM High Tech and Industrial
Manufacturing include an employee application and a partner portal.
* Siebel Automotive
Automotive manufacturers, importers, distributors, and dealers can respond
to the needs of retail and fleet customers across all channels. With
Siebel Automotive, they can offer customers financing, leasing, and
insurance options while customers configure vehicle orders online, at the
dealership, or with a fleet sales representative.
Siebel Automotive allows all participants in the
factory-to-dealer-to-consumer value chain to collaboratively share
information, work together to deliver vehicles to customers, and
cooperatively gain a better understanding of customers and their needs.
* Siebel Dealer
With Siebel Dealer, vehicle manufacturers can work with dealers as easily
as they work with their own employees, while dealerships can better manage
their own operations. Expand your dealer network, share opportunities,
service requests, and other business information with dealer employees
just as you would with your own employees.
Manufacturers can use Siebel Partner Manager to send alerts, information
on special promotions, and key messages to dealers. Work collaboratively
with them to develop plans to meet strategic goals. Analyze dealer
effectiveness, forecast revenue, manage market development funds (MDF),
and analyze performance.
* UTILITIES AND ENERGY
* Siebel Energy
Siebel Energy is designed to meet the sales, marketing, call center, and
field service requirements of regulated electric, gas, and water local
distribution companies (LDCs) as well as unregulated energy service
providers (ESPs). This industry solution also serves residential,
commercial, and industrial customers. It supports large LDCs, call center
operations, and integrated legacy customer information systems (CIS).
Account management features include account hierarchy and premises records
with the ability to track, share, and report usage, billing, and other
service details.
* Oil, gas, and chemicals
Comprehensive, industry-specific functionality in sales, marketing,
service, and other customer-facing business processes. The results include
faster deployments, higher rates of end user adoption, and a rapid return
on investment (ROI). In addition to standard CRM functionality, this
industry solution includes asset, premises, and contracts management; work
orders; oil well management and oil field service; B2C and B2B web
portals; and credit and fraud management capabilities.
* LIFE SCIENCES
* Siebel CRM Life Sciences (PDF)
Designed for pharmaceutical sales, Siebel CRM Life Sciences provides
personalized content delivery tools to help sales and marketing teams
deliver the right messages during each customer interaction.
Flexible contact management supports a wide range of prescribes and
nonprescribed contact types, including physicians, pharmacists, nurses,
office staff, and business administrators. With it, you can support a wide
range of account types, including hospitals, pharmacies, health
maintenance organizations (HMOs), clinics, wholesalers, and group
purchasing organizations (GPOs). Additional industry-specific
functionality includes complete activity management, calendar, medical
education event planning, Smart Calls, call reporting, contract and
pricing management, and sales effectiveness tools and methodologies.
* eDetailing
Improve CX and sales effectiveness with eDetailing. Create multicustomer
presentations to capture direct feedback from customer interactions. Your
sales reps can perform eDetailing activities with the added flexibility to
process at a later stage, add additional contacts during the process, and
start the process from multiple entry points. The presentations are
instantly available with call reporting and analytics functionality.
* Siebel CRM Clinical Trial Management
Siebel CRM Clinical Trial Management is designed so biotechnology
companies, pharmaceutical companies, and CROs (clinical research
organizations) can better manage the clinical trial process, maintain the
quality of clinical trials, and manage investigator relationships. It
provides a comprehensive set of tools for clinical research associates
(CRAs), clinical investigators, and site coordinators. It also includes a
personalized internet portal to conduct study activities more efficiently.
* PUBLIC SECTOR
* Siebel CRM Public Sector (PDF)
Provide world-class citizen services while delivering comprehensive,
cost-efficient case management and policy management, including social
services, justice and public safety, constituent services/311,
self-service citizen portals, tax and revenue, and licensing and
permitting.
With marketing automation capabilities, government agencies can align
outreach campaigns with appropriate constituent audiences and plan and
execute highly personalized campaigns. Reach constituents through their
preferred communication channel and measure, monitor, and refine campaign
performance to ensure maximum campaign effectiveness.
* Government immigration services (PDF)
Leverage a central electronic repository for all visa and passport
applications and case documents based on your defined security parameters.
Rapidly transform your policy documents and manuals into executable
formats.
* Case management for social services (PDF)
Combine Oracle Intelligent Advisor and Siebel CRM Case Management to
manage policy changes, improve program delivery, and maximize
participation rates.
* Siebel CRM Aerospace and Defense
Utilize this sophisticated CRM solution for the aerospace and defense
industry with complete account management capabilities across the full
lifecycle, including service and support management. Track opportunities
and sales for OEM solutions including aftermarket sales management.
Improve customer engagement with air show event management.
* TRAVEL AND TRANSPORTATION
* Customer centricity for railways
Successfully attract business from other means of transport and deliver
differentiated products and services. With Siebel Transportation, you can
improve customer service levels and loyalty programs to acquire and retain
high yield customers. Use Siebel Universal Customer Master to integrate
both external and internal data sources for a 360-degree view of each
customer. Seamless integration between your CRM transaction systems and
Oracle Analytics give you meaningful insights into customer value and
usage patterns.
* Hospitality—Event management
Siebel Hospitality is designed for event planners and event operations
personnel in hospitality firms to improve efficiencies when performing the
following business tasks:
* Planning events consisting of multiple functions, such as lectures,
workshops, demonstrations, banquets, etc.
* Reserving the necessary space and equipment for each event function.
* Ordering necessary supplies for each event function.
* Providing promised goods and services during an event.
* Billing accurately for the goods and services provided at an event.
* Hospitality—Group sales (PDF)
Enables you to capture and process group sale opportunities, create
real-time quotes, manage consolidated inventories, and plan/execute
events. Increase revenue from group sales, improve sales and event
management efficiencies, and support centralized decision-making and
planning.
* CONSUMER GOODS
* Siebel CRM Consumer Goods (PDF)
Siebel’s consumer goods solution is a multichannel application designed
for the consumer goods industry so manufacturers can manage relationships
across the entire demand chain. Marketing, sales, and customer service
applications are fully integrated and designed to manage the complex
interactions and relationships between brand owners, their partners
(including brokers and distributors), their customers, and the end
consumer.
* Trade management (PDF)
Manage the entire trade promotion process—from annual planning to account
execution and settlement—with actionable insights supporting every step.
This comprehensive trade management solution optimizes account and
category management and enhances productivity and collaboration between
internal and external functions.
* Retail execution (PDF)
Optimize your in-store efforts to stimulate and meet consumer demand.
Whether tackling merchandising and up-selling or the more complex direct
store delivery process, you can ensure that your customers will always
find the right product in the right place at the right price.
CUSTOMER SUCCESS
View more customer successes
For more than 25 years, companies across many industries rely on Oracle Siebel
CRM to deliver unrivaled customer experiences (CX) every day.
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KEY BENEFITS OF ORACLE SIEBEL CRM
* ALWAYS ON, ALWAYS UP TO DATE
Make monthly updates to add new and innovative features to your Siebel CRM
deployment with near-zero downtime.
* CLOUD-READY
You decide what’s best for you. Run Siebel CRM on-premises on in the cloud
(with Oracle Cloud Infrastructure).
* FLEXIBLE DEPLOYMENT
Deploy Siebel CRM as containers using Kubernetes for maximum agility,
scalability, and speed.
* BROWSER-BASED APPLICATION CONFIGURATION
Configure, test, migrate, and deploy Siebel CRM using a browser. Provide the
ultimate flexibility to your developers to improve productivity and follow
agile models.
* UNRIVALED CUSTOMIZATION CAPABILITIES
With unlimited configuration capabilities, tailor your CRM application
directly to match your core business processes and quickly enable CRM for
your business units and regions.
* PERSONALIZED USER EXPERIENCE
Create a user experience that’s tailored perfectly to your users and business
needs. Access Siebel CRM from any browser on any device.
* MOBILE APPS FOR ANYTIME, ANYWHERE ACCESS
Put your CRM data directly in the hands of your customer-facing employees.
Create smartphone apps for free and improve employee productivity.
* MAXIMUM POTENTIAL, MAXIMUM ROI
Expand your Siebel CRM solution by integrating with best-of-breed Oracle CX
applications. Extend functionality and transform your customer experience
with a low-risk approach.
* EXTREME SCALE, ROBUST INTEGRATION
Flexible integration options ensure that Siebel CRM can be the front- to
back-office hub for any organization, in any industry, supporting all levels
of volume.
* INDUSTRY APPLICATIONS
Re-use your Siebel application configuration within Oracle’s cloud solutions
for a complete, best-of-breed, digital experience cloud native platform.
RESOURCES
Documentation Cloud learning Customer community Best practices
* Documentation
* Cloud learning
* Customer community
* Best practices
DOCUMENTATION
DOCUMENTATION
Oracle offers a wide range of documentation, videos, and tutorials that will
help you learn more about Oracle Siebel CRM. You'll find all of these resources
and more in the Oracle Help Center.
Documentation library—Siebel CRM
ADDITIONAL DOCUMENTATION AND TUTORIALS
* Siebel CRM Release Updates Guides & Release Notes
* Siebel CRM Statement of Direction
CLOUD LEARNING
DEVELOP YOUR CRM AND CX SKILLS
Oracle University provides a variety of learning solutions to help you build
cloud skills, validate expertise, and accelerate adoption. Learn more about the
training and certification you can rely on to ensure your organization's
success.
Browse Oracle CX training
MORE LEARNING RESOURCES
* Siebel CRM Learning Subscription
CUSTOMER COMMUNITY
CUSTOMER CONNECT
My Oracle Support Community provides direct access to a network of Oracle
Support experts. You can also collaborate with an extensive global peer group
who share real-world best practices and solutions.
Join or log in
ADDITIONAL INFORMATION:
* Request an executive briefing
* Siebel CRM Ideas Lab
* Partner spotlights
* Oracle Consulting
* Find a partner
BEST PRACTICES
CRM BEST PRACTICES
Customer relationship management (CRM) solutions have evolved over the last two
decades. As we live and breathe in the experience economy, it’s vitally
important for organizations and brands to provide products and services with
exceptional customer experience.
ADDITIONAL BEST PRACTICES
* Why is CRM important?
* What is the ROI of CRM?
* What is customer experience (CX)?
* What is sales/marketing alignment?
* Types of CRM
* How to choose the best CRM
* What is sales enablement?
GET STARTED
* Request a demo
* Take a tour
* Contact sales
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