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NAVIGATION




HERO




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REGISTRATION




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AGENDA




SPEAKERS




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BIG IDEAS AND ACTIONABLE STRATEGIES TO TRANSFORM CUSTOMER EXPERIENCE AND ONLINE
REPUTATION WITH AI.


SEPTEMBER 12 - 13

Register

 

 

 




WHY ATTEND?


BIRDEYE VIEW IS AN OPPORTUNITY TO PUT YOUR BUSINESS AT THE FOREFRONT OF DIGITAL
CUSTOMER EXPERIENCE.


YOU’LL HEAR FROM PRODUCT EXPERTS AND INDUSTRY EXECUTIVES AS THEY UNPACK THE
AI-DRIVEN PLATFORMS, PRODUCTS, AND STRATEGIES RESHAPING HOW BUSINESSES APPROACH
CX.


BE THE FIRST TO HEAR ABOUT NEW PRODUCTS AND COMPANY ANNOUNCEMENTS FROM BIRDEYE
CEO AND CO-FOUNDER, NAVEEN GUPTA, THE BIRDEYE EXECUTIVE TEAM, AND SPECIAL
GUESTS.


OPPORTUNITIES FOR ALL AREAS OF YOUR BUSINESS


GET FOUND ONLINE
LEARN BEST PRACTICES FOR PUTTING YOUR BUSINESS AT THE TOP OF PAGE ONE AND
STANDING OUT ON LOCAL SEARCH.

IMPROVE REPUTATION
GET EXPERT GUIDANCE ON HOW TO USE AI TO EFFORTLESSLY MANAGE AND IMPROVE YOUR
ONLINE REPUTATION.



CONNECT WITH CUSTOMERS
UNLOCK EFFICIENCY AND STREAMLINE COMMUNICATIONS WITH INTELLIGENT SOFTWARE.


ENHANCE CUSTOMER EXPERIENCE
LEARN HOW TO HARNESS AI-DRIVEN BUSINESS INSIGHTS TO ELEVATE CUSTOMER EXPERIENCE

 

 


JOIN JAY BAER FOR OUR KEYNOTE ON DAY 2!

Join us for a conversation between our CMO, Deepak Bahree and legendary customer
experience expert, Jay Baer as they dive deeper into what it means to “Hug your
Haters.” A topic based on Jay’s best selling book, they’ll discuss how to turn a
negative review into loyal customers and how AI is leveling the playing field
for businesses of all sizes.

 

ABOUT JAY

Jay Baer is a business growth and customer experience author, researcher, and
advisor. A seventh-generation entrepreneur, Jay has written seven bestselling
business books and created six multi-million dollar companies. He’s consulted
for more than 700 brands, including Nike, Oracle, IBM, and the United Nations.
An inductee into the professional speakers hall of fame, Jay was named this year
as one of the world’s top 30 Global Gurus in customer experience and marketing.


NOMINATE YOUR BUSINESS FOR A BIRDEYE VIEW AWARD

SHOWCASE YOUR SUCCESS WITH BIRDEYE FOR A CHANCE TO WIN A 2023 BIRDEYE VIEW AWARD
AND EXCLUSIVE PROMOTION ACROSS OUR WEBSITE AND SOCIAL CHANNELS.


WANT TO LEARN MORE? VIEW OUR CUSTOMER GUIDELINES AND REACH OUT TO
VIEW@BIRDEYE.COM WITH ANY QUESTIONS.




Here’s how it works

 * Register for Birdeye View

 * Fill out a quick award application

 * Keep an eye on your inbox for a follow-up email

 * Tune in on event days when we announce our winners!

Apply now


AGENDA

 

All Dates
All Tracks
   

 * September 12
   
   6:00 pm – 7:00 pm GMT+2
   
   
   BIRDEYE KEYNOTE
   
   Learn how Birdeye helps businesses go Digital with AI as we unveil the
   release of over 10 new AI features; BirdAI.
   
   
   20230912T090000Z20230912T100000ZAmerica/Los_AngelesBirdeye KeynoteYou can
   access the event landing here https://view2023registration.birdeye.com/

 * September 12
   
   7:00 pm – 8:00 pm GMT+2
   
   
   HARNESSING THE POWER OF AI & AUTOMATION FOR CUSTOMER FEEDBACK
   
   Melissa Cameron, SVP of Customer Acquisition at National Storage Affiliates,
   shares how she uses customer feedback to differentiate multiple brands in a
   competitive industry.
   
   Melissa Cameron: SVP of Customer Acquisition at National Storage Affiliates
   
   Zach Watson: VP, Enterprise Sales, Birdeye
   
   Read More
   
   20230912T100000Z20230912T110000ZAmerica/Los_AngelesHarnessing the Power of AI
   & Automation for Customer FeedbackYou can access the event landing here
   https://view2023registration.birdeye.com/

 * September 12
   
   7:00 pm – 7:30 pm GMT+2
   
   
   SELLING THE VALUE OF REVIEWS (PARTNER SESSION)
   
   Learn how reviews can help your clients scale – and how to successfully sell
   Birdeye’s flagship product – with tips from Nicole Woody, owner and founder
   of Orange Fish Consulting.
   
   
   20230912T100000Z20230912T103000ZAmerica/Los_AngelesSelling the Value of
   Reviews (Partner Session)You can access the event landing here
   https://view2023registration.birdeye.com/

 * September 12
   
   7:30 pm – 8:00 pm GMT+2
   
   
   GROWING YOUR AGENCY WITH BIRDEYE (PARTNER SESSION)
   
   Dive into proven techniques for scaling your agency and getting the most out
   of Birdeye’s platform with expert insights from JD Dammier, founder of
   BIZINGA and our very own VP of Channel Sales, Nate Henry.
   
   
   20230912T103000Z20230912T110000ZAmerica/Los_AngelesGrowing your agency with
   Birdeye (Partner Session)You can access the event landing here
   https://view2023registration.birdeye.com/

 * September 12
   
   7:30 pm – 8:00 pm GMT+2
   
   
   ELEVATING CUSTOMER EXPERIENCE: HARNESSING AI-DRIVEN INSIGHTS FOR SUCCESS
   
   Learn how to leverage AI to elevate your customer experience and your
   reputation with advice from Allison Ross, Sr. Marketing Specialist at
   Fairlawn Real Estate.
   
   
   20230912T103000Z20230912T110000ZAmerica/Los_AngelesElevating Customer
   Experience: Harnessing AI-Driven Insights for SuccessYou can access the event
   landing here https://view2023registration.birdeye.com/

 * September 12
   
   7:30 pm – 8:00 pm GMT+2
   
   
   STREAMLINING CUSTOMER COMMUNICATIONS USING AI
   
   Hear from Steven Greer, COO of Genesis Counseling Center and Rebecca Colwell,
   VP, Product & Customer Marketing at Birdeye on the positive impact of digital
   communication channels on customer experience.
   
   
   20230912T103000Z20230912T110000ZAmerica/Los_AngelesStreamlining Customer
   Communications Using AIYou can access the event landing here
   https://view2023registration.birdeye.com/

 * September 12
   
   8:00 pm – 8:15 pm GMT+2
   
   
   CUSTOMER AWARDS
   
   
   20230912T110000Z20230912T111500ZAmerica/Los_AngelesCustomer AwardsYou can
   access the event landing here https://view2023registration.birdeye.com/

 * September 12
   
   8:15 pm – 8:45 pm GMT+2
   
   
   SOCIAL FOR SMALL BUSINESS
   
   
   20230912T111500Z20230912T114500ZAmerica/Los_AngelesSocial for Small
   BusinessYou can access the event landing here
   https://view2023registration.birdeye.com/

 * September 12
   
   8:15 pm – 8:45 pm GMT+2
   
   
   LOCAL SOCIAL: HOW TO MANAGE SOCIAL ACROSS LOCATIONS
   
   Get actionable strategies and time-saving tips for managing a local social
   media presence across multiple locations from Meghan Bingham, operations
   manager for a 25-location veterinary care practice.
   
   
   20230912T111500Z20230912T114500ZAmerica/Los_AngelesLocal Social: How to
   Manage Social Across LocationsYou can access the event landing here
   https://view2023registration.birdeye.com/

 * September 12
   
   8:15 pm – 8:45 pm GMT+2
   
   
   HOW TO SCALE YOUR AGENCY AND MINIMIZE CHURN WITH AUTOMATION
   
   Learn how to apply practical automation strategies to scale your agency and
   reduce customer churn without adding headcount with Bill Riley, VP of
   Marketing at Medical Advantage.
   
   
   20230912T111500Z20230912T114500ZAmerica/Los_AngelesHow to Scale your Agency
   and Minimize Churn with AutomationYou can access the event landing here
   https://view2023registration.birdeye.com/

 * September 12
   
   8:45 pm – 9:00 pm GMT+2
   
   
   CUSTOMER AWARDS & WRAP UP
   
   
   20230912T114500Z20230912T120000ZAmerica/Los_AngelesCustomer Awards & Wrap
   UpYou can access the event landing here
   https://view2023registration.birdeye.com/
   

 * September 13
   
   6:00 pm – 6:30 pm GMT+2
   
   
   HUG YOUR HATERS: A CONVERSATION WITH JAY BAER
   
   Join us for a conversation between our CMO, Deepak Bahree and legendary
   customer experience expert, Jay Baer as they dive deeper into what it means
   to “Hug your Haters.”
   
   
   20230913T090000Z20230913T093000ZAmerica/Los_AngelesHug your Haters: A
   conversation with Jay BaerYou can access the event landing here
   https://view2023registration.birdeye.com/

 * September 13
   
   6:30 pm – 7:00 pm GMT+2
   
   
   BIRDEYE KEYNOTE
   
   Build on the strategies and new products announced from Day 1 and dive deeper
   into how you can deliver tailored and impactful customer experiences for
   greater success and efficiency.
   
   
   20230913T093000Z20230913T100000ZAmerica/Los_AngelesBirdeye KeynoteYou can
   access the event landing here https://view2023registration.birdeye.com/

 * September 13
   
   7:00 pm – 7:30 pm GMT+2
   
   
   MASTERING ONLINE LISTINGS: BOOST VISIBILITY, REPUTATION, AND CONVERSIONS
   
   Uncover emerging local search trends, common listings mistakes, and how to
   optimize your online business listings with tips from Elijah Lee, Digital
   Marketing Manager at Harbinger Marketing.
   
   
   20230913T100000Z20230913T103000ZAmerica/Los_AngelesMastering Online Listings:
   Boost Visibility, Reputation, and ConversionsYou can access the event landing
   here https://view2023registration.birdeye.com/

 * September 13
   
   7:00 pm – 7:30 pm GMT+2
   
   
   REVIEWS TO REVENUE - HOW TO BOOST GOOGLE AD PERFORMANCE BY 17%
   
   Learn how to leverage Google Seller Ratings and turn your customer reviews
   into extra revenue with expert insights from Brian Torres (Digital Marketing
   Manager, Firstmark Credit Union) and Birdeye’s very own VP of Channel Sales,
   Nate Henry.
   
   
   20230913T100000Z20230913T103000ZAmerica/Los_AngelesReviews to Revenue - How
   to Boost Google Ad Performance by 17%You can access the event landing here
   https://view2023registration.birdeye.com/

 * September 13
   
   7:00 pm – 8:30 pm GMT+2
   
   
   STAND OUT ON SEARCH: EXPERT ADVICE FOR GROWING ON GOOGLE
   
   Digital marketing experts Ben Fisher and Steve Wiideman share tried-and-true
   strategies for improving your search ranking and shutting out the competition
   on Google.
   
   
   20230913T100000Z20230913T113000ZAmerica/Los_AngelesStand out on search:
   Expert advice for growing on GoogleYou can access the event landing here
   https://view2023registration.birdeye.com/

 * September 13
   
   7:30 pm – 8:00 pm GMT+2
   
   
   GROW SALES BY DELIGHTING CUSTOMERS
   
   Get expert tips on creating incredible customer experiences that drive growth
   and boost revenue from George Grigoryan, Marketing Director of SEV.
   
   
   20230913T103000Z20230913T110000ZAmerica/Los_AngelesGrow Sales by Delighting
   CustomersYou can access the event landing here
   https://view2023registration.birdeye.com/

 * September 13
   
   8:00 pm – 8:30 pm GMT+2
   
   
   INCREASING CUSTOMER RETENTION, LOYALTY, AND ADVOCACY
   
   Learn what makes your customers your top promoters — and how to further
   increase brand loyalty — with guidance from Melissa Wright, CMO of American
   Pacific Mortgage.
   
   
   20230913T110000Z20230913T113000ZAmerica/Los_AngelesIncreasing Customer
   Retention, Loyalty, and AdvocacyYou can access the event landing here
   https://view2023registration.birdeye.com/

 * September 13
   
   8:30 pm – 8:45 pm GMT+2
   
   
   CUSTOMER AWARDS
   
   
   20230913T113000Z20230913T114500ZAmerica/Los_AngelesCustomer AwardsYou can
   access the event landing here https://view2023registration.birdeye.com/

 * September 13
   
   8:45 pm – 9:15 pm GMT+2
   
   
   BIRDAI OFFICE HOURS
   
   Join our product experts live to get all of your questions answered on any
   and all Birdeye products with an emphasis on our new AI features; BirdAI.
   
   
   20230913T114500Z20230913T121500ZAmerica/Los_AngelesBirdAI Office HoursYou can
   access the event landing here https://view2023registration.birdeye.com/


SPEAKERS




 * JAY BAER
   
   Customer Experience and Digital Marketing Pioneer
   
   
   
   


 * DEEPAK BAHREE
   
   Chief Marketing Officer
   
   Birdeye
   
   


 * MEGHAN BINGHAM
   
   Senior Operations Manager
   
   Valley Vet Care
   
   


 * MELISSA CAMERON
   
   SVP of Customer Acquisitions
   
   National Storage Affilates Trusts
   
   


 * REBECCA COLWELL
   
   VP Product & Customer Marketing
   
   Birdeye
   
   


 * JD DAMMIER
   
   Owner
   
   BIZINGA


 * BEN FISHER
   
   Owner
   
   Steady Demand
   
   


 * STEVE GREER
   
   COO
   
   Genesis Counseling Center, Inc
   
   


 * GEORGE GRIGORYAN
   
   Marketing Director
   
   SEV
   
   


 * NAVEEN GUPTA
   
   CEO
   
   Birdeye
   
   


 * NATE HENRY
   
   VP Channel Sales
   
   Birdeye
   
   


 * ABHISHEK IYER
   
   Sr. Product Marketing Manager
   
   Birdeye
   
   


 * ELIJAH LEE
   
   Digital Marketing Manager
   
   Harbinger Marketing
   
   


 * DAVE LEHMAN
   
   President & COO
   
   Birdeye
   
   


 * CAROLINE MARTINEZ
   
   Manager, Customer Marketing
   
   Birdeye
   
   


 * JODY MAYERS
   
   Social Media Manager
   
   Birdeye
   
   


 * BILL RILEY
   
   Vice President, Marketing
   
   Medical Advantage Group
   
   


 * ALLISON ROSS
   
   Senior Marketing Specialist
   
   Fairlawn Real Estate
   
   


 * LAUREN SCHWAB
   
   Digital Marketing Evangelist
   
   Birdeye
   
   


 * BRIAN TORRES
   
   Digital Marketing Manager
   
   Firstmark Credit Union
   
   


 * ZACH WATSON
   
   VP, Enterprise Sales
   
   Birdeye
   
   


 * STEVE WIIDEMAN
   
   CEO & Sr. Search Strategist
   
   Wiideman Consulting Group
   
   


 * MELISSA WRIGHT
   
   CMO
   
   American Pacific Mortgage
   
   


 * NICOLE WOODY
   
   Owner/Founder
   
   Orange Fish
   
   


 * JUSTIN MEREDITH
   
   Sr. Digital Marketing Specialist
   
   Birdeye
   
   


FAQS

 


WHEN AND WHERE IS BIRDEYE VIEW TAKING PLACE?

Our very first user conference takes place September 12th and 13th, 2023. Both
days kick off at 9am PST. All content will be made available on-demand after
it's initial air time.


WHEN WILL THE FULL AGENDA AND SESSIONS BE ANNOUNCED?

We currently have our high level agenda released above, but we’ll release the
full speaker list and sessions in July. Sign up and stay tuned — updates on our
website and special guest announcements are coming soon.


WHAT IS THE CANCELLATION POLICY?

If you’d like to cancel your registration and be removed from our event mailing
list, send a message to view@birdeye.com. Note: even if you can’t join on event
days, all content and keynotes will be available on demand.


CAN I TRANSFER MY TICKET?

Birdeye View is a completely free, completely virtual event — so tickets are
non-transferrable. Please reach out to view@birdeye.com to cancel your
registration.


WHO CAN I CONTACT FOR A SPECIFIC QUESTION ABOUT BIRDEYE VIEW?

We’re happy to help! Please reach out to view@birdeye.com with any questions you
may have.


HOW MUCH DOES THE EVENT COST?

Birdeye View is a completely free, completely virtual event.


WHAT IF I CAN ONLY ATTEND 1 DAY?

Whether you can attend 2 days, 1 day, or none, all content and keynotes will be
free to view on demand after the conference. 


WHO WILL BE SPEAKING?

We’ll announce the full speaker list and schedule catalog in July/August. To
stay up to date on what to expect at Birdeye View, register now.  

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