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Submitted URL: https://u22664573.ct.sendgrid.net/ls/click?upn=u001.dD317-2BhX2q7-2FI1Ig4TwXkNTc5xNFaL8jmobCWliZyXgTuFdv-2Fird-2FDr-2FI-2BtNe-2Fcr...
Effective URL: https://www.axs.com/about-privacy-policy_US_AU_NZ_v10.html
Submission: On November 28 via api from RU — Scanned from DE
Effective URL: https://www.axs.com/about-privacy-policy_US_AU_NZ_v10.html
Submission: On November 28 via api from RU — Scanned from DE
Form analysis 9 forms found in the DOM
GET /search
<form action="/search" method="get" class="h-full-width">
<label for="navbarSearchInput" class="ada-hidden-label">Search Event</label>
<input id="navbarSearchInput" type="search" placeholder="Search by Artist, Event or Team" class="search-bar__input" name="q" autocomplete="off" aria-label="Search by Artist, Event or Team" role="combobox" aria-controls="search_event_results"
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<section class="search-bar__results search-bar__location-results-container is-hidden">
<div class="search-bar__results-title h-margin-bottom h-mobile-only"> Location </div>
<div class="search-bar__location-title">
<svg class="svg-icon--location search-bar__location-svg" role="img" aria-label="location" aria-hidden="true">
<title>location</title>
<use xlink:href="#svg-icon-location"></use>
</svg> <label for="navbarLocationInput" class="ada-hidden-label">Search Location</label>
<input id="navbarLocationInput" type="search" placeholder="Where is your next event location..." class="search-bar__location-input" name="q" autocomplete="off" aria-label="Where is your next event location..." role="combobox"
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<input id="axs-email-signup-fname" aria-label="email_signup_fname" name="axs-email-signup-fname" type="text" class="required" value="Enter your first name" onfocus="if(this.value == 'Enter your first name')this.value='';"
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<div class="myaxs_form_text mt15 fl ml20">
<input id="axs-email-signup-lname" aria-label="email_signup_lname" name="axs-email-signup-lname" type="text" class="required" value="Enter your last name" onfocus="if(this.value == 'Enter your last name')this.value='';"
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<input id="axs-email-signup-email" aria-label="email_signup_email" name="axs-email-signup-email" type="text" class="required email" value="Enter your email Address" onfocus="if(this.value == 'Enter your email Address')this.value='';"
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<div class="cleaner"></div>
<div class="btn-group">
<button class="btn-new btn-color-blue btn-size-medium send_button" aria-label="email_signup_send">Send</button>
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</form><form class="eliminate-space user-entry">
<div class="myaxs-login-trigger">Have an account? <a class="link" href="javascript:void(0)">Sign in</a></div>
<h3 class="heading">Create an AXS.com account</h3>
<div>E-mail address is required to create an account.</div>
</form>GET /search
<form id="global-search-form" class="new-modal__search-form" action="/search" method="get">
<div class="easy-autocomplete"><input id="global-search__form-input" type="search" aria-label="global_search" name="q" required="" autocomplete="off">
<div class="easy-autocomplete-container" id="eac-container-global-search__form-input">
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</div>
<button class="new-modal__search-btn" aria-label="search_button" type="submit"> <svg class="svg-icon--search " role="img" aria-label="Search" aria-hidden="true">
<title>Search</title>
<use xlink:href="#svg-icon-search"></use>
</svg> </button>
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<form id="location-search-form" class="new-modal__search-form" action="/location/setgeo" method="post" novalidate="novalidate">
<svg class="svg-icon--location " role="img" aria-label="location" aria-hidden="true">
<title>location</title>
<use xlink:href="#svg-icon-location"></use>
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<div class="easy-autocomplete"><input id="location-search__form-input" aria-label="location_search" class="location-search__form-input" type="search" required="" autocomplete="off">
<div class="easy-autocomplete-container" id="eac-container-location-search__form-input">
<ul></ul>
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</div>
<button class="new-modal__search-btn" type="submit" name="submit" aria-label="submit"> <svg class="svg-icon--search " role="img" aria-label="search" aria-hidden="true">
<title>search</title>
<use xlink:href="#svg-icon-search"></use>
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<div class="inline-right" data-reactid-axsid=".0.1.2.$0.$0.0.$SIGNIN.0.1.0.3.0.1.1"><label class="pwlost m-top-sm"
data-reactid-axsid=".0.1.2.$0.$0.0.$SIGNIN.0.1.0.3.0.1.1.0"><a id="pwlost" tabindex="0" role="button" data-reactid-axsid=".0.1.2.$0.$0.0.$SIGNIN.0.1.0.3.0.1.1.0.0">Forgot Password?</a></label></div>
<div class="input-wrapper" data-reactid-axsid=".0.1.2.$0.$0.0.$SIGNIN.0.1.0.3.0.1.2"><input id="axs_pass_login" class="required" name="SIGNIN_password" autocomplete="current-password" aria-describedby="myaxs-login-form-error2" type="password"
data-private="true" data-reactid-axsid=".0.1.2.$0.$0.0.$SIGNIN.0.1.0.3.0.1.2.0"><span aria-label="Hide Password" class="visibilityIcon" role="button" aria-pressed="false" tabindex="0"
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<title>Visibility off</title>
<use xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="#visibility-off"></use>
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</div>
<div class="inner-form-wrapper user-action cf " data-reactid-axsid=".0.1.2.$0.$0.0.$SIGNIN.0.1.0.3.0.2"><button id="sign_in_btn" class="btn-new btn-large btn-first" disabled="" tabindex="0"
data-reactid-axsid=".0.1.2.$0.$0.0.$SIGNIN.0.1.0.3.0.2.0">Sign In</button></div>
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<div class="inner-form-wrapper" data-reactid-axsid=".0.1.2.$0.$0.0.$SIGNIN.0.1.0.3.1">
<div id="loadSubOptions" class="sub-nav-sign-in text-center m-top-md space-below-large" data-reactid-axsid=".0.1.2.$0.$0.0.$SIGNIN.0.1.0.3.1.2">
<a href="javascript:void(0)" data-reactid-axsid=".0.1.2.$0.$0.0.$SIGNIN.0.1.0.3.1.2.0">More Sign In Options</a></div>
</div>
</form><form class="eliminate-space user-entry" data-reactid-axsid=".0.1.4.0.1.0">
<h3 class="heading" data-reactid-axsid=".0.1.4.0.1.0.0">Create an AXS.com account</h3>
<div data-reactid-axsid=".0.1.4.0.1.0.1">E-mail address is required to create an account.</div>
</form><form class="eliminate-space user-entry" data-reactid-axsid=".0.1.5.0.1.0">
<h3 class="heading" data-reactid-axsid=".0.1.5.0.1.0.0">Create an AXS.com account</h3>
<div data-reactid-axsid=".0.1.5.0.1.0.1"></div>
</form>Text Content
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We have made changes to our Privacy Policy. To read the updated Privacy Policy,
please click here.
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* Music
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* Schwelm , Germany
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* FAN SHOP
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1000442
Privacy Policy
Revised and effective February 1th, 2024
Download | REGIONAL SUPPLEMENTS
This is the Privacy Policy of AXS Group LLC, a Delaware limited liability
company, and its subsidiaries listed below (collectively, “AXS”). We take your
privacy seriously and we know you do too. This Privacy Policy (“Policy”)
describes how we collect, process, and share Personal Data, your rights &
choices, and other important information about how we handle your Personal Data.
Please note: We have separate privacy policies for our subsidiaries operating
in the UK, Sweden, and Japan.
KEY POINTS
* AXS is a leader in providing ticketing and marketing services for live sports
and entertainment events.
* AXS processes Personal Data to deliver services to you and to ensure that you
have the best possible entertainment experience. Learn More.
* We use Personal Data for various business purposes (e.g. to improve our
products and services, personalize your experience across your interactions
with us, and to help you discover the best in entertainment). Learn More.
* We use Personal Data for commercial purposes, such as marketing and
advertising. As part of these activities, and as described in this Policy, we
may receive information from third parties, disclose information to third
party partners and vendors, and may engage in “sales” or “sharing” of your
data (as defined under applicable law). Learn More and Learn How to Opt-Out.
* You have rights and choices with respect to how we collect and use your
Personal Data. Learn more about your Rights & Choices.
* We provide additional Information for specific regions: California/US States
and Australia/New Zealand. We also have separate privacy policies for the UK,
Sweden, and Japan.
* A separate privacy policy applies if you are an applicant, employee, former
employee, independent contractor, or otherwise have Personal Data within our
HR systems (available here).
* You can contact us at any time if you have questions. Learn More.
SCOPE OF THIS POLICY
This Policy applies to your use of our “Services,”which include the following:
* AXS.com, the AXS Marketplace, and any other websites or services where we
link to/post this Privacy Policy (including any subdomains or mobile
versions, the “Site(s)”);
* our mobile applications (the “Mobile App(s)”);
* call centers from which tickets may be purchased; and
* automated ticket kiosks and other web-enabled technology.
HOW TO CONTACT US/CONTROLLER
Our current subsidiaries subject to this Privacy Policy include the following:
* AXS Group LLC
* AXS Group Canada
* AXS Australia Group PTY LTD
* AXS New Zealand Group LTD
The controller of your Personal Data under this Policy is AXS Group LLC, or the
party specified in “REGIONAL SUPPLEMENTS” below. You may contact our Data
Privacy Team as follows (for our address and contact details in other regions,
please see the REGIONAL SUPPLEMENTS):
General Inquiries: privacy@axs.com Data Protection Officer: dpo@axs.com Opt-Out
of Data Sales or Sharing;
Limit uses of Sensitive Personal Data: visit the AXS Privacy Request Portal, or
email us at privacy@axs.com. Regional Data Rights: visit the AXS Privacy Request
Portal, or email us at privacy@axs.com. Direct Marketing Disclosure Inquiries:
send us mail to the mailing address below or email privacy@axs.com. Physical
Address (US): AXS Group LLC
425 W. 11th St., Suite 100
Los Angeles, CA 90015
Attn: Legal Department
For additional mailing addresses for AXS subsidiaries, see the “Regional
Supplements” section below.
CATEGORIES AND SOURCES OF PERSONAL DATA
The following describes how we process data relating to identified or
identifiable individuals and households (“Personal Data”).
CATEGORIES OF PERSONAL DATA WE PROCESS
The categories of Personal Data we process may include:
Audio/Visual Data - Recordings and images collected from audio files and
records, such as voicemails, call recordings, photographs, and the like.
Transaction Data - Information about the Services we provide to you and about
transactions you make with us or other companies for events and services and
similar information via our Services, e.g. event name, date and location,
artist, payment method/type, price, ticket or seat type, and the like.
Contact Data - Identity Data we can use to contact you, such as email and
physical addresses, phone numbers, social media or communications platform
usernames/handles.
Device / Network Data - Browsing history, search history, and information
regarding your interaction with a website, application, or advertisement (e.g.
IP Address, MAC Address, SSIDs, application ID/AdID/IDFA, session navigation
history and similar browsing metadata, and other data generated through
applications and browsers, including cookies and similar technologies or other
device identifiers or persistent identifiers), online user ID, device
characteristics (such as browser/OS version), web server logs, application logs,
first party cookies, third party cookies, web beacons, clear gifs and pixel
tags.
Identity Data - Information such as your name; address; email address; telephone
number; gender; date of birth, age and/or age range; account login details, e.g.
username and password, avatar, or other account handles/usernames; ticket/RFID
identifiers; license plates.
Preference Data - Personal Data generated reflecting your preferences,
characteristics, predispositions, behavior, demographics, household
characteristics, market segments, likes, favorites and other data or analytics.
General Location Data - Non-precise location data, e.g. location information
derived from social media tags/posts, or areas of events and venues you visited.
Sensitive Personal Data - Personal Data deemed “sensitive” under California or
other laws, such as social security, driver’s license, state identification
card, or passport number; account log-in and password, financial account, debit
card, or credit card number; precise location data; racial or ethnic origin,
religious or philosophical beliefs, etc. We collect the following categories of
Sensitive Personal Data:
* “Government ID Data” - Data relating to official government identification,
such as driver’s license or passport numbers, including similar Identity Data
protected as Sensitive Data under applicable law.
* “Payment Data” - Data that includes financial account log‐in information, or
financial account, debit card, or credit card number in combination with any
required security or access code, password, or credentials allowing access to
such financial account, including similar data protected as Sensitive Data
under applicable law.
* “Precise Location Data” - Data from GPS, WiFi triangulation, certain
localized Bluetooth beacons, or technologies used to locate you at a precise
location and time.
* “Race or Ethnic Origin” - Data relating to your race, ethnic, or national
origin.
See your Rights & Choices to limit processing of Sensitive Personal Data
User Content - Unstructured/free-form data that may include any category of
Personal Data, e.g. data that you give us in free text fields such as comment
boxes.
SOURCES OF PERSONAL DATA WE PROCESS
We collect Personal Data from various sources, which include:
Data you provide us - We receive Personal Data when you provide them to us, when
you purchase our products or services, complete a transaction via our Services,
or when you otherwise use our Services.
Data we collect automatically - We collect Personal Data about or generated by
any device used to access our Services.
Service Providers - We receive Personal Data from third party service providers
who collect Personal Data when performing services on our behalf (e.g. AXS
Marketplace).
Event partners - We collaborate with various entities to put on events, which
may include promoters, artists, sports teams or leagues, venues, and other
parties (collectively, “Event Partners”). If you purchase products and services
through our Services that may be fulfilled by an Event Partner, we may receive
certain Personal Data (e.g. Transaction Data) from that Event Partner in
connection with the fulfilment of those products and services.
Aggregators and advertisers - We may receive Personal Data from ad networks,
data brokers, Targeted Advertising vendors, market research, and social media
companies or similar companies who provide us with additional Personal Data,
e.g. Preference Data in relation to Targeted Advertising and Profiles (where
permitted by law).
Social media & other companies - We receive Personal Data from social media and
other companies when you use third-party single sign on, or interact with that
social media or other company on or in connection with our Services.
Data we create or infer - We, certain partners, social media companies, and
third parties operating on our behalf, create and infer Personal Data such as
Preference Data or Aggregate Data based on our observations or analysis of other
Personal Data processed under this Policy, and we may correlate this data with
other data we process about you.
DATA PROCESSING CONTEXTS / NOTICE AT COLLECTION
ACCOUNT REGISTRATION
We process Identity Data, Preference Data, and Contact Data when you register
and create an account for our Services. We process Payment Data if you associate
payment information with that account.
We use this Personal Data to create and maintain your account, to provide the
products and services you request, and for our Business Purposes. We may process
Identity Data, Preference Data, and Contact Data for Commercial Purposes (which
may include data sales/sharing). We do not sell or “share” Payment Data or use
it for Business Purposes not permitted under applicable law.
Sensitive Personal Information. We may also process Payment Data if you choose,
for example, to store Payment Data for future purchases.
Data Retention | Regional Data Rights
PURCHASES AND TRANSACTIONS
We process Transaction Data, Identity Data, Payment Data, Preference Data, and
Contact Data when you complete a purchase or sale transaction. We do not
permanently store your Payment Data, except at your request. In certain cases,
Preference Data may reveal Race or Ethnic Origin (see “Profiles” for more
information). If you elect to receive tickets via SMS, we may process Contact
Data in order to deliver your tickets via SMS.
We process this Personal Data as necessary to perform or initiate a transaction
with you, process your order, payment, or refund, carry out fulfillment and
delivery, document transactions, and for our Business Purposes.
We may process Identity Data, Transaction Data, Contact Data, Race or Ethnic
Origin, and Device/Network Data for Commercial Purposes(which may include data
sales/sharing). We do not sell or “share” Payment Data or process it for
Business Purposes not permitted under applicable law. We do not share Contact
Data collected as part of SMS ticket delivery with third parties for their own
marketing or Commercial Purposes unless you elect to receive such SMS
communications from those third parties.
Third party businesses/controllers may receive your information. Third Party
data controllers/businesses (such as Event Partners) provide many products and
services related to your purchase through our Services. We may disclose Identity
Data, Transaction Data, Contact Data, and Device/Network Data to those third
parties to facilitate your purchase. You may also direct us to disclose this
data to or interact with these third parties as part of your purchase (which
does not involve a sale by AXS.) For example, when you enter into a transaction
for a ticket to a National Hockey League event, you direct us to share your
Identity Data, Contact Data, and Commercial Data relating to the ticket purchase
with NHL Interactive CyberEnterprises, LLC, and its affiliates, including NHL
Enterprises, L.P., NHL Enterprises Canada, L.P., and the National Hockey League
("NHL"). We share this with the NHL so that they can conduct analysis to better
understand NHL fans and fan engagement across the NHL, including its member
clubs. NHL may also use and share insights to enable the NHL, including its
member clubs, to customize and improve their services, advertising and
communications, as further set forth in the NHL Privacy Policy.
Data Retention | Regional Data Rights
RFID PRODUCTS AND DIGITAL TICKETS
We process Identity Data, Transaction Data, Payment Data, Preference Data,
General Location Data, and Contact Data when you use digital ticketing or RFID
technologies at an event. See above for information collected in connection with
original Ticket Purchases.
We process Identity Data, Transaction Data, Payment Data, Preference Data,
General Location Data, and Contact Data to authenticate your access to an event,
complete a transaction you request, for our Business Purposes, and our other
legitimate interests, including:
* verifying your identity for authentication and security purposes;
* helping us to ensure ticket purchasers are genuine and to prevent fraud;
* managing access to specific areas of events; and
* to create market research and statistical analysis of guest engagement,
movement, or other matters.
We may process Identity Data, Transaction Data, Preference Data, General
Location Data, and Contact Data for our Commercial Purposes (which may include
data sales/sharing). We do not sell or “share” Payment Data or process it for
Business Purposes not permitted under applicable law.
Data Retention | Regional Data Rights
MARKETING COMMUNICATIONS
We process Device/Network Data, Contact Data, Identity Data, and Preference Data
in connection with marketing emails, SMS, push notifications, telemarketing, or
similar communications, and when you open or interact with those communications
(“Marketing Communications”). You may receive Marketing Communications if you
consent and, in some jurisdictions, as a result of account registration or a
purchase. In some cases, Preference Data may reveal Race or Ethnic Origin (see
“Profiles” for more information). We may also collect Precise Location Data in
order to deliver relevant communications in our Mobile App (see “Mobile Apps”
for more information).
We process this Personal Data to contact you about relevant products or services
and for our Business Purposes. We may use Device/Network Data, Contact Data,
Identity Data, and Preference Data for our Commercial Purposes (which may
include data sales/sharing). We also process Race or Ethnic Origin Data and
Precise Location Data to personalize Marketing Communications as permitted by
applicable law, but we do not process this data for Targeted Advertising, or
where users have opted out or not provided necessary consents. We do not sell or
“Share” Race or Ethnic Origin Data and Precise Location Data or process it for
Business Purposes not permitted under applicable law. See your Rights & Choices
to limit processing of Precise Location Data or Race or Ethnic Origin Data.
We do not share Contact Data collected as part of SMS marketing campaigns with
third parties for their own marketing or Commercial Purposes unless you elect to
receive such SMS communications from those third parties.
Data Retention | Regional Data Rights
DIGITAL SERVICES
GENERALLY
We process Device/Network Data, Contact Data, Identity Data, General Location
Data, and Preference Data. You may also be able to complete purchases, register
for an account, or enroll in Marketing Communications through our Services.
We use this Personal Data as necessary to operate our Services, such as keeping
you logged in, delivering pages, etc., for our Business Purposes, and our other
legitimate interests, such as:
* ensuring the security of our websites, mobile applications and other
technology systems; and
* analyzing the use of our Services, including navigation patterns, clicks,
etc. to help understand and make improvements to the Services.
We may process this Personal Data for our Commercial Purposes (which may include
data sales or “sharing.”)
Data Retention | Regional Data Rights
MOBILE APPS
If you use our Mobile Apps, we may process Identity Data, Device/Network Data,
Preference Data, General Location Data, and, with your consent, Precise Location
Data.
We process this Personal Data to provide our Mobile Apps, for our Business
Purposes, and our other legitimate interests, such as:
* to optimize the display and functionality of the Mobile App on your device;
* determine your location within a certain area (e.g. near an event where you
have a ticket);
* provide directions and contextual information to you at your request (e.g.
information about venues where events are held);
* deliver features that require the use of Precise Location Data; and
* creating aggregate information about users’ location and patterns, which we
use to help improve our Services.
We may process Identity Data, Device/Network Data, Preference Data, and General
Location Data for our Commercial Purposes (which may include data
sales/sharing). If you opt in to the collection of Precise Location Data, we
also process Precise Location Data for Marketing Communications, such as in-app
notifications about offers from us or our partners when you are present at an
event. We do not sell or “share” Precise Location Data or process it for
Business Purposes not permitted under applicable law. You have the right to
limit our use of Precise Location Data by withdrawing consent to or disabling
the collection of Precise Location Data through your mobile device’s settings
menu.
Data Retention | Regional Data Rights
COOKIES AND OTHER TRACKING TECHNOLOGIES
We process Identity Data, Device/Network Data, Contact Data, Preference Data,
General Location Data, and other non-Personal Data in connection with our use of
cookies and similar technologies on our Services. We may collect this data
automatically.
We and authorized third parties may use cookies and similar technologies for the
following purposes:
* for “essential” purposes necessary for our Services to operate (such as
maintaining user sessions, CDNs, and the like);
* for “functional” purposes, such as to enable certain features of our Services
(for example, to allow a customer to maintain an online shopping cart);
* for “analytics” purposes and to improve our Services, such as to analyze the
traffic to and on our Services (for example, we can count how many people
have looked at a specific page, or see how visitors move around the website
when they use it, to distinguish unique visits/visitors to our Services, and
what website they visited prior to visiting our website, and use this
information to understand user behaviors and improve the design and
functionality of the website);
* for “retargeting,” Targeted Advertising, or other advertising and marketing
purposes, including technologies that process Preference Data or other data
so that we can deliver, buy, or target advertisements which are more likely
to be of interest to you;
* for “social media” e.g. via third-party social media cookies, or when you
share information using a social media sharing button or “like” button on our
Services or you link your account or engage with our content on or through a
social networking website such as Facebook or Twitter.
We may also process this Personal Data for our Business Purposes and Commercial
Purposes (which may include data sales/sharing). See your Rights & Choices for
information regarding opt-out rights for cookies and similar technologies.
Third parties may view, edit, or set their own cookies or place web beacons on
our websites. We, or third party providers, may be able to use these
technologies to identify you across platforms, devices, sites, and services.
Third parties may engage in Targeted Advertising using this data. Social Media
companies and third parties engaged in Targeted Advertising are third party
controllers and may have their own privacy policies and their processing is not
subject to this Policy.
Data Retention | Regional Data Rights
CONTESTS AND PROMOTIONS
We may collect and process Identity Data, Preference Data, certain Contact Data,
and User Content when you enter a contest/sweepstakes or take part in a
promotion. If you are a winner of a contest, sweepstakes, or certain other
promotions, we may (where permitted by law) collect Government ID Data.
We process this Personal Data as necessary to provide the contest/promotion,
notify you if you have won, or to process delivery of a prize, for our Business
Purposes, and other legitimate interests, such as:
* verifying your identity for authentication, anti-fraud, and security purposes
(in which case we may process Government ID Data to complete verification);
* to improve our Services and to create a personalized user experience; and
* to contact you about relevant products or services, and in connection with
Marketing Communications and Targeted Advertising.
If you win a special promotion (e.g., a sweepstakes), your acceptance of a prize
may allow us to make certain Personal Information public, e.g. posting your
first name and last initial, hometown and/or state on a winner’s list (or making
physical copies of the winner’s list available, upon request or as required by
law). See the special program agreement(s) for additional details and terms.
We may process Identity Data, Contact Data, and User Content information for our
Commercial Purposes (which may include data sales/sharing). We do not sell,
“share,” or process Government ID Data for any Commercial Purposes or any
Business Purposes not permitted under applicable law.
Data Retention | Regional Data Rights
CONTACT US; SUPPORT
We collect and process Identity Data, Contact Data, and User Content when you
contact us, e.g. through a contact us form, or for support. If you call us via
phone, we may collect Audio/Visual data from the call recording.
We process this Personal Data to respond to your request, and communicate with
you, as appropriate, and for our Business Purposes. If you consent or if
permitted by law, we may use Identity Data and Contact Data to send you
Marketing Communications and for our Commercial Purposes (which may include data
sales/sharing).
Data Retention | Regional Data Rights
Employees and contractors are subject to separate privacy notices. If you are an
applicant, employee, independent contractor engaged by AXS, former
employee/independent contractor, or beneficiary, your Personal Data is subject
to the HR Privacy Notice.
POSTS AND SOCIAL MEDIA
We process Identity Data, Preference Data, Contact Data, and User Content you
post (e.g. comments, forum and social media posts, etc.) on our Services. We
also process Identity Data, Contact Data, and User Content if you interact with
or identify us, or relevant Event Partners on social media platforms (e.g. if
you post User Content that engages with or tags our official accounts.)
We process this Personal Data for our Business Purposes, and Commercial Purposes
(which may include data sales/sharing).
Posts may be public, or reposted on our Services. Content you provide may be
publicly-available when you post it on our Services, or in some cases, if you
reference, engage, or tag our official accounts.
Data Retention | Regional Data Rights
FEEDBACK AND SURVEYS
We process Identity Data, Contact Data, Preference Data, and User Content
collected in connection with guest surveys or questionnaires.
We process this Personal Data as necessary to respond to guest
requests/concerns, for our Business Purposes, and other legitimate interests,
such as analyzing guest satisfaction and to allow our third-party partners to
communicate with guests.
We may process this Personal Data for our Commercial Purposes (which may include
data sales/sharing). We may share Feedback/Survey data relating to third party
partners with those partners, who may use it for their own purposes.
Data Retention | Regional Data Rights
PROCESSING PURPOSES
BUSINESS PURPOSES
We and our Service Providers process Personal Data we hold for numerous business
purposes, depending on the context of collection, your Rights & Choices, and our
legitimate interests. We and our Service Providers generally process Personal
Data for the following “Business Purposes.”
SERVICE DELIVERY
We process Personal Data as necessary to provide our Services and the products
and services you purchase or request. For example, we process Personal Data to
authenticate users and their rights to access the Services, events, or venues,
as otherwise necessary to fulfill our contractual obligations to you, provide
you with the information, features, and services you request, and create
relevant documentation.
INTERNAL PROCESSING AND SERVICE IMPROVEMENT
We may use any Personal Data we process through our Services as necessary in
connection with our legitimate interests in improving the design of our Service,
understanding how our Services are used or function, for customer service
purposes, for internal research, technical or feature development, to track use
of our Service, QA and debugging, audits, and similar purposes.
SECURITY AND INCIDENT DETECTION
We may process Personal Data in connection with our legitimate interest in
ensuring that our Services are secure, identify and prevent crime, prevent
fraud, and verify or authenticate users/individuals, and ensure the safety of
our guests. Similarly, we process Personal Data on our Services as necessary to
detect security incidents, protect against, and respond to malicious, deceptive,
fraudulent, or illegal activity. We may analyze network traffic, device
patterns, and characteristics, maintain and analyze logs and process similar
Personal Data in connection with our information security activities.
CONTEXTUAL ADVERTISING
We may display contextual advertising on our Services. In which case, we may
customize such advertisement using data processed based on your current
interaction with the Service (e.g. time, general location). We may also document
and audit ad impressions and related data relating to the delivery and display
of contextual advertisements.
PERSONALIZATION
We process certain Personal Data as necessary in connection with our legitimate
interest in personalizing our Services. For example, aspects of the Services may
change so they are more relevant to you. We may personalize based on Preference
Data and your current interactions with the Service using Personal Data we hold
about you. We may also personalize based on Profiles, where permitted by law,
e.g. by displaying your name and other appearance or display preferences, to
display content that you have interacted with in the past, or to display content
that we think may be of interest to you based on your interactions with our
Digital Services and other content.
AGGREGATED DATA
We process Personal Data in order to identify trends, including to create
aggregated and anonymized data about buying and spending habits, use of our
Services, and other similar information (“Aggregated Data”). Aggregated Data
that does not contain Personal Data is not subject to this Privacy Policy.
COMPLIANCE, HEALTH, SAFETY, PUBLIC INTEREST
We may also process Personal Data as necessary to comply with our legal
obligations, such as where you exercise your rights under data protection law,
for the establishment and defense of legal claims, where we must comply with
requests from government or law enforcement officials, and as may be required to
meet national security or law enforcement requirements or prevent illegal
activity. We may also process data to protect the vital interests of
individuals, or on certain public interest grounds, each to the extent required
or permitted under applicable law. Please see the How We Share Personal Data
section for more information about how we disclose Personal Data in
extraordinary circumstances.
COMMERCIAL PURPOSES
We and certain third parties process Personal Data to further our commercial or
economic interests (“Commercial Purposes,”) depending on the context of
collection and your Rights & Choices.
Please Note – We may require your consent, or we may not engage in processing of
Personal Data for Commercial Purposes in some jurisdictions. See the “REGIONAL
SUPPLEMENTS” section below for more information.
PROFILES
Entertainment is personal, and we are always working to help you find the best
concerts, festivals, sports, and other events for you to enjoy. In order to
understand our customers’ preferences, and better recommend products and
services that are personalized to our customers, we may create a “Profile” by
linking together and analyzing Personal Data processed in the following
contexts:
* Account Registration
* Purchases and Transactions
* RFID Products/Digital Tickets
* Our Digital Services
* Contest and promotions
* Contact Us; Support
* Posts & Social Media
* Feedback & Surveys
We may augment Profiles with Personal Data that we receive from Event Partners,
affiliates or third parties, e.g. information about Services you have used or
purchased previously, events and venues you visited, or locations at those
events/venues, or demographic data and data from your publicly-available social
media profiles.
In some cases we process Preference Data that reveals Race or Ethnic Origin as
part of our Profiles. We typically process this information in relation to
marketing for certain events (e.g. cultural or heritage events.) Depending on
applicable laws, we may not collect this information, and we may require your
consent before collecting it. We will limit the use and disclosure of your Race
or Ethnic Origin according to applicable law. See the “Regional Supplements”
section below for more information about your rights in Sensitive Data.
We use Profiles for our legitimate interests in market research and statistical
analysis in connection with the improvement of our Services. For example, we may
analyze the Personal Data of customers who have purchased tickets for a future
event, and then compare them with other customers in our database. If we
identify other customers in our database who have similar Personal Data to the
original purchasers, we may direct marketing about that event to the similar
customers. We may conduct the profiling and send the direct marketing emails
automatically.
Profiles involve processing that is automated, in whole or in part.
PERSONALIZED MARKETING COMMUNICATIONS
We may personalize Marketing Communications based on your Profile. If consent to
Consumer Profiling or Targeted Advertising is required by law, we will seek your
consent.
TARGETED ADVERTISING
In some jurisdictions, AXS affiliates and certain third parties operating on or
through our Services, may engage in advertising targeted to your interests based
on Personal Data that we or those third parties obtain or infer from your
activities across non-affiliated websites, applications, or services in order to
predict your preferences or interests (“Targeted Advertising” or “Sharing”).
This form of advertising includes various parties and service providers,
including third party data controllers, engaged in the processing of Personal
Data in connection with advertising. These parties may be able to identify you
across sites, devices, and over time.
The parties that control the processing of Personal Data for Targeted
Advertising purposes may create or leverage information derived from
Personalization, Profiles, and Marketing Communications. In some cases, these
parties may also develop and assess aspects of a Profile about you to determine
whether you are a type of person a company wants to advertise to, and determine
whether and how ads you see are effective. These third parties may augment your
profile with demographic and other Preference Data, and may track whether you
view, interact with, or how often you have seen an ad, or whether you purchased
advertised goods or services.
We generally use Targeted Advertising for the purpose of marketing our Services
and third-party goods and services, and to send Marketing Communications,
including by creating custom marketing audiences on third-party websites or
social media platforms.
DATA SALES
We may engage in “sales” or “sharing” of data as defined by applicable law. For
example, we may “sell” certain Personal Data when we engage in marketing
campaigns with or on behalf of sponsors, conduct Targeted Advertising or data
“sharing,” or we may sell or grant access to Personal Data to our marketing
partners, Event Partners, and other advertisers in relation to Targeted
Advertising, joint promotions, and other marketing initiatives. See the US
Regional Supplement section for a list of categories of Personal Data sold or
“shared.”
DISCLOSURE/SHARING OF PERSONAL DATA
We may share Personal Data with the following categories of third-party
recipients and/or for the following reasons. Note, some parties may be third
party controllers who process data subject to their own privacy policy.
Affiliates - we will share your Personal Data with any of our current or future
affiliated entities, subsidiaries, and parent companies in order to streamline
certain business operations, and in support of our Business Purposes and
Commercial Purposes.
Service Providers - We may share your Personal Data with service providers who
provide certain services or process data on our behalf in connection with our
general business operations, product/service fulfillment and improvements, to
enable certain features, and in connection with our (or our Service Providers’)
Business Purposes.
Sponsors, Advertisers, and Social Media Platforms - We may share certain
Personal Data with social media platforms, advertisers, ad exchanges, data
management platforms, or sponsors in support of our Business Purposes and
Commercial Purposes. We may allow these third parties to operate on or through
our Services. These parties may be third party controllers, and may have their
own privacy policies and their processing is not subject to this Policy. We do
not share Contact Data collected in connection with SMS marketing or ticket
delivery with these parties unless you elect to receive such SMS communications
from those third parties.
Public Disclosure - If you use any social media plugin, API, or other similar
feature, use an event hashtag or similar link, or otherwise interact with us or
our Services via social media, we may make your post available on our Services
or to the general public. We may share, rebroadcast, or redisplay Personal Data
or other information in the post to the extent permitted by the relevant social
media service.
Event Partners - We may share your Personal Data with Event Partners who have
engaged us to provide Services on their behalf in connection with the events
that are provided or promoted by that third party. You may also direct us to
disclose this data to or interact with these third parties as part of attending
an event or making a purchase (which does not involve a data sale by us).
However, in other cases, these parties may also receive data for our Business
Purposes and in connection with Data Sales and Sharing. We do not share Contact
Data collected in connection with SMS marketing or ticket delivery with Event
Partners unless you elect to receive such SMS communications from those third
parties.
Data Aggregators - We may share Personal Data with third party data suppliers in
support of our Commercial Purposes and in connection with Data Sales and
Sharing. These disclosures/sales can help better personalize our Services, the
services of third parties, enrich Profiles, and help ensure that you see
advertisements that are more relevant to your interests.
Successors - We may share Personal Data if we go through a business transition,
such as a merger, acquisition, liquidation, or sale of all or a portion of our
assets. For example, Personal Data may be part of the assets transferred, or may
be disclosed (subject to confidentiality restrictions) during the due diligence
process for a potential transaction.
Lawful Recipients - In limited circumstances, we may, without notice or your
consent, access and disclose your Personal Data, any communications sent or
received by you, and any other information that we may have about you to the
extent we believe such disclosure is legally required, to prevent or respond to
a crime, to investigate violations of our Terms of Use, in the vital interests
of us or any person (such as where we reasonably believe the use or disclosure
is necessary to lessen or prevent a serious threat to the life, health or safety
of any individual or to public health or safety) or in such other circumstances
as may be required or permitted by law. These disclosures may be made to
governments that do not ensure the same degree of protection of your Personal
Data as your home jurisdiction. We may, in our sole discretion (but without any
obligation), object to the disclosure of your Personal Data to such parties.
INTERNATIONAL TRANSFERS OF YOUR PERSONAL DATA
If you are located outside the US, we may transfer or process your Personal Data
in the US, UK, European Economic Area (EEA), and other jurisdictions where AXS
or our service providers operate. Where required by local law, we ensure your
data remains protected in connection with any international transfers. See the
“Regional Supplement” section below for more information.
EU-U.S. Data Privacy Framework, UK Extension, and Swiss-U.S. Data Privacy
Framework
AXS Group LLC complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF),
the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework
(Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce. AXS Group LLC
has certified to the U.S. Department of Commerce that it adheres to the EU-U.S.
Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the
processing of personal data received from the European Union in reliance on the
EU-U.S. DPF and from the United Kingdom (and Gibraltar) in reliance on the UK
Extension to the EU-U.S. DPF. AXS Group LLC has certified to the U.S. Department
of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework Principles
(Swiss-U.S. DPF Principles) with regard to the processing of personal data
received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any
conflict between the terms in this privacy policy and the EU-U.S. DPF Principles
and/or the Swiss-U.S. DPF Principles, the Principles shall govern. To learn more
about the Data Privacy Framework (DPF) program, and to view our certification,
please visit https://www.dataprivacyframework.gov/.
AXS Group LLC is responsible for the processing of personal data it receives,
under the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S.
DPF, and subsequently transfers to a third party acting as an agent on its
behalf. AXS Group LLC complies with the EU-U.S. DPF, the UK Extension to the
EU-U.S. DPF, and the Swiss-U.S. DPF Principles for all onward transfers of
personal data from the EU, UK, and Switzerland, including the onward transfer
liability provisions.
The Federal Trade Commission has jurisdiction over AXS Group LLC’s compliance
with the EU-U.S. DPF and Swiss-U.S. DPF. In certain situations, AXS Group LLC
may be required to disclose personal data in response to lawful requests by
public authorities, including to meet national security or law enforcement
requirements. In compliance with the EU-U.S. DPF, the UK Extension to the
EU-U.S. DPF, and the Swiss-U.S. DPF, AXS Group LLC and its subsidiary companies
commit to refer unresolved complaints concerning our handling of personal data
received in reliance on the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF and
the Swiss-U.S. DPF to TRUSTe, an alternative dispute resolution provider based
in the United States. If you do not receive timely acknowledgment of your DPF
Principles-related complaint from us, or if we have not addressed your DPF
Principles-related complaint to your satisfaction, please visit
https://feedback-form.truste.com/watchdog/request for more information or to
file a complaint. These dispute resolution services are provided at no cost to
you.
For complaints regarding EU-U.S. DPF, UK Extension to the EU-U.S. DPF, and
Swiss-U.S. DPF compliance not resolved by any of the other DPF mechanisms, you
have the possibility, under certain conditions, to invoke binding arbitration.
Further information can be found on the official DPF website:
https://www.dataprivacyframework.gov/s/article/ANNEX-I-introduction-dpf?tabset-35584=2
YOUR RIGHTS & CHOICES
You may have certain rights and choices regarding the Personal Data we process.
Please note, these rights may vary based on the country or state where you
reside, and our obligations under applicable law. See the following sections for
more information regarding your rights/choices in specific regions:
* US States/California
* Australia/New Zealand
YOUR RIGHTS
You may have certain rights and choices regarding the Personal Data we process.
See the “Regional Supplement” section below for rights available to you in your
jurisdiction. To submit a request, contact our Data Privacy Team. We verify your
identity in connection with most requests, as described below.
VERIFICATION OF RIGHTS REQUESTS
If you submit a request, we typically must verify your identity to ensure that
you have the right to make that request, reduce fraud, and to ensure the
security of Personal Data. If an agent is submitting the request on your behalf,
we reserve the right to validate the agent’s authority to act on your behalf.
We may require that you match personal information we have on file in order to
adequately verify your identity. If you have an account, we may require that you
log into the account to submit the request as part of the verification process.
We may not grant access to certain Personal Data to you if prohibited by law.
YOUR CHOICES
MARKETING COMMUNICATIONS
You can withdraw your consent to receive Marketing Communications by clicking on
the unsubscribe link in an email (for email), by responding with “opt-out” or
other supported unsubscribe message (for SMS), by adjusting the push message
settings for our mobile apps using your device operating system (for push
notifications), or for other communications, by contacting us using the
information below. To opt-out of the collection of information relating to email
opens, configure your email so that it does not load images in our emails.
WITHDRAWING YOUR CONSENT/OPT-OUT
You may withdraw any consent you have provided at any time. The consequence of
you withdrawing consent might be that we cannot perform certain services for
you, such as location-based services, personalizing or making relevant certain
types of advertising, or other services conditioned on your consent or choice
not to opt-out.
PRECISE LOCATION DATA
You may control or limit Precise Location Data that we collect through our
Services by changing your preferences in your device’s location services
preferences menu, or through your choices regarding the use of Bluetooth, WiFi,
and other network interfaces you may use to interact with our Services. Note, we
may collect general location data even if you opt out of the collection of
Precise Location Data.
COOKIES, SIMILAR TECHNOLOGIES, AND TARGETED ADVERTISING
General - If you do not want information collected through the use of cookies,
you can manage/deny cookies (and certain technologies) using your browser’s
settings menu or our Cookie Preferences link. You may need to opt out of
third-party services directly via the third party. For example, to opt-out of
Google’s analytic and marketing services, visit Google Analytics Terms of Use,
the Google Policy, or Google Analytics Opt-out.
Targeted Advertising - You may opt out or withdraw your consent to Targeted
Advertising by visiting AXS Privacy Request Portal or through our Cookie
Preferences link. In some cases, you may be able to opt-out with third parties
directly by submitting requests to third party partners, including for the
parties listed below
* Google
* Facebook Custom Audience Pixel
* Twitter Audience Pixel
* Digital Advertising Alliance’s opt-out
* Network Advertising Initiative opt-out
Global Privacy Control (GPC) - Our Services may support certain automated
opt-out controls, such as the Global Privacy Control (“GPC”). GPC is a
specification designed to allow Internet users to notify businesses of their
privacy preferences, such as opting-out of the sale/sharing of Personal Data. To
activate GPC, users must enable a setting or use an extension in the user’s
browser or mobile device. Please review your browser or device settings for more
information regarding how to enable GPC.
Please note: We may not be able to link GPC requests to your Personal Data in
our systems, and as a result, some sales/sharing of your Personal Data may occur
even if GPC is active. See the “REGIONAL SUPPLEMENTS” section below for more
information regarding other opt-out rights.
Do-Not-Track - Our Services do not respond to your browser’s do-not-track
request.
DATA SECURITY
We implement and maintain reasonable security measures to secure your Personal
Data from unauthorized processing. While we endeavor to protect our Services and
your Personal Data unauthorized access, use, modification and disclosure, we
cannot guarantee that any information, during transmission or while stored on
our systems, will be absolutely safe from intrusion by others. When we process
information, we may pseudonymize data (i.e. store or use Personal Data using
only a non-identifying number) or anonymize data (i.e. store data in a form that
is not linked to or reasonably able to identify you personally) in order to
protect your Personal Data during processing.
CHILDREN
Our Services are neither directed at nor intended for use by persons under the
age of 13 in the US, or under the age of 13 to 16 in the EEA, UK, Switzerland,
Cayman Islands, or 15/16 in Australia and New Zealand. Further, we do not
knowingly collect Personal Data from minors. If we learn that we have
inadvertently done so, we will promptly delete it. Do not access or use the
Services if you are not of the age of majority in your jurisdiction unless you
have the consent of your parent or guardian.
DATA RETENTION
We retain Personal Data for so long as it is reasonably necessary to achieve the
relevant processing purposes described in this Privacy Policy, or for so long as
is required by law. What is necessary may vary depending on the context and
purpose of processing. We generally consider the following factors when we
determine how long to retain data (without limitation):
* Retention periods established under applicable law;
* Industry best practices;
* Whether the purpose of processing is reasonably likely to justify further
processing;
* Risks to individual privacy in continued processing;
* Applicable data protection impact assessments;
* IT systems design considerations/limitations; and
* The costs associated continued processing, retention, and deletion.
We will review retention periods periodically and may pseudonymize or anonymize
data held for longer periods.
THIRD PARTY WEBSITES AND MOBILE APPLICATIONS
Except for processing by our service providers (described above), this Privacy
Policy does not apply to third party websites, products, or services. For
example, we handle some of the purchase process on our Services directly, and
third party businesses (such as payment processors) may manage others. Third
parties may operate or develop some of Our Group’s websites and mobile apps, may
operate or host a contest/sweepstakes on our Services. In these cases, the
terms, conditions, and privacy practices of the third party, not Our Group, may
govern your transactions, and we may have no control over the Personal Data
collected.
CHANGES TO OUR POLICY
We may change this Policy from time to time. We will post changes on this page.
We will notify you of any material changes, if required, via email or notices on
our Services. Your continued use of our Services constitutes your
acknowledgement of any revised Policy.
REGIONAL SUPPLEMENTS
US STATES/CALIFORNIA
US STATE & CALIFORNIA PRIVACY RIGHTS & CHOICES
Under the California Consumer Privacy Act (“CCPA”) and other state privacy laws,
residents of certain US states may have the following rights, subject to
regional requirements, exceptions, and limitations.
Confirm - Right to confirm whether we process your Personal Data
Access/Know - Right to request any of following: (1) the categories of Personal
Data we have collected, sold/“shared,” or disclosed for a commercial purpose;
(2) the categories of sources from which your Personal Data was collected; (3)
the purposes for which we collected or sold/“shared” your Personal Data; (4) the
categories of third parties to whom we have sold/“shared” your Personal Data, or
disclosed it for a business purpose; and (5) the specific pieces of Personal
Data we have collected about you.
Portability - Right to request that we provide certain Personal Data in a
common, portable format
Deletion - Right to delete certain Personal Data that we hold about you.
Correction - Right to correct certain Personal Data that we hold about you.
Opt-Out (Sales, Sharing, Targeted Advertising, Profiling) - Right to opt-out of
the following:
* If we engage in sales of data (as defined by applicable law), you may direct
us to stop selling Personal Data.
* If we engage in Targeted Advertising (aka “sharing” of personal data or
cross-context behavioral advertising,) you may opt-out of such processing.
* If we engage in certain forms of “profiling” (e.g. profiling that has legal
or similarly significant effects), you may opt-out of such processing.
Opt-out or Limit Use and Disclosure of Sensitive Personal Data - Right to
opt-out of the processing of certain Sensitive Data, or request that we limit
certain uses of Sensitive Personal Data. This right does not apply in cases
where we only use Sensitive Personal Data where necessary, or for certain
business purposes authorized by applicable law.
Opt-in/Opt-out of Sale/Sharing of Minors’ Personal Data - To the extent we have
actual knowledge that we collect or maintain personal information of a minor
under age 16 in California, those minors must opt in to any sales/sharing of
personal information (as defined under CCPA), and minors under the age of 13
must have a parent consent to sales/sharing of personal information. All minors
have the right to opt-out later at any time.
Non-Discrimination - California residents have the right to not to receive
discriminatory treatment as a result of your exercise of rights conferred by the
CCPA
List of Direct Marketers - California residents may request a list of Personal
Data we have disclosed about you to third parties for direct marketing purposes
during the preceding calendar year.
Remove Minors’ User Content - Residents of California under the age of 18 can
delete or remove posts using the same deletion or removal procedures described
above, or otherwise made available through the Services. If you have questions
about how to remove your posts or if you would like additional assistance with
deletion you can contact us using the information below. We will work to delete
your information, but we cannot guarantee comprehensive removal of that content
or information posted through the Services.
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You may submit requests, as follows (please our review verification requirements
section). If you have any questions or wish to appeal any refusal to take action
in response to a rights request, contact us at privacy@axs.com. We will respond
to any request to appeal within the time period required by law.
Access/Know, Confirm Processing, Portability,
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phone number or address on file, along with your request.
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* You may visit our Privacy Request Portal
* You may disable Targeted Advertising as described in the Cookies and Similar
Technology Choices section above.
* Global Privacy Control (GPC) to opt out of Targeted Advertising/“sharing”.
Services supporting GPC (or similar standards) will treat the request as a
request to opt-out of Targeted Advertising/“sharing” on the device where the
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* Contact us via email to our privacy team at privacy@axs.com.
CATEGORIES OF PERSONAL DATA DISCLOSED FOR BUSINESS PURPOSES
For purposes of the CCPA, we have disclosed to Service Providers for “business
purposes” in the preceding 12 months the following categories of Personal Data,
to the following categories of recipients:
Category of Personal Data
Category of Recipients
Audio/Visual Data
Affiliates; Service Providers; Business Partners; Successors; Lawful Recipients;
Data Aggregators; Public Disclosure
Transaction Data
Contact Data
Device/Network Data
Identity Data
Preference Data
General Location Data
Precise Location Data
Sensitive Personal Data
User Content
CATEGORIES OF PERSONAL DATA SOLD, SHARED, OR DISCLOSED FOR COMMERCIAL PURPOSES
For purposes of the CCPA, we have “sold” or “shared” in the preceding 12 months
the following categories of Personal Data in the, to the following categories of
recipients:
Category of Personal Data
Category of Recipients
Transaction Data
Sponsors, Advertisers, and Social Media Platforms; Data Aggregators
Contact Data
Device/Network Data
Identity Data
Preference Data
General Location Data
User Content
CATEGORIES OF SENSITIVE PERSONAL DATA USED OR DISCLOSED
For purposes of CCPA, we may use or disclose the following categories of
Sensitive Personal Data Government ID Data; Payment Data; Precise Location Data;
Race or Ethnic Origin. However, we do not sell or “share” Sensitive Personal
Data, or use it for purposes other than those listed in CCPA section 7027(m).
AUSTRALIA/NEW ZEALAND
RIGHTS AND CHOICES
Residents of Australia and New Zealand have the following right in their
Personal Data under their respective Privacy Acts.
Access - You may request a copy of your Personal Data that we hold about you.
Correction - You may seek to correct any Personal Data that we hold about you.
For Registration Data, you may be able to make changes via your account settings
menu.
Withdraw Consent - If you have provided your consent to Process Personal Data,
you may withdraw it at anytime.
Erasure - You may request that we delete your Personal Data.
If you wish to exercise your right, you may visit the AXS Privacy Request Portal
or email us at dpo@axs.com. If you make a request, we will require you to verify
your identity before we provide you with any access.
PURPOSES OF PROCESSING
In certain cases, we may not automatically process your Personal Data for
certain purposes. We rely on your consent to process Personal Data as follows:
Sources of Personal Data
* Aggregators and Advertisers
Contexts
* Cookies and other tracking technologies for Targeted Advertising
* Any context where we process Sensitive Personal Data
* Marketing communications
Purposes
* Targeted Advertising
* Data Sales
Disclosures
* Sponsors, Advertisers, and Social Media Platforms
CONSEQUENCES OF NOT PROVIDING INFORMATION
If you do not provide information that we need in order to provide our Services,
we will not be able to perform certain Services for you, such as location-based
Services, personalizing or making relevant certain types of advertising, or
other Services conditioned on your consent.
INFORMATION ABOUT THIRD PARTIES
We receive any Personal Data that you provide to us about third parties on the
understanding that you have the relevant individual's consent for us to collect
and handle their personal information in accordance with this Privacy Policy.
COMPLAINTS
If you have a complaint about the way in which AXS handles your personal
information under Australian privacy laws, or you believe that a breach of your
privacy has occurred, please contact AXS using the details in the section How to
Contact Us.
Your complaint will be considered and dealt with by an AXS nominated
representative, who may escalate the complaint internally within the
organization if the matter is serious or if necessary to resolve it.
Please allow AXS a reasonable time to respond to your complaint. If you are not
satisfied with AXS' resolution, you may make a complaint to the Office of the
Australian Information Commissioner, whose contact details can be found at:
https://www.oaic.gov.au (if you reside in Australia), or to the Office of the
Privacy Commissioner, whose contact details can be found at
https://www.privacy.org.nz (if you reside in New Zealand).
SUBMISSION OF REQUESTS
General Inquiries: supportau@axs.com Data Rights Requests: visit the AXS Privacy
Request Portal or
email us at dpo@axs.com. Marketing Choices: visit the preference center at
https://fanaccount.axs.com/ or
visit the AXS Privacy Request Portal Data Protection Officer: Federico Zanetti,
dpo@axs.com Physical Address: AXS Australia Group Pty Ltd
Level 2, 50-56 York Street
South Melbourne
VIC 3205
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