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Support * Contact us * * Help Center Log in * How it works * Pricing * Support * Contact us * Help Center ROB STEVENS, Thank You From Jeff Leather Serco IT Reply all Download Share Rob has been with us since the Avaya went in about 13 years ago, supporting the whole estate of Avaya phones and the different call centres including the CSC, Matrix, and IT. We couldn’t have asked for a more knowledgeable and helpful person to support us over the years who has answered calls 24/7 even when on holiday. He once sorted a problem for me while walking in the Hartz mountains in Germany! It was a sad day when LCC switched from the Vodafone contract to using Teams phone knowing we would lose the fantastic support Rob gave us. I am sure many of you will be able to recollect a time he has helped us out. Rob has moved onto another Vodafone / ipnetix contract so is busy again but I suspect, not as busy as he has been for LCC. Rob will pop in for a drink but we need to confirm when so will let people know. Jeff For all of the midnight support, support from another country, support through text while I am in the cinema and cannot deal with an issue! For all of the in depth explanations to ensure we understood, for making sure everyone else who may deal with the issue knew for the next time! We truly could not have functioned in the CSC and particularly the OOH without you on board, thank you! Wishing you all the best in the future, you will be missed 😅 Cherelle Wilson Thanks for all the millions of help over the years Rob. Matt Rob, thank you for all your efforts over the years. Always there, ready to help. Infact I question if you are actually batman because he had a special red phone and always answered it like you. All the best from me, the IT Service Desk team and commissionaire Gordon, because without you Gotham City would be ruined. Tris For all the phone calls I made to you, where I had no idea what I was trying to explain but somehow you understood and knew what the problem is - thank you kindly! :) You've been a real asset over the lifetime of the contract and it's a shame we have to say bye. I really hope we work again somewhere down the line! Enjoy your new role and best of luck to you and the family, Rob. Sandman x Steve Sands Rob, its been a pleasure working with you. Calm and collected, we have been lucky to have you supporting us for all these years and always at ours and the clients beck and call. We were all upset to hear Avaya was going and hope it comes back soon with you at the helm :-) Troy Hi Rob. I hate it that you won't be working with us anymore. You are the nicest person to work with. We could always rely on you, sometimes too much! Hope you enjoy your job going forwards. Hope to see you soon for a drink. Don't be a stranger. Caroline Caroline Aw Rob, this is finally it! From both of us thanks so much for all your help over the years. You're always so calm, approachable, helpful and never without a smile on your face! We'll miss you. Keep in touch 🙂 Donna (& Mark) Walford Hi Rob, thanks for all your support and professionalism over many years. You always responded to calls and emails no matter the time of day or night. Your knowledge of the Avaya system was second to none and key to it working. During the long period before the upgrade to CM8, the number of times you brought it back from the abyss was nothing short of a miracle mate. Thanks again for everything and for being a great colleague to work alongside. Keep in touch. All the best for the future. Paul T. Paul Townley Thankbox is a product of 17 Seas Limited. © 2023 Terms of Use Terms of Service Privacy Policy Cookie Policy Rob Stevens, Thank You From Jeff Leather Serco IT Open Thankbox! Skip animation (Esc)