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NEW METRICS


THE FUTURE OF THE INSURANCE INDUSTRY

How present and future disruptors will shape the insurance industry.

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BRIDGE THE GAP WITH NEW METRICS AND MEDALLIA

EXCLUSIVE PARTNER AND RESELLER IN KSA

 

Ready to discover how New Metrics’ consulting capabilities and Medallia’s
leading technologies can empower your business?

Begin Today


READY TO TRANSFORM EMPLOYEE EXPERIENCE?

We’ll help you engage, empower and motivate the people who drive your business.

Begin today


WANT TO BOOST YOUR BOTTOM LINE?

It’s achieved by building better relationships with your customers.

LEARN HOW


EVERY CUSTOMER INTERACTION COUNTS.

Ready to create flawless brand journey experiences and enhance your
organization’s reputation?

Start now
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OUR EXPERTISE


EXPERIENCE MANAGEMENT

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Supporting businesses across end-to-end XM transformations, corporate change and
insight engine building.


TRANSFORMATION

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Transforming operating models to navigate market uncertainty and deliver against
rapidly changing needs.


NEW METRICS ACADEMY

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Future proofing your people through accelerated and experiential learning.


OUR INSIGHTS


THE FUTURE OF THE INSURANCE INDUSTRY

Insights

How present and future disruptors will shape the insurance industry.

Learn more


 * FROM IDEAS TO INNOVATION: HOW DESIGN THINKING CAN DRIVE BUSINESS SUCCESS 
   
   Insights
   Create Innovative products and services through design thinking.
   Learn more


 * DIGITAL TRANSFORMATION IN BANKS: IMPACT AND ROADMAP
   
   Insights
   Learn how digital transformation is revolutionizing the banking industry.
   Learn more


 * THE FUTURE OF WORK: AI AND ITS IMPACT ON EMPLOYEE EXPERIENCE
   
   Insights
   How AI is shaping Employee Experience.
   Learn more


 * THE POWER OF VOC IN DRIVING CUSTOMER-CENTRICITY
   
   Insights
   Leverage VoC to drive customer experience.
   Learn more


 * WHY WOMEN LEADERS IN CUSTOMER EXPERIENCE MATTER
   
   Insights
   Break barriers and empower women in customer experience.
   Learn more


 * RISK MANAGEMENT IN THE ERA OF CUSTOMER-CENTRICITY
   
   Insights
   Craft a customer-centric risk management approach.
   Learn more


 * EMPOWERING YOUR CUSTOMERS: CREATING A PERSONALIZED OMNICHANNEL EXPERIENCE
   
   Insights
   Take your customer experience to the next level with a personalized
   omnichannel experience.
   Learn more


 * BREAKING BARRIERS AND DRIVING INNOVATION
   
   Insights
   Create a more sustainable and equitable future.
   Learn more


 * CREATING A SUSTAINABLE EXPERIENCE VALUE PROPOSITION: THE PATH FORWARD  
   
   Insights
   Craft an experience value proposition for your business that stands out from
   competitors and drives long-term success.
   Learn more


 * CUSTOMER EXPERIENCE: AN EMPATHIC APPROACH
   
   Insights
   How do we utilize the power of Emotions in Customer Experience?
   Learn more


 * DBWC PARTNERS WITH NEW METRICS TO ENRICH DBWC MEMBERS’ EXPERTISE AND BUSINESS
   SKILLS
   
   News, Press Release
   DBWC & New Metrics launch a collaborative initiative combining mentorship &
   accelerator program to enrich mentees' expertise through intensive 6-week
   trainings.
   Learn more


 * 7 WAYS TO IMPROVE MENTAL HEALTH IN THE WORKPLACE
   
   Insights
   What can companies do to support the mental health and well-being of their
   employees?
   Learn more


 * DRIVING CHANGE IN THE PUBLIC SECTOR
   
   Insights
   How is the accelerating digital transformation impacting citizen experience
   and service delivery in the government and public sector?
   Learn more


 * SEE YOUR NEW NORMAL WITH SCENARIO PLANNING
   
   Interviews
   By Miriam Kugel As the world is trying to emerge from the Covid-19 pandemic,
   many company leaders are starting to prepare for the new reality […]
   Learn more


 * CITIZEN EXPERIENCE IN THE PUBLIC SECTOR: BREAKING DOWN THE SILOS
   
   Insights
   By Rami Haffar The complexity of the citizen experience: Transformation of
   the public sector is often perceived as a challenge. By its very nature, it
   […]
   Learn more


 * THE GREAT TALENT RESHUFFLE AND HYBRID WORK PARADOX: CHALLENGE OR OPPORTUNITY?
   
   Events
   LinkedIn and New Metrics Talent Experts host a workforce transformation event
   to discuss the impact of the Great Reshuffle and Hybrid Work Paradox on
   organizational […]
   Learn more


 * AWARD-WINNING MEDALLIA CX AND EX SOFTWARE NOW AVAILABLE ON KSA SERVERS
   
   News
   New Metrics partners with Medallia to help organizations in KSA realize
   Vision 2030 objectives. Medallia, Inc, the global leader in customer and
   employee experience, launched […]
   Learn more

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