www.tvlicensing.co.uk
Open in
urlscan Pro
149.126.77.3
Public Scan
URL:
https://www.tvlicensing.co.uk/cs/contact-us/index.app?WT.mc_id=prx_DDLR22_contactus\
Submission: On March 29 via manual from BG — Scanned from DE
Submission: On March 29 via manual from BG — Scanned from DE
Form analysis
3 forms found in the DOMPOST /cs/contact-us/index.app
<form id="contactUsForm" class="contactUsForm" action="/cs/contact-us/index.app" method="post" novalidate="novalidate">
<div id="normalErrorHandlerDiv" style="">
<div id="headerErrorBox" class="info err" style="display:none;">
<p class="icon">You have errors on the page.</p>
<ul class="errorDetails">
<li></li>
</ul>
</div>
<div id="headerAlertBox" class="info alert" style="display:none;">
<p class="icon">You have errors on the page.</p>
<ul class="errorDetails">
<li></li>
</ul>
</div>
</div>
<div class="info" style="display: none;">
<p class="icon"> Please enter your question or request. Then, if we don’t have an answer that helps you select the ‘Contact us’ button. You can also contact us <a href="/faqs/FAQ11#Welsh">in Welsh</a>.</p>
</div>
<div id="chatbotOpen">
<div class="row">
<div id="loveamidiv" class="column">
<a id="loveamilink" style="text-decoration: none; color:black;"><img src="https://c.webtrends-optimize.com/acs/accounts/a425d47e-51c2-4b12-ae4d-845ea2958f95/manager/TVL-Contact-Us-Icons-Chatbot-Green.png"><p style="font-size:20px;padding-bottom: 0px !important;min-height: 20px;">Virtual Assistant</p><p>Need help? Ask our Virtual Assistant</p></a>
</div>
<div id="faqdiv" class="column">
<a id="faqlink" style="text-decoration: none; color:black;"><img src="https://c.webtrends-optimize.com/acs/accounts/a425d47e-51c2-4b12-ae4d-845ea2958f95/manager/faq.png"><p style="font-size:20px;padding-bottom: 0px !important;min-height: 20px;">FAQs</p><p>Check our frequently asked questions</p></a>
</div>
<div id="signindiv" class="column">
<a id="signinlink" style="text-decoration: none; color:black;"><img src="https://c.webtrends-optimize.com/acs/accounts/a425d47e-51c2-4b12-ae4d-845ea2958f95/manager/signin.png"><p style="font-size:20px;padding-bottom: 0px !important;min-height: 20px;">My Account</p><p>Sign in to view your TV Licence or payment plan, or update your details</p></a>
</div>
</div> <br>
</div><a><u><span id="btncolumn" class="extraContact" style="padding-top: 8px; padding-left: 7px;">Still need to contact us?</span></u></a> <input id="btncolumn1" class="btncolumn1" type="button" value="" name="btncolumn1"
style="display: none;">
<div> </div>
<script type="text/javascript">
(function() {
var sr = document.createElement('script');
var srRef = '62021463301';
sr.type = 'text/javascript';
sr.async = true;
sr.src = '//app.meetami.ai/launchpad.php?c=' + srRef;
var srComp = document.getElementsByTagName('script')[0];
srComp.parentNode.insertBefore(sr, srComp);
})();
</script>
<div class="columns" style="display: none;">
<p class="columns" style="margin-left: 10px; margin-right: 10px; margin-bottom: 20px; display: none;"><strong>Find an answer or email us</strong><br><br>Use the form below to enter your query or request and we’ll try to find an answer for you.
Then you can decide if you want to email your query to us, or speak to us. <br> </p>
<div class="info2" style="display: none;">
<p class="icon"><strong>Covid-19:</strong> We’re doing everything we can to help customers whilst keeping our staff and their families safe. So there may be a delay if you need to contact us.</p>
</div><br>
<div class="panel first here">
<h3 id="contactUs1" class="header beta step q1"><span>Ask us a question</span></h3>
<div id="mobileErrorHandlerDiv" style="display:none">
<div id="headerErrorBox" class="info err" style="display:none;">
<p class="icon">You have errors on the page.</p>
<ul class="errorDetails">
<li></li>
</ul>
</div>
<div id="headerAlertBox" class="info alert" style="display:none;">
<p class="icon">You have errors on the page.</p>
<ul class="errorDetails">
<li></li>
</ul>
</div>
</div>
<div class="frmRow NoFloat questionContainer">
<label for="ctl00_Content_ctl00_txtQuestion" id="ctl00_Content_ctl00_lblQuestion">Enter your question</label>
<textarea id="ctl00_Content_ctl00_txtQuestion" name="question" class="maxLength" rows="2" cols="20"></textarea>
<input id="pathURL" name="pathURL" type="hidden" value="">
</div>
<div class="div">
<div class="btnGrp">
<span class="defaultBtn">
<input name="ctl00$Content$ctl00$btnContinue" value="Find my answer" id="ctl00_Content_ctl00_btnContinue" type="submit">
</span>
</div>
</div>
</div>
<div class="panel primary">
<h3 class="header alpha step q2"><span class="contactStep">Answers which may help you</span></h3>
</div>
<div class="panel primary last">
<h3 class="header alpha step q3"><span class="contactStep">Contact us with your query</span></h3>
</div>
</div>
</form>
POST /chats/chat/62021463301
<form action="/chats/chat/62021463301" id="scheduleFutureCallback" class="callbackForm" method="post" accept-charset="utf-8">
<div style="display:none;"><input type="hidden" name="_method" value="POST"><input type="hidden" name="data[_Token][key]"
value="206edeab689ebf8102730ed2d6abd1e05eaadc854c97d07075f081dcadb6b8fad67ab2fbf3537085a4a00c9cc3672ef6817f05ef088f8384b96d24bdf6541984" id="Token891841455" autocomplete="off"></div>
<div class="input text"><label for="srNameFL">Your name</label><input name="data[Chat][full_name]" id="srNameFL" required="required" type="text"></div>
<p style="margin-bottom:0.5rem">When would you like your call? </p>
<div class="input half">
<div class="input select"><select name="data[Chat][callback_day]" id="ChatCallbackDay">
</select></div>
</div>
<div class="input half" style="margin-left:0.9%">
<div class="input select"><select name="data[Chat][callback_time]" id="ChatCallbackTime">
</select></div>
</div>
<div class="input text"><label for="srPhoneFL">Phone number</label><input name="data[Chat][phone_no]" id="srPhoneFL" required="required" type="text"></div>
<p class="data"><span class="lock" style="background: url("https://s3-eu-west-1.amazonaws.com/aomg-sr-app-live/widget/padlock.png") repeat 0 0;"></span><a href="#">Data Once</a>. We don't share any of your information</p>
<a href="#callback" class="button main-button" id="request-callback-scheduled-btn">Schedule Call</a>
<div style="display:none;"><input type="hidden" name="data[_Token][fields]" value="ffb1f31cc0405cc92a9331daf9759da8b699e5fe%3A" id="TokenFields1896982998" autocomplete="off"><input type="hidden" name="data[_Token][unlocked]" value=""
id="TokenUnlocked1842655622" autocomplete="off"></div>
</form>
POST /chats/chat/62021463301
<form action="/chats/chat/62021463301" id="srChatForm" method="post" accept-charset="utf-8">
<div style="display:none;"><input type="hidden" name="_method" value="POST"><input type="hidden" name="data[_Token][key]"
value="206edeab689ebf8102730ed2d6abd1e05eaadc854c97d07075f081dcadb6b8fad67ab2fbf3537085a4a00c9cc3672ef6817f05ef088f8384b96d24bdf6541984" id="Token2102332871" autocomplete="off"></div>
<a href="#close" aria-label="Close chat" rel="srChatToggleMobile" class="srCloseMobile srMobileUx"></a>
<div id="srInputs" class="">
<div class="input textarea"><textarea name="data[Chat][message]" id="srMsgSender" required="required" placeholder="Press [Enter] to send" cols="30" rows="6"></textarea>
<div id="srMobileSendButton"></div>
</div>
</div>
<input type="hidden" name="data[Chat][page_url]" id="pageUrl"> <input type="hidden" name="data[Chat][chat_ref]" id="chat_ref">
<div style="display:none;"><input type="hidden" name="data[_Token][fields]" value="7eabebc45ebabc6e2768d76b4569b065777c2489%3AChat.chat_ref%7CChat.page_url" id="TokenFields1254008216" autocomplete="off"><input type="hidden"
name="data[_Token][unlocked]" value="" id="TokenUnlocked2126273360" autocomplete="off"></div>
</form>
Text Content
PLEASE ENABLE JAVASCRIPT IN YOUR BROWSER You will need to enable Javascript in your web browser in order to use all the features of our website. COOKIES ON THE TV LICENSING WEBSITE Close We use cookies to improve your experience on our website and to make sure you can use all of its features. If you're happy with this, continue to use the site as normal or find out how to manage cookies. Close * Continue TV LICENSING Sign out * Home * Easy read * Cymraeg * Sign out * Home * Easy read * Cymraeg * Sign out search site Search My Account * Pay for your TV Licence * Update your details * Check if you need one * TV LicenceLink for TV Licence * / Contact TV Licensing HELP AND CONTACT US You have errors on the page. * You have errors on the page. * Please enter your question or request. Then, if we don’t have an answer that helps you select the ‘Contact us’ button. You can also contact us in Welsh. Virtual Assistant Need help? Ask our Virtual Assistant FAQs Check our frequently asked questions My Account Sign in to view your TV Licence or payment plan, or update your details Still need to contact us? Find an answer or email us Use the form below to enter your query or request and we’ll try to find an answer for you. Then you can decide if you want to email your query to us, or speak to us. Covid-19: We’re doing everything we can to help customers whilst keeping our staff and their families safe. So there may be a delay if you need to contact us. ASK US A QUESTION You have errors on the page. * You have errors on the page. * Enter your question ANSWERS WHICH MAY HELP YOU CONTACT US WITH YOUR QUERY Do you want to make a formal complaint? We appreciate that with such a large customer base of more than 30 million households, sometimes things go wrong. We rely on feedback from our customers to try to put things right, and we aim to do this quickly and efficiently. As a first step, we suggest you use Contact us to inform us of the problem so we can help you. However, if you would like to make a more formal complaint, please see our complaints section. * About us * Contact us * Accessibility * Community relations * Media Centre * Sitemap * Cookies * Privacy policy General information about TV Licensing is available in other languages: * Cymraeg * Polski * Español * Português * اردو * More languages >> © 2023 TV Licensing Chat to the TV Licensing team (x) Close Schedule a Call Schedule your call when it's convenient for you Your name When would you like your call? Phone number Data Once. We don't share any of your information Schedule Call -------------------------------------------------------------------------------- 0 Artboard 2 Artboard 2 Are you sure you want to end this chat? Yes, end the chat No, continue chatting