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🇺🇸 English (US)
Reservations Team Leader/Supervisor
Hyatt
📍 CR
📝 Full-time
9 days ago
Description

--------------------------------------------------------------------------------

 * You will be responsible to assist with the efficient running of the
   department in line with Hyatt International's Corporate Strategies and brand
   standards, whilst meeting employee, guest and owner expectations.
 * Reservations Supervisor is responsible to assist in managing the day-to-day
   operation of the Reservations Department
 * Optimize and manage room inventory to maximize availability and revenue
   potential
 * Establish and maintain professional relationships with outside vendors, S&M
   representatives, owners and other company partners
 * The Reservations Supervisor will have daily contact with internal personnel
   which includes sales, marketing, Revenue and Front Office teams
 * Ensures Reservations agents maintain an updated awareness of Hotel product
   knowledge, current promotion, policy changes and appropriate internal
   communication.
 * Maximizes the effectiveness of employees by developing each of their skills
   and abilities through the appropriate training, coaching, and/or mentoring.
 * Assists to conduct annual Performance Development Discussions with employees
   and to support them in their professional development goals.
 * Assists to plan and implement effective training programs for employees in
   coordination with the Training Manager and Departmental Trainers.
 * Encourages employees to be creative and innovative, challenging and
   recognizing them for their contribution to the success of the operation.
 * Supports the implementation of The People Philosophy, demonstrating and
   reinforcing Hyatt's Values and Culture Characteristics.
 * Supports the implementation of changes as a result of the Employee Opinion
   Survey.



 * Minimum 2 years work experience as Assistant Manager or Team Leader -
   Reservations
 * Good problem solving, operational, administrative and interpersonal skills
   are a must.
 * Well-developed communication and customer relations skills.
 * Have studied business administration or hospitality



Apply Now
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