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OUR JOURNEY TO NET ZERO

Find out how we are doing against our targets

Target reached


CO2 EMISSIONS1

CO2 tonnes per full-time employee

2 tonnes Target
1.76 tonnes Achieved

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We continue to cut our emissions by reducing our energy consumption. We have
done this by being more efficient in the way we run our buildings, using IT
solutions to reduce the need to travel, working with our strategic partners and
expanding our renewable procurement strategy. Currently, working from home
energy consumption is not calculated in this figure. Going forward, we will
consider this type of energy consumption, depending on long-term behaviour and
materiality.

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ELECTRICITY FROM RENEWABLES2

100% Target3
37% Achieved

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We have stretched our initial target of 25% to 100%. We are a member of RE100, a
group of businesses committed to sourcing 100% of their electricity from
renewable sources. In 2020, our Power Purchase Agreements generated 29.8% of our
global electricity, the remaining came from green tariffs and renewable energy
certificates.

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Target reached


ENERGY REDUCTION1

Megawatt hour (MWh) per full-time employee

1.2 MWh Target
1.86 MWh Achieved

No change
-0.5 MWh
-1.0 MWh
-1.5 MWh
-2.0 MWh
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In 2017, we achieved our original energy reduction target and stretched it to
1.2MWh/FTE. In 2019, we achieved our stretched target. During 2020, we
implemented full and partial dark buildings due to lockdowns which enabled a
reduction in energy consumption.

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WASTE REDUCTION1

-75% Target
-73% Achieved

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We achieved our original target to reduce waste by 50% from our 2011 baseline
and stretched our goal to 75%. Waste and recycling processes differ greatly
across our global estate, making these some of our most challenging goals to
achieve. Owing to the COVID-19 outbreak and people working from home, we saw a
significant reduction in waste generation in our corporate offices.

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WASTE RECYCLING

100% Target
58% Achieved

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We work with our local facilities partners to find the best ways to reduce,
segregate and recycle while encouraging our employees to take small actions to
support our waste goals. In 2020, we created a waste league table for our
largest buildings to prepare for the return of employees and to drive better
recycling practices.

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Target reached


PAPER USE REDUCTION1

-66% Target
-73% Achieved

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In 2019, we achieved our stretched target. In 2020, we reduced our internal
printing further due to employees working from home. We continue to develop
paper-free processes and solutions aligned to our digital strategy.

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SUSTAINABLY SOURCED PAPER

100% Target
0% Achieved

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As we continue to reduce our paper consumption, we continue to source
responsibly and make progress towards this goal.

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Target reached


WATER CONSUMPTION

-50% Target
-0% Achieved

No change
-20%
-40%
-60%
-80%
-100%
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We focus our water reduction strategy in water-scarce countries and continue to
educate our employees and the communities in which we operate about the global
water challenge. With reduced occupation in our office buildings, we reduced our
water consumption

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Target reached


GREEN BUILDINGS

50 Target
0 Achieved

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We reached our initial goal in 2015 and continue to build new properties in line
with the highest international sustainability standards. In 2020, one of our
Bangalore buildings was certified with a LEED Gold standard.

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Target reached


DATA CENTRES EFFICIENCY

Power usage effectiveness (PUE)

1.5 Target
2.000 Achieved

2.0 PUE
1.5 PUE
1.0 PUE
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We reached this goal in 2020 as we continued to implement ways to make our data
centres more efficient.

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Notes

 1. Several goals were achieved since 2011 and stretched as follows: (i) CO2
    emissions reduction 2020 target was set at 2.5 CO2 tonnes/FTE until 2017,
    when the target was stretched to 2.0 CO2 tonnes/FTE; (ii) Waste reduction
    2020 target was set at 50% until 2017, when the target was stretched to 75%,
    and (iii) Paper reduction target was set at 50% until 2017, when the target
    was stretched to 66%. Carbon emissions include scope 1, scope 2 and scope 3
    (travel) emissions.
 2. Electricity in entire operations – in 2020, we updated our reporting
    methodology to include procurement of other renewable contracts.
 3. 100% is our target for 2030, with an interim goal of 90% by 2025.

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