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ROB STEVENS,

Thank You

From Jeff Leather Serco IT

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Rob has been with us since the Avaya went in about 13 years ago, supporting the
whole estate of Avaya phones and the different call centres including the CSC,
Matrix, and IT. We couldn’t have asked for a more knowledgeable and helpful
person to support us over the years who has answered calls 24/7 even when on
holiday. He once sorted a problem for me while walking in the Hartz mountains in
Germany! It was a sad day when LCC switched from the Vodafone contract to using
Teams phone knowing we would lose the fantastic support Rob gave us. I am sure
many of you will be able to recollect a time he has helped us out. Rob has moved
onto another Vodafone / ipnetix contract so is busy again but I suspect, not as
busy as he has been for LCC. Rob will pop in for a drink but we need to confirm
when so will let people know.

Jeff

For all of the midnight support, support from another country, support through
text while I am in the cinema and cannot deal with an issue! For all of the in
depth explanations to ensure we understood, for making sure everyone else who
may deal with the issue knew for the next time! We truly could not have
functioned in the CSC and particularly the OOH without you on board, thank you!
Wishing you all the best in the future, you will be missed 😅

Cherelle Wilson

Thanks for all the millions of help over the years Rob.

Matt

Rob, thank you for all your efforts over the years. Always there, ready to help.
Infact I question if you are actually batman because he had a special red phone
and always answered it like you. All the best from me, the IT Service Desk team
and commissionaire Gordon, because without you Gotham City would be ruined.

Tris

For all the phone calls I made to you, where I had no idea what I was trying to
explain but somehow you understood and knew what the problem is - thank you
kindly! :) You've been a real asset over the lifetime of the contract and it's a
shame we have to say bye. I really hope we work again somewhere down the line!
Enjoy your new role and best of luck to you and the family, Rob. Sandman x

Steve Sands

Rob, its been a pleasure working with you. Calm and collected, we have been
lucky to have you supporting us for all these years and always at ours and the
clients beck and call. We were all upset to hear Avaya was going and hope it
comes back soon with you at the helm :-)

Troy

Hi Rob. I hate it that you won't be working with us anymore. You are the nicest
person to work with. We could always rely on you, sometimes too much! Hope you
enjoy your job going forwards. Hope to see you soon for a drink. Don't be a
stranger. Caroline

Caroline

Aw Rob, this is finally it! From both of us thanks so much for all your help
over the years. You're always so calm, approachable, helpful and never without a
smile on your face! We'll miss you. Keep in touch 🙂

Donna (& Mark) Walford

Hi Rob, thanks for all your support and professionalism over many years. You
always responded to calls and emails no matter the time of day or night. Your
knowledge of the Avaya system was second to none and key to it working. During
the long period before the upgrade to CM8, the number of times you brought it
back from the abyss was nothing short of a miracle mate. Thanks again for
everything and for being a great colleague to work alongside. Keep in touch. All
the best for the future. Paul T.

Paul Townley



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Rob Stevens,

Thank You

From Jeff Leather Serco IT

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