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Submission: On October 24 via api from RU — Scanned from US
Submission: On October 24 via api from RU — Scanned from US
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ESIGNATURE
Have Docusign eSignature questions? Find answers here!
* 4,861 Topics
* 14,568 Replies
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4861 Topics
Recently Active
Most Replies Most views Newest First
H
Houseoframos12Newcomer
asked in eSignature
verify forged Document
I was signed up to a loan contract I never actually signed. The finance company
are refusing to give me certain docs pertaining to the loan. On the loan
agreement they did send, it is docusigned. It has an envelope ID, but should
there be an IP address to track location or how can I prove it is a forged doc?
0
5477
A
1 month ago
P
PDLNewcomer
asked in eSignature
How could we change a document, which is already signed?
Hello all, I know that when our recipient has signed the document and send it
back to us, we are not able to make any changes and if finally we need an
amendment, we should void the signed document and launch a new envelope (and
pray that the recipient won’t do it wrong again). Following this, I wonder if
there is any possibility to return it backwards to the recipient, without
voiding, so he could make the proper changes and resign it? My question arises
following the last time I had to void an envelope, but I didn’t find such
option. Instead, the system proposes a “Decline to sign” option, which alerts
that we “can request changes to this document” and we could “contact the sender
directly” with our request. So finally it turns out that changes are possible
even after the document is signed? Is that right? Could you please share what
steps should we take in order to take this opportunity? Before bothering our
client to try to change it, I would appreciate if you could advise us on th
0
28447
L
47 minutes ago
Cord WiljesNewcomer
asked in eSignature
Is it possible to test QES in the free 30-day-trial period?
Is it possible to test QES in the 30-day-trial period? If I follow “Send with
QES”
https://support.docusign.com/s/document-item?bundleId=xcm1643837555908&topicId=wjg1635415874371.html&_LANG=enus,
th Option “Add identity verification ” is not offered in “”CUSTOMIZE”.
0
92
N
1 hour ago
L
LindaMNewcomer
asked in eSignature
"View" Missing?
I believe Docusign has this option however, I cannot find the setting where I am
able to see when a document is viewed but not signed? Thank you
0
52
N
1 hour ago
G
Gareth_JonesNewcomer
asked in eSignature
HMLR Compliance
I’m new to DocuSign so bear with me. To follow HMLR rules I will send a document
to a customer to sign and have witnessed. However the completion date will need
be left blank until sometime later. What is the best way to achieve this to
ensure the conveyancer adds the date? Is it simply to add the conveyancer as the
final recipient of the document? Thanks Gareth
0
10
G
1 hour ago
I
IgrierNewcomer
asked in eSignature
Envelope Type Feature
For the envelope type feature, is there an option to customize the list or to
assign a specific envelope type to an existing template?
0
524
N
1 hour ago
S
sdielNewcomer
asked in eSignature
How to have multiple declines on a document
I am submitting a request to a Committee, and we need to show that each signer
declined to approve. However, once the first person declines, it voids the
entire envelope. How can I set up a docusign that each person can select
Decline, and then sign?
0
30
S
1 hour ago
E
Elaine.SNewcomer
asked in eSignature
Witness signature email not being recieved
I have to sign a contract for the sale of a property. I need it witnessed, I
have completed the form and sent with the witnesses details but the Witness has
not received a link or email regarding them signing? I have checked the email
address is correct.
0
40
E
2 hours ago
N
NancyHNewcomer
asked in eSignature
Can a signer in China use Docusign?
I created a document and sent it to a client in China for e-signature. They are
having trouble opening and accessing the documents for e-signature. Has anyone
experienced this issue?
1
1675
C
3 hours ago
M
MyriamNewcomer
asked in eSignature
"DOCUSIGNED BY" & "SIGNED BY"
Hi, In docusigned documents, I noticed that above the signature sometimes it is
written “DOCUSIGNED BY” and sometimes it is “SIGNED BY” even for the same user
profil. For both, there is the ID underneath the signature. What is the
difference when it is “DOCUSIGNED BY” and ”SIGNED BY”?
0
485
N
4 hours ago
S
ShararehNewcomer
asked in eSignature
Different questions about the DocuSign application
Hello, We, as a German company, would like to apply DocuSign to sign our company
contracts digitally. Regarding the DocuSign application, we have the following
questions and would appreciate your support: In order to sign a document with
the advanced form of DocuSign, what can be used as a factor for two-step
authentication? Is it possible to sign a single document with all three forms of
DocuSign? How can we provide effective support in supplier qualification, e.g.,
with documents? How can we utilize DocuSign for the creation of an overview of
outstanding signatures with external partners? Does DocuSign facilitate the
signature of the PSMF by multiple persons? Does DocuSign facilitate the
signature of the RMP (signature) by one person? How does DocuSign ensure that
the servers on which data generated from the digital signature process is
stored, and on which documents set for the purpose of digital signatures are
stored, are located in Germany? Thank you for your assistance!
0
222
S
4 hours ago
A
Alexis BarberNewcomer
asked in eSignature
Signature Settings
How can I change the settings for signatures under my companies current
settings? Is there a way to get more admin access?
0
144
N
4 hours ago
L
Logan MartinNewcomer
asked in eSignature
Error When Creating PowerForm
Hello: I’m trying to create a new Power Form and and get this message: “Cannot
create a PowerForm from the selected template. Direct signing mode is not
enabled for PowerForms.” I have uploaded a document and created 4 templates
based off of that document. I don’t have anyone’s name or e-mail address in the
template for the first signature needed; I just have the role. Did I miss a
step? Any help or guidance would be greatly appreciated. Thanks in advance!
0
552
N
4 hours ago
J
JeromeNewcomer
asked in eSignature
Salesforce - Sign 2 contracts - 1st contract is included in second
Hello, I have an integration processus with Docusign to sign document which
works like a charm. It is based on model. When everyone has signed the envelop,
the different document are downloaded into the salesforce object as
Attachment.Sometimes I need to sign some other contracts but by default it is
included the 1st contract already signed. Any idea where I can change this
behavior ? Thanks a lot Jerome
0
307
N
4 hours ago
N
NorakemiNewcomer
asked in eSignature
problem with identify
Hi! I was trying to complet the last step in signing the contract and I I needed
to confirm my identity. I choose to do it via Bank ID, but the problem is that
in my contact it’s my full name including middle name, in my Bank ID I only have
my first and last name. And because of that I can’t confirm my identity because
it’s different from my contract. How should I do?
0
232
N
4 hours ago
J
JLONewcomer
asked in eSignature
2FA for all signers
hi folks, I am trying to do an envelope where all signatures have a two factor
authentication for compliance reasons with insurance carriers and I cannot find
how to add this into my envelopes. Can anybody help me? I’ve called support.
I’ve checked support. I’ve submitted a case. Nothing seems to be working…
Jennifer
0
443
N
4 hours ago
S
StevenMNewcomer
asked in eSignature
In Person Signing with Desktop PC & IPad
Hi, we operate a bank and need to utalise the in person signing facility.
Current process is as follows. Lender will generate documents eg application
form or loan contract, print and have the customer sign in person. We are
looking to move to a model where we have a Kiosk Ipad fixed to the desk. The
lender produces the documents required, is able to load into DocuSign and send
directly to the iPad for the customer to sign What we don't want the customer to
have to do here is to log into their email accounts to fetch the link then sign.
We would like there to be a way for us to directly send the documents to that
specific iPad, say IPAD-25 or the iPad in a specific branch. We would also be
open (but not preferred) to the idea of our staff logging into their DocuSign
account to fetch the documents and present to the customer to sign.
0
212
N
4 hours ago
L
Lori ENewcomer
asked in eSignature
Signing Groups
How do I set up a signing group, I do see it in my options. I have 10 signers,
one group of 5 that there is no need to sign in order but they have to sign
first, the second group will sign, but those 5 have to sign in order. Can I set
up two signing groups?
0
244
N
4 hours ago
R
RobbedoesNewcomer
asked in eSignature
Control who receives the final version of a DocuSign signed document
Is it possible in DocuSign to configure who will receive a final copy of the
final signed document? In our situation HR is submitting a Form to department
head, General Manager HR and as final step the Board Member. It looks that by
default DocuSign will provide all parties concerned with a copy of the signed
document but they want to be in control who will receive the final copy of the
signed document. Is that possible?
0
262
N
4 hours ago
C
CRabachouNewcomer
asked in eSignature
SMS link not working
I have a document to sign via DocuSign. I received a link by email, clicked on
it, entered my phone number and received an SMS. The SMS contains a link, but
this link is not working and sends me on a non existent page. The link I receive
is in the form https://identity.docusign.net/id/... But the page it sends me on
is in the form https://identity.docusign.net/error?aspxerrorpath =/id/... I
tried with Chrome on mobile, and even copying the link on Firefox PC. Same
error… What should I do? Thank you very much for your answer. Catherine Rabachou
0
533
N
4 hours ago
W
WandaCSNewcomer
asked in eSignature
Delegated signing feature isn't working
Delegated signing feature isn't working Within our business account, we
attempted to set up an active delegate for another admin account. We specified
the start and end dates of the delegation, and the delegate is a member of the
same account. The delegate receives the notification from DocuSign as a
delegate. However, when envelopes are sent, it do not reach the delegate,
neither in their email nor in their DocuSign profile inbox. We are unsure if we
are within the limitations and considerations of delegated signing within
DocuSign, but we don't understand if we might be encountering one of them. Does
anyone know?, Are we missing something during the set up? in the featuring?
0
292
N
4 hours ago
D
DSCommunityUserNewcomer
asked in eSignature
How to remove the Docusign account owner as default recipient for signing
documents
Hello All I have a power automate flow that uses Docusign to sign documents by
using “Create envelope using template with recipients” step in power automate.
When testing flow it seems that Docusign sends 2 emails (one to the Docusign
account owner, and other to the intended recipient that should receive signing
request) How do I adjust settings in docusign such that I remove the “Default”
(Account owner) from receiving signing request? The account owner should not be
getting signing request. Only the intended recipient (Which I set dynamically
via power automate flow) should be the signer of the document.
0
153
N
4 hours ago
S
SushmitaNewcomer
asked in eSignature
No response from Docusign - Case 14062851 & 14070060 - Account 82766075. -
Refund required
My account is charged USD 600 annual for 2 seats which i never authorized for. I
had bought 100 envelopes to use for USD 53.12 and paid. I need to get a refund
as i do not require 2 seats annually. As per your video instructions I went
ahead to cancel my subscription but there was no option to raise a refund
request. I need confirmation before cancelling or closing my account that my
refund will be processed. My account has gone negative due to this huge debit
which i cannot afford. I had submitted case 14062851 and requested callback but
received no response and submitted new case 14070060 to get call back still no
response. I am from india and would appreciate a direct customer contact support
number asap. i can be reached at sushmita.sharma@greenarccapital.com
0
182
N
4 hours ago
D
DougSpinksNewcomer
asked in eSignature
Access Docs with code
ACCESS DOCUMENTS with code - there is no button on top right that other answers
have said. We need to urgently sign documents from our bank. Where is an option
to access these documents now that we are logged in? Getting super frustrated :(
0
332
N
4 hours ago
R
RobbedoesNewcomer
asked in eSignature
Only store 1 Document with signatures
Good morning. I am working on a DocuSign Template for our HR department and they
have a clear demand and that is that they only want 1 DocuSign document will
existi with all signatures without those provided a signature having a copy of
what they have signed? If this possible within DocuSign. So, for example: HR
department fills in a PDF with fields Document is send to department head (for
signing) Department head signs and using Specify Recipient The new recipient
(will always be someone from our company) will get the document to sign He signs
Document comes back to HR and HR is finally signing Now the wish of HR is that
by the end only one document (number 6) exist in Docusign without having any
copies of those signed previously the document. Seems to me impossible to
achieve but…… Thanks.
0
234
N
4 hours ago
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block or alert you about these cookies, but some parts of the site will not then
work. These cookies do not store any personally identifiable information.
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Under the California Consumer Privacy Act, you have the right to opt-out of the
sale of your personal information to third parties. These cookies collect
information for analytics and to personalize your experience with targeted ads.
You may exercise your right to opt out of the sale of personal information by
using this toggle switch. If you opt out we will not be able to offer you
personalised ads and will not hand over your personal information to any third
parties. Additionally, you may contact our legal department for further
clarification about your rights as a California consumer by using this Exercise
My Rights link. If you have enabled privacy controls on your browser (such as a
plugin), we have to take that as a valid request to opt-out. Therefore we would
not be able to track your activity through the web. This may affect our ability
to personalize ads according to your preferences.
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These cookies may be set through our site by our advertising partners. They
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you relevant adverts on other sites. They do not store directly personal
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