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Menu
 * What is CXA?
 * Platform
   
   * CUSTOMER EXPERIENCE AUTOMATION PLATFORM
     
     Unleash the power of AI and No-code to self-serve every
     Micro-Engagement™–from acquisition and onboarding to end-to-end customer
     service journeys.
     
     Learn More
      * APIs & Integrations
      * Analytics
      * Security & Compliance
      * Community
      * Certifications
     
     PRODUCTS
     
      * SmartMail
        
        Intelligent email automation
     
      * Invisible App
        
        Secure app-like experience
     
      * Intelligent Document Automation
        
        Understanding and automation
     
      * Invisible Portal
        
        No-code portal-like experience
     
      * Conversational Apps
        
        AI chat in your favorite apps
     
     EVENTS
     
     USHUR INTRODUCES INVISIBLE PORTAL™️
     
     Watch on Demand
     
     WHITE PAPER
     
     THE GUIDE TO USING SMARTMAIL IN INSURANCE
     
     Read the White Paper
     
     WEBINAR
     
     CUSTOMER EXPERIENCE AUTOMATION: HOW INSURERS GO APP-FREE
     
     Watch the Webinar
 * Solutions
   
   * BY INDUSTRY
     
      * Insurance
        * Property & Casualty
        * Life & Accident (coming soon)
      * Healthcare
        * Benefits Administration (coming soon)
        * Health Plans (coming soon)
      * Banking & Financial Services
     
     BY USE CASE
     
      * IVR Deflection
        
        Handle surging call volumes
     
      * Email Triage
        
        Automate and route incoming emails
     
      * Two-Way Texting
        
        Offer a two-way digital channel
     
      * FNOL Process Automation
        
        First Notice of Loss handling
     
      * Sales Enablement Automation
        
        Deliver powerful self-service tools
     
      * Helpdesk Automation
        
        Improve resolution rates
     
      * Automated Claims Processing
        
        Decrease time to resolution
     
      * Automated Surveys
        
        Increase survey completions
     
     EVENT
     
     USHUR INTRODUCES INVISIBLE PORTAL™️
     
     Watch on Demand
     
     WEBINAR
     
     TRANSFORM THE CLAIMS JOURNEY TO ELEVATE CX...
     
     Watch the Webinar
     
     CASE STUDY
     
     IMPROVING MEMBER ENGAGEMENT...
     
     Read the Case Study
     
     WEBINAR
     
     INTELLIGENT INSURER: UNDERWRITING INNOVATION USA
     
     Watch the Webinar
     
     CASE STUDY
     
     USHUR FOR HEALTHCARE MEMBER ENGAGEMENT
     
     Read the Case Study
 * Customers
 * Resources
   *  * Blog
        
        Culture, Industry, and Solutions
     
      * Events
        
        See our calendar schedule
     
      * Case Studies
        
        Cases of CXA improvements
     
      * One Pagers
        
        Single-page CX helpers
     
      * Videos
        
        All Ushur videos
     
      * Webinars
        
        View our webinars and learn
     
      * Whitepapers
        
        Download our whitepapers on CXA
     
     EVENT
     
     USHUR INTRODUCES INVISIBLE PORTAL™️
     
     Watch on Demand
     
     BLOG
     
     DIGITAL TRANSFORMATION, DONE RIGHT
     
     Read the Post
 * Company
   *  * About Ushur
        
        Our values and leadership team
     
      * Careers
        
        Join our team
     
      * Press & News
        
        Ushur in the News
     
      * Awards
        
        Ushur Awards & Recognitions
     
      * Partner Program
        
        Become a partner of Ushur
     
      * Support
        
        Get support using the Ushur Platform
     
      * Ushur University
        
        Get Ushur Certified
     
      * Ushur Community
        
        Join a community of Ushurites
     
      * Contact Us
        
        Get in touch with us
     
     USHUR UNIVERSITY
     
     BECOME AN USHUR CERTIFIED PRO TODAY!
     
     Get Started Now
     
     PRESS
     
     UNUM RECOGNIZED IN THE IDC BEST IN FUTURE OF CUSTOMER EXPERIENCE NORTH
     AMERICA AWARDS
     
     Read More
 * See it in Action

Menu
 * What is CXA?
 * Platform
   
   * CUSTOMER EXPERIENCE AUTOMATION PLATFORM
     
     Unleash the power of AI and No-code to self-serve every
     Micro-Engagement™–from acquisition and onboarding to end-to-end customer
     service journeys.
     
     Learn More
      * APIs & Integrations
      * Analytics
      * Security & Compliance
      * Community
      * Certifications
     
     PRODUCTS
     
      * SmartMail
        
        Intelligent email automation
     
      * Invisible App
        
        Secure app-like experience
     
      * Intelligent Document Automation
        
        Understanding and automation
     
      * Invisible Portal
        
        No-code portal-like experience
     
      * Conversational Apps
        
        AI chat in your favorite apps
     
     EVENTS
     
     USHUR INTRODUCES INVISIBLE PORTAL™️
     
     Watch on Demand
     
     WHITE PAPER
     
     THE GUIDE TO USING SMARTMAIL IN INSURANCE
     
     Read the White Paper
     
     WEBINAR
     
     CUSTOMER EXPERIENCE AUTOMATION: HOW INSURERS GO APP-FREE
     
     Watch the Webinar
 * Solutions
   
   * BY INDUSTRY
     
      * Insurance
        * Property & Casualty
        * Life & Accident (coming soon)
      * Healthcare
        * Benefits Administration (coming soon)
        * Health Plans (coming soon)
      * Banking & Financial Services
     
     BY USE CASE
     
      * IVR Deflection
        
        Handle surging call volumes
     
      * Email Triage
        
        Automate and route incoming emails
     
      * Two-Way Texting
        
        Offer a two-way digital channel
     
      * FNOL Process Automation
        
        First Notice of Loss handling
     
      * Sales Enablement Automation
        
        Deliver powerful self-service tools
     
      * Helpdesk Automation
        
        Improve resolution rates
     
      * Automated Claims Processing
        
        Decrease time to resolution
     
      * Automated Surveys
        
        Increase survey completions
     
     EVENT
     
     USHUR INTRODUCES INVISIBLE PORTAL™️
     
     Watch on Demand
     
     WEBINAR
     
     TRANSFORM THE CLAIMS JOURNEY TO ELEVATE CX...
     
     Watch the Webinar
     
     CASE STUDY
     
     IMPROVING MEMBER ENGAGEMENT...
     
     Read the Case Study
     
     WEBINAR
     
     INTELLIGENT INSURER: UNDERWRITING INNOVATION USA
     
     Watch the Webinar
     
     CASE STUDY
     
     USHUR FOR HEALTHCARE MEMBER ENGAGEMENT
     
     Read the Case Study
 * Customers
 * Resources
   *  * Blog
        
        Culture, Industry, and Solutions
     
      * Events
        
        See our calendar schedule
     
      * Case Studies
        
        Cases of CXA improvements
     
      * One Pagers
        
        Single-page CX helpers
     
      * Videos
        
        All Ushur videos
     
      * Webinars
        
        View our webinars and learn
     
      * Whitepapers
        
        Download our whitepapers on CXA
     
     EVENT
     
     USHUR INTRODUCES INVISIBLE PORTAL™️
     
     Watch on Demand
     
     BLOG
     
     DIGITAL TRANSFORMATION, DONE RIGHT
     
     Read the Post
 * Company
   *  * About Ushur
        
        Our values and leadership team
     
      * Careers
        
        Join our team
     
      * Press & News
        
        Ushur in the News
     
      * Awards
        
        Ushur Awards & Recognitions
     
      * Partner Program
        
        Become a partner of Ushur
     
      * Support
        
        Get support using the Ushur Platform
     
      * Ushur University
        
        Get Ushur Certified
     
      * Ushur Community
        
        Join a community of Ushurites
     
      * Contact Us
        
        Get in touch with us
     
     USHUR UNIVERSITY
     
     BECOME AN USHUR CERTIFIED PRO TODAY!
     
     Get Started Now
     
     PRESS
     
     UNUM RECOGNIZED IN THE IDC BEST IN FUTURE OF CUSTOMER EXPERIENCE NORTH
     AMERICA AWARDS
     
     Read More
 * See it in Action


THE CUSTOMER EXPERIENCE AUTOMATION™ COMPANY

Unleash the power of AI and No-code to self-serve every micro-engagement™ --
from acquisition and onboarding to end-to-end customer service journeys.

See it in Action Platform Overview


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INTELLIGENT AUTOMATION FOR EVERY
CUSTOMER JOURNEY

DIGITAL CUSTOMER SELF-SERVICE

With Ushur offer customers the self-service option that today's consumers expect
when they contact your Service Center

Learn more on Call Deflection

TEXTING FOR CUSTOMER ENGAGEMENT

Ushur enables you to proactively engage your customers and members by meeting
them on their increasingly preferred digital channel of choice - Text

Learn more on Two-Way Texting

QUOTE SUBMISSION / RFP INTAKE AUTOMATION

Leverage Ushur's SmartMail & Intelligent Document Automation to get new business
applications to your policy system in minutes with no manual processing required

Learn more on Triaging Customer Emails

FIRST NOTICE OF LOSS / INJURY / ILLNESS AUTOMATION

Use Ushur’s AI and deep learning digital First Notice of Loss/Injury/Illness
(FNOL/FNOI) solution to quickly and cost-effectively automate the customer or
member experience to file a new claim

Learn more on FNOL Process Automation

HELPDESK AUTOMATION

Ushur’s intelligent automation platform simplifies service desk automation that
improves resolution rates and delights both your external and internal customers

Learn more on Helpdesk Automation

 1. CALL DEFLECTION
    
    
    
    

 2. PRIOR AUTHORIZATION
    
    
    
    

 3. EMAIL QUOTE SUBMISSION
    
    
    

 4. FNOL/FNOI AUTOMATION
    
    

 5. HELPDESK
    
    
    
    

USHUR’S
CUSTOMER EXPERIENCE AUTOMATION™
PLATFORM

Platform Overview

Invisible App
Intelligent Document Automation
SmartMail

USHUR’S
CUSTOMER EXPERIENCE AUTOMATION™
PLATFORM

Platform Overview
Invisible App
Intelligent Document Automation
SmartMail

ENTERPRISE-CLASS SECURITY

Ushur's CXA platform is certified to meet and exceed the industry's
most stringent security standards


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"It was the right platform at the right time. The web interface, the mobile
platform, the automation — everything we were looking for in a product all came
together in a single platform."

Miles Fordyce

Former Head of Platforms

Read Case Study




“One of my favorite things about working with Ushur is just how quickly it
went...the speed to market, to our market with our sales rep, the nibbleness of
the tool...it was just so refreshing.”

Jennifer Daniels

VP Premier Technology Partnerships



“The results we got were phenominal, and we hadn’t written a line of code. We’d
never seen anyone who could do that. From our standpoint, Ushur were the only
ones out there truly doing something different.”

Ken Lynch

Head of IS

Read Case Study

70%

of emails were auto-triaged

95%

accuracy rates

DAYSTO SECONDS

processing time reduction

40%

fewer resources required




“Ushur is a true partner in our digital transformation. Their ability to rapidly
prototype and automate customer journeys has provided Unum with a competitive
edge, delighting our customers while allowing our employees to focus on
higher-value work. As impressive as their technology is, the quality of the
Ushur team may be what sets them apart. They truly care about our success.”

Mike Simonds

COO

85%

engagement rate increase

5X

return on investment

WEEKSTO HOURS

processing time reduction

20%

increase in NPS score


WHAT IS CUSTOMER EXPERIENCE AUTOMATION ™ (CXA)?

Often the application of automation technology is focused either on handling
only front-end customer service inquiries or managing back-office processes. CXA
looks to solve these shortcomings.

Read Blog Post


RESOURCES

White Papers

INTEGRATIONS DEFINED & WHY A TOP-DOWN APPROACH

Integration can be the key for carriers to provide their customers, and their
own employees, with the most effective
Learn More
Blog

BUILDING A TEAM FIRST COMPANY CULTURE

It’s one of the most often discussed yet least understood components of any
successful organization. Our industry, in
Learn More
Webinars

EMAIL IS NOT A FOUR-LETTER WORD

Just because email is an older form of communication does not mean it’s been
replaced as a preferred digital channel
Learn More
Case Studies

TOWER INSURANCE CASE STUDY

It was a remarkable achievement in itself, made even more impressive by the
circumstances. The team managed a remote
Learn More

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 * 
 * 




PLATFORM

Customer Experience
Automation
 * Platform Overview
 * What is CXA?
 * APIs & Integrations
 * Analytics
 * Security & Compliance

Products
 * SmartMail
 * Invisible App
 * Invisible Portal
 * Intelligent Document Automation


SOLUTIONS

By Industry
 * Insurance Automation
 * Healthcare Automation
 * Banking Automation

By Use Case
 * IVR Deflection
 * Email Triage
 * Two-Way Texting
 * FNOL Process Automation
 * Sales Enablement Automation
 * Helpdesk Automation
 * Automated Claims Processing
 * Automated Surveys


RESOURCES

 * Blog
 * Events
 * Case Studies
 * One-Pagers
 * Webinars
 * Whitepapers
 * Videos


COMPANY

 * About Ushur
 * Careers
 * Press & News
 * Support
 * Ushur University
 * Ushur Community
 * Contact Us


SUPPORT

 * Text: #support to 87487
 * Phone: US +1 (800) 674-9658
 * Email: support@ushur.com
 * Ushur Helpdesk
 * Ushur Community
 * Ushur University


USHUR LOCATIONS

Ushur USA
3975 Freedom Circle #830
Santa Clara, CA 95054 Ushur India
7 D, 18th Cross Rd, Sector 3,
HSR Layout, Bengaluru, Karnataka - 560102

© 2022 Ushur • All Rights Reserved • Terms of Use


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 * What is CXA?
 * Platform
   ▼
   * Platform Overview
   * API’s & Integrations
   * Analytics
   * Security & Compliance
   * Community
   * Certifications
   * Smartmail
   * Invisible App
   * Intelligent Document Automation
   * Invisible Portal
 * Solutions
   ▼
   * Insurance Automation
   * Property and Casualty
   * Healthcare Automation
   * Banking Automation
   * IVR Deflection
   * Two-Way Texting
   * Sales Enablement Automation
   * Automated Claims Processing
   * Email Quote Submission
   * Email Triage
   * FNOL Process Automation
   * Helpdesk Automation
   * Automated Surveys
 * Customers
 * Resources
   ▼
   * Case Studies
   * One-Pagers
   * Videos
   * Webinars
   * Whitepapers
   * Blog
   * Events
 * Company
   ▼
   * About Ushur
   * Careers
   * News & Press
   * Partner Program
   * Support
   * Ushur University
   * Ushur Community
   * Contact Ushur
 * SCHEDULE DEMO