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CNA

Customers / CNA
Industry
Insurance


CNA DIGITIZES, GAINS FLEXIBILITY AND VISIBILITY TO MINIMIZE RISK

CNA leverages Coupa to overcome outdated, paper-based systems, gaining control
over spend, and third-party risk management.

Case Study
Company Overview
CNA provides expertise, service and business insurance to manage exposure and
minimize loss in a wide array of industries.
Headquarters
Chicago, IL
Employees
5,000-10,000
Customer Website
cna.com
 


VALUE AS A SERVICE

91%

SPEND WITH COUPA SUPPLIERS

3X

NUMBER OF RISK ASSESSMENTS DONE


CHALLENGE

Paper-based processes led to inefficiency and risk.

Siloed processes led to limited visibility and control over spend.

Offline, non-automated reviews led to labor-intensive risk management.

Lacked visibility and flexibility during pandemic.


SOLUTION

Coupa Supplier Management

Coupa Invoice

Coupa Spend Analysis

Coupa Procure


RESULTS

Achieved improved visibility and efficiency with digitized spend.

Centralized work flow enabled effective analytics to assess risk.

Digitization allows easy access to data for audits and risk management.


"CNA HAS TRIPLED THE NUMBER OF ANNUAL ASSESSMENTS, IMPROVED RISK VISIBILITY AND
BETTER ALIGNED EXPERT RESOURCES."

Doug Kortfelt, SVP, Chief Procurement Officer


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RESOURCES AND INSIGHTS

On-Demand Webinars

GLOBAL SUPPLY CHAINS IN A POST-PANDEMIC WORLD

Hear the recent HBR webinar featuring Willy Shih, Professor at Harvard Business
School and author of the recent HBR article, “Global Supply Chains in a
Post-Pandemic World.”

Watch the Replay

Analyst Reports

2022 GARTNER® MAGIC QUADRANT™ FOR PROCURE-TO-PAY SUITES

Learn why Coupa was named a Leader in the 2022 Magic Quadrant™ for
Procure-to-Pay Suites.

Read the Report



BREADCRUMB

 1. Home
 2. Customers
 3. CNA


PRODUCTS

 * Procure
 * Invoice
 * Expense
 * Pay

 * Supply Chain Design & Planning
 * Strategic Sourcing
 * Contract Management
 * Contingent Workforce
 * Inventory Management
 * Treasury Management
 * Supplier Management
 * Spend Analysis

 * BSM Platform Overview
 * Connected Core
 * Security & Scalability
 * Integration

 * Community.ai
 * Coupa Advantage
 * Coupa Open Business Network
 * Coupa App Marketplace


SOLUTIONS

 * AP Automation
 * Business Sustainability & ESG
 * Compliance & Control
 * Digital Transformation
 * Direct Spend Management
 * ERP Integrations
 * Fast-Growth Businesses
 * Liquidity Management
 * Strategic Sourcing Savings
 * Supply Chain Resiliency
 * Third-Party Risk Management

 * Automotive
 * Banking & Investment
 * Business Services
 * Consumer Products
 * Education
 * Food & Beverage
 * Healthcare
 * Industrial Manufacturing
 * Insurance
 * Life Sciences
 * Oil & Gas
 * Process Manufacturing
 * Public Sector
 * Retail
 * Technology
 * Telecommunications
 * Utilities

 * Small & Midsize Businesses
 * Large Enterprises


CUSTOMERS

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 * BSM Spendsetters


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