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ONLINE SCAMS

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HOW TO PROTECT AGAINST PHISHING SCAMS

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Written by a NortonLifeLock employee


 

A tech support scam is a form of Internet fraud that is currently gaining
momentum on the Internet. The scam implements social engineering and fear
tactics in order to get the victim to take the bait. There are three main ways
this scam is executed- via cold calls, pop-up messages on the computer and
incorrect search engine results.




COLD CALLS

Tech support cold calls are when an individual calls the target, claiming to be
from a reputable company and states that they have found malware on the
computer. The criminal will then try to get the user to install a type of remote
desktop software under the pretext of removing the infestation, which would
allow the attacker access to the computer in order to install real malware. In
addition to attempting to install malware on the machine, these scammers will
often ask for a fee to fix the issue.


POP-UP WARNINGS

Tech support pop-up warnings occur when a user is browsing the Internet.
Usually, the target is viewing a website that contains links to related content,
and when the user clicks on one of those links it will redirect them to a
website hosting the pop-ups. These pop-ups can be terribly intrusive, making it
difficult for the user to close the window. The pop-ups will then display a
message stating that the computer is infected with malware and offer a phone
number for help with removing the malware. Often, these pop-ups will look like
they come from a legitimate source, such as our own Norton products.


ADVERTISING/ PAID SEARCH/ CONFUSING SEARCH RESULTS:

Fraudulent companies frequently use paid search to advertise their support
services. When searching online, it is possible to receive different search
results based on the search engine you are using. The following are examples on
how to make sure that you always select Official Norton Support:


MOTIVATION:

The main motives behind these scams are to extort the victim to gain money as
well as installing malware such as keyloggers or backdoor Trojans in order to
gain access to personal information.


HOW TO IDENTIFY AND AVOID POP-UP AND COLD-CALLING SCAMS:

Pop-ups:

Examine the message closely- look for obvious signs of fraud such as poor
spelling, unprofessional imagery, and bad grammar:

You can also do an Internet search for the phone number that is listed in the
pop up to verify its legitimacy:

There are many websites out there where people report scammers. If it is indeed
a scam, there will be an abundance of search results, often on the first page of
the search, that clearly point out the scammer:

Cold-call telephone scams:

You will never receive an unsolicited call from Norton Support to fix issues
with your computer for money. You will only receive a call if you request it:

The Official Norton Support webpage is located at https://support.norton.com.

Most importantly, official Norton Support is always free to current subscribers.

If you do happen to get a pop-up on your computer from an official Norton
product, it may look like the examples below, depending on what product you may
have. Keep in mind that when the software detects a threat, it will never ask
you to call support via a toll-free number:

What to do if you’ve been scammed:

 * Change your passwords: to your computer, to financial institutions, to your
   Norton Account and any other password-protected websites that you visit.
 * Run a Full System Scan for viruses on your computer.
 * Contact your bank to report that there has been fraud performed on your
   account.
 * Use Norton Power Eraser, which uses a more intensive method to scan your
   computer in order to detect more complex threats that a traditional antivirus
   program can’t detect.
 * File a complaint with the appropriate anti-fraud bureau:

USA - Federal Trade Commission (FTC)

Canada - Canadian Anti-Fraud Centre

UK - National Fraud and Cyber Crime Reporting Centre; unsolicited calls


THERE ARE MANY DIFFERENT WAYS TO GET OFFICIAL NORTON SUPPORT:

In order to make sure you are visiting the correct Norton support page, be sure
to type in support.norton.com in the URL bar of your browser.

You can use Norton Support: Live Chat, which is the fastest way to solve your
issue.

There is also the Norton Forums, where you can browse through a library of Top
Solutions around common problems.

Request help via Norton’s phone support.

Additionally, you can stay up-to-date on the most current threats and scams on
the Official Norton Internet Security Centre.

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NortonLifeLock Logo, the Checkmark Logo, Norton, LifeLock, and the LockMan Logo
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reproduced or modified from work created and shared by Google and used according
to terms described in the Creative Commons 3.0 Attribution License. Other names
may be trademarks of their respective owners.





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