www.nicereply.com Open in urlscan Pro
104.131.17.183  Public Scan

Form analysis
1 forms found in the DOM

POST //admin.nicereply.com/signup

<form class="single-step-form" method="post" action="//admin.nicereply.com/signup">
  <div class="single-step-form-controls">
    <input class="single-step-form-controls-input" type="email" placeholder="Your business email" name="default_email" required="required">
    <button class="single-step-form-controls-submit button button-gradient-red" type="submit" id="homepage-header-trial-cta">Start free trial</button>
  </div>
  <div class="single-step-form-submit-mobile">
    <button class="button button-gradient-red single-step-form-submit-mobile-button" type="submit">Start free trial</button>
  </div>
  <ul class="facts single-step-form-facts">
    <li class="facts-fact">
      <span class="icon icon-accept icon-accept-green"></span> 14-days free trial
    </li>
    <li class="facts-fact">
      <span class="icon icon-accept icon-accept-green"></span> No credit card required
    </li>
    <li class="facts-fact">
      <span class="icon icon-accept icon-accept-green"></span> 30-days money back guarantee
    </li>
  </ul>
</form>

Text Content

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 * Product
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THE EFFORTLESS
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HELPING TEAMS
FIX THEIR ISSUES

The sheer volume of feedback has increased, which gives us more data and a
clearer picture of how we are going. Before Nicereply, feedback was less
frequent - often when they were either very happy or very disappointed, and this
was often long after the initial customer interaction

Todd Guzman

Koala.com | Sydney, Australia | Furniture industry
50-100 Team size


If you want to understand your customers, you need to ask for feedback! You’d be
surprised how much great insight they’re willing to give. Nicereply makes it
simple for your team to develop a scaled customer feedback machine that is
measurable, and it can help your team give world-class support.

Kenji Hayward

Frontapp.com | San Francisco, California | Software
100-200 Team size


By providing us a way to take “mid-conversation” CSAT we could affect a shift in
the way we handled our queue, freeing up agents to handle tickets more
effectively and giving our customers a chance to provide feedback every step of
the way! It was also the first time our non-voice agents received real time
feedback on their performance and could adjust course during the conversation if
necessary.

James Stillian

Mancrates.com | San Mateo, California | E-commerce
50-100 Team size


Email surveys, amirite? Sure, the easiest to deploy, but the response rates
weren’t to my liking. We averaged 15%-17% response rate from email a week.
Instead, we replaced it with the in-signature method that Nicereply advocates
for heavily as a better means of collecting more ratings. Replacing Zendesk’s
CSAT with Nicereply, we saw a 20%-30% increase in CSAT response ratings per
week. Pulling last week’s numbers, we had a CSAT response rate of 58% which is
almost unheard of.

Antonio King

Shinesty.com | Boulder, Colorado | Clothing
1-50 Team size


Nicereply gave us a consistent metric to assess the effectiveness of each of our
customer service representatives. This provides greater transparency for
employees and managers. At the same time, we have insight into what our
customers are saying about each interaction in real-time combined with the
ability to immediately address their issues.

Aisha Strauss

Sense Labs | Cambridge, Massachusetts | Consumer electronics
1-50 Team size
 * Not receiving enough feedback
   
   As a platform, Nicereply enables customers to be honest and forthcoming about
   what they liked and didn't like about your customer experience.

 * Not receiving relevant feedback
   
   Change the wording of your survey question, add additional questions, or
   choose from several rating scales to get more information from your
   customers.

 * Getting feedback too late to fix things
   
   Don't wait until after you resolve a problem to ask your customers how they
   feel. Combine different survey distributions and collect immediate feedback
   to turn unhappy customers into satisfied customers.

 * Sending too many emails
   
   You don’t need to send any additional emails. They can rate their interaction
   with you via in-signature survey at the end of every email you send.

 * Measuring team & agent performance
   
   See who is your best agent and who needs to improve. All of your support
   agents are ranked in a leaderboard.


VARIETY OF
CUSTOMER
EXPERIENCE SURVEYS

Get insights into customer satisfaction, loyalty, advocacy, and more with
Nicereply's one-click surveys

CSAT

Customer
Satisfaction Surveys

CES 2.0

Customer Effort
Score Surveys

NPS

Net Promoter Score
Surveys

3 Smileys CSAT Scale

2 Thumbs CSAT Scale

10 Stars CSAT Scale

5 Stars CSAT Scale


COMBINE SURVEY
DISTRIBUTION
CHANNELS

Choose how & when you want to survey your customers. Include surveys in every
response, send post-resolution email surveys, get customer feedback on your
website user experience, or use survey link URLs.

Post-resolution
Email Surveys

In-signature
Email Surveys

Website
Pop-up Surveys

Survey Link


POST-RESOLUTION
EMAIL SURVEYS

Survey your customers automatically after you resolve a ticket, conversation,
deal, or chat. Once set, you don't have to do a thing.

How nice was my reply?
Get a better idea of what works to keep your customers satisfied.

Customer Satisfaction
Surveys - CSAT
Style:
 * 
 * 
 * 
 * 

Customer Effort Score
Surveys - CES 2.0
Net Promoter Score
Surveys - NPS

Question:

Branding:



IN-SIGNATURE
EMAIL SURVEYS

Ask customers for feedback at the bottom of every email. Act quickly to turn a
conversation around, when it starts to derail.

Hello Christopher,

I have thoroughly investigated your ticket and everything should be working
again. Thank you for reaching out! If you need anything else, just let me know.

Have a fantastic day,

How nice was my reply?

Customer Satisfaction
Surveys - CSAT
Style:
 * 
 * 
 * 
 * 

Customer Effort Score
Surveys - CES
Net Promoter Score
Surveys - NPS

Question:



WEBSITE
POP-UP SURVEYS

Find out what your website's users are saying in real time. Improve the
usability of your website and software to convert more customers.




SURVEY LINK

Use survey link URLs & turn any customer touchpoint into an opportunity to
gather feedback about your brand and customer experience.




INTEGRATIONS

See feedback directly in your CRM

See feedback from your customers, pushed to their tickets, conversations, deals,
etc. in the form of a note and a tag.

Sync agents & customers

Automatically import customers & support agents from your helpdesk with 1 click.

Integration with Zendesk
Integration with Front
Integration with Freshdesk
Integration with LiveAgent

Integration with Aircall
Integration with Zendesk Chat
Integration with Help Scout
Integration with Pipedrive
View all integrations


TRUST NICEREPLY

Helped over 1,600 companies improve their customer support

10years in business

Over 250k agents rated via Nicereply

More than 15M surveys filled

98% satisfaction on G2, Capterra and Zendesk

Helped over 1,600 companies improve their customer support

10years in business



Over 250k agents rated via Nicereply

More than 15M surveys filled



98% satisfaction on G2, Capterra and Zendesk


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