www.tvlicensing.co.uk Open in urlscan Pro
149.126.77.3  Public Scan

URL: https://www.tvlicensing.co.uk/cs/contact-us/index.app?WT.mc_id=prx_DDLR22_contactus\
Submission: On March 29 via manual from BG — Scanned from DE

Form analysis 3 forms found in the DOM

POST /cs/contact-us/index.app

<form id="contactUsForm" class="contactUsForm" action="/cs/contact-us/index.app" method="post" novalidate="novalidate">
  <div id="normalErrorHandlerDiv" style="">
    <div id="headerErrorBox" class="info err" style="display:none;">
      <p class="icon">You have errors on the page.</p>
      <ul class="errorDetails">
        <li></li>
      </ul>
    </div>
    <div id="headerAlertBox" class="info alert" style="display:none;">
      <p class="icon">You have errors on the page.</p>
      <ul class="errorDetails">
        <li></li>
      </ul>
    </div>
  </div>
  <div class="info" style="display: none;">
    <p class="icon"> Please enter your question or request. Then, if we don’t have an answer that helps you select the ‘Contact us’ button. You can also contact us <a href="/faqs/FAQ11#Welsh">in Welsh</a>.</p>
  </div>
  <div id="chatbotOpen">
    <div class="row">
      <div id="loveamidiv" class="column">
        <a id="loveamilink" style="text-decoration: none; color:black;"><img src="https://c.webtrends-optimize.com/acs/accounts/a425d47e-51c2-4b12-ae4d-845ea2958f95/manager/TVL-Contact-Us-Icons-Chatbot-Green.png"><p style="font-size:20px;padding-bottom: 0px !important;min-height: 20px;">Virtual Assistant</p><p>Need help? Ask our Virtual Assistant</p></a>
      </div>
      <div id="faqdiv" class="column">
        <a id="faqlink" style="text-decoration: none; color:black;"><img src="https://c.webtrends-optimize.com/acs/accounts/a425d47e-51c2-4b12-ae4d-845ea2958f95/manager/faq.png"><p style="font-size:20px;padding-bottom: 0px !important;min-height: 20px;">FAQs</p><p>Check our frequently asked questions</p></a>
      </div>
      <div id="signindiv" class="column">
        <a id="signinlink" style="text-decoration: none; color:black;"><img src="https://c.webtrends-optimize.com/acs/accounts/a425d47e-51c2-4b12-ae4d-845ea2958f95/manager/signin.png"><p style="font-size:20px;padding-bottom: 0px !important;min-height: 20px;">My Account</p><p>Sign in to view your TV Licence or payment plan, or update your details</p></a>
      </div>
    </div> <br>
  </div><a><u><span id="btncolumn" class="extraContact" style="padding-top: 8px; padding-left: 7px;">Still need to contact us?</span></u></a> &nbsp;<input id="btncolumn1" class="btncolumn1" type="button" value="" name="btncolumn1"
    style="display: none;">
  <div> &nbsp;</div>
  <script type="text/javascript">
    (function() {
      var sr = document.createElement('script');
      var srRef = '62021463301';
      sr.type = 'text/javascript';
      sr.async = true;
      sr.src = '//app.meetami.ai/launchpad.php?c=' + srRef;
      var srComp = document.getElementsByTagName('script')[0];
      srComp.parentNode.insertBefore(sr, srComp);
    })();
  </script>
  <div class="columns" style="display: none;">
    <p class="columns" style="margin-left: 10px; margin-right: 10px; margin-bottom: 20px; display: none;"><strong>Find an answer or email us</strong><br><br>Use the form below to enter your query or request and we’ll try to find an answer for you.
      Then you can decide if you want to email your query to us, or speak to us. <br> </p>
    <div class="info2" style="display: none;">
      <p class="icon"><strong>Covid-19:</strong> We’re doing everything we can to help customers whilst keeping our staff and their families safe. So there may be a delay if you need to contact us.</p>
    </div><br>
    <div class="panel first here">
      <h3 id="contactUs1" class="header beta step q1"><span>Ask us a question</span></h3>
      <div id="mobileErrorHandlerDiv" style="display:none">
        <div id="headerErrorBox" class="info err" style="display:none;">
          <p class="icon">You have errors on the page.</p>
          <ul class="errorDetails">
            <li></li>
          </ul>
        </div>
        <div id="headerAlertBox" class="info alert" style="display:none;">
          <p class="icon">You have errors on the page.</p>
          <ul class="errorDetails">
            <li></li>
          </ul>
        </div>
      </div>
      <div class="frmRow NoFloat questionContainer">
        <label for="ctl00_Content_ctl00_txtQuestion" id="ctl00_Content_ctl00_lblQuestion">Enter your question</label>
        <textarea id="ctl00_Content_ctl00_txtQuestion" name="question" class="maxLength" rows="2" cols="20"></textarea>
        <input id="pathURL" name="pathURL" type="hidden" value="">
      </div>
      <div class="div">
        <div class="btnGrp">
          <span class="defaultBtn">
            <input name="ctl00$Content$ctl00$btnContinue" value="Find my answer" id="ctl00_Content_ctl00_btnContinue" type="submit">
          </span>
        </div>
      </div>
    </div>
    <div class="panel primary">
      <h3 class="header alpha step q2"><span class="contactStep">Answers which may help you</span></h3>
    </div>
    <div class="panel primary last">
      <h3 class="header alpha step q3"><span class="contactStep">Contact us with your query</span></h3>
    </div>
  </div>
</form>

POST /chats/chat/62021463301

<form action="/chats/chat/62021463301" id="scheduleFutureCallback" class="callbackForm" method="post" accept-charset="utf-8">
  <div style="display:none;"><input type="hidden" name="_method" value="POST"><input type="hidden" name="data[_Token][key]"
      value="206edeab689ebf8102730ed2d6abd1e05eaadc854c97d07075f081dcadb6b8fad67ab2fbf3537085a4a00c9cc3672ef6817f05ef088f8384b96d24bdf6541984" id="Token891841455" autocomplete="off"></div>
  <div class="input text"><label for="srNameFL">Your name</label><input name="data[Chat][full_name]" id="srNameFL" required="required" type="text"></div>
  <p style="margin-bottom:0.5rem">When would you like your call? </p>
  <div class="input half">
    <div class="input select"><select name="data[Chat][callback_day]" id="ChatCallbackDay">
      </select></div>
  </div>
  <div class="input half" style="margin-left:0.9%">
    <div class="input select"><select name="data[Chat][callback_time]" id="ChatCallbackTime">
      </select></div>
  </div>
  <div class="input text"><label for="srPhoneFL">Phone number</label><input name="data[Chat][phone_no]" id="srPhoneFL" required="required" type="text"></div>
  <p class="data"><span class="lock" style="background: url(&quot;https://s3-eu-west-1.amazonaws.com/aomg-sr-app-live/widget/padlock.png&quot;) repeat 0 0;"></span><a href="#">Data Once</a>. We don't share any of your information</p>
  <a href="#callback" class="button main-button" id="request-callback-scheduled-btn">Schedule Call</a>
  <div style="display:none;"><input type="hidden" name="data[_Token][fields]" value="ffb1f31cc0405cc92a9331daf9759da8b699e5fe%3A" id="TokenFields1896982998" autocomplete="off"><input type="hidden" name="data[_Token][unlocked]" value=""
      id="TokenUnlocked1842655622" autocomplete="off"></div>
</form>

POST /chats/chat/62021463301

<form action="/chats/chat/62021463301" id="srChatForm" method="post" accept-charset="utf-8">
  <div style="display:none;"><input type="hidden" name="_method" value="POST"><input type="hidden" name="data[_Token][key]"
      value="206edeab689ebf8102730ed2d6abd1e05eaadc854c97d07075f081dcadb6b8fad67ab2fbf3537085a4a00c9cc3672ef6817f05ef088f8384b96d24bdf6541984" id="Token2102332871" autocomplete="off"></div>
  <a href="#close" aria-label="Close chat" rel="srChatToggleMobile" class="srCloseMobile srMobileUx"></a>
  <div id="srInputs" class="">
    <div class="input textarea"><textarea name="data[Chat][message]" id="srMsgSender" required="required" placeholder="Press [Enter] to send" cols="30" rows="6"></textarea>
      <div id="srMobileSendButton"></div>
    </div>
  </div>
  <input type="hidden" name="data[Chat][page_url]" id="pageUrl"> <input type="hidden" name="data[Chat][chat_ref]" id="chat_ref">
  <div style="display:none;"><input type="hidden" name="data[_Token][fields]" value="7eabebc45ebabc6e2768d76b4569b065777c2489%3AChat.chat_ref%7CChat.page_url" id="TokenFields1254008216" autocomplete="off"><input type="hidden"
      name="data[_Token][unlocked]" value="" id="TokenUnlocked2126273360" autocomplete="off"></div>
</form>

Text Content

PLEASE ENABLE JAVASCRIPT IN YOUR BROWSER

You will need to enable Javascript in your web browser in order to use all the
features of our website.


COOKIES ON THE TV LICENSING WEBSITE

Close

We use cookies to improve your experience on our website and to make sure you
can use all of its features. If you're happy with this, continue to use the site
as normal or find out how to manage cookies.

Close
 * Continue


TV LICENSING

 
Sign out
 
 * Home
 * Easy read
 * Cymraeg
 * Sign out

 * Home
 * Easy read
 * Cymraeg
 * Sign out

search site Search

My Account

 * Pay for your TV Licence
 * Update your details
 * Check if you need one

 
 * TV LicenceLink for TV Licence
 * / Contact TV Licensing


HELP AND CONTACT US

You have errors on the page.

 * 

You have errors on the page.

 * 

Please enter your question or request. Then, if we don’t have an answer that
helps you select the ‘Contact us’ button. You can also contact us in Welsh.

Virtual Assistant

Need help? Ask our Virtual Assistant

FAQs

Check our frequently asked questions

My Account

Sign in to view your TV Licence or payment plan, or update your details


Still need to contact us?  
 

Find an answer or email us

Use the form below to enter your query or request and we’ll try to find an
answer for you. Then you can decide if you want to email your query to us, or
speak to us.


Covid-19: We’re doing everything we can to help customers whilst keeping our
staff and their families safe. So there may be a delay if you need to contact
us.



ASK US A QUESTION

You have errors on the page.

 * 

You have errors on the page.

 * 

Enter your question



ANSWERS WHICH MAY HELP YOU


CONTACT US WITH YOUR QUERY


Do you want to make a formal complaint?

We appreciate that with such a large customer base of more than 30 million
households, sometimes things go wrong. We rely on feedback from our customers to
try to put things right, and we aim to do this quickly and efficiently.

As a first step, we suggest you use Contact us to inform us of the problem so we
can help you. However, if you would like to make a more formal complaint, please
see our complaints section.


 * About us
 * Contact us
 * Accessibility
 * Community relations
 * Media Centre
 * Sitemap
 * Cookies
 * Privacy policy

General information about TV Licensing is available in other languages:

 * Cymraeg
 * Polski
 * Español
 * Português
 * اردو
 * More languages >>

© 2023 TV Licensing

Chat to the TV Licensing team
(x) Close
Schedule a Call

Schedule your call when it's convenient for you

Your name

When would you like your call?



Phone number

Data Once. We don't share any of your information

Schedule Call


--------------------------------------------------------------------------------



0
Artboard 2
Artboard 2


 


Are you sure you want to end this chat?

Yes,

end the chat

No,

continue chatting