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 * Services
    * Bacs Schemes
      * Direct Debit
      * Bacs Direct Credit
      * Getting started
      * Marketing Direct Debit
      * Operating the Schemes during Covid-19
      * Operating the Schemes - Businesses
      * Operating the Schemes - Payment Service Providers
    * Bacs approved services
    * Industry services
    * Switching services

 * Resources
    * Document library
    * Direct Debit and Bacs Direct Credit guide and rules
    * Processing calendars
    * Training
    * Events
    * Facts and figures
    * FAQs
    * Sort code checker
    * Glossary
    * Payment service providers central contacts
      * Indemnity claims contacts
      * Centrally processed new non AUDDIS DDIs
    * Late payment tips
    * Direct Debit Instruction templates and logo

 * News centre
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 * About
 * Access
 * Services expand_more
   * Bacs Schemes
     * Direct Debit
     * Bacs Direct Credit
     * Getting started
     * Marketing Direct Debit
     * Operating the Schemes during Covid-19
     * Operating the Schemes - Businesses
     * Operating the Schemes - Payment Service Providers
   * Bacs approved services
   * Industry services
   * Switching services
 * Resources expand_more
   * Document library
   * Direct Debit and Bacs Direct Credit guide and rules
   * Processing calendars
   * Training
   * Events
   * Facts and figures
   * FAQs
   * Sort code checker
   * Glossary
   * Payment service providers central contacts
     * Indemnity claims contacts
     * Centrally processed new non AUDDIS DDIs
   * Late payment tips
   * Direct Debit Instruction templates and logo
 * News centre
 * Contact


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In this section
 * Document library
 * Direct Debit and Bacs Direct Credit guide and rules
 * Processing calendars
 * Training
 * Events
 * Facts and figures
 * FAQs
 * Sort code checker
 * Glossary
 * Payment service providers central contacts
   * Centrally processed new non AUDDIS DDIs
 * Late payment tips
 * Direct Debit Instruction templates and logo

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Resources | Compliance email alert FAQ's
In this section Document library Direct Debit and Bacs Direct Credit guide and
rules Processing calendars Training Events Facts and figures FAQs Sort code
checker Glossary Payment service providers central contacts Late payment tips
Direct Debit Instruction templates and logo


COMPLIANCE EMAIL ALERT FAQ'S

Why am I receiving emails about outstanding Bacs advices?

You are registered as a primary security contact (PSC) and so will be notified
of important operational information regarding your service user number (SUN).
Our records show there are one or more outstanding Bacs advices that need your
attention, which can be downloaded from the payment services website (PSW).

What is the Automated Direct Debit Amendment and Cancellation Service (ADDACS)
and what is the purpose of ADDACS advices?

The Automated Direct Debit Amendment and Cancellation Service (ADDACS) is a
messaging service by which payment service providers (PSPs) advise service users
such as yourselves of amendments to your customers’ account details. The advices
are available to you in the form of reports and you are required to action these
advices within 3 working days of the report being available to ensure that any
future payment collections to your customers are submitted correctly. ADDACS
advices that you receive may relate to changes to your customers account details
that do not relate to the Current Account Switch Service.

What is Advice of Wrong Account for Credit Service (AWACS) and what is the
purpose of AWACS advices?

Advice of Wrong Account for Credit Service (AWACS) is a messaging service by
which payment service providers (PSPs) advise service users such as yourself of
amendments to your customers’ account details. The advices are available to you
in the form of reports and you are required to action these advices within 3
working days of the report being available to ensure that any future payments to
your customer are submitted correctly. AWACS advices that you receive may relate
to changes to your customers account details that do not relate to the Current
Account Switch service.

I can't find the advice referred to in the email on the payment services website
(PSW)?

If you are having trouble locating your un-actioned Bacs advices on the PSW,
please contact the Bacs Service Desk. Their contact details can be found at
www.bacs.co.uk/contact

I have already actioned the advices detailed in the email

Thanks for acting on these advices. They have been highlighted to you because
the closed account details have been used more than once by your Service User
Number. It is worth checking the update has worked with a sample of the advices
we have notified you of to ensure your process is capturing all advices.

Further investigation may be required, however common causes of Bacs advices
being missed are:

 * Are you, or the relevant contact configured to access the reports via PSW? If
   not, they will not be visible to you.
 * Is there an effective process in place at your organisation?
 * Are there controls in place to verify that the task is being carried out as
   expected?
 * Are all reports being collected (this should be checked)?

To help you pick up advices as soon as they're available, you can set up PSW
email notifications to let you know of any new Bacs report ready to download. To
find out how, visit www.bacs.co.uk/bacstelipuserguide

I don't want to receive these emails

It is important that you as a primary security contact (PSC) receive
notifications from Bacs to let you know of operational updates, such as
outstanding Bacs advices.

If you would not like to receive these notifications, click the unsubscribe link
at the bottom of your email and complete the unsubscribe form. This will prevent
you from receiving future notifications. This information will also be passed
onto your sponsor who may get in touch with you to discuss your role as a
primary security contact.

I don't want to be a primary security contact (PSC)

If you no longer wish to be a PSC, please contact your sponsor who will remove
you as a PSC and, if required, find a replacement PSC for your SUN(s). 

If you're unsure who your sponsor is, please get in touch with the Bacs Service
Desk who will be able to let you know who your sponsor is and what their contact
details are. The Bacs Service Desk's contact details can be found at
www.bacs.co.uk/contact

We use a self-service payments system so rely on our employees / suppliers /
customers to tell us about changes to their account details

You must not rely on your customer to provide you with their new account details
directly, nor do you need their direct 'authority' to make changes from an AWACS
advice. These advices come from their new payment service provider (PSP), and by
signing the Current Account Switch Agreement, the recipient has given their
authority to their new PSP to arrange for all payments to be transferred.

Receiving an advice is authority for the Service User to amend your customer's
payment records and no other communication with the payer or payee is required.
These changes must be applied to the payment records no later than 3 working
days from the date the advice is available.

In the unlikely event that the details quoted in the AWACS advice are incorrect
and a payment is made which is not recoverable, liability will rest with the PSP
submitting the advice.

My Bureau / Service Provider does everything for me – I don't need to access
Payment Services Website to get the reports or to action them

Do not assume your bureau will collect and action your Bacs messaging reports as
not all bureaux provide this service. Check your agreement with your bureau.

If your bureau does not have access to the appropriate records, it is unlikely
they would be able to make these updates. Your bureau might be able to collect
the relevant ADDACS and AWACS reports on your behalf and provide them to you,
however. You should liaise with your bureau to understand and agree who should
collect and action your advices.

Remember, it is your responsibility as the service user to comply with the
relevant Bacs rules.

I am not responsible within the organisation to act on Bacs advices or maintain
payment records (although I may be a PSC). I'm afraid I can't help you.

You have been contacted in your capacity as a Primary Security Contact for this
SUN (which is non-compliant) and we are seeking your support to take the
necessary steps for your organisation to become compliant.

Even if you do not action the advices directly, you should understand that you
are responsible for compliance with Scheme rules and for ensuring that the
advices are acted upon.

You may consider adding the person who is responsible for actioning ADDACS and
AWACS advices as a PSC for your Service User Number. Please contact your sponsor
to arrange this.

We operate a central service and require authorisation / action from the
distributed facility/centre/owner

Regardless of your internal policies and authorisation practices, your
organisation must implement a process that ensures compliance with the relevant
Bacs Scheme rules. This includes being able to action Bacs advices within three
working days of them being available to update your payment records.

The email mentions that not all advices have been included, how do I see the
full list of redirected payments

To view all your advices of redirected payments, you will need to log on to the
payment services website. Details on how to do this can be found at
www.bacs.co.uk/collectingreports

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